Mercure Toulouse Centre Compans

Dinner Buffet was underwhelming

We were very warmly welcomed by all staff. we enjoy the dinner buffet and also breakfast. However, as a foreign visitor it was unclear how to access parking and the elevator to the parking. We had to park temporarily in front and check in to get directions. Result from lack of information, we unloaded at street then parked underground hauling some cases upstairs (later found there was a separate elevator to the parking.). I don’t remember that information being shared with the online reservation although I sent several messages. Don’t get me wrong, this is a lovely hotel and staff we’re fantastic but management should provide more detailed information for travelers.

It was great overall, however the Air con wasn’t very good and it was extremely hot in our room. Apart from that would stay again.

The main issue was that the air conditioning in the room was not working, despite the fact that the air conditioning was clearly functioning in the hotel lobby. When we contacted the hotel reception about this issue, we were informed that this was part of an “eco-saving strategy.” Instead of resolving the issue, they only provided us with a fan. Unfortunately, sleeping with the fan caused me severe neck pain (“fan neck”), which made me physically uncomfortable and seriously affected my day in Toulouse. This was not an acceptable solution, especially considering the weather conditions at the time. There was a heat wave in France during our stay, and our room was south-facing and exposed to direct sunlight throughout the day. As a result, the room temperature remained between approximately 23–25°C, making the room extremely uncomfortable. The heat in the room was so significant that even chocolate I had with me melted. In addition, the room conditions were unacceptable in several other respects: * The pillows were extremely dirty, yellow-stained, and had a bad smell. I have photographs documenting this condition. * The bathroom shampoo and shower gel bottles were completely empty upon arrival. * The overall room conditions did not meet reasonable cleanliness and comfort standards expected from a hotel stay.

Clean

Room amazing, staff helpful and friendly, very good location

Very nice hotel

Good breakfast

Great and friendly staff.

Staff are excellent

Wonderful friendly staff! Very helpful! Always greeted us with a smile! The room was clean, and we were not bothered by any noise

Friendly staff. Spacious and clean rooms. Convenient parking.

We had 2 twin rooms, both spotless and very comfortable, staff very friendly and helpful, food lovely. Great location

The hotel is in a prime location, convenient to visit the sites, but quiet and comfortable. The staff is amazing. They are the most friendly, helpful, and pleasant hotel staff I’ve experienced. I will return to Toulouse, in part, just to stay at such a pleasant, well-run hotel.

Good, modern hotel. Well situated to explore the city.

The staff was very friendly and helpful. The hotel was modern and clean with a comfortable bed. The area around the hotel has lots of shopping and the center of town is close and walkable.

Location, room space, excellent parking

It’s next to a beautiful park with a Japanese garden, however while plenty of fast food options there was limited quality dining options nearby.

Safe were really friendly. We were traveling with 2 young children and they sent up bunk beds for them. The kids loved it and made the stay that little bit special for them.

Rather average. Staff are pleasant and helpful