Hotel Zur Stadt Mainz - by homekeepers

The room was ok but the check in was not so good. I did not receive a reservation number so I couldn't check in online. I emailed the hotel to inform them and did not receive a reply. Had to call the help line when I arrived at the hotel took me around 1 hour to check in. The person on the other end was very unfriendly. The breakfast was awful for €18 dried meats and cheese and awful coffee. The room was ok for the price but everything else made it a bad experience.

Very good

A truly charming place to stay. Large, spacious and modern rooms. In a great location in the city. Key historical sites are all in walking distance. Unfortunately, this hotel uses online check in. They forgot to send me the code, so I (along with at least three other lodgers) had to call the staff support line. They were very nice and helpful, spoke at least English and German, but it was an annoyance. The fact that there appears to be no management onsite also had other problems. For example, once we finally got checked in, the elevator was completely full of dirty towels. Someone in another group used a walker and needed to get into it. They had to wait while someone from the downstairs restaurant removed all the towels. The following morning, I used the very nice coffee maker but found that it appeared not to have been cleaned for a long time and was full of mold… cleaning it with the hand-sensor operated sink was less than a relaxing.

Do not let the lack of a reception desk put you off. My room was very nice. It was clean and the bathroom bright with like new fixtures. The entry code was sent to me by email. After a few try’s I realized I had to push the ✔️ key after the code. Once I did that the door opened. Once inside the stairs and lift are visible. I did not have the breakfast. I walked from the main train station in 10 minutes. There are many Restaurants within walking distance.

Gut.