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- Hotel in Phāea Cretan Malia, a Member of Design Hotels
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Phāea Cretan Malia, a Member of Design Hotels
Hotels
9.0
/10
Exceptional
314 reviews
What Guests Say About Their Stay
Daniel
10.0
/ 10
Beautiful resort, totally kid friendly, pristine beach and pool, amazing staff, excellent food. Would recommend 100 times out of 100
Jessica
10.0
/ 10
We spent a week here with our two daughters. It was an amazing experience. The hotel itself is beautifully designed with several options for swimming and laying out. It was great to be able to stay at a hotel where we could access the ocean directly. We never had issues finding beach chairs. The staff was incredibly nice and the food was excellent. Would love to return here again someday!
Maxine Victoria
10.0
/ 10
The hotel had a calm, relaxing atmosphere, good choice of restaurants and was perfectly located on the coast.
In the Area
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Cretan Malia Park, Chersonisos, Nomós Irakleíou, Crete, Greece, 700 07
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Read More
Available Room Types in Phāea Cretan Malia, a Member of Design Hotels
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What's around Phāea Cretan Malia, a Member of Design Hotels
Cretan Malia Park, Chersonisos, Nomós Irakleíou, Crete, Greece, 700 07
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Discover More About Phāea Cretan Malia, a Member of Design Hotels
Location
Staying at Phāea Cretan Malia, a Member of Design Hotels is a good choice when you are visiting Chersonisos.
About Phāea Cretan Malia, a Member of Design Hotels
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Phāea Cretan Malia, a Member of Design Hotels exclusively for you.
Phāea Cretan Malia, a Member of Design Hotels is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Phāea Cretan Malia, a Member of Design Hotels.
All facilities in Phāea Cretan Malia, a Member of Design Hotels
Others
Things to Do
- Shops
- Beach umbrella
- Outdoor pool
- Private beach
- Garden
- Spa
- Beach towel
- Library
- Beach sun loungers
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Food and Drinks
- Bar
- Poolside bar
- Beach Bar
- Breakfast
- Snack bar
General
- Smoking area
- Banquet
- Parking
- Terrace
Public Facilities
- Others
- Coffee shop
- Restaurant
- Safety deposit box
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Billiard
Kids and Pets
- Babysitting with surcharge
- Supervised childcare
Family-friendly Facilities
- Kids club
- Children pool
Nearby Facilities
- Souvenir shop
- Hair salon
Connectivity
- Free WiFi
Business Facilities
- Meeting rooms
Accommodation Policy & General Information in Phāea Cretan Malia, a Member of Design Hotels
Important Note
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
- A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests who book a half board inclusive rate plan receive breakfast and dinner at the property's buffet restaurant. Please note: Guestroom photos are representative of rooms offered and may differ from the actual room received.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 15:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Phāea Cretan Malia, a Member of Design Hotels | 204 |
Number of floors in Phāea Cretan Malia, a Member of Design Hotels | 2 |
Another facilities in Phāea Cretan Malia, a Member of Design Hotels | Shops, Beach umbrella, Outdoor pool, Private beach, Garden |
Frequently asked questions about Phāea Cretan Malia, a Member of Design Hotels
What are available facilities at Phāea Cretan Malia, a Member of Design Hotels?
There are top facilites at Phāea Cretan Malia, a Member of Design Hotels such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Phāea Cretan Malia, a Member of Design Hotels?
The standard check-in time at Phāea Cretan Malia, a Member of Design Hotels is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Phāea Cretan Malia, a Member of Design Hotels provide breakfast?
Yes, Phāea Cretan Malia, a Member of Design Hotels provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Phāea Cretan Malia, a Member of Design Hotels?
Phāea Cretan Malia, a Member of Design Hotels has a 5.0-star rating.
How many floors does Phāea Cretan Malia, a Member of Design Hotels have?
Phāea Cretan Malia, a Member of Design Hotels has 2.
See All
More Reviews from Other Guests in Phāea Cretan Malia, a Member of Design Hotels
Overall Ratings & Reviews Phāea Cretan Malia, a Member of Design Hotels
Other sources (314)
9.0
Exceptional
From 314 reviews
Cleanliness
9.2
Room Comfort
9.0
Location
8.8
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Phāea Cretan Malia, a Member of Design Hotels
Number of reviews per page
20
40
Top reviews
nneka
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Amazing family resort
Daniel
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Beautiful resort, totally kid friendly, pristine beach and pool, amazing staff, excellent food. Would recommend 100 times out of 100
Jessica
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We spent a week here with our two daughters. It was an amazing experience. The hotel itself is beautifully designed with several options for swimming and laying out. It was great to be able to stay at a hotel where we could access the ocean directly. We never had issues finding beach chairs. The staff was incredibly nice and the food was excellent. Would love to return here again someday!
Read More
Natalie
Leisure with Partner
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Misleading, chaotic, and not as advertised:
We booked this hotel for a romantic birthday getaway after seeing the beautiful photos and descriptions online and on their social media. Everything suggested it was a peaceful, couple-friendly place — perfect for celebrating.
The reality could not have been further from that. When we arrived, there were children running around everywhere. Walking to our room, we passed hundreds of children, overcrowded areas, sun loungers blocking the paths, and even a dirty nappy right outside our door. It felt completely over capacity and nothing like the relaxing escape we’d been promised.
We decided to at least try a cocktail before making any decisions, but the bar area was just as chaotic — yet again, swarms of children running around unsupervised. At that point, we cancelled our stay and booked another hotel immediately.
If you’re looking for a quiet, romantic, or special occasion stay, this is not the place. Completely misleading advertising and a very disappointing experience
Read More
Zaki
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
AVOID AT ALL COST !!! this hotel is not adult friendly. thousands of kids running around screaming all day and night. parents lounging on the grass and walking areas everywhere. beach is rocky. breakfast buffet is average with a lot of frozen foods. not worthy of the design hotel list.
Maxine Victoria
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The hotel had a calm, relaxing atmosphere, good choice of restaurants and was perfectly located on the coast.
Brandon
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We stayed here in June. The large family suite with bunk beds was very comfortable and the staff was very diligent about replacing towels which was really appreciated. The room was supposed to be seafront but in reality we were looking at trees blocking the view. The beach is great IF not windy. We had a few days where the wind meant no swimming at the beach was allowed. No big deal but something to be aware of. Mezze and Mouries restaurant had great food. The breakfast options are also great. The Italian restaurant was our least favorite, with some of the food lacking flavor, but the view overlooking the beach is special. It was a bit frustrating that the Beach Shack was closed for food on Sunday but the food was good when open. There were always chairs on the beach. We were there for over a week and the kids requested to try kids club and enjoyed it. It was very well staffed (6 staff for 3 kids) so they clearly enjoyed the attention. Cons: wish it was possible to order drinks poolside. We were coming from the States and in hindsight, Malia is a bit far to visit some of the best beaches on Crete. We chose it because it was close to Palace of Knossos and the archeology museum but we ended up spending a night in Chania to go to Elofonisi bc it’s too far for a day trip. The hotel app was not particularly useful. Everytime I tried to make a reservation for dinner I got an error. On the plus side, I called the hotel to make the reservations and always got what we wanted.
Read More
James
8.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Well kept and lovely decor. Nice beach setup. Very big and more suited to families. Don’t think we have ever seen more babies, didn’t bother us but be prepared for a lot of baby strollers. Only disappointment was food. Breakfast buffet is excellent but dinner is at best mediocre. Problem is the restaurants cater to all inclusive guests and a la carte, which in this case meant ok service and disappointing food. Also Malia, the nearby town, is strictly bars and nightclubs, zero charm. Agios Nikalos 30 minutes away much nicer.
Read More
Nick
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Everything was exceptional – the room, food, service, staff, facilities, and location. We would definitely recommend the hotel and would stay there again without hesitation.
Dominic
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Only downside for us was the huge number of families there with babies.
Catherine
Leisure Family
8.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
We had a lovely holiday here. The kids club was brilliant, the restaurants were excellent quality food in all the restaurants. Other guests we met on holiday who were half board and eating in the dinner buffet each night loved it. Kids were welcome in the buffet with a kids section that is a bit like school dinners to choose from. The breakfast buffet was brilliant and the hotel’s programme of events and activities are great for families. My two negatives was that the restaurants outside of the buffet, were inflexible for children, which overall made me feel that the hotel would rather you were eating in the buffet restaurant if you are there with kids.. which isn’t for us. We booked bed and breakfast because we enjoy the freedom for our other meals to be in or out of the hotel and restaurant experiences as a family are something we enjoy on holiday. We had some great meals in nearby restaurants that were very welcoming for kids too so if you’re the same, and don’t enjoy hotel buffet dinners, then there’s places to go outside of the resort. And then my only other disappointment was the towels were threadbare and our room wasn’t as clean as I would’ve expected. Overall a 4 star experience. Not the touches you would expect for 5 star. Crete was amazing as ever.
Read More
Stephen
10.0
/10
Reviewed 58 week(s) ago
Hotels.com verified review
Lovely hotel, main pool quite busy but the private beach was amazing with great beach bar and chilled music. We avoided the buffet and had incredible food at both the Cretan restaurant for breakfast and dinner and the Italian for dinner. Charming staff, just needs a minor rethink in bathroom as shower was narrow due to placement of soap holder. Overall a fantastic experience and would highly recommend and return
Read More
Joao Paulo
Leisure Family
10.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
Beautiful hotel, great family atmosphere with the most down to earth staff. Would highly recommend, what a unique and wonderful experience!
ATHANASIA
Leisure with Partner
10.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
Beautiful property and lovely staff throughout. Would stay again.
Seamus
Leisure Family
6.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
The resort is stunning, absolutely beautiful and the staff was very nice and friendly. Very good
resort for families so would recommend if you want to have a relaxing week with your little ones, would suggest for up to 3 years old as they have
more activities for the little ones. In terms of food I was expecting a bit more for
the price and with the half board only one restaurant is included (excluding drinks) so it’s best to get the all inclusive, feel booking through Expedia wasn’t very clear and there was a confusion on what was included and what not. Drinks were amazing especially cocktails and the wine was very nice.
Beach was a bit disappointed as i was expecting more as it was rocky and small. Informations were a bit unclear sometimes but overall was a nice relaxing holiday with our little baby.
Read More
yara
Leisure with Partner
10.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
When we arrived the service was great. Hotel was amazing the room was exactly the one I booked. Food was great in the restaurants but the prices are ridiculous.. I mean is this a Michelin star chicken wrap or what!? Either way it was great. The only thing that’s really annoying is that the hotel clearly says you cannot leave your swim towels on the beds to “claim” them. However people did this every morning. By 9am the poolside beds are taken … even though you can’t see anyone there, they all have towels on them. I guess people wake up and leave their towels and bags to claim the spot and then they go for breakfast. Hotel staff does nothing about this. In addition the riverside pool, ALL the beds by that pool are reserved for people that are staying in the bigger properties. Now this is really unfair. This means we cannot lay on those beds as someone can come at anytime and claim it.. so really how can I use any pool?? If this is the case the main pool should be reserved for people staying on that side of the hotel. But no, people have the riverside pool beds reserved but they also come to the main pool and take the beds… honestly it’s really annoying. We paid just as much but it seems that families have priority here. Upon leaving the service was very disappointing. There was staff I did not recognise but she seemed mad that I needed a transfer to the airport and no one said bye or the usual things hotel staff says during checkout. Her attitude was off.
Read More
Shalini
Leisure with Children
8.0
/10
Reviewed 67 week(s) ago
Expedia Group verified review
For part of days, AC was not functioning properly. Issue with check-in.
Shalini
Leisure with Children
8.0
/10
Reviewed 67 week(s) ago
Expedia Group verified review
We had reserved 3 ocean view rooms. There was a mix up in our reservation. They put one of us in different room than what we paid for ocean view room although for one day only. They gave us dining voucher if we ate at the property but would not refund.
Our room had AC issues. They did come to room to fix issues at 2 different times but still AC was not functioning.
Read More
Darius
Leisure Family
10.0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
Beautiful property and fantastic service.
Valeria
Leisure Family
2.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
Rocky Beach with broken umbrellas and dirty loungers, tiny gym with broken equipment (you have to book timeslots to secure a space) only limited timeslots available for restaurant reservation. Claustrophobic layout (with beautiful design elements. Food was good and staff friendly but we had to leave early because we found it impossible to relax and the place to crowded. Not your typical design hotel.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Phāea Cretan Malia, a Member of Design Hotels
Other sources (314)
9.0
Exceptional
From 314 reviews
Cleanliness
9.2
Room Comfort
9.0
Location
8.8
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Phāea Cretan Malia, a Member of Design Hotels
Number of reviews per page
20
40
Top reviews
nneka
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Amazing family resort
Daniel
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Beautiful resort, totally kid friendly, pristine beach and pool, amazing staff, excellent food. Would recommend 100 times out of 100
Jessica
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We spent a week here with our two daughters. It was an amazing experience. The hotel itself is beautifully designed with several options for swimming and laying out. It was great to be able to stay at a hotel where we could access the ocean directly. We never had issues finding beach chairs. The staff was incredibly nice and the food was excellent. Would love to return here again someday!
Read More
Natalie
Leisure with Partner
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Misleading, chaotic, and not as advertised:
We booked this hotel for a romantic birthday getaway after seeing the beautiful photos and descriptions online and on their social media. Everything suggested it was a peaceful, couple-friendly place — perfect for celebrating.
The reality could not have been further from that. When we arrived, there were children running around everywhere. Walking to our room, we passed hundreds of children, overcrowded areas, sun loungers blocking the paths, and even a dirty nappy right outside our door. It felt completely over capacity and nothing like the relaxing escape we’d been promised.
We decided to at least try a cocktail before making any decisions, but the bar area was just as chaotic — yet again, swarms of children running around unsupervised. At that point, we cancelled our stay and booked another hotel immediately.
If you’re looking for a quiet, romantic, or special occasion stay, this is not the place. Completely misleading advertising and a very disappointing experience
Read More
Zaki
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
AVOID AT ALL COST !!! this hotel is not adult friendly. thousands of kids running around screaming all day and night. parents lounging on the grass and walking areas everywhere. beach is rocky. breakfast buffet is average with a lot of frozen foods. not worthy of the design hotel list.
Maxine Victoria
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The hotel had a calm, relaxing atmosphere, good choice of restaurants and was perfectly located on the coast.
Brandon
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We stayed here in June. The large family suite with bunk beds was very comfortable and the staff was very diligent about replacing towels which was really appreciated. The room was supposed to be seafront but in reality we were looking at trees blocking the view. The beach is great IF not windy. We had a few days where the wind meant no swimming at the beach was allowed. No big deal but something to be aware of. Mezze and Mouries restaurant had great food. The breakfast options are also great. The Italian restaurant was our least favorite, with some of the food lacking flavor, but the view overlooking the beach is special. It was a bit frustrating that the Beach Shack was closed for food on Sunday but the food was good when open. There were always chairs on the beach. We were there for over a week and the kids requested to try kids club and enjoyed it. It was very well staffed (6 staff for 3 kids) so they clearly enjoyed the attention. Cons: wish it was possible to order drinks poolside. We were coming from the States and in hindsight, Malia is a bit far to visit some of the best beaches on Crete. We chose it because it was close to Palace of Knossos and the archeology museum but we ended up spending a night in Chania to go to Elofonisi bc it’s too far for a day trip. The hotel app was not particularly useful. Everytime I tried to make a reservation for dinner I got an error. On the plus side, I called the hotel to make the reservations and always got what we wanted.
Read More
James
8.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Well kept and lovely decor. Nice beach setup. Very big and more suited to families. Don’t think we have ever seen more babies, didn’t bother us but be prepared for a lot of baby strollers. Only disappointment was food. Breakfast buffet is excellent but dinner is at best mediocre. Problem is the restaurants cater to all inclusive guests and a la carte, which in this case meant ok service and disappointing food. Also Malia, the nearby town, is strictly bars and nightclubs, zero charm. Agios Nikalos 30 minutes away much nicer.
Read More
Nick
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Everything was exceptional – the room, food, service, staff, facilities, and location. We would definitely recommend the hotel and would stay there again without hesitation.
Dominic
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Only downside for us was the huge number of families there with babies.
Catherine
Leisure Family
8.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
We had a lovely holiday here. The kids club was brilliant, the restaurants were excellent quality food in all the restaurants. Other guests we met on holiday who were half board and eating in the dinner buffet each night loved it. Kids were welcome in the buffet with a kids section that is a bit like school dinners to choose from. The breakfast buffet was brilliant and the hotel’s programme of events and activities are great for families. My two negatives was that the restaurants outside of the buffet, were inflexible for children, which overall made me feel that the hotel would rather you were eating in the buffet restaurant if you are there with kids.. which isn’t for us. We booked bed and breakfast because we enjoy the freedom for our other meals to be in or out of the hotel and restaurant experiences as a family are something we enjoy on holiday. We had some great meals in nearby restaurants that were very welcoming for kids too so if you’re the same, and don’t enjoy hotel buffet dinners, then there’s places to go outside of the resort. And then my only other disappointment was the towels were threadbare and our room wasn’t as clean as I would’ve expected. Overall a 4 star experience. Not the touches you would expect for 5 star. Crete was amazing as ever.
Read More
Stephen
10.0
/10
Reviewed 58 week(s) ago
Hotels.com verified review
Lovely hotel, main pool quite busy but the private beach was amazing with great beach bar and chilled music. We avoided the buffet and had incredible food at both the Cretan restaurant for breakfast and dinner and the Italian for dinner. Charming staff, just needs a minor rethink in bathroom as shower was narrow due to placement of soap holder. Overall a fantastic experience and would highly recommend and return
Read More
Joao Paulo
Leisure Family
10.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
Beautiful hotel, great family atmosphere with the most down to earth staff. Would highly recommend, what a unique and wonderful experience!
ATHANASIA
Leisure with Partner
10.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
Beautiful property and lovely staff throughout. Would stay again.
Seamus
Leisure Family
6.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
The resort is stunning, absolutely beautiful and the staff was very nice and friendly. Very good
resort for families so would recommend if you want to have a relaxing week with your little ones, would suggest for up to 3 years old as they have
more activities for the little ones. In terms of food I was expecting a bit more for
the price and with the half board only one restaurant is included (excluding drinks) so it’s best to get the all inclusive, feel booking through Expedia wasn’t very clear and there was a confusion on what was included and what not. Drinks were amazing especially cocktails and the wine was very nice.
Beach was a bit disappointed as i was expecting more as it was rocky and small. Informations were a bit unclear sometimes but overall was a nice relaxing holiday with our little baby.
Read More
yara
Leisure with Partner
10.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
When we arrived the service was great. Hotel was amazing the room was exactly the one I booked. Food was great in the restaurants but the prices are ridiculous.. I mean is this a Michelin star chicken wrap or what!? Either way it was great. The only thing that’s really annoying is that the hotel clearly says you cannot leave your swim towels on the beds to “claim” them. However people did this every morning. By 9am the poolside beds are taken … even though you can’t see anyone there, they all have towels on them. I guess people wake up and leave their towels and bags to claim the spot and then they go for breakfast. Hotel staff does nothing about this. In addition the riverside pool, ALL the beds by that pool are reserved for people that are staying in the bigger properties. Now this is really unfair. This means we cannot lay on those beds as someone can come at anytime and claim it.. so really how can I use any pool?? If this is the case the main pool should be reserved for people staying on that side of the hotel. But no, people have the riverside pool beds reserved but they also come to the main pool and take the beds… honestly it’s really annoying. We paid just as much but it seems that families have priority here. Upon leaving the service was very disappointing. There was staff I did not recognise but she seemed mad that I needed a transfer to the airport and no one said bye or the usual things hotel staff says during checkout. Her attitude was off.
Read More
Shalini
Leisure with Children
8.0
/10
Reviewed 67 week(s) ago
Expedia Group verified review
For part of days, AC was not functioning properly. Issue with check-in.
Shalini
Leisure with Children
8.0
/10
Reviewed 67 week(s) ago
Expedia Group verified review
We had reserved 3 ocean view rooms. There was a mix up in our reservation. They put one of us in different room than what we paid for ocean view room although for one day only. They gave us dining voucher if we ate at the property but would not refund.
Our room had AC issues. They did come to room to fix issues at 2 different times but still AC was not functioning.
Read More
Darius
Leisure Family
10.0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
Beautiful property and fantastic service.
Valeria
Leisure Family
2.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
Rocky Beach with broken umbrellas and dirty loungers, tiny gym with broken equipment (you have to book timeslots to secure a space) only limited timeslots available for restaurant reservation. Claustrophobic layout (with beautiful design elements. Food was good and staff friendly but we had to leave early because we found it impossible to relax and the place to crowded. Not your typical design hotel.
Read More
Number of reviews per page
20
40