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Best Western Senayan
Hotels
Preferred Partner
8.4
/10
Very Good
2,240 reviews
What Guests Say About Their Stay
Verified Traveler
10.0
/ 10
I stayed for 2 days in a family room, the room was very big/spacious, clean, there were 3 beds that were also big, the bathroom was separate from the toilet so it was nice, no need to queue if someone had to go to the toilet, towels and toiletries were complete and clean. The food in the restaurant was very varied from western to traditional, my kids really liked it there. Incidentally, I have stayed there twice, last year. That's why I took this hotel again, the access is very easy, there are 2 big malls that are shopping options. The staff is friendly and quick to respond, when the bathroom fan broke down they were quickly fixed, needed an iron quickly delivered, basically very satisfied. Next time if I have a staycation with my family, God willing, I will be at this hotel again. Maintain or improve the service. Thank you.
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R***i
9.4
/ 10
the hotel staff is very friendly and very helpful during check in. Strategic location, suitable for those who are doing activities around GBK. The price is still quite affordable considering its strategic location.
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Agus M. S.
8.8
/ 10
The location is very attractive, the hotel staff is very friendly and helpful. I even got a bonus room upgrade. Thank you for best western senayan.
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M***a
10.0
/ 10
Friendly hotel staff, big and clean room. Strategic location, adequate facilities. Breakfast has many variations and is delicious.
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Jonathan N.
8.8
/ 10
Hotel staff are friendly and quick to serve guests' needs. The Hotel Manager is also friendly and takes the time to dialogue with Hotel guests to find out any shortcomings in overall service.
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In the Area
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Jalan Asia Afrika STC, Jakarta Selatan, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
Top picked by Business Traveler
Modern Breakfast
Located near Shopping Spot
Read More
Available Room Types in Best Western Senayan
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Best Western Senayan
Jalan Asia Afrika STC, Jakarta Selatan, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270
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Discover More About Best Western Senayan
Best Western Senayan is a great choice for travellers looking to explore Jakarta. Located in the bustling Senayan area, this hotel offers comfort and convenience for both business and leisure guests. With a range of amenities and easy access to local attractions, it's a top pick for your stay in the city.
Room types available at Best Western Senayan
Best Western Senayan offers a variety of room types to suit different needs. Whether you're travelling solo or with family, you'll find the perfect accommodation here. Choose from the Superior Room, which provides a cosy space with modern amenities, or the Deluxe Room for a bit more luxury and space. For those seeking extra comfort, the Executive Room offers additional features and a more spacious layout. Each room is designed with your comfort in mind, featuring amenities like free Wi-Fi, flat-screen TVs, and plush bedding to ensure a restful stay.How to get to Best Western Senayan
Getting to Best Western Senayan is a breeze. If you're flying into Soekarno-Hatta International Airport, it's just a 30-minute drive to the hotel. You can easily catch a taxi or use a ride-sharing app for a convenient trip. For those using public transport, the hotel is close to the Senayan MRT station, making it accessible from various parts of Jakarta. If you're driving, there's ample parking available on-site.Facilities and services at Best Western Senayan
The hotel offers a range of facilities and services to enhance your stay. Enjoy a workout at the fitness centre or take advantage of the business centre for any work needs. The 24-hour front desk is always ready to assist with any requests, ensuring a smooth and pleasant experience. Free Wi-Fi is available throughout the hotel, keeping you connected during your stay.Food and drink available at Best Western Senayan
While Best Western Senayan doesn't have an on-site restaurant, you're in luck with plenty of dining options nearby. Explore the local culinary scene with a visit to Plaza Senayan or Senayan City, both offering a variety of restaurants and cafes. From local Indonesian dishes to international cuisine, you'll find something to satisfy your taste buds just a short walk away.Accessibility features at Best Western Senayan
Best Western Senayan is committed to providing a comfortable stay for all guests, including those with accessibility needs. The hotel features accessible rooms equipped with necessary amenities to ensure ease of movement. Public areas are designed to accommodate wheelchairs, and staff are trained to assist guests with any special requirements, ensuring a hassle-free experience.Pet and service animal policy at Best Western Senayan
Pets are not allowed at Best Western Senayan, but service animals are welcome. The hotel understands the importance of service animals for guests with disabilities and ensures they are accommodated comfortably during their stay. Ready to experience the vibrant city of Jakarta? Book your stay at Best Western Senayan and enjoy all the comforts and conveniences it offers. Head over to Traveloka to secure your booking. If you're planning a trip to Bali, check out other hotel options here or book your flights here.All facilities in Best Western Senayan
Entertainment Facility
Functional Hall
Lobby
Accommodation Services
CleanAccommodation
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
General
- AC
- Ballroom
- Banquet
- Family room
- Non-smoking room
- Smoking area
- Smoke-free
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Shops
- Supermarket
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Shower
- TV
Food and Drinks
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Cafe
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Photocopier
- Projector
Transportation
- Secure parking
Connectivity
- Free WiFi
Accommodation Policy & General Information in Best Western Senayan
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Deposit
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Best Western Senayan | 137 |
Number of floors in Best Western Senayan | 3 |
Another facilities in Best Western Senayan | Coffee/tea in lobby, Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant |
Frequently asked questions about Best Western Senayan
What are available facilities at Best Western Senayan?
There are top facilites at Best Western Senayan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Best Western Senayan?
The standard check-in time at Best Western Senayan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Best Western Senayan provide breakfast?
Yes, Best Western Senayan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Best Western Senayan?
Best Western Senayan has a 3.0-star rating.
How many floors does Best Western Senayan have?
Best Western Senayan has 3.
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More Reviews from Other Guests in Best Western Senayan
Overall Ratings & Reviews Best Western Senayan
Traveloka (2,197)
Other sources (43)
8.5
Very Good
From 2,197 reviews
Provided by travellers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.4
Location
8.8
Service and Facilites
8.5
People often mention about Best Western Senayan
All
Distance to City Center (74)
Surroundings (68)
Accessibility (67)
Bedroom (66)
Staff Friendliness (65)
Ambiance (50)
Room Space (49)
Bathroom (48)
Hotel Area (43)
Variety (38)
Sort by
Most Recent
Format
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Preferences
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Traveller Reviews Best Western Senayan
Number of reviews per page
20
40
Customer reviews
D***g
9.3
/10
Reviewed 5 day(s) ago
The staff was friendly and the location was very strategic. Unfortunately, there were no towels available upon check-in and I had to ask for them. The bathroom also smelled a bit.
See original
Find this review helpful?
N***a
8.4
/10
Reviewed 5 day(s) ago
There are 2 choices of standard room types (standard no window and standard). I chose the standard one, I thought there was a window but it turned out not to be, maybe it could be written as standard no window for all to avoid misunderstandings, I tried calling the FO but they didn't pick up, only called twice, the sound of people talking on the street is very audible, the hair dryer died when used at night but used in the morning it was fine, the TV channels couldn't connect to YouTube, many charging places were loose, charging the S24 Ultra type cellphone was difficult, I asked for a non-smoking room but was given a smoking room, it's ok, maybe it wasn't available because it was full. The hotel service is good, the food is very varied, easy access to GBK, only 15 minutes walk, the bathroom amenities are very good, there is a welcome drink, there are many good things, 7/10
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l***o
8.5
/10
Reviewed 5 day(s) ago
The hotel is okay and comfortable, but the food is not so good in my opinion for that price.
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1 people find it helpful
A***i
9.7
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly and responsive.
See original
Find this review helpful?
Verified Traveler
10.0
/10
Reviewed 1 week(s) ago
I stayed for 2 days in a family room, the room was very big/spacious, clean, there were 3 beds that were also big, the bathroom was separate from the toilet so it was nice, no need to queue if someone had to go to the toilet, towels and toiletries were complete and clean. The food in the restaurant was very varied from western to traditional, my kids really liked it there. Incidentally, I have stayed there twice, last year. That's why I took this hotel again, the access is very easy, there are 2 big malls that are shopping options. The staff is friendly and quick to respond, when the bathroom fan broke down they were quickly fixed, needed an iron quickly delivered, basically very satisfied. Next time if I have a staycation with my family, God willing, I will be at this hotel again. Maintain or improve the service. Thank you.
Read More
See original
Find this review helpful?
U***u
Business
9.4
/10
Reviewed 1 week(s) ago
very friendly receptionist
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S***a
Staycation
10.0
/10
Reviewed 1 week(s) ago
A super friendly hotel and close to everywhere, especially if you want to go to GBK, it's super close.
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2 people find it helpful
d***i
8.7
/10
Reviewed 3 week(s) ago
The location is indeed strategic, but in my opinion the price and conditions are not comparable. The next room had several times the sound of objects colliding which was very clearly audible because it turned out the walls were only made of partition material and also the price of the room was like that but the room had no windows.
Read More
See original
1 people find it helpful
d***i
8.7
/10
Reviewed 3 week(s) ago
The location is indeed strategic, but in my opinion the price and conditions are not comparable. The next room had several times the sound of objects colliding which was very clearly audible because it turned out the walls were only made of partition material and also the price of the room was like that but the room had no windows.
Read More
See original
Find this review helpful?
G***e
9.1
/10
Reviewed 3 week(s) ago
Very close to GBK, so it's not too difficult to take part in running events.
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IU
Idham U.
Business
8.5
/10
Reviewed 4 week(s) ago
The hotel location is very strategic
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L***g
Leisure
9.7
/10
Reviewed 4 week(s) ago
Strategic location in the city center, close to GBK!
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1 people find it helpful
T***a
9.7
/10
Reviewed 5 week(s) ago
The room is large enough for three people. The shower is also spacious. It's that easy and close to the mall. It's also close to the sports area. The proximity to everything is top-notch.
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3 people find it helpful
Idal I.
10.0
/10
Reviewed 5 week(s) ago
Second time staying here. Perfect for those having an event in Senayan.
See original
1 people find it helpful
Verified Traveler
Staycation
6.8
/10
Reviewed 5 week(s) ago
Room had no windows, sound proof was non existence, shower had no pressure
1 people find it helpful
Z***h
10.0
/10
Reviewed 6 week(s) ago
Fast response, staff if there is a request
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Z***h
8.5
/10
Reviewed 6 week(s) ago
Staff are quick to respond, even over the phone.
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A***a
Staycation
7.1
/10
Reviewed 7 week(s) ago
The location is great, very close to GBK and Senayan and the breakfast was quite good. However, the room was not soundproof at all, I could clearly hear noises from the next room, even from the bathroom. When I first arrived, there were no towels, no bath mat and no slippers in the room. I had to request them, and when they finally brought it, they only gave me one towel, which even smelled like cigarette smoke. The staff said towels were still at the laundry, but by then it was already 2:30 PM. Hopefully the hotel can improve these aspects in the future
Read More
3 people find it helpful
Verified Traveler
Transit
6.4
/10
Reviewed 7 week(s) ago
We chose to stay near Senayan because there were several events taking place there. We chose BW Senayan based on reviews. The photos circulating showed a view out the window, so we thought it was worth a try.
When we first arrived at our destination floor, we were immediately convinced that our experience wouldn't be pleasant. First, the rooms on our floor weren't arranged like a hotel. Typically, hotels have a long hallway with rooms on either side. You can usually see if anyone or anything is in the hallway. This wasn't the case. The rooms were arranged in a grid pattern, arranged according to the floor's area. To get to our room, we had to make several turns. At the end of the hallway, there was a room, and a short turn later, another hallway parallel to the first. The hotel is actually located above the STC mall, so it's natural that the rooms are designed and arranged to fit the available space. But the hallways create a mysterious atmosphere. For example, if you're a woman, you'll wonder if there's anyone around the corner. Not to scare you, but that's just the way it is.
Second, upon entering the room, we were immediately dissatisfied. As soon as the door opened, we were greeted by a very dark room. After turning on the light, we realized why it was so dark. There were no windows, so the only source of light was the lamp. Without the light, the room would naturally be damp. During our stay, we went in and out of the room several times. Imagine: it's very bright outside, but when you open the door, you feel like you're in a cave.
Third, the room's cleanliness was lacking. It also wasn't fresh because there was never any sunlight coming in. This is a big minus in my opinion. I don't know if the other rooms have windows, but the rooms on the south wall don't. The rooms on the middle floor are also there, as this hotel is essentially a converted mall.
Fourth, there are three showers. This is a bonus. However, the water flow is rather slow, and one of the showers leaked at the connection, resulting in a significant amount of wasted water. Nevertheless, the hot water was plentiful.
Plus: the restaurant menu is varied and quite delicious. The location is very strategic in central Jakarta. If you have business around Senayan, this hotel's location is excellent.
Suggestion: Give every room sunlight. Even if the view is just a highway, rooftops, or whatever, as long as the sun shines in, it's amazing.
Read More
See original
1 people find it helpful
D***i
9.7
/10
Reviewed 7 week(s) ago
The staff member, Ms. Chaca, was friendly, welcoming, and polite. I asked Ms. Chaca for help. Thank you, Ms. Chaca.🥰
See original
1 people find it helpful
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Best Western Senayan
Traveloka (2,197)
Other sources (43)
8.5
Very Good
From 2,197 reviews
Provided by travellers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.4
Location
8.8
Service and Facilites
8.5
People often mention about Best Western Senayan
All
Distance to City Center (74)
Surroundings (68)
Accessibility (67)
Bedroom (66)
Staff Friendliness (65)
Ambiance (50)
Room Space (49)
Bathroom (48)
Hotel Area (43)
Variety (38)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Best Western Senayan
Number of reviews per page
20
40
Customer reviews
D***g
9.3
/10
Reviewed 5 day(s) ago
The staff was friendly and the location was very strategic. Unfortunately, there were no towels available upon check-in and I had to ask for them. The bathroom also smelled a bit.
See original
Find this review helpful?
N***a
8.4
/10
Reviewed 5 day(s) ago
There are 2 choices of standard room types (standard no window and standard). I chose the standard one, I thought there was a window but it turned out not to be, maybe it could be written as standard no window for all to avoid misunderstandings, I tried calling the FO but they didn't pick up, only called twice, the sound of people talking on the street is very audible, the hair dryer died when used at night but used in the morning it was fine, the TV channels couldn't connect to YouTube, many charging places were loose, charging the S24 Ultra type cellphone was difficult, I asked for a non-smoking room but was given a smoking room, it's ok, maybe it wasn't available because it was full. The hotel service is good, the food is very varied, easy access to GBK, only 15 minutes walk, the bathroom amenities are very good, there is a welcome drink, there are many good things, 7/10
Read More
See original
Find this review helpful?
l***o
8.5
/10
Reviewed 5 day(s) ago
The hotel is okay and comfortable, but the food is not so good in my opinion for that price.
See original
1 people find it helpful
A***i
9.7
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly and responsive.
See original
Find this review helpful?
Verified Traveler
10.0
/10
Reviewed 1 week(s) ago
I stayed for 2 days in a family room, the room was very big/spacious, clean, there were 3 beds that were also big, the bathroom was separate from the toilet so it was nice, no need to queue if someone had to go to the toilet, towels and toiletries were complete and clean. The food in the restaurant was very varied from western to traditional, my kids really liked it there. Incidentally, I have stayed there twice, last year. That's why I took this hotel again, the access is very easy, there are 2 big malls that are shopping options. The staff is friendly and quick to respond, when the bathroom fan broke down they were quickly fixed, needed an iron quickly delivered, basically very satisfied. Next time if I have a staycation with my family, God willing, I will be at this hotel again. Maintain or improve the service. Thank you.
Read More
See original
Find this review helpful?
U***u
Business
9.4
/10
Reviewed 1 week(s) ago
very friendly receptionist
See original
Find this review helpful?
S***a
Staycation
10.0
/10
Reviewed 1 week(s) ago
A super friendly hotel and close to everywhere, especially if you want to go to GBK, it's super close.
See original
2 people find it helpful
d***i
8.7
/10
Reviewed 3 week(s) ago
The location is indeed strategic, but in my opinion the price and conditions are not comparable. The next room had several times the sound of objects colliding which was very clearly audible because it turned out the walls were only made of partition material and also the price of the room was like that but the room had no windows.
Read More
See original
1 people find it helpful
d***i
8.7
/10
Reviewed 3 week(s) ago
The location is indeed strategic, but in my opinion the price and conditions are not comparable. The next room had several times the sound of objects colliding which was very clearly audible because it turned out the walls were only made of partition material and also the price of the room was like that but the room had no windows.
Read More
See original
Find this review helpful?
G***e
9.1
/10
Reviewed 3 week(s) ago
Very close to GBK, so it's not too difficult to take part in running events.
See original
Find this review helpful?
IU
Idham U.
Business
8.5
/10
Reviewed 4 week(s) ago
The hotel location is very strategic
See original
Find this review helpful?
L***g
Leisure
9.7
/10
Reviewed 4 week(s) ago
Strategic location in the city center, close to GBK!
See original
1 people find it helpful
T***a
9.7
/10
Reviewed 5 week(s) ago
The room is large enough for three people. The shower is also spacious. It's that easy and close to the mall. It's also close to the sports area. The proximity to everything is top-notch.
See original
3 people find it helpful
Idal I.
10.0
/10
Reviewed 5 week(s) ago
Second time staying here. Perfect for those having an event in Senayan.
See original
1 people find it helpful
Verified Traveler
Staycation
6.8
/10
Reviewed 5 week(s) ago
Room had no windows, sound proof was non existence, shower had no pressure
1 people find it helpful
Z***h
10.0
/10
Reviewed 6 week(s) ago
Fast response, staff if there is a request
See original
Find this review helpful?
Z***h
8.5
/10
Reviewed 6 week(s) ago
Staff are quick to respond, even over the phone.
See original
Find this review helpful?
A***a
Staycation
7.1
/10
Reviewed 7 week(s) ago
The location is great, very close to GBK and Senayan and the breakfast was quite good. However, the room was not soundproof at all, I could clearly hear noises from the next room, even from the bathroom. When I first arrived, there were no towels, no bath mat and no slippers in the room. I had to request them, and when they finally brought it, they only gave me one towel, which even smelled like cigarette smoke. The staff said towels were still at the laundry, but by then it was already 2:30 PM. Hopefully the hotel can improve these aspects in the future
Read More
3 people find it helpful
Verified Traveler
Transit
6.4
/10
Reviewed 7 week(s) ago
We chose to stay near Senayan because there were several events taking place there. We chose BW Senayan based on reviews. The photos circulating showed a view out the window, so we thought it was worth a try.
When we first arrived at our destination floor, we were immediately convinced that our experience wouldn't be pleasant. First, the rooms on our floor weren't arranged like a hotel. Typically, hotels have a long hallway with rooms on either side. You can usually see if anyone or anything is in the hallway. This wasn't the case. The rooms were arranged in a grid pattern, arranged according to the floor's area. To get to our room, we had to make several turns. At the end of the hallway, there was a room, and a short turn later, another hallway parallel to the first. The hotel is actually located above the STC mall, so it's natural that the rooms are designed and arranged to fit the available space. But the hallways create a mysterious atmosphere. For example, if you're a woman, you'll wonder if there's anyone around the corner. Not to scare you, but that's just the way it is.
Second, upon entering the room, we were immediately dissatisfied. As soon as the door opened, we were greeted by a very dark room. After turning on the light, we realized why it was so dark. There were no windows, so the only source of light was the lamp. Without the light, the room would naturally be damp. During our stay, we went in and out of the room several times. Imagine: it's very bright outside, but when you open the door, you feel like you're in a cave.
Third, the room's cleanliness was lacking. It also wasn't fresh because there was never any sunlight coming in. This is a big minus in my opinion. I don't know if the other rooms have windows, but the rooms on the south wall don't. The rooms on the middle floor are also there, as this hotel is essentially a converted mall.
Fourth, there are three showers. This is a bonus. However, the water flow is rather slow, and one of the showers leaked at the connection, resulting in a significant amount of wasted water. Nevertheless, the hot water was plentiful.
Plus: the restaurant menu is varied and quite delicious. The location is very strategic in central Jakarta. If you have business around Senayan, this hotel's location is excellent.
Suggestion: Give every room sunlight. Even if the view is just a highway, rooftops, or whatever, as long as the sun shines in, it's amazing.
Read More
See original
1 people find it helpful
D***i
9.7
/10
Reviewed 7 week(s) ago
The staff member, Ms. Chaca, was friendly, welcoming, and polite. I asked Ms. Chaca for help. Thank you, Ms. Chaca.🥰
See original
1 people find it helpful
Number of reviews per page
20
40