Does Cleo Hotel Balaikota Surabaya have parking?

Yes, Cleo Hotel Balaikota Surabaya does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

What do past guests say about Cleo Hotel Balaikota Surabaya?

Traveloka users who have stayed at Cleo Hotel Balaikota Surabaya have praised its Location, Cleanliness, Service and Facilites.

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Cleo Hotel Balaikota Surabaya

Name: Cleo Hotel Balaikota Surabaya
Address: Jalan Walikota Mustajab No. 59 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271, Jalan Walikota Mustajab No. 59, Jawa Timur, 60271, Indonesia
Rating: 8.5

Hotels

8.5

/10

Very Good

3,610 reviews

What Guests Say About Their Stay

Staff Friendliness (60)

Distance To City Center (55)

Ambiance (50)

Bedroom (46)

Arif K.

10.0

/ 10

Tempatnya strategis. Pegawainya ramah. Kamar tidur dan kamar mandi bersih sekali. Dekat jalan besar tapi tidak berisik. Ada dispenser air minum Cleo di berbagai tempat.

Mokhamad A. F.

9.4

/ 10

The hotel is clean and near, very comfortable and simple for business trip.

taufan a.

9.4

/ 10

Staying at Hotel Cleo Walikota Mustajab was a pleasant experience from the moment we arrived. Check-in was quick and friendly, creating an immediate sense of comfort. The clean, tidy, and fragrant rooms made a great first impression, complete with ample amenities for a relaxing break after a long day of activities. Its strategic location provides easy access to key downtown locations, making travel more efficient. The hotel staff is always ready to assist guests with everything from information about the area to room service. Overall, the experience at Hotel Cleo Walikota Mustajab was comfortable, convenient, and satisfying—a perfect place for a peaceful break in the city center.

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Leyly N. H.

9.1

/ 10

I chose this hotel because it was easily accessible to Dr. Soetomo Hospital to take my child for a check-up. And sure enough, it was very easy, taking about 7 minutes. Overall, everything was great, and I was very impressed with the friendliness of the staff. The hotel is also very convenient for culinary delights, as there are many restaurants nearby, just a short walk away. Next time I visit Dr. Soetomo, I'll definitely stay there again.

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Satryo W.

9.1

/ 10

The hotel's location is strategic, the rooms are comfortable and clean, and the staff are friendly and responsive. Recommended!

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In the Area

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Jalan Walikota Mustajab No. 59 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Cleo Business Hotel Walikota Mustajab City Center Cleo Hotel Balaikota Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Cleo Hotel Balaikota Surabaya

Jalan Walikota Mustajab No. 59 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

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Discover More About Cleo Hotel Balaikota Surabaya

Cleo Hotel Walikota Mustajab - The Best Comfort at an Affordable Price

Enjoy a comfortable stay with the best service and guaranteed facilities without breaking the bank. Cleo Hotel Walikota Mustajab offers a modern and practical atmosphere, making it perfect for both tourists and business travelers seeking accommodation in the heart of Surabaya.

With easy access to major destinations, guests can explore Grand City Mall for shopping and leisure, enjoy the city ambiance at Alun-Alun Surabaya, or visit the Mayor’s Office and Governor’s Office for business purposes. Additionally, the hotel is conveniently located near Gubeng Train Station, providing seamless mobility for travelers. For those interested in historical landmarks, Monkasel (Submarine Monument) is just a short distance away. Moreover, guests needing medical services can easily access RS Mata Undaan, a well-known eye hospital in the city.

Located at Jl. Walikota Mustajab No.59, Surabaya, this hotel is the perfect choice for those seeking comfort, convenience, and affordability all in one package.

All facilities in Cleo Hotel Balaikota Surabaya

Bar, Cafe and Lounge

Lobby

Exterior

Bedroom

In-room Bathroom

Public Facilities

Parking
Coffee shop
Elevator
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
Shower
TV

Hotel Services

24-hour security
Laundry service
24-hour Receptionist

Transportation

Car rental
Valet parking

General

AC
Smoking area

Things to Do

TV lounge

Connectivity

LAN Internet

Shuttle Service

Airport transfer

Accommodation Policy & General Information in Cleo Hotel Balaikota Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Cleo Hotel Balaikota Surabaya	112
Number of floors in Cleo Hotel Balaikota Surabaya	6
Another facilities in Cleo Hotel Balaikota Surabaya	Coffee shop, Room service, Safety deposit box, WiFi in public area, Cable TV

Frequently asked questions about Cleo Hotel Balaikota Surabaya

What are available facilities at Cleo Hotel Balaikota Surabaya?

There are top facilites at Cleo Hotel Balaikota Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Cleo Hotel Balaikota Surabaya?

The standard check-in time at Cleo Hotel Balaikota Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Cleo Hotel Balaikota Surabaya?

Cleo Hotel Balaikota Surabaya has a 2.0-star rating.

How many floors does Cleo Hotel Balaikota Surabaya have?

Cleo Hotel Balaikota Surabaya has 6.

How many rooms are available at Cleo Hotel Balaikota Surabaya?

Cleo Hotel Balaikota Surabaya has 112.

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Cleo Hotel Balaikota Surabaya reviews and ratings

Overall Ratings & Reviews Cleo Hotel Balaikota Surabaya

Traveloka (3,610)

8.5

Very Good

From 3,610 reviews

Provided by travellers on

Cleanliness

8.5

Room Comfort

8.4

Meal

8.0

Location

8.7

Service and Facilites

8.5

People often mention about Cleo Hotel Balaikota Surabaya

All

Staff Friendliness (50)

Distance to City Center (47)

Ambiance (46)

Bedroom (44)

Accessibility (41)

Hotel Area (41)

Surroundings (40)

Bathroom (37)

Wifi (33)

Check-in/out Time (33)

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Traveller Reviews Cleo Hotel Balaikota Surabaya

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Customer reviews

taufan a.

Business

9.4

/10

Reviewed 1 week(s) ago

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M***R

Business

9.1

/10

Reviewed 2 week(s) ago

Have stayed here several times, always had a good impression.

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T***k

9.4

/10

Reviewed 6 week(s) ago

all the facilities are fun..

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Accommodation's Reply

07 Nov 2025

Dear Madam, Thank you for choosing Cleo Hotel Balai Kota Surabaya as your accommodation during your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your feedback and comments with the management and other staff. We hope to welcome you back again soon. Best regards, Cleo Hotel Balai Kota Surabaya Management

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J***e

Staycation

9.1

/10

Reviewed 7 week(s) ago

Friendly staff, love the atmosphere, affordable prices

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Accommodation's Reply

07 Nov 2025

Hello, Thank you for choosing to stay at Cleo Hotel Balekota Surabaya. We appreciate your valuable feedback and we will share your suggestions and comments with the management and all staff. We look forward to welcoming you back again soon. All of us at Cleo Hotel Balekota Surabaya look forward to welcoming you back again soon.

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M***a

9.4

/10

Reviewed 8 week(s) ago

Very good. They are friendly staff

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Accommodation's Reply

07 Nov 2025

Dear Madam, Thank you for choosing Cleo Hotel Balai Kota Surabaya as your accommodation during your stay in Surabaya. We are honored that you have written such a wonderful review of our hotel. We will share your suggestions and comments with the management and other staff. We hope to welcome you back again. Best regards, Cleo Hotel Balai Kota Surabaya Management

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E***y

Transit

8.5

/10

Reviewed 9 week(s) ago

Highly recommended to stay

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Accommodation's Reply

07 Nov 2025

Dear Madam, Thank you for choosing Cleo Hotel Balai Kota Surabaya as your accommodation during your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your suggestions and comments with the management and other staff. We hope to welcome you back again soon. Best regards, Cleo Hotel Balai Kota Surabaya Management

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Leyly N. H.

Medical

9.1

/10

Reviewed 11 week(s) ago

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Accommodation's Reply

07 Nov 2025

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S***a

Leisure

8.9

/10

Reviewed 12 week(s) ago

Very good service, early check-in possible, friendly staff, close to souvenir shops and legendary culinary delights in Surabaya (walkable). The problem is the toilet shower is too strong so the bathroom floor is wet all the way to the room, the mat is torn, the mattress is also a bit warped

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2 people find it helpful

Accommodation's Reply

07 Nov 2025

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D***n

10.0

/10

Reviewed 13 week(s) ago

Clean and comfortable, multiple check ins are safe and environmentally friendly.

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Accommodation's Reply

07 Nov 2025

Dear Madam, Thank you for choosing Cleo Hotel Balai Kota Surabaya as your accommodation during your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your suggestions and comments with the management and other staff. We hope to welcome you back again soon. Best regards, Cleo Hotel Balai Kota Surabaya Management

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B***n

9.4

/10

Reviewed 13 week(s) ago

Great for short trips or business trips. Strategically located near government centers and shopping areas.

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Accommodation's Reply

07 Nov 2025

Dear Madam, Thank you for choosing Cleo Hotel Balai Kota Surabaya as your accommodation during your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your suggestions and comments with the management and other staff. We hope to welcome you back again soon. Best regards, Cleo Hotel Balai Kota Surabaya Management

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m***d

8.5

/10

Reviewed 15 week(s) ago

Strategic location, easy access to everywhere.

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Accommodation's Reply

07 Nov 2025

Dear Madam, Thank you for choosing Cleo Hotel Balai Kota Surabaya as your accommodation during your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your suggestions and comments with the management and other staff. We hope to welcome you back again soon. Best regards, Cleo Hotel Balai Kota Surabaya Management

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ARDY Y.

10.0

/10

Reviewed 17 week(s) ago

Clean. Fitting room, clean bathroom.

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Accommodation's Reply

07 Nov 2025

Dear Madam, Thank you for choosing Cleo Hotel Balai Kota Surabaya as your accommodation during your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your suggestions and comments with the management and other staff. We hope to welcome you back again soon. Best regards, Cleo Hotel Balai Kota Surabaya Management

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Arief F.

9.4

/10

Reviewed 22 week(s) ago

Fast and pleasant service. The hotel is strategically located and close to cafes and restaurants.

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Wadli S.

Staycation

10.0

/10

Reviewed 25 week(s) ago

The staff is friendly, and often staycations at the Cleo Hotel, Mayor Mustajab Surabaya.

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Accommodation's Reply

05 Jul 2025

Hello Kak Wadli S. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other fellow staff. We hope to meet you again. Warm greetings from us, Management Cleo Walikota Mustajab

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N***o

10.0

/10

Reviewed 31 week(s) ago

The hotel is close to the city center and clean.

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Accommodation's Reply

05 Jul 2025

Hello Sis. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other staff colleagues. We hope to meet you again. Warm greetings from us, Management Cleo Walikota Mustajab

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E***K

Business

9.7

/10

Reviewed 32 week(s) ago

Hotel staff is friendly and very helpful, facilities are good and quite comfortable...thank you

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1 people find it helpful

Accommodation's Reply

05 Jul 2025

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M***d

Staycation

10.0

/10

Reviewed 33 week(s) ago

near Surabaya culinary places, town square and city hall

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1 people find it helpful

Accommodation's Reply

05 Jul 2025

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C***a

Staycation

9.1

/10

Reviewed 34 week(s) ago

Clean and comfortable rooms, cold AC, hot water is also good, the price is reasonable, let's stay here for a low budget

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Accommodation's Reply

05 Jul 2025

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L***y

9.4

/10

Reviewed 34 week(s) ago

Worth it for the price and recommendation considering the location, the friendliness of the staff. Please try it.

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1 people find it helpful

Accommodation's Reply

05 Jul 2025

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EFRIZAL

Business

9.7

/10

Reviewed 34 week(s) ago

Best View Best Location Best Price One Owner with Cleo Mineral n Aviant Paint

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Accommodation's Reply

05 Jul 2025

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.