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Great Western Hotel & Resort Serpong
Hotels
Preferred Partner Plus
8.0
/10
Very Good
4,224 reviews
What Guests Say About Their Stay
Room Space (34)
Staff Friendliness (33)
Accessibility (31)
Bedroom (28)
Sadiah
8.5
/ 10
This is the first time my family and I have stayed at this Great Western Resort Hotel. Alhamdulillah, the hotel is comfortable, the bedrooms and bathrooms are clean and the location is strategic, my family and I can go around the city of Tangerang for culinary delights. And especially my child he was very happy and at home at the Great Western Resort Hotel until he refused to go home, my child was happy when swimming in the morning with cool and clean air, even now every weekend request to stay at GWR again, and I promise next month I invited to stay there again, because the child's happiness is number 1. Thanks GWR has made my child feel at home and have a happy holiday.
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dina j. n.
9.7
/ 10
The room is big, really good for taking family, the swimming pool is spacious, the kids are really happy, close to the motorway, recommended. 👍
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Imam F.
8.8
/ 10
Clean and friendly service, strategic place.
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SUNANDAR
9.7
/ 10
Overall it's really good, the toilet is clean, the room is clean, the room is spacious, I'm going to stay again here, the receptionist is very friendly, free parking.
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Agus s.
8.5
/ 10
The place is comfortable, spacious, perfect if you bring family.
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In the Area
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Jl. M.H. Thamrin KM. 2,7, Kebon Nanas, Cikokol, Serpong, Tangerang City Center, Tangerang, Banten, Indonesia, 15143
Main Facilities
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24-Hour Front Desk
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Great Western Hotel & Resort Serpong
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What's around Great Western Hotel & Resort Serpong
Jl. M.H. Thamrin KM. 2,7, Kebon Nanas, Cikokol, Serpong, Tangerang City Center, Tangerang, Banten, Indonesia, 15143
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Discover More About Great Western Hotel & Resort Serpong
note: hotel was previously named Great Western Hotel & Resort Serpong - Tangerang
Location
Great Western Hotel & Resort Serpong is a hotel in a good neighborhood, which is located at Tangerang City Center.
About Great Western Hotel & Resort Serpong
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Great Western Hotel & Resort Serpong.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Great Western Hotel & Resort Serpong is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Great Western Hotel & Resort Serpong is the right place to stay.
All facilities in Great Western Hotel & Resort Serpong
Lobby
Accommodation Services
Bedroom
In-room Bathroom
In-room Facilities
- Cable TV
- Desk
- Refrigerator
- Shower
- TV
General
- Family room
- Non-smoking room
- Smoking area
Nearby Facilities
- ATM/Banking
- Grocery
- Laundry
Public Facilities
- Elevator
- WiFi in public area
Connectivity
- Free WiFi
Hotel Services
- 24-hour Receptionist
Accommodation Policy & General Information in Great Western Hotel & Resort Serpong
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
*Reception is available until 9:00 pm. The latest check-in time is 9:00 pm* You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | 24-Hour Front Desk, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at Great Western Hotel & Resort Serpong | 127 |
Number of floors in Great Western Hotel & Resort Serpong | 22 |
Another facilities in Great Western Hotel & Resort Serpong | Cable TV, Desk, Refrigerator, Shower, TV |
Frequently asked questions about Great Western Hotel & Resort Serpong
What are available facilities at Great Western Hotel & Resort Serpong?
There are top facilites at Great Western Hotel & Resort Serpong such as 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Great Western Hotel & Resort Serpong?
The standard check-in time at Great Western Hotel & Resort Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Great Western Hotel & Resort Serpong?
Great Western Hotel & Resort Serpong has a 3.0-star rating.
How many floors does Great Western Hotel & Resort Serpong have?
Great Western Hotel & Resort Serpong has 22.
How many rooms are available at Great Western Hotel & Resort Serpong?
Great Western Hotel & Resort Serpong has 127.
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More Reviews from Other Guests in Great Western Hotel & Resort Serpong
Overall Ratings & Reviews Great Western Hotel & Resort Serpong
Traveloka (4,224)
8.0
Very Good
From 4,224 reviews
Provided by travellers on
Cleanliness
7.8
Room Comfort
7.9
Meal
7.7
Location
8.2
Service and Facilites
7.9
People often mention about Great Western Hotel & Resort Serpong
All
Akses (20)
Keramahan Staff (19)
Ukuran Kamar (19)
Kamar Tidur (18)
Suasana (17)
Kamar Mandi (17)
Jarak ke Pusat Kota (15)
Wifi (15)
Area Hotel (15)
Waktu Check-in/out (12)
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Most Recent
Format
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All Ratings, Current App Language, See all reviews
Traveller Reviews Great Western Hotel & Resort Serpong
Number of reviews per page
20
40
Customer reviews
O***i
5.7
/10
Reviewed 5 day(s) ago
I booked a 1 room with 2 bedrooms. I was initially greeted with a door handle that wouldn't open. I thought it would be serviced, but it turned out they only helped me get into the room, not replacing the unit.
2. The room didn't match the one in the photo. The room was very cramped, dirty, and didn't smell good.
3. There were no tissues available.
Read More
See original
1 people find it helpful
A***i
Leisure
9.7
/10
Reviewed 1 week(s) ago
Friendly
clean
lots of places to eat
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Find this review helpful?
Verified Traveler
Staycation
8.8
/10
Reviewed 2 week(s) ago
A very important experience to do, it was very enjoyable, I wish I lived here
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Find this review helpful?
AW
Adi W.
7.9
/10
Reviewed 4 week(s) ago
Nice city light view.
The room is spacious.
There are no toiletries.
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Find this review helpful?
Accommodation's Reply
17 Oct 2025
Good evening. Thank you for choosing Great Western Resort & Hotel as your vacation destination. We hope your next visit will be even more pleasant.
See original
FG
Fredy G.
10.0
/10
Reviewed 4 week(s) ago
It's really good, highly recommended
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Accommodation's Reply
17 Oct 2025
Good evening. Thank you for choosing Great Western Resort & Hotel as your vacation destination. We hope your next visit will be even more pleasant.
See original
A***l
Business
10.0
/10
Reviewed 5 week(s) ago
Okay, but now there is a fee for parking vehicles 😅
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Accommodation's Reply
17 Oct 2025
Good evening. Thank you for choosing Great Western Resort & Hotel as your vacation destination. We hope your next visit will be even more pleasant.
See original
A***f
8.5
/10
Reviewed 10 week(s) ago
Great, awesome
Awesome, awesome
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Find this review helpful?
Accommodation's Reply
09 Sep 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
S***Y
5.8
/10
Reviewed 10 week(s) ago
The bathroom smell is coming into the bedroom. The air conditioner is too old and noisy, so I can’t sleep with it on.
1 people find it helpful
Accommodation's Reply
09 Sep 2025
Good afternoon, sir. Thank you for choosing Great Western Hotel & Resort as your place to stay. We apologize for any inconvenience. Thank you for your feedback. We will continue to improve our facilities and services.
See original
U***p
9.7
/10
Reviewed 12 week(s) ago
Been here dozens of times but always satisfying
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1 people find it helpful
Accommodation's Reply
14 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
r***a
Business
8.2
/10
Reviewed 12 week(s) ago
The room was clean, towels were changed every day, the gallon was refilled, the room was cleaned every day, the total stay was 14 days, okay for our family, 1 child.
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3 people find it helpful
Accommodation's Reply
19 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
Tajul A.
Business
8.5
/10
Reviewed 12 week(s) ago
A comfortable place to rest at a friendly price
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2 people find it helpful
Accommodation's Reply
14 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
Tajul A.
Business
10.0
/10
Reviewed 12 week(s) ago
I stayed for almost 1 month and was very comfortable.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
r***a
Staycation
8.5
/10
Reviewed 13 week(s) ago
Staff is ok, friendly
Rooms are ok and clean
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3 people find it helpful
Accommodation's Reply
07 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
j***i
Staycation
8.5
/10
Reviewed 14 week(s) ago
The staff is friendly, and the room is decent for a stopover.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
v***a
Leisure
8.2
/10
Reviewed 14 week(s) ago
Quite comfortable and clean, the staff are helpful and friendly.
See original
2 people find it helpful
Accommodation's Reply
07 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
l
lilytan
Transit
8.2
/10
Reviewed 15 week(s) ago
good location. and near to Lawson's or alfamart and indomart.
only have 2 elevator... and verry slowly. must has time to waiting. for room has an old furniture. and for towel its not white anymore. im booking 3 rooms... and 1 room has a water dispenser.. so save money for water😁
1 people find it helpful
Accommodation's Reply
23 Jul 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
i***n
9.4
/10
Reviewed 15 week(s) ago
Friendly staff, comfortable and clean rooms
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Find this review helpful?
Accommodation's Reply
23 Jul 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
A***s
Business
8.2
/10
Reviewed 15 week(s) ago
Affordable prices, close to toll access, comfortable environment.
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Find this review helpful?
Accommodation's Reply
18 Jul 2025
Good morning, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
h***a
Business
8.4
/10
Reviewed 15 week(s) ago
the spray is dirty, there are marks that are still stuck/dry
See original
1 people find it helpful
Accommodation's Reply
17 Jul 2025
Good afternoon, sir. Thank you for choosing Great Western Hotel & Resort as your place to stay. We apologize for any inconvenience. Thank you for your feedback. We will continue to improve our facilities and services.
See original
S***n
9.7
/10
Reviewed 15 week(s) ago
ookkkeeee really good.....basically okay, no regrets here
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Great Western Hotel & Resort Serpong
Traveloka (4,224)
8.0
Very Good
From 4,224 reviews
Provided by travellers on
Cleanliness
7.8
Room Comfort
7.9
Meal
7.7
Location
8.2
Service and Facilites
7.9
People often mention about Great Western Hotel & Resort Serpong
All
Akses (20)
Keramahan Staff (19)
Ukuran Kamar (19)
Kamar Tidur (18)
Suasana (17)
Kamar Mandi (17)
Jarak ke Pusat Kota (15)
Wifi (15)
Area Hotel (15)
Waktu Check-in/out (12)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Great Western Hotel & Resort Serpong
Number of reviews per page
20
40
Customer reviews
O***i
5.7
/10
Reviewed 5 day(s) ago
I booked a 1 room with 2 bedrooms. I was initially greeted with a door handle that wouldn't open. I thought it would be serviced, but it turned out they only helped me get into the room, not replacing the unit.
2. The room didn't match the one in the photo. The room was very cramped, dirty, and didn't smell good.
3. There were no tissues available.
Read More
See original
1 people find it helpful
A***i
Leisure
9.7
/10
Reviewed 1 week(s) ago
Friendly
clean
lots of places to eat
See original
Find this review helpful?
Verified Traveler
Staycation
8.8
/10
Reviewed 2 week(s) ago
A very important experience to do, it was very enjoyable, I wish I lived here
See original
Find this review helpful?
AW
Adi W.
7.9
/10
Reviewed 4 week(s) ago
Nice city light view.
The room is spacious.
There are no toiletries.
See original
Find this review helpful?
Accommodation's Reply
17 Oct 2025
Good evening. Thank you for choosing Great Western Resort & Hotel as your vacation destination. We hope your next visit will be even more pleasant.
See original
FG
Fredy G.
10.0
/10
Reviewed 4 week(s) ago
It's really good, highly recommended
See original
Find this review helpful?
Accommodation's Reply
17 Oct 2025
Good evening. Thank you for choosing Great Western Resort & Hotel as your vacation destination. We hope your next visit will be even more pleasant.
See original
A***l
Business
10.0
/10
Reviewed 5 week(s) ago
Okay, but now there is a fee for parking vehicles 😅
See original
Find this review helpful?
Accommodation's Reply
17 Oct 2025
Good evening. Thank you for choosing Great Western Resort & Hotel as your vacation destination. We hope your next visit will be even more pleasant.
See original
A***f
8.5
/10
Reviewed 10 week(s) ago
Great, awesome
Awesome, awesome
See original
Find this review helpful?
Accommodation's Reply
09 Sep 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
S***Y
5.8
/10
Reviewed 10 week(s) ago
The bathroom smell is coming into the bedroom. The air conditioner is too old and noisy, so I can’t sleep with it on.
1 people find it helpful
Accommodation's Reply
09 Sep 2025
Good afternoon, sir. Thank you for choosing Great Western Hotel & Resort as your place to stay. We apologize for any inconvenience. Thank you for your feedback. We will continue to improve our facilities and services.
See original
U***p
9.7
/10
Reviewed 12 week(s) ago
Been here dozens of times but always satisfying
See original
1 people find it helpful
Accommodation's Reply
14 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
r***a
Business
8.2
/10
Reviewed 12 week(s) ago
The room was clean, towels were changed every day, the gallon was refilled, the room was cleaned every day, the total stay was 14 days, okay for our family, 1 child.
See original
3 people find it helpful
Accommodation's Reply
19 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
Tajul A.
Business
8.5
/10
Reviewed 12 week(s) ago
A comfortable place to rest at a friendly price
See original
2 people find it helpful
Accommodation's Reply
14 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
Tajul A.
Business
10.0
/10
Reviewed 12 week(s) ago
I stayed for almost 1 month and was very comfortable.
See original
1 people find it helpful
Accommodation's Reply
07 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
r***a
Staycation
8.5
/10
Reviewed 13 week(s) ago
Staff is ok, friendly
Rooms are ok and clean
See original
3 people find it helpful
Accommodation's Reply
07 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
j***i
Staycation
8.5
/10
Reviewed 14 week(s) ago
The staff is friendly, and the room is decent for a stopover.
See original
1 people find it helpful
Accommodation's Reply
07 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
v***a
Leisure
8.2
/10
Reviewed 14 week(s) ago
Quite comfortable and clean, the staff are helpful and friendly.
See original
2 people find it helpful
Accommodation's Reply
07 Aug 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
l
lilytan
Transit
8.2
/10
Reviewed 15 week(s) ago
good location. and near to Lawson's or alfamart and indomart.
only have 2 elevator... and verry slowly. must has time to waiting. for room has an old furniture. and for towel its not white anymore. im booking 3 rooms... and 1 room has a water dispenser.. so save money for water😁
1 people find it helpful
Accommodation's Reply
23 Jul 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
i***n
9.4
/10
Reviewed 15 week(s) ago
Friendly staff, comfortable and clean rooms
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
A***s
Business
8.2
/10
Reviewed 15 week(s) ago
Affordable prices, close to toll access, comfortable environment.
See original
Find this review helpful?
Accommodation's Reply
18 Jul 2025
Good morning, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
h***a
Business
8.4
/10
Reviewed 15 week(s) ago
the spray is dirty, there are marks that are still stuck/dry
See original
1 people find it helpful
Accommodation's Reply
17 Jul 2025
Good afternoon, sir. Thank you for choosing Great Western Hotel & Resort as your place to stay. We apologize for any inconvenience. Thank you for your feedback. We will continue to improve our facilities and services.
See original
S***n
9.7
/10
Reviewed 15 week(s) ago
ookkkeeee really good.....basically okay, no regrets here
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2025
Good afternoon, sir. Thank you for choosing Great Western Resort & Hotel as your place to stay. We hope your next visit will be even more satisfying.
See original
Number of reviews per page
20
40