Harper MT Haryono, Cawang by ASTON

Dear Valued Guest, Warm greetings from Harper mt haryono Jakarta! Thank you for choosing our hotel as your place to stay while attending an event in Senayan. We are pleased to know that our facilities meet your needs and that our location is quite strategic, especially since it is close to your relative's house. We also greatly appreciate your appreciation for our friendly service. Reviews like this are a motivation for the entire team to continue providing the best service. We look forward to your next visit and may you always be given convenience in every trip. Warm regards, Management. Harper mt haryono – by ASTON

Dear Valued Guest, Warm greetings from Harper mt haryono Jakarta! Thank you for taking the time to share your positive review. We are glad to know that you enjoyed our meal and were helped by the flexible check-in time that we have tried to provide. Regarding the feedback regarding the availability of pre-filled drinking water, we apologize for the inconvenience. Currently, we are following a go green policy by not providing mineral water in plastic bottles in the rooms, as part of our commitment to the environment. Instead, we provide free refillable water that can be accessed on each floor through a gallon dispenser. However, your feedback is highly appreciated and we will forward it to the relevant team to evaluate the room preparation procedure so that the dispenser can be filled immediately or more clearly informed upon check-in. We look forward to welcoming you back with better service in the future. Warm regards, Management. Harper mt haryono – by ASTON

Dear Valued Guest, Warm greetings from Harper mt haryono Jakarta! Thank you for taking the time to share your experience. We greatly appreciate any feedback given, as it is the basis for us to continue evaluating and improving our services. We are pleased to hear that you were satisfied with the friendly service, the cleanliness of the outdoor area, the swimming pool, and the bathroom. We will forward this positive feedback to the relevant team as a form of appreciation for their performance. However, we are also very sorry for the inconvenience you experienced during your stay, especially regarding: Moldy pillows - We have immediately conducted a thorough check on all linens and replaced any unsuitable units. The housekeeping team was also reaffirmed regarding quality standards and inspections before guests check in. Leaking and seeping AC - We have directed the engineering team to inspect the AC unit in the room and make repairs or replacements if necessary. We have also expanded the inspection to other rooms to prevent similar incidents. The room is not soundproof and noise from the next room - We apologize for the disturbance. In the future, we will be more active in monitoring the quietness in the room area at night and remind other guests if there is any activity that disturbs their comfort. We are also evaluating the option of adding soundproofing to certain rooms. Less convenient access to the surrounding area – Although it is outside our property boundaries, we have shared this feedback with the area management and are working closely with the security team to create a more convenient and safe access route for our guests. Once again, we apologize for any inconvenience caused. We hope you will give us the opportunity to welcome you back for a better stay. Best regards, Management. Harper mt haryono – by ASTON

Dear Mr. Naufal, Warmest greetings from Harper mt haryono Jakarta! Thank you for your positive review. We are very happy that you enjoyed your stay at our hotel. In response to your request for a discount, we greatly appreciate your interest in staying with us again. Currently, we are offering various attractive promotions through official booking channels and partner platforms. In addition, we also have the Archipelago Membership program, where members can enjoy a 10–15% discount on room rates, as well as a 20% discount on food orders at the hotel restaurant. If you are interested, please download the “Archipelago Membership” application via the App Store or Play Store, then fill in your biodata details to register. Once registered, you can immediately make hotel reservations through the application and enjoy various attractive offers as a member. We look forward to welcoming you back to Harper mt haryono soon and providing an even more enjoyable and economical stay experience. Warm regards, Management. Harper mt haryono – by ASTON

Dear Valued Guest, Warm greetings from Harper mt haryono Jakarta! Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at our hotel, from the comfort of your room, the variety of breakfast menus, to the friendliness of our staff. We are also happy to assist you in moving to a non-smoking room and provide an upgrade at no additional cost as a form of our appreciation for our guests. We hope to welcome you back to Harper mt haryono in the future. May fortune bring you back here to experience our comfort again. Once again, thank you for your review, and we will continue to strive to provide a pleasant stay experience for all our guests. Warm regards, Management. Harper mt haryono – by ASTON

Dear Valued Guest, Warm greetings from Harper mt haryono Jakarta! Thank you very much for your review. We greatly appreciate your feedback regarding the issues you experienced with the electronic equipment in the room. We apologize for the inconvenience caused, especially related to the hairdryer, refrigerator, kettle, and iron. As a follow-up, we will immediately conduct checks and repairs to ensure that all electronic equipment is functioning properly and in accordance with our quality standards. The steps we have taken are: Checking and replacing electronic equipment units that are no longer optimal, including hairdryers, refrigerators, kettles, and irons, to ensure that their quality meets guest comfort standards. Retraining housekeeping staff to routinely check the facilities in the room, so that all electronic equipment is functioning properly before guests stay. Periodic evaluation of electronic equipment in all rooms to ensure that all equipment is functioning properly and does not cause problems for guests. We also greatly appreciate that our staff can immediately provide necessary equipment replacements, and we will continue to strive to improve the quality of our services and facilities to make your experience more enjoyable in the future. Once again, thank you for your attention and feedback. We look forward to welcoming you back to Harper mt haryono with better services and facilities. Warm regards, Management. Harper mt haryono – by ASTON

Dear Valued Guest, Warmest greetings from Harper mt haryono Jakarta! Thank you very much for your positive review. We are very happy to hear that you are satisfied with the friendliness and smiles of all our staff. Friendly and attentive service is our top priority, and we are glad that it can provide comfort for you during your stay. We look forward to welcoming you back to Harper mt haryono for more enjoyable stays. Warm regards, Management. Harper mt haryono – by ASTON

Dear Valued Guest, Warm greetings from Harper mt haryono Jakarta! Thank you for your review and feedback. We greatly appreciate that you have chosen us as your frequent stay. We are also glad that you enjoyed the welcome drink that we provide. Regarding the use of gallons for drinking water, we would like to inform you that we are running a go green program to support environmental conservation efforts. Therefore, we do not provide plastic bottles or mineral water in the room. We hope that this policy can help reduce the impact of plastic waste, while still ensuring the comfort and drinking water needs of our guests are met. We appreciate your understanding of this initiative and hope that you can continue to enjoy a satisfying stay at Harper mt haryono. We look forward to continuing to welcome you back for a better experience on every visit. Warm regards, Management. Harper mt haryono – by ASTON

Dear Valued Guest, Warmest greetings from Harper mt haryono Jakarta! Thank you very much for your positive review. We are very happy to hear that you are satisfied with the friendliness of our staff and felt comfortable during your stay here. We are committed to always providing the best service so that every guest feels warmly and pleasantly welcomed. We are also glad that you enjoyed the free water refill facility that we provide. We will continue to maintain the quality of our services so that you will feel more at home staying at Harper mt haryono. We look forward to welcoming you back again in the future! Warm regards, Management. Harper mt haryono – by ASTON

Dear Mrs. Malinda, Warmest greetings from Harper mt haryono Jakarta! Thank you very much for your positive review! We are very happy to hear that you are satisfied with your stay here. We are also glad that our location close to LRT made your trip more convenient. We will be happy to welcome you back again in the future and provide you with an equally pleasant stay experience. See you again! Warmest regards, Management. Harper mt haryono – by ASTON.

Dear Mrs. Pradita, Warmest greetings from Harper mt haryono Jakarta! Thank you very much for your compliments! We are very happy to hear that you are satisfied with our services. Positive comments like this mean a lot to us and are a motivation to continue providing the best service. We look forward to welcoming you back to Harper mt haryono soon for a more enjoyable stay. Warm regards, Management. Harper mt haryono – by ASTON

Dear Valued Guest, Thank you for your positive review. We are glad to hear that you felt comfortable during your stay and were well served by our staff. However, we also apologize for the inconvenience that occurred during breakfast, where your plate was taken without prior confirmation. This feedback is very valuable to us, and we will immediately convey it to the restaurant team for attention and evaluation so that similar incidents do not happen again in the future. We look forward to welcoming you back to Harper mt haryono Jakarta with an even better experience. Warm regards, Ahmad Roviq. Duty Manager.

Dear Mrs. Wiyani, Thank you very much for your kind words! We’re truly honored to be your second home and glad to hear that you feel at home with us. Your appreciation means a lot to the entire Harper MT Haryono Jakarta team. At Aston Group, we always strive to deliver consistent quality and comfort, and it's a pleasure to know that our efforts are felt by our loyal guests like you. We look forward to welcoming you back home again soon! Warm regards, Ahmad Roviq Duty Manager