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HARRIS Suites Puri Mansion
8.6
/10
Very Good
2,642 reviews
What Guests Say About Their Stay
Bedroom (148)
Staff Friendliness (146)
Ambiance (144)
Room Space (143)
A***y
9.7
/ 10
The room is good, especially that we got a free upgrade to a family room. The staff are also friendly and helpful. The facilities are great.
F***a
9.4
/ 10
I just wanted to say I enjoyed my stay at this hotel so much that I am returning again with my family. Thank you.
linda w.
10.0
/ 10
The location is really nice, strategically located, close to malls, toll roads, and the airport. The environment is comfortable, and the staff is friendly too.
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arif s.
10.0
/ 10
I stay here very often because it's the best hotel in my opinion. In terms of service, friendly staff, easy check-in, clean rooms with views of Jakarta, delicious food, and excellent facilities, it's top-notch. I highly recommend staying here.
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Miang N. Y.
9.7
/ 10
It was a really nice stay here, plus the convenience of the Traveloka app. I even extended my stay for 2 nights because it was so comfortable staying with my family.
I checked in late at around 8 pm, but the receptionist was still very friendly and fulfilled all my requests. Thank you. It will be my favorite hotel if I go to Jakarta again, especially since it's close to the airport. Thank you Harris Puri Mansion and thank you also to Traveloka.
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In the Area
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Jl. Lingkar Luar Puri Mansion Estate Kembangan, Cengkareng, Duri Kosambi, Jakarta, Indonesia, 11610
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in HARRIS Suites Puri Mansion
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Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around HARRIS Suites Puri Mansion
Jl. Lingkar Luar Puri Mansion Estate Kembangan, Cengkareng, Duri Kosambi, Jakarta, Indonesia, 11610
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Discover More About HARRIS Suites Puri Mansion
HARRIS Suites Puri Mansion offers a vibrant and comfortable stay in Jakarta, perfect for both business and leisure travellers. With its strategic location, guests can enjoy easy access to the city's must-see destinations.
Room types available at HARRIS Suites Puri Mansion
Guests can choose from a variety of room types designed to cater to different needs. The hotel offers spacious and modern rooms, including the HARRIS Room, which is perfect for solo travellers or couples. For those seeking more space, the HARRIS Suite provides a separate living area, ideal for families or business travellers needing extra room. Each room is equipped with contemporary amenities such as free Wi-Fi, a flat-screen TV, and a minibar, ensuring a comfortable and convenient stay. The stylish decor and thoughtful touches make each room a welcoming retreat after a busy day in the city.How to get to HARRIS Suites Puri Mansion
Located in West Jakarta, HARRIS Suites Puri Mansion is easily accessible from Soekarno-Hatta International Airport, which is about a 30-minute drive away. Guests can opt for a taxi or use ride-sharing apps for a hassle-free journey. The hotel is also well-connected by public transport, with nearby bus stops and train stations providing easy access to the rest of the city.Facilities and services at HARRIS Suites Puri Mansion
The hotel boasts a range of facilities to enhance your stay, including a refreshing outdoor swimming pool, a well-equipped fitness centre, and a relaxing spa. Business travellers can take advantage of the meeting rooms and business centre, while families will appreciate the kids' club and playground. The friendly staff are always on hand to assist with any requests, ensuring a pleasant and memorable experience.Food and drink available at HARRIS Suites Puri Mansion
While the hotel does not have an on-site restaurant, guests can explore a variety of dining options nearby. The surrounding area offers a diverse selection of cafes, restaurants, and street food stalls, serving both local and international cuisine. Whether you're in the mood for Indonesian delicacies or Western favourites, you'll find plenty of choices just a short walk or drive away.Accessibility features at HARRIS Suites Puri Mansion
HARRIS Suites Puri Mansion is committed to providing a comfortable stay for all guests, including those with accessibility needs. The hotel features accessible rooms equipped with necessary amenities, as well as ramps and elevators for easy navigation throughout the property. The attentive staff are trained to assist guests with special requirements, ensuring a seamless and enjoyable experience.Pet and service animal policy at HARRIS Suites Puri Mansion
The hotel welcomes service animals, ensuring that guests with disabilities can enjoy their stay without any inconvenience. However, pets are not allowed on the premises, so guests are advised to make alternative arrangements for their furry friends. Experience the vibrant city of Jakarta with a stay at HARRIS Suites Puri Mansion. Book your stay through Traveloka for the best rates and a seamless booking experience. Explore more hotel options in Bali by visiting this link or book your flights using this link.All facilities in HARRIS Suites Puri Mansion
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Lobby
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Family room
- Non-smoking room
- Smoking area
Things to Do
- Fitness center
- Garden
- Massage
- Outdoor pool
- Spa
Hotel Services
- Concierge
- 24-hour Receptionist
- Laundry service
- Luggage storage
Food and Drinks
- Restaurant with AC
- Buffet breakfast
- Dining area
Family-friendly Facilities
- Kids club
- Children pool
Business Facilities
- Computer station
- Meeting facilities
Transportation
- Airport transfer
Accessibilty
- Wheelchair accessible
Nearby Facilities
- Supermarket
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in HARRIS Suites Puri Mansion
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Extra Breakfast
Accommodation charges IDR 200,000/guest for extra breakfast.
Breakfast
Breakfast at the accommodation will be provided from 06:00 - 10:00.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at HARRIS Suites Puri Mansion | 192 |
Number of floors in HARRIS Suites Puri Mansion | 39 |
Another facilities in HARRIS Suites Puri Mansion | Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area |
Frequently asked questions about HARRIS Suites Puri Mansion
What are available facilities at HARRIS Suites Puri Mansion?
There are top facilites at HARRIS Suites Puri Mansion such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HARRIS Suites Puri Mansion?
The standard check-in time at HARRIS Suites Puri Mansion is starting from From 14:00 while the latest check-out time is at Before 12:00
Does HARRIS Suites Puri Mansion provide breakfast?
Yes, HARRIS Suites Puri Mansion provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HARRIS Suites Puri Mansion?
HARRIS Suites Puri Mansion has a 4.0-star rating.
How many floors does HARRIS Suites Puri Mansion have?
HARRIS Suites Puri Mansion has 39.
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More Reviews from Other Guests in HARRIS Suites Puri Mansion
Overall Ratings & Reviews HARRIS Suites Puri Mansion
Traveloka (2,607)
Other sources (35)
8.6
Very Good
From 2,607 reviews
Provided by travellers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.6
Location
8.6
Service and Facilites
8.6
People often mention about HARRIS Suites Puri Mansion
All
Bedroom (114)
Staff Friendliness (111)
Ambiance (105)
Bathroom (104)
Room Space (103)
Hotel Area (97)
Accessibility (86)
Taste (86)
Check-in/out Time (77)
Wifi (75)
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Traveller Reviews HARRIS Suites Puri Mansion
Number of reviews per page
20
40
Customer reviews
M***a
Staycation
8.4
/10
Reviewed 4 day(s) ago
As for the rooms, there are many issues, such as the air conditioning not cooling enough, the in-room telephone not working, and the chairs about to break. The deluxe room is expensive, but the amenities are not commensurate. The food is not very tasty, except for the desserts, which are quite varied.
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Accommodation's Reply
13 Nov 2025
Dear Valued Guest, Thank you very much for sharing your feedback regarding your stay. We apologize for the inconvenience you experienced regarding the room facilities such as broken air conditioner, broken telephone, broken chair and poor food quality. We will forward your valuable feedback to the relevant department and try our best to prevent such incidents from happening again. We also sincerely thank you for your patronage of our desserts. Your valuable feedback will help us to improve the quality of our other dishes. We sincerely hope to welcome you back again and all our staff will do their best to provide you with an even more comfortable and satisfying stay experience. Feby Firdaus, Front Office Manager
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M***a
Staycation
8.8
/10
Reviewed 5 day(s) ago
Very close to malls and toll roads
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for the positive review and we are very glad that you had a wonderful experience staying at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for another wonderful stay. Best regards, Febi Firdaus Front Office Manager
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Verified Traveler
Staycation
10.0
/10
Reviewed 5 day(s) ago
Good experience, good hospitality, good food. Thumbs up to Harris Hotel Puri Mansion
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest,
Thank you for choosing HARRIS Suite Puri Mansion as your accommodation.
Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion.
Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay.
Warm regards,
Febi Firdaus
Front Office Manager
Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
Nice hotel, strategic location.
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Accommodation's Reply
02 Nov 2025
Dear Valued Guest, Thank you for choosing to stay at Harrishuly Estate Suites. Thank you for your great review and thank you again for choosing Harrishuly Estate Suites. We look forward to welcoming you back and providing you with another wonderful stay. Regards, Pebby Pardaus, Front Office Manager
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m***a
10.0
/10
Reviewed 2 week(s) ago
The hotel was clean, with a varied breakfast. The staff was helpful. For some reason, I requested a one-hour late checkout, and they promptly helped me without any problems.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for the positive review and we are very glad that you had a wonderful experience staying at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for another wonderful stay. Best regards, Febi Firdaus Front Office Manager
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O
Olivee
7.6
/10
Reviewed 2 week(s) ago
semalam saya nginap di hotel ini, milih hotel ini karena tempat strategis dan kamar nyaman. saya check in jam 9 malam bersama bayi saya 4 bulan dan suami.
kami dapat kamar nomor 373 di lantai 37. req high floor dan 1 bed juga di penuhi. senang rasanya. ketika kami tidur semua aman, tiba2 saya kebangun jam 8 pagi karena bayi saya merengek dan saya berasa kamar kami panas, saya gendong bayi saya dan keringatan.
saya cek ac remote ac, ternyata ac menunjuk suhu 24 derajat dan saya coba pencet2 itu remote ac untuk turunin suhu ke 16 ga bisa. saya telp resepsionis komplain dan teknisi cek ac kamar, ternyata rusak dan di info sama teknisi bahwa ini akan nyala 30 menit aja lalu akan mati dan kami di tawarkan pindah kamar.
akhirnya jam 9.30 saya telp resepsionis bilang ac nya rusak dan mau pindah kamar, di cek sama mereka lalu ga sebentar di telp dan di angkat suami saya, resepsionis tanya apa kami ada mau perpanjang kamar atau tidak, jawab suami saya tidak dan akan co, lalu di info resepsionis kamar sedang fully book dan terisi semua, jawab suami saya tidak apa, karena posisi saya lagi mandiin bayi saya.
setelah saya selesai dan suami info bahwa tidak ada kamar ready untuk pindah dan saya marah karena kami harus nunggu sampai jam 12 siang co dengan kondisi ac kamar mati??
saya telp resepsionis dan saya komplain dan marah, di jawab resepsionis, tadi sudah telp dan bapak sudah bilang gapapa. seketika saya murka dan saya jawab “suami saya bilang gapapa karena kamu sudah bilang tidak ada kamar pengganti, lantas kalau saya bilang kami tetap mau pindah, apa ada kamar ?? tidak ada kan ???” resepsionis diam.
tidak 15 menit di telp bilang bahwa kamar ready dan siap pindah, juga di kasih kompensasi late check out jam 2 siang. tapi saya tolak karena sudah ilfeel!!
akhirnya jam 11 kami sudah co dari hotel itu. dengan kondisi kamar PANAS!!!
SAYA BAYAR HOTEL INI BUKAN DENGAN HARGA 150-200RB YA. SAYA PILIH HOTEL INI UNTUK BISA TIDUR NYAMAN DAN ENAK KARENA INI ADALAH HOTEL BINTANG 4.
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Accommodation's Reply
06 Nov 2025
Dear Olive, Thank you for taking the time to share your experience with your family. We sincerely apologize for the inconvenience you experienced, particularly regarding the air conditioning in your room and the miscommunication that occurred during the management process. We apologize for this inconvenience. In fact, on that day, all of our rooms were fully booked. Therefore, at the time of initial report, we were unable to immediately provide a replacement room. However, as soon as one of the guests checked out early, our team immediately coordinated with the housekeeping team to immediately prepare the room, and you were able to be moved to a room with working air conditioning. We understand your plight as you are bringing a young child, and wish you the best of luck during your stay. We apologize again for the inconvenience and miscommunication that occurred, and we appreciate your feedback, which is invaluable in improving our services in the future. We hope this incident will not cause you to lose your trust in Harris Suites Puri Mansion, and we sincerely hope that we will have the opportunity to welcome you and your family back again with an even better experience. Sincerely, Febi Ferdaus, Front Office Manager
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Verified Traveler
Business
10.0
/10
Reviewed 2 week(s) ago
It was a great stay here. The staff were friendly.
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Accommodation's Reply
01 Nov 2025
Dear Valued Guest, Thank you for choosing to stay at Harrishuly Estate Suites. Thank you for your great review and thank you again for choosing Harrishuly Estate Suites. We look forward to welcoming you back and providing you with another wonderful stay. Regards, Pebby Pardaus, Front Office Manager
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M***M
Business
10.0
/10
Reviewed 3 week(s) ago
Yes, that's right, the receptionist was nice and helped with the cancellation due to the wrong month.
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Accommodation's Reply
26 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our Front Desk team was able to assist you with the cancellation process so well. We are committed to providing prompt, friendly, and problem-solving-oriented service so that all guests feel assisted and comfortable when dealing with us. We look forward to welcoming you back to Harris Suites Puri Mansion for an even more pleasant stay in the future. Best regards, Febi Ferdaus, Front Desk Manager
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J***a
Staycation
8.5
/10
Reviewed 4 week(s) ago
I personally found the front office or receptionist a bit unprofessional, often joking or chatting with other people while serving clients. However, the restaurant staff provided excellent service.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced while interacting with our Front Desk team. Your comments are highly appreciated and we regret that our service did not reflect the professionalism we always maintain. We would like to assure you that your comments have been passed on to the relevant team, as a reminder of the importance of maintaining a positive attitude and total commitment to serving all our valued guests. We are also pleased to hear that you were satisfied with the service provided by our restaurant team. Your comments will serve as encouragement and support for them to continue to provide the best service. We thank you once again for your valuable feedback and look forward to welcoming you back with even better service on your next visit. Sincerely, Phoebe Ferdous Front Desk Manager
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A***i
Business
9.4
/10
Reviewed 4 week(s) ago
The bath towel looks a bit run down, like an old towel that needs replacing.
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest,
Thank you very much for taking the time to share your feedback and for giving us such a wonderful 9.4 rating — we truly appreciate it.
We’re sincerely sorry to hear that the bath towel did not meet your expectations. Please rest assured that your comment has been shared with our Housekeeping team for immediate follow-up. We continuously refresh and maintain our linen quality to ensure our guests always feel comfortable and well taken care of.
We truly value your constructive feedback, as it helps us to improve further. We hope to have the pleasure of welcoming you back again soon for an even better experience at HARRIS Suites Puri Mansion.
Warm regards,
Febi Firdaus
Front Office Manager
C***s
6.6
/10
Reviewed 4 week(s) ago
overal the hotel is ok. but need impolrove in service. thanks................
cd
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Accommodation's Reply
19 Oct 2025
Dear Valued Guest,
Thank you for sharing your feedback with us. We truly appreciate your comments about your overall stay and have taken note of your suggestion regarding our service improvement.
We would love to understand more about your experience so we can address it better. Please don’t hesitate to contact us directly at HARRIS Suites Puri Mansion through the phone number listed on our official Google page — our team would be happy to assist you personally.
We hope to have the opportunity to welcome you back and provide an even better experience next time.
Warm regards,
Febi Firdaus
Front Office Manager
L***a
Staycation
8.5
/10
Reviewed 5 week(s) ago
Everything is ok, only the floor of the room is dusty even though I took a suite.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for choosing Harris Suites Puri Mansion and for taking the time to share your experience. We apologize for the inconvenience regarding the cleanliness of your room floor. This is not the standard of service we aim to provide to our guests. We have forwarded your comments to our housekeeping team for their attention and assessment to prevent this from happening again. We are very pleased to know that everything met your expectations. We look forward to welcoming you back again for an even better stay experience. Best regards, Feby Ferdaus, Front Office Manager
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lw
linda w.
Staycation
10.0
/10
Reviewed 5 week(s) ago
The location is really nice, strategically located, close to malls, toll roads, and the airport. The environment is comfortable, and the staff is friendly too.
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Accommodation's Reply
14 Oct 2025
Dear Linda W., Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are glad to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for a wonderful stay. Best regards, Febi Ferdaus, Front Office Manager
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a
agustina
10.0
/10
Reviewed 5 week(s) ago
The atmosphere is calm, clean, and fresh, and you'll sleep soundly here.
Always a great choice.
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Accommodation's Reply
14 Oct 2025
Dear Agustina, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are glad to know that you enjoyed your stay at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for a wonderful stay. Best regards, Febi Firdaus, Front Office Manager
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LH
Lily H.
Leisure
9.4
/10
Reviewed 6 week(s) ago
Clean rooms and friendly hotel staff
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Lily H, Thank you very much for your time and positive review. We are delighted to hear that you enjoyed the comfort of our room and the hospitality of the entire Harris Suites Puri Mansion team. This kind of feedback truly encourages us to maintain and improve the quality of service with every guest visit. Cleanliness and friendliness are our top priorities, as we want every guest to feel at home from the moment they arrive until the moment they leave. We will also continue to strive to create a pleasant and warm atmosphere in every area of our hotel. Please feel free to contact us if you have any special needs before your next visit—we will be happy to assist you in making your next experience even more special. Best regards, Febi Firdaus, Front Office Manager
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Oon S.
Staycation
9.7
/10
Reviewed 7 week(s) ago
We've stayed at this hotel dozens of times. We especially love the swimming pool; it's spacious and clean. God willing, we'll be back again. Hopefully, our next stay will bring a special souvenir as a loyal customer.
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Accommodation's Reply
29 Sep 2025
Dear Oon S, Thank you very much for your incredible loyalty in choosing Harris Suites Puri Mansion as your place to stay dozens of times! We are very happy to know that you and your family always enjoy our spacious and clean swimming pool facilities. Positive comments like this really motivate our entire team to continue providing the best service. Regarding your wish to receive a special souvenir, we are pleased to inform you that you can join as an Ascott Star Rewards (ASR) member. By becoming a member and making a reservation directly through the Discover ASR mobile app or our official website, you are entitled to a complimentary in-room set-up as a token of appreciation for your loyalty. We are very much looking forward to your next visit. May your next visit be even more special with your beloved family! Warm regards, Febi Firdaus. Front Office Manager
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Verified Traveler
Leisure
6.1
/10
Reviewed 7 week(s) ago
This was my first time staying at Harris Suite Puri Mansion with my family. We stayed in a 2-bedroom suite.
Overall, the hotel's building quality was good upon first impression.
However, that good impression was dashed when we entered the room, which was in the following condition:
1. The floor was dusty and had food residue.
2. All the furniture (table, cupboard, bed frame, etc.) was dusty.
3. There was hair on the bathroom floor.
4. The remote control battery in the room needed to be replaced.
After we complained, we were given a room change, but the room was still very dusty all over the furniture.
The other bathroom lacked a bath mat and hand towels.
One odd thing about the 2-bedroom suite was that there was only one shower in each of the two bathrooms, which was inconvenient for four guests in one room.
Overall, the hotel's building quality was good, but the housekeeping, housekeeping supervisor, and housekeeping manager need retraining.
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Accommodation's Reply
29 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience staying at Harris Suites Puri Mansion with your family. We greatly appreciate your first visit and sincerely apologize for any inconvenience you experienced, particularly regarding the room cleanliness and amenities that did not meet our standards. Your feedback is very important, and we deeply regret that your experience did not reflect the quality of service we strive to provide to every guest. We have forwarded your complaints regarding the condition of the room cleanliness, the lack of toiletries, and the bathroom design issues in the 2 Bedroom Suite unit directly to the Housekeeping team, including the relevant Supervisor and Manager, for serious follow-up. We fully agree that these areas need improvement, and we have scheduled additional training for the team as a concrete step towards improvement. We greatly appreciate your willingness to provide us with detailed information. Feedback like this serves as a reminder for us to continue to maintain the quality and standards of service. We hope to have the opportunity to welcome you and your family back in the future, so that we can provide an even better and more memorable stay. Best regards, Febi Firdaus, Front Office Manager
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U***a
Staycation
8.4
/10
Reviewed 8 week(s) ago
I requested a "happy staycation" sign with the children's names, but it wasn't available. The receptionist wasn't informative about additional breakfast. I asked if I could pay at the restaurant or at the receptionist, but they told me to go back and buy the coupon. It took a long time because of the long weekend waiting for the elevator to get to the receptionist. The hospitality was very disappointing. At the restaurant, during breakfast, the staff found the instant noodles undercooked, even though I had waited 30 minutes.
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1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you and your family experienced during your stay, including the unfulfilled request for a Happy Staycation, unclear information about additional breakfast, and a less-than-expected restaurant experience. We understand your disappointment, especially during a busy hotel during the long holiday period. Your feedback is very valuable to us. We will immediately follow up with the relevant team to prevent a recurrence. We are committed to improving our service quality, both in terms of communication and speed of service in the restaurant. We hope you will give us the opportunity to welcome you back and provide an even better stay experience that meets the hospitality standards of Harris Suites Puri Mansion. Warm regards, Febi Firdaus, Front Office Manager
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S***i
Staycation
10.0
/10
Reviewed 8 week(s) ago
The staff is very friendly, food is delicious, place very comfortable.
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Accommodation's Reply
19 Sep 2025
Dear Valued Guest,
Thank you for the positive review and rating you have given. We are very happy to know that you felt comfortable during your stay with us. Feedback like this really means a lot to our team, because it is motivation to continue providing the best service to every guest.
We hope that your next visit will be even more enjoyable, both in terms of service, room comfort and the facilities available at the Harris Suites Puri Mansion. Don't hesitate to contact us if you have any special needs or preferences on your next visit. Until next time, we look forward to welcoming you next time.
Warm greetings,
Febi Firdaus
Front Office Manager
SP
Sri P.
Business
6.8
/10
Reviewed 8 week(s) ago
Feeling uncomfortable, being asked for the room number twice...wasn't it checked beforehand?
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2 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Sri P, Thank you for sharing your experience with us. We apologize if you felt uncomfortable when asked for your room number more than once. We would like to clarify that in accordance with our SOP, this is done solely to ensure the safety and comfort of all guests during their stay at Harris Suites Puri Mansion. However, we will continue to evaluate the verification process to ensure it is carried out better and does not cause any inconvenience to guests. We greatly appreciate your feedback and look forward to welcoming you back for a more pleasant experience. Warm regards, Febi Firdaus, Front Office Manager
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Number of reviews per page
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Overall Ratings & Reviews HARRIS Suites Puri Mansion
Traveloka (2,607)
Other sources (35)
8.6
Very Good
From 2,607 reviews
Provided by travellers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.6
Location
8.6
Service and Facilites
8.6
People often mention about HARRIS Suites Puri Mansion
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Bedroom (114)
Staff Friendliness (111)
Ambiance (105)
Bathroom (104)
Room Space (103)
Hotel Area (97)
Accessibility (86)
Taste (86)
Check-in/out Time (77)
Wifi (75)
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Traveller Reviews HARRIS Suites Puri Mansion
Number of reviews per page
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Customer reviews
M***a
Staycation
8.4
/10
Reviewed 4 day(s) ago
As for the rooms, there are many issues, such as the air conditioning not cooling enough, the in-room telephone not working, and the chairs about to break. The deluxe room is expensive, but the amenities are not commensurate. The food is not very tasty, except for the desserts, which are quite varied.
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Accommodation's Reply
13 Nov 2025
Dear Valued Guest, Thank you very much for sharing your feedback regarding your stay. We apologize for the inconvenience you experienced regarding the room facilities such as broken air conditioner, broken telephone, broken chair and poor food quality. We will forward your valuable feedback to the relevant department and try our best to prevent such incidents from happening again. We also sincerely thank you for your patronage of our desserts. Your valuable feedback will help us to improve the quality of our other dishes. We sincerely hope to welcome you back again and all our staff will do their best to provide you with an even more comfortable and satisfying stay experience. Feby Firdaus, Front Office Manager
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M***a
Staycation
8.8
/10
Reviewed 5 day(s) ago
Very close to malls and toll roads
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for the positive review and we are very glad that you had a wonderful experience staying at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for another wonderful stay. Best regards, Febi Firdaus Front Office Manager
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Verified Traveler
Staycation
10.0
/10
Reviewed 5 day(s) ago
Good experience, good hospitality, good food. Thumbs up to Harris Hotel Puri Mansion
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest,
Thank you for choosing HARRIS Suite Puri Mansion as your accommodation.
Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion.
Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay.
Warm regards,
Febi Firdaus
Front Office Manager
Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
Nice hotel, strategic location.
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Accommodation's Reply
02 Nov 2025
Dear Valued Guest, Thank you for choosing to stay at Harrishuly Estate Suites. Thank you for your great review and thank you again for choosing Harrishuly Estate Suites. We look forward to welcoming you back and providing you with another wonderful stay. Regards, Pebby Pardaus, Front Office Manager
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m***a
10.0
/10
Reviewed 2 week(s) ago
The hotel was clean, with a varied breakfast. The staff was helpful. For some reason, I requested a one-hour late checkout, and they promptly helped me without any problems.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for the positive review and we are very glad that you had a wonderful experience staying at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for another wonderful stay. Best regards, Febi Firdaus Front Office Manager
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O
Olivee
7.6
/10
Reviewed 2 week(s) ago
semalam saya nginap di hotel ini, milih hotel ini karena tempat strategis dan kamar nyaman. saya check in jam 9 malam bersama bayi saya 4 bulan dan suami.
kami dapat kamar nomor 373 di lantai 37. req high floor dan 1 bed juga di penuhi. senang rasanya. ketika kami tidur semua aman, tiba2 saya kebangun jam 8 pagi karena bayi saya merengek dan saya berasa kamar kami panas, saya gendong bayi saya dan keringatan.
saya cek ac remote ac, ternyata ac menunjuk suhu 24 derajat dan saya coba pencet2 itu remote ac untuk turunin suhu ke 16 ga bisa. saya telp resepsionis komplain dan teknisi cek ac kamar, ternyata rusak dan di info sama teknisi bahwa ini akan nyala 30 menit aja lalu akan mati dan kami di tawarkan pindah kamar.
akhirnya jam 9.30 saya telp resepsionis bilang ac nya rusak dan mau pindah kamar, di cek sama mereka lalu ga sebentar di telp dan di angkat suami saya, resepsionis tanya apa kami ada mau perpanjang kamar atau tidak, jawab suami saya tidak dan akan co, lalu di info resepsionis kamar sedang fully book dan terisi semua, jawab suami saya tidak apa, karena posisi saya lagi mandiin bayi saya.
setelah saya selesai dan suami info bahwa tidak ada kamar ready untuk pindah dan saya marah karena kami harus nunggu sampai jam 12 siang co dengan kondisi ac kamar mati??
saya telp resepsionis dan saya komplain dan marah, di jawab resepsionis, tadi sudah telp dan bapak sudah bilang gapapa. seketika saya murka dan saya jawab “suami saya bilang gapapa karena kamu sudah bilang tidak ada kamar pengganti, lantas kalau saya bilang kami tetap mau pindah, apa ada kamar ?? tidak ada kan ???” resepsionis diam.
tidak 15 menit di telp bilang bahwa kamar ready dan siap pindah, juga di kasih kompensasi late check out jam 2 siang. tapi saya tolak karena sudah ilfeel!!
akhirnya jam 11 kami sudah co dari hotel itu. dengan kondisi kamar PANAS!!!
SAYA BAYAR HOTEL INI BUKAN DENGAN HARGA 150-200RB YA. SAYA PILIH HOTEL INI UNTUK BISA TIDUR NYAMAN DAN ENAK KARENA INI ADALAH HOTEL BINTANG 4.
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Accommodation's Reply
06 Nov 2025
Dear Olive, Thank you for taking the time to share your experience with your family. We sincerely apologize for the inconvenience you experienced, particularly regarding the air conditioning in your room and the miscommunication that occurred during the management process. We apologize for this inconvenience. In fact, on that day, all of our rooms were fully booked. Therefore, at the time of initial report, we were unable to immediately provide a replacement room. However, as soon as one of the guests checked out early, our team immediately coordinated with the housekeeping team to immediately prepare the room, and you were able to be moved to a room with working air conditioning. We understand your plight as you are bringing a young child, and wish you the best of luck during your stay. We apologize again for the inconvenience and miscommunication that occurred, and we appreciate your feedback, which is invaluable in improving our services in the future. We hope this incident will not cause you to lose your trust in Harris Suites Puri Mansion, and we sincerely hope that we will have the opportunity to welcome you and your family back again with an even better experience. Sincerely, Febi Ferdaus, Front Office Manager
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Verified Traveler
Business
10.0
/10
Reviewed 2 week(s) ago
It was a great stay here. The staff were friendly.
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Accommodation's Reply
01 Nov 2025
Dear Valued Guest, Thank you for choosing to stay at Harrishuly Estate Suites. Thank you for your great review and thank you again for choosing Harrishuly Estate Suites. We look forward to welcoming you back and providing you with another wonderful stay. Regards, Pebby Pardaus, Front Office Manager
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M***M
Business
10.0
/10
Reviewed 3 week(s) ago
Yes, that's right, the receptionist was nice and helped with the cancellation due to the wrong month.
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Accommodation's Reply
26 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our Front Desk team was able to assist you with the cancellation process so well. We are committed to providing prompt, friendly, and problem-solving-oriented service so that all guests feel assisted and comfortable when dealing with us. We look forward to welcoming you back to Harris Suites Puri Mansion for an even more pleasant stay in the future. Best regards, Febi Ferdaus, Front Desk Manager
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J***a
Staycation
8.5
/10
Reviewed 4 week(s) ago
I personally found the front office or receptionist a bit unprofessional, often joking or chatting with other people while serving clients. However, the restaurant staff provided excellent service.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced while interacting with our Front Desk team. Your comments are highly appreciated and we regret that our service did not reflect the professionalism we always maintain. We would like to assure you that your comments have been passed on to the relevant team, as a reminder of the importance of maintaining a positive attitude and total commitment to serving all our valued guests. We are also pleased to hear that you were satisfied with the service provided by our restaurant team. Your comments will serve as encouragement and support for them to continue to provide the best service. We thank you once again for your valuable feedback and look forward to welcoming you back with even better service on your next visit. Sincerely, Phoebe Ferdous Front Desk Manager
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A***i
Business
9.4
/10
Reviewed 4 week(s) ago
The bath towel looks a bit run down, like an old towel that needs replacing.
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest,
Thank you very much for taking the time to share your feedback and for giving us such a wonderful 9.4 rating — we truly appreciate it.
We’re sincerely sorry to hear that the bath towel did not meet your expectations. Please rest assured that your comment has been shared with our Housekeeping team for immediate follow-up. We continuously refresh and maintain our linen quality to ensure our guests always feel comfortable and well taken care of.
We truly value your constructive feedback, as it helps us to improve further. We hope to have the pleasure of welcoming you back again soon for an even better experience at HARRIS Suites Puri Mansion.
Warm regards,
Febi Firdaus
Front Office Manager
C***s
6.6
/10
Reviewed 4 week(s) ago
overal the hotel is ok. but need impolrove in service. thanks................
cd
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Accommodation's Reply
19 Oct 2025
Dear Valued Guest,
Thank you for sharing your feedback with us. We truly appreciate your comments about your overall stay and have taken note of your suggestion regarding our service improvement.
We would love to understand more about your experience so we can address it better. Please don’t hesitate to contact us directly at HARRIS Suites Puri Mansion through the phone number listed on our official Google page — our team would be happy to assist you personally.
We hope to have the opportunity to welcome you back and provide an even better experience next time.
Warm regards,
Febi Firdaus
Front Office Manager
L***a
Staycation
8.5
/10
Reviewed 5 week(s) ago
Everything is ok, only the floor of the room is dusty even though I took a suite.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for choosing Harris Suites Puri Mansion and for taking the time to share your experience. We apologize for the inconvenience regarding the cleanliness of your room floor. This is not the standard of service we aim to provide to our guests. We have forwarded your comments to our housekeeping team for their attention and assessment to prevent this from happening again. We are very pleased to know that everything met your expectations. We look forward to welcoming you back again for an even better stay experience. Best regards, Feby Ferdaus, Front Office Manager
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lw
linda w.
Staycation
10.0
/10
Reviewed 5 week(s) ago
The location is really nice, strategically located, close to malls, toll roads, and the airport. The environment is comfortable, and the staff is friendly too.
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Accommodation's Reply
14 Oct 2025
Dear Linda W., Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are glad to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for a wonderful stay. Best regards, Febi Ferdaus, Front Office Manager
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a
agustina
10.0
/10
Reviewed 5 week(s) ago
The atmosphere is calm, clean, and fresh, and you'll sleep soundly here.
Always a great choice.
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Accommodation's Reply
14 Oct 2025
Dear Agustina, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are glad to know that you enjoyed your stay at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for a wonderful stay. Best regards, Febi Firdaus, Front Office Manager
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LH
Lily H.
Leisure
9.4
/10
Reviewed 6 week(s) ago
Clean rooms and friendly hotel staff
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Lily H, Thank you very much for your time and positive review. We are delighted to hear that you enjoyed the comfort of our room and the hospitality of the entire Harris Suites Puri Mansion team. This kind of feedback truly encourages us to maintain and improve the quality of service with every guest visit. Cleanliness and friendliness are our top priorities, as we want every guest to feel at home from the moment they arrive until the moment they leave. We will also continue to strive to create a pleasant and warm atmosphere in every area of our hotel. Please feel free to contact us if you have any special needs before your next visit—we will be happy to assist you in making your next experience even more special. Best regards, Febi Firdaus, Front Office Manager
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Oon S.
Staycation
9.7
/10
Reviewed 7 week(s) ago
We've stayed at this hotel dozens of times. We especially love the swimming pool; it's spacious and clean. God willing, we'll be back again. Hopefully, our next stay will bring a special souvenir as a loyal customer.
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Accommodation's Reply
29 Sep 2025
Dear Oon S, Thank you very much for your incredible loyalty in choosing Harris Suites Puri Mansion as your place to stay dozens of times! We are very happy to know that you and your family always enjoy our spacious and clean swimming pool facilities. Positive comments like this really motivate our entire team to continue providing the best service. Regarding your wish to receive a special souvenir, we are pleased to inform you that you can join as an Ascott Star Rewards (ASR) member. By becoming a member and making a reservation directly through the Discover ASR mobile app or our official website, you are entitled to a complimentary in-room set-up as a token of appreciation for your loyalty. We are very much looking forward to your next visit. May your next visit be even more special with your beloved family! Warm regards, Febi Firdaus. Front Office Manager
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Verified Traveler
Leisure
6.1
/10
Reviewed 7 week(s) ago
This was my first time staying at Harris Suite Puri Mansion with my family. We stayed in a 2-bedroom suite.
Overall, the hotel's building quality was good upon first impression.
However, that good impression was dashed when we entered the room, which was in the following condition:
1. The floor was dusty and had food residue.
2. All the furniture (table, cupboard, bed frame, etc.) was dusty.
3. There was hair on the bathroom floor.
4. The remote control battery in the room needed to be replaced.
After we complained, we were given a room change, but the room was still very dusty all over the furniture.
The other bathroom lacked a bath mat and hand towels.
One odd thing about the 2-bedroom suite was that there was only one shower in each of the two bathrooms, which was inconvenient for four guests in one room.
Overall, the hotel's building quality was good, but the housekeeping, housekeeping supervisor, and housekeeping manager need retraining.
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience staying at Harris Suites Puri Mansion with your family. We greatly appreciate your first visit and sincerely apologize for any inconvenience you experienced, particularly regarding the room cleanliness and amenities that did not meet our standards. Your feedback is very important, and we deeply regret that your experience did not reflect the quality of service we strive to provide to every guest. We have forwarded your complaints regarding the condition of the room cleanliness, the lack of toiletries, and the bathroom design issues in the 2 Bedroom Suite unit directly to the Housekeeping team, including the relevant Supervisor and Manager, for serious follow-up. We fully agree that these areas need improvement, and we have scheduled additional training for the team as a concrete step towards improvement. We greatly appreciate your willingness to provide us with detailed information. Feedback like this serves as a reminder for us to continue to maintain the quality and standards of service. We hope to have the opportunity to welcome you and your family back in the future, so that we can provide an even better and more memorable stay. Best regards, Febi Firdaus, Front Office Manager
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U***a
Staycation
8.4
/10
Reviewed 8 week(s) ago
I requested a "happy staycation" sign with the children's names, but it wasn't available. The receptionist wasn't informative about additional breakfast. I asked if I could pay at the restaurant or at the receptionist, but they told me to go back and buy the coupon. It took a long time because of the long weekend waiting for the elevator to get to the receptionist. The hospitality was very disappointing. At the restaurant, during breakfast, the staff found the instant noodles undercooked, even though I had waited 30 minutes.
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Accommodation's Reply
22 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you and your family experienced during your stay, including the unfulfilled request for a Happy Staycation, unclear information about additional breakfast, and a less-than-expected restaurant experience. We understand your disappointment, especially during a busy hotel during the long holiday period. Your feedback is very valuable to us. We will immediately follow up with the relevant team to prevent a recurrence. We are committed to improving our service quality, both in terms of communication and speed of service in the restaurant. We hope you will give us the opportunity to welcome you back and provide an even better stay experience that meets the hospitality standards of Harris Suites Puri Mansion. Warm regards, Febi Firdaus, Front Office Manager
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S***i
Staycation
10.0
/10
Reviewed 8 week(s) ago
The staff is very friendly, food is delicious, place very comfortable.
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Accommodation's Reply
19 Sep 2025
Dear Valued Guest,
Thank you for the positive review and rating you have given. We are very happy to know that you felt comfortable during your stay with us. Feedback like this really means a lot to our team, because it is motivation to continue providing the best service to every guest.
We hope that your next visit will be even more enjoyable, both in terms of service, room comfort and the facilities available at the Harris Suites Puri Mansion. Don't hesitate to contact us if you have any special needs or preferences on your next visit. Until next time, we look forward to welcoming you next time.
Warm greetings,
Febi Firdaus
Front Office Manager
SP
Sri P.
Business
6.8
/10
Reviewed 8 week(s) ago
Feeling uncomfortable, being asked for the room number twice...wasn't it checked beforehand?
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2 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Sri P, Thank you for sharing your experience with us. We apologize if you felt uncomfortable when asked for your room number more than once. We would like to clarify that in accordance with our SOP, this is done solely to ensure the safety and comfort of all guests during their stay at Harris Suites Puri Mansion. However, we will continue to evaluate the verification process to ensure it is carried out better and does not cause any inconvenience to guests. We greatly appreciate your feedback and look forward to welcoming you back for a more pleasant experience. Warm regards, Febi Firdaus, Front Office Manager
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Number of reviews per page
20
40