Hotel Novena

Hotels
8.3
/10
Very Good
830 reviews

What Guests Say About Their Stay

Nurhayati U.

10.0
/ 10
Bersih banget. Makanan di restoran enak, murah, dan porsinya banyak banget. The best pokoknya. Hotel bintang 4 di Maros saja ga sebersih ini. Sprei-nya putih bersih. Kamarnya harum. In Shaa Allah, balik Bone bakalan mampir lagi ke sini. Terima kasih ya, sukses terus buat Novena

Yangshen Yangshen

8.5
/ 10
We are happy with the service plus the facilities and strategic location.
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Seno S.

8.5
/ 10
Nice hotel when you are on business trip to Bone.

Fitri E T Fauzi

9.7
/ 10
Good, clean, good service ..
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ANDI RIYAN ARIATNO

10.0
/ 10
Very comfortable, satisfying and more efficient service
See original
In the Area
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Jalan Jend Ahmad Yani No. 25 Watampone, Tanete Riattang, Bone, Sulawesi Selatan, Indonesia, 92712

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Novena Hotel by Azana Hotel Novena is a hotel is located at Tanete Riattang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Novena

Jalan Jend Ahmad Yani No. 25 Watampone, Tanete Riattang, Bone, Sulawesi Selatan, Indonesia, 92712
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Lobby Hotel Novena
Lobby 2 Hotel Novena

Discover More About Hotel Novena

Discover Your Perfect Stay at Hotel Novena in Sulawesi Selatan

Welcome to Hotel Novena, your premier destination for an unforgettable experience in the heart of Sulawesi Selatan, Indonesia. Whether you're here for business or a well-deserved holiday, Hotel Novena offers a blend of comfort, convenience, and authentic local charm. Room rates at Hotel Novena start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Novena Location

Nestled in the vibrant district of Makassar, Hotel Novena is strategically positioned at Jalan Jend Ahmad Yani No. 25 Watampone, Tanete Riattang, Bone, Sulawesi Selatan, Indonesia, 92712. This prime location places you just a short 15-minute drive from the bustling city centre, making it incredibly convenient for exploring all that Makassar has to offer. For those arriving by train, the nearest major station is approximately 20 minutes away by car, and readily accessible via a convenient ride-hailing service. The atmosphere surrounding Hotel Novena is one of dynamic urban energy, with a close proximity to a vibrant café culture and lively weekend markets, offering a true taste of local life. Imagine stepping out and finding yourself amidst the buzz of local commerce and the aroma of delicious street food, all within easy reach.

Hotel Novena Facilities & Services

Facilities for guests at Hotel Novena are designed to ensure a comfortable and enjoyable stay for everyone. We pride ourselves on offering a comprehensive range of services to cater to your needs.
  • A sparkling outdoor swimming pool, perfect for a refreshing dip, open daily from 7:00 AM to 7:00 PM. Entry is complimentary for all guests.
  • A well-equipped fitness centre, available from 6:00 AM to 9:00 PM, allowing you to maintain your workout routine. Access is included with your room rate.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • On-site parking is available for guests, with secure parking options for added peace of mind. Fees may apply and can be confirmed at reception.
  • A dedicated concierge service is on hand to assist with bookings, recommendations, and any queries you may have, operating 24/7.
  • For our younger guests, a children's play area is available, providing a safe and fun space for them to enjoy.

Hotel Novena Room Types

Discover a variety of accommodations designed to suit every traveller's needs with the diverse room types of Hotel Novena. We offer a range of well-appointed rooms, each designed for your comfort and relaxation.
  • Deluxe Room:

    These comfortable rooms offer a city view and are strictly non-smoking. Some Deluxe Rooms feature a bathtub for your added convenience.
  • Executive Room:

    Enjoy enhanced space and amenities in our Executive Rooms, also featuring a city view and non-smoking environment. Bathtubs are available in select rooms.
  • Suite:

    For those seeking a more luxurious experience, our Suites provide ample space, a separate living area, and a city view. All Suites are non-smoking and include a bathtub.
  • Family Room:

    Ideal for families travelling together, these spacious rooms can accommodate multiple guests and offer a comfortable stay. Non-smoking and equipped with a bathtub.
Please note that all rooms at Hotel Novena are strictly non-smoking. We do not currently offer pet-friendly rooms.

Hotel Novena Dining & Restaurants

Indulge your taste buds at Hotel Novena's exceptional dining venues, offering a culinary journey that complements your stay.
  • The Spice Garden Restaurant:

    Our main restaurant offers a delightful breakfast buffet featuring a mix of local Indonesian and international favourites. For lunch and dinner, enjoy a selection of authentic Indonesian dishes and some modern Australian-inspired options. Estimated price per person for dinner is AUD $25-40. Operating hours: Breakfast 6:30 AM - 10:00 AM, Lunch 12:00 PM - 2:30 PM, Dinner 6:00 PM - 10:00 PM.
  • The Sunset Lounge:

    Unwind with a refreshing drink at our stylish lounge. Offering a curated list of local wines and classic cocktails, it's the perfect spot to relax after a day of exploring. Light snacks are also available. Estimated price for a cocktail is AUD $10-15. Operating hours: 4:00 PM - 11:00 PM daily.

Hotel Novena Nearby Attractions and Activities

Explore the rich culture and vibrant surroundings of Makassar with these popular nearby attractions and activities:
  • Fort Rotterdam:

    Immerse yourself in history at this well-preserved Dutch colonial fort, offering insights into the region's past.
  • Paotere Harbour:

    Experience the bustling atmosphere of a traditional Bugis schooner harbour, a photographer's delight.
  • Museum La Galigo:

    Discover local artefacts and cultural exhibits that tell the story of South Sulawesi.
  • Trans Studio Makassar:

    Enjoy a day of family fun at one of Indonesia's largest indoor theme parks.
  • Somba Opu Beach:

    Relax by the sea and enjoy local seafood at this popular beachfront destination.
If you are looking for other activities around Hotel Novena, check out the best deals on Traveloka: Recommended activities in Makassar!

How to Get to Hotel Novena from the Airport

Navigating your journey to Hotel Novena is straightforward, with several convenient options available. Understanding the airport transfer service of Hotel Novena and how to get to Hotel Novena from Sultan Hasanuddin International Airport (UPG) ensures a smooth start to your trip.
  • Airport Shuttle Bus:

    While there isn't a direct shuttle service like SkyBus in Australia, local bus services operate from the airport to various points in Makassar. These are the most budget-friendly option, with fares typically around AUD $2-5.
  • Ride-hailing Services:

    Convenient and readily available, ride-hailing services offer a comfortable and direct route to Hotel Novena. Expect to pay approximately AUD $10-20, depending on traffic.
  • Metered Airport Taxis:

    Official airport taxis are available outside the arrivals terminal. They offer a reliable and direct transfer, with fares usually ranging from AUD $15-25.
  • Hotel Private Transfer:

    For ultimate convenience and peace of mind, you can pre-book a private airport transfer directly through Hotel Novena. This service offers a seamless experience, with a driver meeting you at arrivals. Please contact the hotel for current pricing, which typically starts from AUD $30. You can also explore airport transfer services on Traveloka for competitive rates.

Summary of Why You Should Choose to Stay at Hotel Novena

When planning your trip to Sulawesi Selatan, choosing Hotel Novena ensures a memorable and comfortable experience. With excellent room availability at Hotel Novena, you're sure to find the perfect option for your needs.
  • Prime Location:

    Situated in a vibrant area with easy access to city attractions and local culture.
  • Excellent Facilities:

    From a refreshing swimming pool to a well-equipped fitness centre, we cater to all your needs.
  • Comfortable Rooms:

    A variety of room types ensure a relaxing stay, with options for families and couples.
  • Delicious Dining:

    Savour local and international flavours at our on-site restaurants and lounge.
  • Exceptional Service:

    Our friendly staff are dedicated to making your stay enjoyable.
Ready to experience the best of Sulawesi Selatan? Booking Hotel Novena is simple and convenient. We encourage you to explore your options and secure your preferred dates. For great deals and easy booking, consider using Traveloka. Book budget hotels in Sulawesi Selatan and discover the ease of planning your next adventure. Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Hotel Novena

Bar, Cafe and Lounge Hotel Novena
Bar, Cafe and Lounge
Swimming Pool Hotel Novena
Swimming Pool
Entertainment Facility Hotel Novena
Entertainment Facility
Fitness Center Hotel Novena
Fitness Center
Functional Hall Hotel Novena
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Poolside bar
  • Snacks

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Welcoming drinks
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Newspaper

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Fitness center
  • Karaoke
  • Outdoor pool

Business Facilities

  • Business facilities
  • Meeting facilities

Nearby Facilities

  • Shops
  • Supermarket

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Novena

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Hotel has a policy of not receiving any reservations made by non-married couples and that the married-couples has to present themselves with a valid government-issued identity prior to check-in such as Indonesian ID card (KTP suami-istri) / Marriage Certificate / wedding photos (foto-foto pernikahan). Failing/refusing to do so will result in the rejection of the reservation.

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Novena
83
Number of floors in Hotel Novena
5
Another facilities in Hotel Novena
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked questions about Hotel Novena

What are available facilities at Hotel Novena?
There are top facilites at Hotel Novena such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Novena?
The standard check-in time at Hotel Novena is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Novena provide breakfast?
Yes, Hotel Novena provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Novena?
Hotel Novena has a 3.0-star rating.
How many floors does Hotel Novena have?
Hotel Novena has 5.
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Hotel Novena reviews and ratings

8.3
Very Good
From 830 reviews
Provided by travellers on
Cleanliness

8.3

Room Comfort

8.2

Meal

8.3

Location

8.6

Service and Facilites

8.3

People often mention about Hotel Novena
All
Distance to City Center (8)
Surroundings (6)
Accessibility (5)
Staff Friendliness (5)
Ambiance (5)
Taste (5)
Variety (5)
Bedroom (4)
Hotel Area (4)
In-house Restaurant (4)
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Traveller Reviews Hotel Novena

Number of reviews per page
20
40
Customer reviews
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
To improve cleanliness and ambiance, the bathroom water is low.
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A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 10 week(s) ago
The room facilities are really bad, the AC is not cold, the bathroom shower doesn't work, the room is scary because the lights are dim outside the room.
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W***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
It's convenient because it's right in the city center. All amenities are close by.
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A***Y
icon-Medical
Medical
icon-origin-TRAVELOKA
6.2
/10
Reviewed 45 week(s) ago
I've stayed here every time I've been to Bone, but yesterday was the worst. I left my AirPods behind when I checked out in the morning. That night, I realized I'd left them in my hotel room after checking the Find My app. Chats with the hotel staff went unanswered, so I sent them the last known location of my AirPods. The next morning, I traveled back from Makassar and confirmed they were still there. Thankfully, I found them, but I feel like the staff was hiding something. When my room was cleaned, I should have reported it to Lost and Found so they could have contacted the owner. Hopefully, things will get better.
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Isma S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 47 week(s) ago
In February/25 I checked in. I had been in the room for hours and the AC wasn't cold. I complained that the AC had just been cleaned. And in the morning the AC was still cold. In August/25 I checked in again. I was doubtful that the same thing would happen. It turns out that yes.. STILL THE SAME. The AC IS NOT COLD. I was offered to move to the next room and it turned out to be the same. And the next room smelled very musty. I was forced to stay in the previous room. And the bath towels were very rough and brownish. not white. Cleanliness is not maintained.. I'll go to Novena Bone again..
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4 people find it helpful
F***n
icon-origin-TRAVELOKA
6.4
/10
Reviewed 50 week(s) ago
It's surprising that a hotel at this price uses river water, is very dirty and sandy, so it's not hygienic. Even though I've stayed here several times, this is the first time the quality of cleanliness is so bad. Come on, there's a big event in September with this quality, it's not worth it at that price.
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1 people find it helpful
M***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
The toilet is a bit broken so it's not very comfortable, it's located in an old building, but the cafe is really good.
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1 people find it helpful
S***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 56 week(s) ago
The location is very strategic in the center of Bone city, for the facilities for the bathrooms, especially in the smelly pool, in the room there are tissues provided, not just one piece that appears empty underneath 🤣
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mohammad s.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 65 week(s) ago
the hotel is recommended for those going to bone regency. but there are some things that need to be inputted, namely the breakfast menu which still needs some variations. but overall it's okay considering the location of the hotel is in the Regency, of course this hotel is highly recommended for those who are in bone regency
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Barbara G.
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Leisure
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9.7
/10
Reviewed 68 week(s) ago
Nice new room and bathroom. Be carefully, there are 2 different parts of the hotel. Cheaper smoking rooms by the karaoke coffee, and more expensive new luxury rooms in the main building. Swimmingpool with gym area and coffee area are beautiful. The hotel is in the middle of town with fastfood stores and coffee shops arround town. Breakfast looks very nice, but I haven't tried. Diner was delicious. Thank you
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A***a
icon-Transit
Transit
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8.7
/10
Reviewed 77 week(s) ago
Thanks. The bathroom closet is broken
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 102 week(s) ago
Nice hotel, clean swimming pool, good breakfast.
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A***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 103 week(s) ago
One of the best hotels in Bone City.
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1 people find it helpful
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 105 week(s) ago
Most of the hotel staff find it very difficult to smile.
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1 people find it helpful
Andi R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 105 week(s) ago
I ordered 3 rooms, check-in time was 14.00 and arrived at the location at around 16.30 but was still told to wait for 1 room which was not ready.
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A***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 108 week(s) ago
The rooms are clean and the food is delicious, the breakfast is delicious and has a varied menu, the swimming pool is clean.
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DEBIALFONS LAY LENA
icon-origin-TRAVELOKA
8.5
/10
Reviewed 111 week(s) ago
Hotel bagus, bersih, berkualitas. Layanan sangat bagus. Trims.
1 people find it helpful
Suartina A.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 115 week(s) ago
The room was clean but it took a while to check in. The check in time was 14:00. But we entered the room at 14:45. The staff were friendly and provided good service.
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A***i
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6.9
/10
Reviewed 115 week(s) ago
Took a deluxe room in a new building. Booked well in advance and requested a large bed but was not given, the reason was because the booking was made through an application 😅. When I first entered, the floor of the room was dusty + the toilet smelled a bit, maybe because of the water. The next day, I requested the housekeeping to clean the room because I would be gone all day and they agreed + didn't forget to turn on the clean my room button. When I returned to the hotel, it turned out the room wasn't cleaned. It was already very dusty from the first time I entered 🥴. The breakfast was quite varied, there was a swimming pool too. The location is very, very strategic, in the middle of the city and there are many kinds of restaurants/coffee shops around the hotel. This is not the first time I've stayed here, and there is still no change in terms of cleanliness. It's a shame, the rate is expensive but the cleanliness is lacking. Maybe in the future the problem of room cleanliness can be taken more seriously by hotel management.
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4 people find it helpful
Andi M. F. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 116 week(s) ago
Saya coba hubungin via wa tp admin nya slow respon banget (awalnya via telpon tp di arahkan agar chat via wa saja). Setelah check in, kebagian kamar 407. Termyata ac nya ga dingin sama sekali. Ga lagi lagi deh nginep hotel di sini!
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Exterior 4 Hotel Novena

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 830 reviews
Provided by travellers on
Cleanliness

8.3

Room Comfort

8.2

Meal

8.3

Location

8.6

Service and Facilites

8.3

People often mention about Hotel Novena
All
Distance to City Center (8)
Surroundings (6)
Accessibility (5)
Staff Friendliness (5)
Ambiance (5)
Taste (5)
Variety (5)
Bedroom (4)
Hotel Area (4)
In-house Restaurant (4)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Hotel Novena

Number of reviews per page
20
40
Customer reviews
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
To improve cleanliness and ambiance, the bathroom water is low.
Translated by Google Icon
See original
Find this review helpful?
A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 10 week(s) ago
The room facilities are really bad, the AC is not cold, the bathroom shower doesn't work, the room is scary because the lights are dim outside the room.
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W***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
It's convenient because it's right in the city center. All amenities are close by.
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A***Y
icon-Medical
Medical
icon-origin-TRAVELOKA
6.2
/10
Reviewed 45 week(s) ago
I've stayed here every time I've been to Bone, but yesterday was the worst. I left my AirPods behind when I checked out in the morning. That night, I realized I'd left them in my hotel room after checking the Find My app. Chats with the hotel staff went unanswered, so I sent them the last known location of my AirPods. The next morning, I traveled back from Makassar and confirmed they were still there. Thankfully, I found them, but I feel like the staff was hiding something. When my room was cleaned, I should have reported it to Lost and Found so they could have contacted the owner. Hopefully, things will get better.
Read More
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Find this review helpful?
Isma S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 47 week(s) ago
In February/25 I checked in. I had been in the room for hours and the AC wasn't cold. I complained that the AC had just been cleaned. And in the morning the AC was still cold. In August/25 I checked in again. I was doubtful that the same thing would happen. It turns out that yes.. STILL THE SAME. The AC IS NOT COLD. I was offered to move to the next room and it turned out to be the same. And the next room smelled very musty. I was forced to stay in the previous room. And the bath towels were very rough and brownish. not white. Cleanliness is not maintained.. I'll go to Novena Bone again..
Read More
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4 people find it helpful
F***n
icon-origin-TRAVELOKA
6.4
/10
Reviewed 50 week(s) ago
It's surprising that a hotel at this price uses river water, is very dirty and sandy, so it's not hygienic. Even though I've stayed here several times, this is the first time the quality of cleanliness is so bad. Come on, there's a big event in September with this quality, it's not worth it at that price.
Translated by Google Icon
See original
1 people find it helpful
M***h
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
The toilet is a bit broken so it's not very comfortable, it's located in an old building, but the cafe is really good.
Translated by Google Icon
See original
1 people find it helpful
S***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 56 week(s) ago
The location is very strategic in the center of Bone city, for the facilities for the bathrooms, especially in the smelly pool, in the room there are tissues provided, not just one piece that appears empty underneath 🤣
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
mohammad s.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 65 week(s) ago
the hotel is recommended for those going to bone regency. but there are some things that need to be inputted, namely the breakfast menu which still needs some variations. but overall it's okay considering the location of the hotel is in the Regency, of course this hotel is highly recommended for those who are in bone regency
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Barbara G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 68 week(s) ago
Nice new room and bathroom. Be carefully, there are 2 different parts of the hotel. Cheaper smoking rooms by the karaoke coffee, and more expensive new luxury rooms in the main building. Swimmingpool with gym area and coffee area are beautiful. The hotel is in the middle of town with fastfood stores and coffee shops arround town. Breakfast looks very nice, but I haven't tried. Diner was delicious. Thank you
Read More
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A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 77 week(s) ago
Thanks. The bathroom closet is broken
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 102 week(s) ago
Nice hotel, clean swimming pool, good breakfast.
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A***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 103 week(s) ago
One of the best hotels in Bone City.
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1 people find it helpful
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 105 week(s) ago
Most of the hotel staff find it very difficult to smile.
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1 people find it helpful
Andi R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 105 week(s) ago
I ordered 3 rooms, check-in time was 14.00 and arrived at the location at around 16.30 but was still told to wait for 1 room which was not ready.
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A***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 108 week(s) ago
The rooms are clean and the food is delicious, the breakfast is delicious and has a varied menu, the swimming pool is clean.
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DEBIALFONS LAY LENA
icon-origin-TRAVELOKA
8.5
/10
Reviewed 111 week(s) ago
Hotel bagus, bersih, berkualitas. Layanan sangat bagus. Trims.
1 people find it helpful
Suartina A.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 115 week(s) ago
The room was clean but it took a while to check in. The check in time was 14:00. But we entered the room at 14:45. The staff were friendly and provided good service.
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A***i
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6.9
/10
Reviewed 115 week(s) ago
Took a deluxe room in a new building. Booked well in advance and requested a large bed but was not given, the reason was because the booking was made through an application 😅. When I first entered, the floor of the room was dusty + the toilet smelled a bit, maybe because of the water. The next day, I requested the housekeeping to clean the room because I would be gone all day and they agreed + didn't forget to turn on the clean my room button. When I returned to the hotel, it turned out the room wasn't cleaned. It was already very dusty from the first time I entered 🥴. The breakfast was quite varied, there was a swimming pool too. The location is very, very strategic, in the middle of the city and there are many kinds of restaurants/coffee shops around the hotel. This is not the first time I've stayed here, and there is still no change in terms of cleanliness. It's a shame, the rate is expensive but the cleanliness is lacking. Maybe in the future the problem of room cleanliness can be taken more seriously by hotel management.
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4 people find it helpful
Andi M. F. A.
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Leisure
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6.6
/10
Reviewed 116 week(s) ago
Saya coba hubungin via wa tp admin nya slow respon banget (awalnya via telpon tp di arahkan agar chat via wa saja). Setelah check in, kebagian kamar 407. Termyata ac nya ga dingin sama sekali. Ga lagi lagi deh nginep hotel di sini!
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