ibis Styles Jakarta Airport

Dear Ms. Nunie K, We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulil AZMI - General Manager

Dear Emmanuela S, Thank you for staying with ibis Styles Jakarta Airport and for taking the time to share your experience. Please accept our sincere apologies for the inconveniences you encountered during your stay. We understand how exhausting a long journey can be, and we’re truly sorry for the delay in preparing your room upon arrival. This is certainly not the level of service we aim to provide. We also regret the interaction you had with our security staff — your comfort in our lobby is important to us, and we will follow up with the team to ensure all guests are treated with respect and courtesy at all times. Regarding the room amenities, we understand your expectations for a family suite and are sorry to hear it did not meet them. While we provide gallon water dispensers in the corridor as part of our sustainability efforts, we recognize the importance of clear communication and convenience, and we will review how we present this to our guests. Your comments about the missing spoon and other small details have also been shared with our housekeeping team for immediate correction. Thank you once again for your feedback. It helps us improve, and we truly hope to have the opportunity to welcome you back with a much better experience in the future. Warm regards, Ulil AZMI - General Manager