Kastara Resort

Resorts
All-star Accommodation
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9.1
/10
Very Good
254 reviews

What Guests Say About Their Stay

Indah P.

10.0
/ 10
Thanks to my husband for bringing me here! The best birthday gift ever! The room, foods, services is 10/10! I can't wait to visit again with my kids, so they can enjoy here too! Thank you, Kastara! Hope you can be No. 1 Resort in Ubud! See you again!

Debra

10.0
/ 10
From the time you arrive you are treated with the utmost respect and courtesy. The facilities were beautiful and clean. The staff were always smiling and greeting you by name most of the time. I had the massage and it was wonderful. I highly recommend.

James

10.0
/ 10
Kastara Resort was absolutely phenomenal from start to finish the staff were warm, professional, and incredibly attentive, the management ran everything seamlessly, and the overall atmosphere was peaceful and luxurious. The resort itself is breathtakingly beautiful, with stunning views, a calm ambiance, and spotless cleanliness throughout the entire property, including our room which was maintained perfectly by housekeeping every day. The food was outstanding fresh, flavorful, beautifully presented, and accommodating to our preferences, making every meal a highlight of our stay. From check-in to check-out, everything felt smooth, well-organized, and genuinely guest-centered, making this one of the best resorts we’ve ever stayed at. Kastara truly delivers top-tier hospitality, comfort, and tranquility, and we can’t wait to return highly recommend to anyone visiting Bali.

Khadja Katherine

10.0
/ 10
Everything about this hotel I loved. Breakfast, gym, yoga, the staff. Loved everything. The hotel room smelled really good and it was clean. The kimono in the room as well as slippers were welcome additions. I also enjoyed the live entertainment at dinner. My twin sister and I celebrated our birthday here and it was everything. There was no conditioner and I needed to request it. But because the hotel was so beautiful, that didn’t affect me. Just go ahead and book!
In the Area
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Jl. Bangkiang Sidem, Keliki, Tegalalang, Ubud, Gianyar, Bali, Indonesia, 80571

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Kastara Resort is a resort is located at Payangan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Kastara Resort

Jl. Bangkiang Sidem, Keliki, Tegalalang, Ubud, Gianyar, Bali, Indonesia, 80571
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Lobby Kastara Resort
Exterior 2 Kastara Resort

Discover More About Kastara Resort

Discover the Magic of Kastara Resort in Bali

Welcome to Kastara Resort, your gateway to an unforgettable Balinese escape. Nestled amidst the lush landscapes and vibrant culture of Indonesia, Kastara Resort offers a sanctuary of relaxation and adventure. Whether you're seeking a tranquil retreat or a base for exploring the island's wonders, Kastara Resort promises an experience tailored to your desires. Room rates at Kastara Resort start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Kastara Resort Location

Kastara Resort is ideally situated in the serene and picturesque Gianyar region of Bali, Indonesia. Located at Jl. Bangkiang Sidem, Keliki, Tegalalang, Ubud, Gianyar, Bali, Indonesia, 80571, it offers a peaceful escape while remaining conveniently accessible. Gianyar is renowned for its artistic heritage and stunning natural beauty, providing a truly authentic Balinese experience. The resort is approximately a 1.5-hour drive from Ngurah Rai International Airport (DPS), offering a scenic journey through Bali's captivating countryside. The atmosphere here is one of tranquil immersion, surrounded by verdant rice paddies and the gentle sounds of nature, yet close enough to experience the vibrant local culture and artisanal crafts that Gianyar is famous for.

Kastara Resort Facilities & Services

Facilities for guests at Kastara Resort are designed to ensure a comfortable and enjoyable stay for everyone.
  • A stunning outdoor swimming pool, perfect for a refreshing dip under the Balinese sun. Operating hours are from 7:00 AM to 7:00 PM daily, with no additional fees.
  • A well-equipped fitness centre to keep up with your workout routine. Open from 6:00 AM to 8:00 PM, access is complimentary for all guests.
  • A rejuvenating day spa offering a range of traditional Balinese treatments and massages. Treatments are available from 9:00 AM to 6:00 PM, with prices starting from AUD $50.
  • Complimentary Wi-Fi is available throughout the resort, keeping you connected during your stay.
  • On-site parking is available for guests who choose to drive, offering secure and convenient access to the resort.
  • While there isn't a dedicated kids' club, the spacious grounds and swimming pool provide ample entertainment for younger guests.

Kastara Resort Room Types

Discover a variety of thoughtfully appointed accommodations, with room types of Kastara Resort catering to every traveller's needs.
  • Deluxe Room:

    These comfortable rooms offer a serene ambiance, typically with garden views. All rooms are strictly non-smoking. Bathtubs are available in select Deluxe Rooms.
  • Suite:

    For those seeking a little more space and luxury, our Suites provide enhanced amenities and often feature separate living areas. Enjoy beautiful views of the surrounding landscape. All Suites are non-smoking and include a bathtub.
  • Family Room:

    Designed for families travelling together, these spacious rooms offer ample sleeping arrangements and comfort. Enjoy garden views and a relaxing atmosphere. All Family Rooms are non-smoking and include a bathtub.
Please note that Kastara Resort is not a pet-friendly establishment.

Kastara Resort Dining & Restaurants

Savour the flavours of Bali and beyond at Kastara Resort's dining venues.
  • The Rice Paddy Restaurant:

    Offering a delightful breakfast experience with an artisanal menu featuring fresh local produce and international favourites. Open daily from 7:00 AM to 10:30 AM. Estimated price per person for breakfast is AUD $20.
  • The Sunset Bar:

    Enjoy refreshing cocktails and light snacks while taking in breathtaking sunset views over the Balinese landscape. Open daily from 4:00 PM to 11:00 PM. Drinks start from AUD $10.

Kastara Resort Nearby Attractions and Activities

Explore the rich cultural tapestry and natural wonders surrounding Kastara Resort.
  • Ubud Monkey Forest:

    A sacred sanctuary home to hundreds of long-tailed macaques and ancient temples, offering a unique wildlife encounter.
  • Tegalalang Rice Terraces:

    Marvel at the iconic, emerald-green rice paddies that cascade down the valley, a quintessential Balinese landscape.
  • Goa Gajah (Elephant Cave):

    Discover this archaeological site featuring a mysterious cave entrance carved into a rock face, dating back to the 9th century.
  • Mas Village:

    Renowned for its intricate wood carvings, this village is a hub for traditional Balinese artistry and craftsmanship.
  • Tirta Empul Temple:

    Experience the spiritual heart of Bali at this holy water temple, where locals and visitors partake in purification rituals.
If you are looking for other activities around Kastara Resort, check out the best deals on Traveloka: Recommended activities in Gianyar!

How to Get to Kastara Resort from the Airport

Navigating your journey to Kastara Resort is straightforward, with several convenient options available. The airport transfer service of Kastara Resort can be arranged for a seamless arrival.
  • Private Airport Transfer:

    The most convenient way to reach Kastara Resort is by pre-booking a private transfer. This service can be arranged directly through the hotel or via airport transfer services on Traveloka. The estimated cost is around AUD $40-$60, depending on the vehicle type.
  • Taxi:

    Metered taxis are readily available at Ngurah Rai International Airport. The journey to Kastara Resort will take approximately 1.5 hours and is estimated to cost between AUD $30-$50.
  • Ride-hailing Service:

    Ride-hailing services are also a popular option. You can book a car through your preferred app upon arrival at the airport. The cost is comparable to a metered taxi.
How to get to Kastara Resort is made easy with these transport choices, ensuring you can start your holiday stress-free.

Summary of Why You Should Choose to Stay at Kastara Resort

Choosing Kastara Resort for your Balinese adventure means opting for tranquility, beauty, and authentic experiences. With excellent facilities, comfortable accommodations, and a prime location, it's the perfect place to unwind and explore.
  • Serene and picturesque location in Gianyar, offering a peaceful retreat.
  • Beautiful outdoor swimming pool and rejuvenating day spa for ultimate relaxation.
  • Proximity to cultural landmarks and natural attractions, providing ample exploration opportunities.
  • Warm and welcoming service, embodying the spirit of Balinese hospitality.
  • Convenient access to dining and essential amenities.
Room availability at Kastara Resort is often in high demand, so booking in advance is recommended. For the best rates and a seamless booking experience, consider Booking Kastara Resort through Traveloka. Book budget hotels in Bali and discover the exceptional value and unforgettable memories that await you at Kastara Resort. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Kastara Resort

Bar, Cafe and Lounge Kastara Resort
Bar, Cafe and Lounge
Swimming Pool Kastara Resort
Swimming Pool
Entertainment Facility Kastara Resort
Entertainment Facility
Fitness Center Kastara Resort
Fitness Center
Functional Hall Kastara Resort
Functional Hall

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Desk
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Wedding service

General

  • AC
  • Heater
  • Swimming pool
  • Smoking area
  • Terrace

Food and Drinks

  • Bar
  • Dining area
  • Gluten-free meals
  • Poolside bar

Things to Do

  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sun loungers

Transportation

  • Airport transfer
  • Valet parking

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Kastara Resort

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Breakfast

Breakfast at the accommodation will be provided from 08:00 - 11:00.

Pets

Pets are allowed in the accommodation. Additional charges apply.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Kastara Resort
16
Number of floors in Kastara Resort
5
Another facilities in Kastara Resort
Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked questions about Kastara Resort

What are available facilities at Kastara Resort?
There are top facilites at Kastara Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Kastara Resort?
The standard check-in time at Kastara Resort is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Kastara Resort?
Kastara Resort has a 5.0-star rating.
How many floors does Kastara Resort have?
Kastara Resort has 5.
How many rooms are available at Kastara Resort?
Kastara Resort has 16.
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Kastara Resort reviews and ratings

Overall Ratings & Reviews Kastara Resort

Traveloka (165)
Other sources (89)
8.9
Very Good
From 165 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.0

Meal

8.6

Location

8.6

Service and Facilites

9.0

People often mention about Kastara Resort
All
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Room Space (1)
Bedroom (1)
Bathroom (1)
Hotel Area (1)
Taste (1)
In-house Restaurant (1)
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Traveller Reviews Kastara Resort

Number of reviews per page
20
40
Customer reviews
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 59 week(s) ago
It was amazing to stay here for vacation.
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Komang
icon-origin-TRAVELOKA
9.7
/10
Reviewed 132 week(s) ago
Resort yang bagus, view dan pool keren, staf yang ramah, kamar-nya luas, makanan-nya juga enak.
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Rosyana
icon-origin-TRAVELOKA
9.4
/10
Reviewed 202 week(s) ago
Pas baru nyampe, mikirnya ya ampun hotelnya jauh dari mana-mana. Tapi kebayar semua dengan view, service, fasilitas dan makanannya. Pijatnya enak, makanan enak, semua permintaan difasilitasi dengan baik. Gak ada diskriminasi tamu indo dan luar di sini. Gak jauh dari hotel, ada banyak pilihan makanan dengan view pagi dan sore yang bagus serta harga lebih murah. Kalo menelusuri jalannya sampai ujung akan tembus ke Bukit Campuhan. Makasih Kastara Resort! Pengen lebih lama tinggal di sini deh!
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Accommodation's Reply
06 Sep 2022
Dear Rosyana, Thank you for taking the time to write a review that really helps Kastara Resort in maintaining the reputation of this property. We will use this review as the main reference when we provide services to meet the expectations of all our customers both from within and outside the country. Best regards, Management
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Jessy l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 208 week(s) ago
Kastara is a delightful resort. The place is comfortable. Very beautiful scenery. Very suitable for those who want to honeymoon.
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Accommodation's Reply
19 Aug 2022
To Jessy, Thank you for the time you have taken to provide a very positive review of your experience while staying at the Kastara Resort & SPA hotel a few weeks ago. This review will be our reference in carrying out our daily tasks in order to help all Kastara guests to get satisfaction and an unforgettable vacation. Best regards Management
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Johana K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 212 week(s) ago
This hotel is very awesome with a beautiful view, bathtub, good service, good people, and good breakfast. I love Kastara Hotel so much. It was an unforgettable experience staying there. Thanks God for bringing me and my husband to Kastara Resort ❤️
+2
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Elfina H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 213 week(s) ago
Thank you Kastara Resort for serving us well.
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Giovani A. F.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 216 week(s) ago
I like the room. But their service was very bad and very disappointing. They treat local guests impolitely like we don't have money. And the TV in the room also with no signal.
3 people find it helpful
Accommodation's Reply
01 Jun 2022
Dear Giovani, I personally really appreciate the time taking to express and send us such a very constructive review or feedback of your recent accommodation at the Kastara Resort & SPA. We are very sorry to hear that our team were not able to serve all our valued customers equally and similarly. Please kindly accept our sincere apology for not being able to serve equally and based on our standard upon staying at the Kastara Resort & SPA recently. Your review shall be our extremely top guideline on conducting such an effective training and consoling to improve the attitude and skill of the entire hotel staff to perform their job task as bests as they should. Hopefully by having conducted all our action plans could be able to change and turn away around of your mindset to have a return visit in the near future. Best regards, Management
Patricia G.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 217 week(s) ago
Menyenangkan sekali. Akan kembali ke sini lagi.
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Accommodation's Reply
01 Jun 2022
Dear Patricia, We thank you for the very positive and extraordinary reviews that have been shared and uploaded from your experience while on vacation at Katara Resort & SPA. We will use this review as a reference and guide in providing the best service for all our guests so that they can meet their expectations. Best regards Management
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Patricia G.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 217 week(s) ago
Semuanya ramah-ramah. Relaxing place. Akan kembali lagi ke sini.
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Accommodation's Reply
31 May 2022
Dear Patricia, We are very happy to hear and receive very positive reviews from the experience of visiting and staying at Kastara Resort. We will use this review as a reference and guideline to improve the quality and quality of services for all guests or customers who are loyal and loyal to this property. Best regards Management
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Mariana
icon-origin-TRAVELOKA
9.7
/10
Reviewed 217 week(s) ago
I am trully happy stay at Kastara Resort, Friendly staff, Awesome Room, Great Spa and Good Food. Happy Honeymoon trip 😊. See You Soon
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Accommodation's Reply
21 May 2022
Dear Mariana, We are very delighted to hear and receive a very candid and excellent review of your recent Honeymoon stay we were truly happy with the friendly staff, awesome room, great SPA, and Good Food. Your review is extremely encouraging to the entire team on maintaining the best and excellent services to exceed our beloved customers. Best regards, Management
Reza P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 218 week(s) ago
Very happy to stay here, the service is really okay, ordering food at the restaurant is also really good, it's worth it. Thank you caste.
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Accommodation's Reply
15 May 2022
Dear Reza, Thank you for taking the time to share some reviews about the service, good food. Of course, we will use this review as a guide and reference to maintain it. Best regards Management
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Denny N.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 218 week(s) ago
Spacious rooms with amazingly beautiful views, good breakfast even though it's a la carte, clean rooms, quiet location even though it's on the side of the road, nice morning walk to Gunung Bee Temple, recommended.
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Accommodation's Reply
15 May 2022
Dear Denny, Heard very positive and extraordinary reviews, about very spacious rooms, amazing views, delicious breakfast, clean rooms, quiet location, highly recommended walking location, we feel proud and flattered, to always be able and able to maintain, and improve better service. Best regards Management
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Jeremia S. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 219 week(s) ago
Location so perfect, the view also great. Their services and food are the best.
1 people find it helpful
Accommodation's Reply
15 May 2022
Dear Jeremia S.K, We are very delighted to hear and receive an excellent review that you had been served the best services, and the food, perfect location and great view of your recent stay at the Kastara Resort & SPA. Your review shall be our primary reference on maintaining and keeping the best services to exceed our beloved customers upon having a return visit in the near future. Best regards, Management
Niel
icon-origin-TRAVELOKA
8.5
/10
Reviewed 219 week(s) ago
Nice place, I love it, its the 12 time I had been here
1 people find it helpful
Accommodation's Reply
05 May 2022
Nathaniel, Thank you very much for your great support to the Kastara Resort & SPA by visiting us more than 12 times due to the property being nice and you loved it. Your review would be our best reference on maintaining the excellent service to exceed our beloved customer's expectations. Best regards Management
Vinod Kumar Jain
icon-origin-TRAVELOKA
6.1
/10
Reviewed 219 week(s) ago
They know how to do hospitality but not about professionalism. Overall such the room, pool, facilities are great but please I don't want to give bad reviews but unfortunately, I need to do this. My fiance and I booked 4D3N, but in bad luck, my fiance missed his flight. I called the agent and the hotel to make a cancellation but they said couldn't. Then okay I paid once checked in for 4D3N in "cash by debit card". And suddenly the next day the hotel said to me only give me 3D2N for the room, I was shocked and they give me such a reason that needed me to understand their situation even tho it was not okay, and they promise to give me a 1-day refund. The refund I asked when I check out, and they said will transfer, I asked again for cash and they insisted to transfer by bank account asap. Then I was okay and moved to another hotel. And until this time no refund transfer going to my account, I called the hotel and they said can't do today because it's sunday. What, after I moving to another hotel and everything they said?
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2 people find it helpful
Dewi K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 221 week(s) ago
Had the best days staying here, the room has a bathtub in the balcony with a magnificent view. All the staffs were very friendly. The pool, the view, the room all of it were amazing. Definitely will come back!
1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Dewi, We really appreciate for the time taking to express such a very candid and excellent review of your recent holiday at the property. Your review shall be used to encourage the entire team to maintain their excellent job performance. Best regards, Management
Chaidhy
icon-origin-TRAVELOKA
6.4
/10
Reviewed 221 week(s) ago
Not recommended for local visitors/family because the management will charge additional fees for children aged 13+, only suitable for couples because it is also supported by a semi-open bathroom layout. The rest is standard.
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1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Bapak Chaidhy, We thank you very much for your review, which was very constructive when staying at this property. For the additional costs that are charged to the son / father, (children 13 years and over, it is our standard that will and is being applied fairly to all customers from various market segments who support us. Best regards, Management.
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Fahmi Y.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 221 week(s) ago
Hotel bagus tidak terlalu mahal tapi service bagus, ada fasilitas sewa motor, usahan untuk check in jangan terlalu malam, karena jalanan menuju hotel gelap. Kamar bersih bagus, terawat sekali.
1 people find it helpful
Accommodation's Reply
05 May 2022
Dear Fahmi, We are very happy and happy to hear and receive very positive reviews about the holidays that have been carried out at Kastara Resort & SPA, with good hotels and services, clean and well-maintained motorbike rental services, and recommendations. We will use this review as a reference to further improve excellent service for all guests who will stay at this property. Best regards Management
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Christine T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 221 week(s) ago
Good hotel, nice interior, friendly waiter, get a welcome drink. Next time will come back here.
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1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Christine, On behalf of the hotel staff and management, we express our deepest gratitude for the very positive review of the visit made in the middle of this month. We will use this valuable review as a reference or foothold to maintain our service which is considered friendly with a good interior. Best regards Management,
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Indah P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 221 week(s) ago
Thanks to my husband for bringing me here! The best birthday gift ever! The room, foods, services is 10/10! I can't wait to visit again with my kids, so they can enjoy here too! Thank you, Kastara! Hope you can be No. 1 Resort in Ubud! See you again!
+4
1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Indah, Thank you very much for your excellent and very candid review of your recent holiday at Katara Resort & SPA. Your review would be extremely encouraging to keep performing their excellent job task, to exceed the guest's expectations. Best regards, Management.
Number of reviews per page
20
40

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Exterior 4 Kastara Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Kastara Resort

Traveloka (165)
Other sources (89)
8.9
Very Good
From 165 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.0

Meal

8.6

Location

8.6

Service and Facilites

9.0

People often mention about Kastara Resort
All
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Room Space (1)
Bedroom (1)
Bathroom (1)
Hotel Area (1)
Taste (1)
In-house Restaurant (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Kastara Resort

Number of reviews per page
20
40
Customer reviews
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 59 week(s) ago
It was amazing to stay here for vacation.
Find this review helpful?
Komang
icon-origin-TRAVELOKA
9.7
/10
Reviewed 132 week(s) ago
Resort yang bagus, view dan pool keren, staf yang ramah, kamar-nya luas, makanan-nya juga enak.
Find this review helpful?
Rosyana
icon-origin-TRAVELOKA
9.4
/10
Reviewed 202 week(s) ago
Pas baru nyampe, mikirnya ya ampun hotelnya jauh dari mana-mana. Tapi kebayar semua dengan view, service, fasilitas dan makanannya. Pijatnya enak, makanan enak, semua permintaan difasilitasi dengan baik. Gak ada diskriminasi tamu indo dan luar di sini. Gak jauh dari hotel, ada banyak pilihan makanan dengan view pagi dan sore yang bagus serta harga lebih murah. Kalo menelusuri jalannya sampai ujung akan tembus ke Bukit Campuhan. Makasih Kastara Resort! Pengen lebih lama tinggal di sini deh!
Read More
Find this review helpful?
Accommodation's Reply
06 Sep 2022
Dear Rosyana, Thank you for taking the time to write a review that really helps Kastara Resort in maintaining the reputation of this property. We will use this review as the main reference when we provide services to meet the expectations of all our customers both from within and outside the country. Best regards, Management
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Jessy l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 208 week(s) ago
Kastara is a delightful resort. The place is comfortable. Very beautiful scenery. Very suitable for those who want to honeymoon.
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Find this review helpful?
Accommodation's Reply
19 Aug 2022
To Jessy, Thank you for the time you have taken to provide a very positive review of your experience while staying at the Kastara Resort & SPA hotel a few weeks ago. This review will be our reference in carrying out our daily tasks in order to help all Kastara guests to get satisfaction and an unforgettable vacation. Best regards Management
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Johana K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 212 week(s) ago
This hotel is very awesome with a beautiful view, bathtub, good service, good people, and good breakfast. I love Kastara Hotel so much. It was an unforgettable experience staying there. Thanks God for bringing me and my husband to Kastara Resort ❤️
+2
Find this review helpful?
Elfina H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 213 week(s) ago
Thank you Kastara Resort for serving us well.
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Giovani A. F.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 216 week(s) ago
I like the room. But their service was very bad and very disappointing. They treat local guests impolitely like we don't have money. And the TV in the room also with no signal.
3 people find it helpful
Accommodation's Reply
01 Jun 2022
Dear Giovani, I personally really appreciate the time taking to express and send us such a very constructive review or feedback of your recent accommodation at the Kastara Resort & SPA. We are very sorry to hear that our team were not able to serve all our valued customers equally and similarly. Please kindly accept our sincere apology for not being able to serve equally and based on our standard upon staying at the Kastara Resort & SPA recently. Your review shall be our extremely top guideline on conducting such an effective training and consoling to improve the attitude and skill of the entire hotel staff to perform their job task as bests as they should. Hopefully by having conducted all our action plans could be able to change and turn away around of your mindset to have a return visit in the near future. Best regards, Management
Patricia G.
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8.5
/10
Reviewed 217 week(s) ago
Menyenangkan sekali. Akan kembali ke sini lagi.
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Accommodation's Reply
01 Jun 2022
Dear Patricia, We thank you for the very positive and extraordinary reviews that have been shared and uploaded from your experience while on vacation at Katara Resort & SPA. We will use this review as a reference and guide in providing the best service for all our guests so that they can meet their expectations. Best regards Management
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Patricia G.
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8.5
/10
Reviewed 217 week(s) ago
Semuanya ramah-ramah. Relaxing place. Akan kembali lagi ke sini.
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Accommodation's Reply
31 May 2022
Dear Patricia, We are very happy to hear and receive very positive reviews from the experience of visiting and staying at Kastara Resort. We will use this review as a reference and guideline to improve the quality and quality of services for all guests or customers who are loyal and loyal to this property. Best regards Management
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Mariana
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9.7
/10
Reviewed 217 week(s) ago
I am trully happy stay at Kastara Resort, Friendly staff, Awesome Room, Great Spa and Good Food. Happy Honeymoon trip 😊. See You Soon
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Accommodation's Reply
21 May 2022
Dear Mariana, We are very delighted to hear and receive a very candid and excellent review of your recent Honeymoon stay we were truly happy with the friendly staff, awesome room, great SPA, and Good Food. Your review is extremely encouraging to the entire team on maintaining the best and excellent services to exceed our beloved customers. Best regards, Management
Reza P.
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9.4
/10
Reviewed 218 week(s) ago
Very happy to stay here, the service is really okay, ordering food at the restaurant is also really good, it's worth it. Thank you caste.
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Accommodation's Reply
15 May 2022
Dear Reza, Thank you for taking the time to share some reviews about the service, good food. Of course, we will use this review as a guide and reference to maintain it. Best regards Management
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Denny N.
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9.1
/10
Reviewed 218 week(s) ago
Spacious rooms with amazingly beautiful views, good breakfast even though it's a la carte, clean rooms, quiet location even though it's on the side of the road, nice morning walk to Gunung Bee Temple, recommended.
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Accommodation's Reply
15 May 2022
Dear Denny, Heard very positive and extraordinary reviews, about very spacious rooms, amazing views, delicious breakfast, clean rooms, quiet location, highly recommended walking location, we feel proud and flattered, to always be able and able to maintain, and improve better service. Best regards Management
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Jeremia S. K.
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9.7
/10
Reviewed 219 week(s) ago
Location so perfect, the view also great. Their services and food are the best.
1 people find it helpful
Accommodation's Reply
15 May 2022
Dear Jeremia S.K, We are very delighted to hear and receive an excellent review that you had been served the best services, and the food, perfect location and great view of your recent stay at the Kastara Resort & SPA. Your review shall be our primary reference on maintaining and keeping the best services to exceed our beloved customers upon having a return visit in the near future. Best regards, Management
Niel
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8.5
/10
Reviewed 219 week(s) ago
Nice place, I love it, its the 12 time I had been here
1 people find it helpful
Accommodation's Reply
05 May 2022
Nathaniel, Thank you very much for your great support to the Kastara Resort & SPA by visiting us more than 12 times due to the property being nice and you loved it. Your review would be our best reference on maintaining the excellent service to exceed our beloved customer's expectations. Best regards Management
Vinod Kumar Jain
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6.1
/10
Reviewed 219 week(s) ago
They know how to do hospitality but not about professionalism. Overall such the room, pool, facilities are great but please I don't want to give bad reviews but unfortunately, I need to do this. My fiance and I booked 4D3N, but in bad luck, my fiance missed his flight. I called the agent and the hotel to make a cancellation but they said couldn't. Then okay I paid once checked in for 4D3N in "cash by debit card". And suddenly the next day the hotel said to me only give me 3D2N for the room, I was shocked and they give me such a reason that needed me to understand their situation even tho it was not okay, and they promise to give me a 1-day refund. The refund I asked when I check out, and they said will transfer, I asked again for cash and they insisted to transfer by bank account asap. Then I was okay and moved to another hotel. And until this time no refund transfer going to my account, I called the hotel and they said can't do today because it's sunday. What, after I moving to another hotel and everything they said?
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2 people find it helpful
Dewi K.
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9.4
/10
Reviewed 221 week(s) ago
Had the best days staying here, the room has a bathtub in the balcony with a magnificent view. All the staffs were very friendly. The pool, the view, the room all of it were amazing. Definitely will come back!
1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Dewi, We really appreciate for the time taking to express such a very candid and excellent review of your recent holiday at the property. Your review shall be used to encourage the entire team to maintain their excellent job performance. Best regards, Management
Chaidhy
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6.4
/10
Reviewed 221 week(s) ago
Not recommended for local visitors/family because the management will charge additional fees for children aged 13+, only suitable for couples because it is also supported by a semi-open bathroom layout. The rest is standard.
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1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Bapak Chaidhy, We thank you very much for your review, which was very constructive when staying at this property. For the additional costs that are charged to the son / father, (children 13 years and over, it is our standard that will and is being applied fairly to all customers from various market segments who support us. Best regards, Management.
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Fahmi Y.
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9.4
/10
Reviewed 221 week(s) ago
Hotel bagus tidak terlalu mahal tapi service bagus, ada fasilitas sewa motor, usahan untuk check in jangan terlalu malam, karena jalanan menuju hotel gelap. Kamar bersih bagus, terawat sekali.
1 people find it helpful
Accommodation's Reply
05 May 2022
Dear Fahmi, We are very happy and happy to hear and receive very positive reviews about the holidays that have been carried out at Kastara Resort & SPA, with good hotels and services, clean and well-maintained motorbike rental services, and recommendations. We will use this review as a reference to further improve excellent service for all guests who will stay at this property. Best regards Management
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Christine T.
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10.0
/10
Reviewed 221 week(s) ago
Good hotel, nice interior, friendly waiter, get a welcome drink. Next time will come back here.
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1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Christine, On behalf of the hotel staff and management, we express our deepest gratitude for the very positive review of the visit made in the middle of this month. We will use this valuable review as a reference or foothold to maintain our service which is considered friendly with a good interior. Best regards Management,
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Indah P.
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10.0
/10
Reviewed 221 week(s) ago
Thanks to my husband for bringing me here! The best birthday gift ever! The room, foods, services is 10/10! I can't wait to visit again with my kids, so they can enjoy here too! Thank you, Kastara! Hope you can be No. 1 Resort in Ubud! See you again!
+4
1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Indah, Thank you very much for your excellent and very candid review of your recent holiday at Katara Resort & SPA. Your review would be extremely encouraging to keep performing their excellent job task, to exceed the guest's expectations. Best regards, Management.
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