Kastara Resort

Resorts
All-star Accommodation
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9.1
/10
Very Good
260 reviews

What Guests Say About Their Stay

Indah P.

10.0
/ 10
Thanks to my husband for bringing me here! The best birthday gift ever! The room, foods, services is 10/10! I can't wait to visit again with my kids, so they can enjoy here too! Thank you, Kastara! Hope you can be No. 1 Resort in Ubud! See you again!

Debra

10.0
/ 10
From the time you arrive you are treated with the utmost respect and courtesy. The facilities were beautiful and clean. The staff were always smiling and greeting you by name most of the time. I had the massage and it was wonderful. I highly recommend.

James

10.0
/ 10
Kastara Resort was absolutely phenomenal from start to finish the staff were warm, professional, and incredibly attentive, the management ran everything seamlessly, and the overall atmosphere was peaceful and luxurious. The resort itself is breathtakingly beautiful, with stunning views, a calm ambiance, and spotless cleanliness throughout the entire property, including our room which was maintained perfectly by housekeeping every day. The food was outstanding fresh, flavorful, beautifully presented, and accommodating to our preferences, making every meal a highlight of our stay. From check-in to check-out, everything felt smooth, well-organized, and genuinely guest-centered, making this one of the best resorts we’ve ever stayed at. Kastara truly delivers top-tier hospitality, comfort, and tranquility, and we can’t wait to return highly recommend to anyone visiting Bali.

Khadja Katherine

10.0
/ 10
Everything about this hotel I loved. Breakfast, gym, yoga, the staff. Loved everything. The hotel room smelled really good and it was clean. The kimono in the room as well as slippers were welcome additions. I also enjoyed the live entertainment at dinner. My twin sister and I celebrated our birthday here and it was everything. There was no conditioner and I needed to request it. But because the hotel was so beautiful, that didn’t affect me. Just go ahead and book!
In the Area
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Jl. Bangkiang Sidem, Keliki, Tegalalang, Ubud, Gianyar, Bali, Indonesia, 80571

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Kastara Resort is a resort is located at Payangan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Kastara Resort

Jl. Bangkiang Sidem, Keliki, Tegalalang, Ubud, Gianyar, Bali, Indonesia, 80571
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Exterior 2 Kastara Resort

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The Charm of Kastara Resort

For Australian travellers seeking an authentic and comfortable Balinese escape, Kastara Resort presents a compelling choice. Nestled in the heart of Bali, this resort offers a blend of serene relaxation and convenient access to the island's vibrant culture. Whether you're dreaming of sun-drenched beaches, lush rice paddies, or the tantalizing flavours of Indonesian cuisine, Kastara Resort provides a welcoming base for your adventures. Rates at Kastara Resort start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Kastara Resort

Kastara Resort is situated in the picturesque Gianyar region of Bali, an area renowned for its artistic heritage and stunning natural landscapes. Located approximately Jl. Bangkiang Sidem, Keliki, Tegalalang, Ubud, Gianyar, Bali, Indonesia, 80571, the resort offers a tranquil retreat away from the bustling crowds, yet remains within easy reach of key attractions. For those arriving by air, Ngurah Rai International Airport (DPS) is a manageable distance away, and various transport options are readily available to whisk you to your accommodation. The surrounding area is dotted with charming local villages, artisanal workshops, and verdant rice terraces, offering a glimpse into traditional Balinese life. It’s an ideal location for travellers who appreciate both peace and proximity to cultural experiences.

Guest Facilities and Services at Kastara Resort

Guest facilities at Kastara Resort are designed to ensure a comfortable and convenient stay for all visitors. The resort understands the importance of starting the day right, offering excellent breakfast options that cater to diverse tastes, including delicious coffee that will satisfy even the most discerning café enthusiast. For travellers who value peace of mind, secure luggage storage is available, allowing you to explore freely without worry. Complimentary Wi-Fi is provided throughout the property, keeping you connected during your stay. The 24-hour front desk is staffed by friendly and knowledgeable personnel, always ready to assist with any queries or requests, ensuring a smooth and enjoyable experience from check-in to check-out.

Room Information and Stay Experience at Kastara Resort

Kastara Resort offers a range of accommodation options designed to suit various preferences and travel needs. The room types of Kastara Resort are thoughtfully appointed to provide a sanctuary of comfort and tranquility. Each room is meticulously maintained to ensure a high standard of cleanliness, a crucial factor for many Australian travellers. Modern climate control systems, including efficient air-conditioning, guarantee a pleasant temperature regardless of the Balinese weather. Guests can expect well-appointed bathrooms, offering a clean and refreshing space to begin and end their day. The emphasis is on creating a restful environment where you can truly unwind and recharge after exploring the wonders of Bali.

Recommended Nearby Dining and Cafes around Kastara Resort

The culinary landscape surrounding Kastara Resort is as rich and diverse as Bali itself. Guests will find a delightful array of dining experiences, from authentic local eateries serving traditional Indonesian fare to charming cafes offering expertly brewed coffee and light bites. The vibrant food scene in Gianyar means you're never far from a delicious meal. Whether you're craving a hearty breakfast with all the trimmings, a leisurely brunch, or an intimate dinner, the local area provides ample opportunities to tantalize your taste buds. Exploring the nearby food stalls and restaurants is an integral part of the Balinese experience, offering a true immersion into the local culture and flavours.

Popular Attractions and Activities near Kastara Resort

The Gianyar region, where Kastara Resort is located, is a treasure trove of cultural and natural wonders. Visitors will find a wealth of activities and sights to explore. Some of the most popular attractions include the serene Tegalalang Rice Terraces, offering breathtaking panoramic views and excellent photo opportunities. The ancient Goa Gajah (Elephant Cave) provides a fascinating glimpse into Bali's historical and spiritual past. For those seeking artistic inspiration, the numerous artisan villages, such as Mas village known for its wood carving, are a must-visit. The beautiful beaches of Sanur are also within reasonable reach, offering a more relaxed coastal experience compared to some of Bali's busier southern shores. Finally, the vibrant Ubud Monkey Forest, a sacred sanctuary home to playful macaques and ancient temples, is another iconic destination that draws many visitors. If you are looking for other activities around Kastara Resort, check out the best deals on Traveloka: Recommended activities in Gianyar!

How to Get to Kastara Resort from the Airport

Navigating your journey from Ngurah Rai International Airport (DPS) to Kastara Resort is straightforward, with several convenient transportation options available. For those seeking efficiency, airport link trains provide a direct and comfortable route towards the city centre, from where you can connect to other modes of transport. Alternatively, airport shuttle buses offer a cost-effective way to reach various points across the island. Public metered taxis are readily available at the airport, ensuring a reliable journey directly to your destination. For added flexibility, rideshare services are also a popular choice for many travellers. Planning your **Kastara Resort airport transfer** in advance can help ensure a smooth arrival. You can explore various **airport transfer service** options on Traveloka to find the best fit for your needs.

Summary of Why You Should Choose Kastara Resort

Kastara Resort stands out as an excellent choice for Australian travellers looking for a memorable and comfortable stay in Bali. Its prime location in Gianyar offers a perfect balance of tranquility and accessibility to the island's rich cultural tapestry. The resort's commitment to providing comfortable, clean, and well-equipped rooms, coupled with friendly and helpful service, ensures a relaxing experience. The availability of great breakfast options and convenient facilities further enhances the guest experience.

  • Conveniently located in the culturally rich Gianyar region.
  • Comfortable and clean accommodation with modern amenities.
  • Friendly and attentive service to cater to your needs.
  • Easy access to local attractions, dining, and natural beauty.

To secure your ideal getaway, it's recommended to **Check room availability at Kastara Resort** and **Book Kastara Resort** through Traveloka.

For more options, you can also Book budget hotels in Bali and Easily book domestic and international flights at low prices.

All facilities in Kastara Resort

Bar, Cafe and Lounge Kastara Resort
Bar, Cafe and Lounge
Swimming Pool Kastara Resort
Swimming Pool
Entertainment Facility Kastara Resort
Entertainment Facility
Fitness Center Kastara Resort
Fitness Center
Functional Hall Kastara Resort
Functional Hall

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Desk
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Wedding service

General

  • AC
  • Heater
  • Swimming pool
  • Smoking area
  • Terrace

Food and Drinks

  • Bar
  • Dining area
  • Gluten-free meals
  • Poolside bar

Things to Do

  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sun loungers

Transportation

  • Airport transfer
  • Valet parking

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Kastara Resort

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Breakfast

Breakfast at the accommodation will be provided from 08:00 - 11:00.

Pets

Pets are allowed in the accommodation. Additional charges apply.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Kastara Resort
16
Number of floors in Kastara Resort
5
Another facilities in Kastara Resort
Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked questions about Kastara Resort

What are available facilities at Kastara Resort?
There are top facilites at Kastara Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Kastara Resort?
The standard check-in time at Kastara Resort is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Kastara Resort?
Kastara Resort has a 5.0-star rating.
How many floors does Kastara Resort have?
Kastara Resort has 5.
How many rooms are available at Kastara Resort?
Kastara Resort has 16.
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Kastara Resort reviews and ratings

Overall Ratings & Reviews Kastara Resort

Traveloka (165)
Other sources (95)
8.9
Very Good
From 165 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.0

Meal

8.6

Location

8.6

Service and Facilites

9.0

People often mention about Kastara Resort
All
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Room Space (1)
Bedroom (1)
Bathroom (1)
Hotel Area (1)
Taste (1)
In-house Restaurant (1)
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Traveller Reviews Kastara Resort

Number of reviews per page
20
40
Customer reviews
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 65 week(s) ago
It was amazing to stay here for vacation.
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Komang
icon-origin-TRAVELOKA
9.7
/10
Reviewed 139 week(s) ago
Resort yang bagus, view dan pool keren, staf yang ramah, kamar-nya luas, makanan-nya juga enak.
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Rosyana
icon-origin-TRAVELOKA
9.4
/10
Reviewed 209 week(s) ago
Pas baru nyampe, mikirnya ya ampun hotelnya jauh dari mana-mana. Tapi kebayar semua dengan view, service, fasilitas dan makanannya. Pijatnya enak, makanan enak, semua permintaan difasilitasi dengan baik. Gak ada diskriminasi tamu indo dan luar di sini. Gak jauh dari hotel, ada banyak pilihan makanan dengan view pagi dan sore yang bagus serta harga lebih murah. Kalo menelusuri jalannya sampai ujung akan tembus ke Bukit Campuhan. Makasih Kastara Resort! Pengen lebih lama tinggal di sini deh!
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Accommodation's Reply
06 Sep 2022
Dear Rosyana, Thank you for taking the time to write a review that really helps Kastara Resort in maintaining the reputation of this property. We will use this review as the main reference when we provide services to meet the expectations of all our customers both from within and outside the country. Best regards, Management
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Jessy l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 215 week(s) ago
Kastara is a delightful resort. The place is comfortable. Very beautiful scenery. Very suitable for those who want to honeymoon.
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Accommodation's Reply
19 Aug 2022
To Jessy, Thank you for the time you have taken to provide a very positive review of your experience while staying at the Kastara Resort & SPA hotel a few weeks ago. This review will be our reference in carrying out our daily tasks in order to help all Kastara guests to get satisfaction and an unforgettable vacation. Best regards Management
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Johana K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 219 week(s) ago
This hotel is very awesome with a beautiful view, bathtub, good service, good people, and good breakfast. I love Kastara Hotel so much. It was an unforgettable experience staying there. Thanks God for bringing me and my husband to Kastara Resort ❤️
+2
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Elfina H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 220 week(s) ago
Thank you Kastara Resort for serving us well.
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Giovani A. F.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 223 week(s) ago
I like the room. But their service was very bad and very disappointing. They treat local guests impolitely like we don't have money. And the TV in the room also with no signal.
3 people find it helpful
Accommodation's Reply
01 Jun 2022
Dear Giovani, I personally really appreciate the time taking to express and send us such a very constructive review or feedback of your recent accommodation at the Kastara Resort & SPA. We are very sorry to hear that our team were not able to serve all our valued customers equally and similarly. Please kindly accept our sincere apology for not being able to serve equally and based on our standard upon staying at the Kastara Resort & SPA recently. Your review shall be our extremely top guideline on conducting such an effective training and consoling to improve the attitude and skill of the entire hotel staff to perform their job task as bests as they should. Hopefully by having conducted all our action plans could be able to change and turn away around of your mindset to have a return visit in the near future. Best regards, Management
Patricia G.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 224 week(s) ago
Menyenangkan sekali. Akan kembali ke sini lagi.
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Accommodation's Reply
01 Jun 2022
Dear Patricia, We thank you for the very positive and extraordinary reviews that have been shared and uploaded from your experience while on vacation at Katara Resort & SPA. We will use this review as a reference and guide in providing the best service for all our guests so that they can meet their expectations. Best regards Management
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Patricia G.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 224 week(s) ago
Semuanya ramah-ramah. Relaxing place. Akan kembali lagi ke sini.
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Accommodation's Reply
31 May 2022
Dear Patricia, We are very happy to hear and receive very positive reviews from the experience of visiting and staying at Kastara Resort. We will use this review as a reference and guideline to improve the quality and quality of services for all guests or customers who are loyal and loyal to this property. Best regards Management
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Mariana
icon-origin-TRAVELOKA
9.7
/10
Reviewed 224 week(s) ago
I am trully happy stay at Kastara Resort, Friendly staff, Awesome Room, Great Spa and Good Food. Happy Honeymoon trip 😊. See You Soon
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Accommodation's Reply
21 May 2022
Dear Mariana, We are very delighted to hear and receive a very candid and excellent review of your recent Honeymoon stay we were truly happy with the friendly staff, awesome room, great SPA, and Good Food. Your review is extremely encouraging to the entire team on maintaining the best and excellent services to exceed our beloved customers. Best regards, Management
Reza P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 225 week(s) ago
Very happy to stay here, the service is really okay, ordering food at the restaurant is also really good, it's worth it. Thank you caste.
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Accommodation's Reply
15 May 2022
Dear Reza, Thank you for taking the time to share some reviews about the service, good food. Of course, we will use this review as a guide and reference to maintain it. Best regards Management
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Denny N.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 225 week(s) ago
Spacious rooms with amazingly beautiful views, good breakfast even though it's a la carte, clean rooms, quiet location even though it's on the side of the road, nice morning walk to Gunung Bee Temple, recommended.
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Accommodation's Reply
15 May 2022
Dear Denny, Heard very positive and extraordinary reviews, about very spacious rooms, amazing views, delicious breakfast, clean rooms, quiet location, highly recommended walking location, we feel proud and flattered, to always be able and able to maintain, and improve better service. Best regards Management
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Jeremia S. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 226 week(s) ago
Location so perfect, the view also great. Their services and food are the best.
1 people find it helpful
Accommodation's Reply
15 May 2022
Dear Jeremia S.K, We are very delighted to hear and receive an excellent review that you had been served the best services, and the food, perfect location and great view of your recent stay at the Kastara Resort & SPA. Your review shall be our primary reference on maintaining and keeping the best services to exceed our beloved customers upon having a return visit in the near future. Best regards, Management
Niel
icon-origin-TRAVELOKA
8.5
/10
Reviewed 226 week(s) ago
Nice place, I love it, its the 12 time I had been here
1 people find it helpful
Accommodation's Reply
05 May 2022
Nathaniel, Thank you very much for your great support to the Kastara Resort & SPA by visiting us more than 12 times due to the property being nice and you loved it. Your review would be our best reference on maintaining the excellent service to exceed our beloved customer's expectations. Best regards Management
Vinod Kumar Jain
icon-origin-TRAVELOKA
6.1
/10
Reviewed 226 week(s) ago
They know how to do hospitality but not about professionalism. Overall such the room, pool, facilities are great but please I don't want to give bad reviews but unfortunately, I need to do this. My fiance and I booked 4D3N, but in bad luck, my fiance missed his flight. I called the agent and the hotel to make a cancellation but they said couldn't. Then okay I paid once checked in for 4D3N in "cash by debit card". And suddenly the next day the hotel said to me only give me 3D2N for the room, I was shocked and they give me such a reason that needed me to understand their situation even tho it was not okay, and they promise to give me a 1-day refund. The refund I asked when I check out, and they said will transfer, I asked again for cash and they insisted to transfer by bank account asap. Then I was okay and moved to another hotel. And until this time no refund transfer going to my account, I called the hotel and they said can't do today because it's sunday. What, after I moving to another hotel and everything they said?
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2 people find it helpful
Dewi K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 228 week(s) ago
Had the best days staying here, the room has a bathtub in the balcony with a magnificent view. All the staffs were very friendly. The pool, the view, the room all of it were amazing. Definitely will come back!
1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Dewi, We really appreciate for the time taking to express such a very candid and excellent review of your recent holiday at the property. Your review shall be used to encourage the entire team to maintain their excellent job performance. Best regards, Management
Chaidhy
icon-origin-TRAVELOKA
6.4
/10
Reviewed 228 week(s) ago
Not recommended for local visitors/family because the management will charge additional fees for children aged 13+, only suitable for couples because it is also supported by a semi-open bathroom layout. The rest is standard.
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1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Bapak Chaidhy, We thank you very much for your review, which was very constructive when staying at this property. For the additional costs that are charged to the son / father, (children 13 years and over, it is our standard that will and is being applied fairly to all customers from various market segments who support us. Best regards, Management.
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Fahmi Yusitasari
icon-origin-TRAVELOKA
9.4
/10
Reviewed 228 week(s) ago
Hotel bagus tidak terlalu mahal tapi service bagus, ada fasilitas sewa motor, usahan untuk check in jangan terlalu malam, karena jalanan menuju hotel gelap. Kamar bersih bagus, terawat sekali.
1 people find it helpful
Accommodation's Reply
05 May 2022
Dear Fahmi, We are very happy and happy to hear and receive very positive reviews about the holidays that have been carried out at Kastara Resort & SPA, with good hotels and services, clean and well-maintained motorbike rental services, and recommendations. We will use this review as a reference to further improve excellent service for all guests who will stay at this property. Best regards Management
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Christine T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 228 week(s) ago
Good hotel, nice interior, friendly waiter, get a welcome drink. Next time will come back here.
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1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Christine, On behalf of the hotel staff and management, we express our deepest gratitude for the very positive review of the visit made in the middle of this month. We will use this valuable review as a reference or foothold to maintain our service which is considered friendly with a good interior. Best regards Management,
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Indah P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 228 week(s) ago
Thanks to my husband for bringing me here! The best birthday gift ever! The room, foods, services is 10/10! I can't wait to visit again with my kids, so they can enjoy here too! Thank you, Kastara! Hope you can be No. 1 Resort in Ubud! See you again!
+4
1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Indah, Thank you very much for your excellent and very candid review of your recent holiday at Katara Resort & SPA. Your review would be extremely encouraging to keep performing their excellent job task, to exceed the guest's expectations. Best regards, Management.
Number of reviews per page
20
40

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Exterior 4 Kastara Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Kastara Resort

Traveloka (165)
Other sources (95)
8.9
Very Good
From 165 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.0

Meal

8.6

Location

8.6

Service and Facilites

9.0

People often mention about Kastara Resort
All
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Room Space (1)
Bedroom (1)
Bathroom (1)
Hotel Area (1)
Taste (1)
In-house Restaurant (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Kastara Resort

Number of reviews per page
20
40
Customer reviews
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 65 week(s) ago
It was amazing to stay here for vacation.
Find this review helpful?
Komang
icon-origin-TRAVELOKA
9.7
/10
Reviewed 139 week(s) ago
Resort yang bagus, view dan pool keren, staf yang ramah, kamar-nya luas, makanan-nya juga enak.
Find this review helpful?
Rosyana
icon-origin-TRAVELOKA
9.4
/10
Reviewed 209 week(s) ago
Pas baru nyampe, mikirnya ya ampun hotelnya jauh dari mana-mana. Tapi kebayar semua dengan view, service, fasilitas dan makanannya. Pijatnya enak, makanan enak, semua permintaan difasilitasi dengan baik. Gak ada diskriminasi tamu indo dan luar di sini. Gak jauh dari hotel, ada banyak pilihan makanan dengan view pagi dan sore yang bagus serta harga lebih murah. Kalo menelusuri jalannya sampai ujung akan tembus ke Bukit Campuhan. Makasih Kastara Resort! Pengen lebih lama tinggal di sini deh!
Read More
Find this review helpful?
Accommodation's Reply
06 Sep 2022
Dear Rosyana, Thank you for taking the time to write a review that really helps Kastara Resort in maintaining the reputation of this property. We will use this review as the main reference when we provide services to meet the expectations of all our customers both from within and outside the country. Best regards, Management
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Jessy l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 215 week(s) ago
Kastara is a delightful resort. The place is comfortable. Very beautiful scenery. Very suitable for those who want to honeymoon.
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Find this review helpful?
Accommodation's Reply
19 Aug 2022
To Jessy, Thank you for the time you have taken to provide a very positive review of your experience while staying at the Kastara Resort & SPA hotel a few weeks ago. This review will be our reference in carrying out our daily tasks in order to help all Kastara guests to get satisfaction and an unforgettable vacation. Best regards Management
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Johana K.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 219 week(s) ago
This hotel is very awesome with a beautiful view, bathtub, good service, good people, and good breakfast. I love Kastara Hotel so much. It was an unforgettable experience staying there. Thanks God for bringing me and my husband to Kastara Resort ❤️
+2
Find this review helpful?
Elfina H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 220 week(s) ago
Thank you Kastara Resort for serving us well.
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Giovani A. F.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 223 week(s) ago
I like the room. But their service was very bad and very disappointing. They treat local guests impolitely like we don't have money. And the TV in the room also with no signal.
3 people find it helpful
Accommodation's Reply
01 Jun 2022
Dear Giovani, I personally really appreciate the time taking to express and send us such a very constructive review or feedback of your recent accommodation at the Kastara Resort & SPA. We are very sorry to hear that our team were not able to serve all our valued customers equally and similarly. Please kindly accept our sincere apology for not being able to serve equally and based on our standard upon staying at the Kastara Resort & SPA recently. Your review shall be our extremely top guideline on conducting such an effective training and consoling to improve the attitude and skill of the entire hotel staff to perform their job task as bests as they should. Hopefully by having conducted all our action plans could be able to change and turn away around of your mindset to have a return visit in the near future. Best regards, Management
Patricia G.
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8.5
/10
Reviewed 224 week(s) ago
Menyenangkan sekali. Akan kembali ke sini lagi.
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Accommodation's Reply
01 Jun 2022
Dear Patricia, We thank you for the very positive and extraordinary reviews that have been shared and uploaded from your experience while on vacation at Katara Resort & SPA. We will use this review as a reference and guide in providing the best service for all our guests so that they can meet their expectations. Best regards Management
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Patricia G.
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8.5
/10
Reviewed 224 week(s) ago
Semuanya ramah-ramah. Relaxing place. Akan kembali lagi ke sini.
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Accommodation's Reply
31 May 2022
Dear Patricia, We are very happy to hear and receive very positive reviews from the experience of visiting and staying at Kastara Resort. We will use this review as a reference and guideline to improve the quality and quality of services for all guests or customers who are loyal and loyal to this property. Best regards Management
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Mariana
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9.7
/10
Reviewed 224 week(s) ago
I am trully happy stay at Kastara Resort, Friendly staff, Awesome Room, Great Spa and Good Food. Happy Honeymoon trip 😊. See You Soon
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Accommodation's Reply
21 May 2022
Dear Mariana, We are very delighted to hear and receive a very candid and excellent review of your recent Honeymoon stay we were truly happy with the friendly staff, awesome room, great SPA, and Good Food. Your review is extremely encouraging to the entire team on maintaining the best and excellent services to exceed our beloved customers. Best regards, Management
Reza P.
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9.4
/10
Reviewed 225 week(s) ago
Very happy to stay here, the service is really okay, ordering food at the restaurant is also really good, it's worth it. Thank you caste.
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Accommodation's Reply
15 May 2022
Dear Reza, Thank you for taking the time to share some reviews about the service, good food. Of course, we will use this review as a guide and reference to maintain it. Best regards Management
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Denny N.
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9.1
/10
Reviewed 225 week(s) ago
Spacious rooms with amazingly beautiful views, good breakfast even though it's a la carte, clean rooms, quiet location even though it's on the side of the road, nice morning walk to Gunung Bee Temple, recommended.
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Accommodation's Reply
15 May 2022
Dear Denny, Heard very positive and extraordinary reviews, about very spacious rooms, amazing views, delicious breakfast, clean rooms, quiet location, highly recommended walking location, we feel proud and flattered, to always be able and able to maintain, and improve better service. Best regards Management
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Jeremia S. K.
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9.7
/10
Reviewed 226 week(s) ago
Location so perfect, the view also great. Their services and food are the best.
1 people find it helpful
Accommodation's Reply
15 May 2022
Dear Jeremia S.K, We are very delighted to hear and receive an excellent review that you had been served the best services, and the food, perfect location and great view of your recent stay at the Kastara Resort & SPA. Your review shall be our primary reference on maintaining and keeping the best services to exceed our beloved customers upon having a return visit in the near future. Best regards, Management
Niel
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8.5
/10
Reviewed 226 week(s) ago
Nice place, I love it, its the 12 time I had been here
1 people find it helpful
Accommodation's Reply
05 May 2022
Nathaniel, Thank you very much for your great support to the Kastara Resort & SPA by visiting us more than 12 times due to the property being nice and you loved it. Your review would be our best reference on maintaining the excellent service to exceed our beloved customer's expectations. Best regards Management
Vinod Kumar Jain
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6.1
/10
Reviewed 226 week(s) ago
They know how to do hospitality but not about professionalism. Overall such the room, pool, facilities are great but please I don't want to give bad reviews but unfortunately, I need to do this. My fiance and I booked 4D3N, but in bad luck, my fiance missed his flight. I called the agent and the hotel to make a cancellation but they said couldn't. Then okay I paid once checked in for 4D3N in "cash by debit card". And suddenly the next day the hotel said to me only give me 3D2N for the room, I was shocked and they give me such a reason that needed me to understand their situation even tho it was not okay, and they promise to give me a 1-day refund. The refund I asked when I check out, and they said will transfer, I asked again for cash and they insisted to transfer by bank account asap. Then I was okay and moved to another hotel. And until this time no refund transfer going to my account, I called the hotel and they said can't do today because it's sunday. What, after I moving to another hotel and everything they said?
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2 people find it helpful
Dewi K.
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9.4
/10
Reviewed 228 week(s) ago
Had the best days staying here, the room has a bathtub in the balcony with a magnificent view. All the staffs were very friendly. The pool, the view, the room all of it were amazing. Definitely will come back!
1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Dewi, We really appreciate for the time taking to express such a very candid and excellent review of your recent holiday at the property. Your review shall be used to encourage the entire team to maintain their excellent job performance. Best regards, Management
Chaidhy
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6.4
/10
Reviewed 228 week(s) ago
Not recommended for local visitors/family because the management will charge additional fees for children aged 13+, only suitable for couples because it is also supported by a semi-open bathroom layout. The rest is standard.
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1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Bapak Chaidhy, We thank you very much for your review, which was very constructive when staying at this property. For the additional costs that are charged to the son / father, (children 13 years and over, it is our standard that will and is being applied fairly to all customers from various market segments who support us. Best regards, Management.
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Fahmi Yusitasari
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9.4
/10
Reviewed 228 week(s) ago
Hotel bagus tidak terlalu mahal tapi service bagus, ada fasilitas sewa motor, usahan untuk check in jangan terlalu malam, karena jalanan menuju hotel gelap. Kamar bersih bagus, terawat sekali.
1 people find it helpful
Accommodation's Reply
05 May 2022
Dear Fahmi, We are very happy and happy to hear and receive very positive reviews about the holidays that have been carried out at Kastara Resort & SPA, with good hotels and services, clean and well-maintained motorbike rental services, and recommendations. We will use this review as a reference to further improve excellent service for all guests who will stay at this property. Best regards Management
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Christine T.
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10.0
/10
Reviewed 228 week(s) ago
Good hotel, nice interior, friendly waiter, get a welcome drink. Next time will come back here.
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1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Christine, On behalf of the hotel staff and management, we express our deepest gratitude for the very positive review of the visit made in the middle of this month. We will use this valuable review as a reference or foothold to maintain our service which is considered friendly with a good interior. Best regards Management,
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Indah P.
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10.0
/10
Reviewed 228 week(s) ago
Thanks to my husband for bringing me here! The best birthday gift ever! The room, foods, services is 10/10! I can't wait to visit again with my kids, so they can enjoy here too! Thank you, Kastara! Hope you can be No. 1 Resort in Ubud! See you again!
+4
1 people find it helpful
Accommodation's Reply
24 Apr 2022
Dear Indah, Thank you very much for your excellent and very candid review of your recent holiday at Katara Resort & SPA. Your review would be extremely encouraging to keep performing their excellent job task, to exceed the guest's expectations. Best regards, Management.
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