Spacious room. Unique room for Japanese room type. Breakfast just so so. No place for breakfast but only pack delivered to your room. Overall satisfying to stay here. Very strategic location.
Very satisfied even though it was only 2 nights, I felt comfortable staying, the room was clean, all the facilities were functioning, and there was a large parking area.
This hotel is perfect, very good hospitality from the staff. My room was clean, nice, and had a perfect city view. Very comfortable and very strategic place. Breakfast superb! The service is top-notch, attention to details are very on point. Really enjoyed our stay there.
the hotel staff is friendly and relaxed. the facilities are good, the lobby has an aesthetic cafe. the location is also close to minimarkets and malls. this is the second time to the win and it never disappoints.
The staff was friendly and accommodating. The superior room is very spacious and comfortable. I brought my toddler and she was enjoying the hotel as well. Although the room price is quite affordable, the facility and environment are nice to stay with your loved ones.
The staff is very friendly, the hotel is highly recommended, even though it is low budget, the staff service is not inferior to a 5 star hotel, thank you Mutiara Hotel staff 🙏🙏
It’s so convenient to stay here. The room is wide enough with the additional facilities such as kitchen and balcony. Besides, the staff are friendly and professional. However, check-in process took times.
Very near to toll road. Suitable for transit when on road trip with surabaya as transit city. fast check in service and fast check out. Below have coffee shop and fast food, quite convenient.
The hotel is great for a short escape. The location is very strategic, the room is wide and clean, the service is excellent! They gave me a non-smoking room as I requested and I am so grateful for that. And what great next is that they gave guests a reusable and refilled water bottle and glasses so that no plastic wasted. Go Green!
The room is amazing! The living room is huge. Family friendly. All rooms have kitchen. Only cons is that the hotel do not provide iron and iron board to use. They only do pressing service 3 pieces for Rp40,000.
Very clean, nice staff, and senior-friendly hotel, mostly they have a lot of space enough to bring a wheelchair, the food is good, the coffee is good, I enjoy staying here, thank you for the experience
services are awesome, cozy enough with minicafe in the first floor. if you are food traveler, feel free to visit food court around this hotel, happy traveling! :))
All staff really know how it work, excellent services. Comfy and hommy hotel. KFC just next to the hotel and Indomaret just walking distance. Good location.
The second time I stayed at Batiqa. The first one is for business and this time for exploring Surabaya. Overall so great! The staff at the lobby was very helpful in handling my problem with the room key. And of course, the food at the rooftop is awesome! Especially the Nasi Goreng Batiqa 🔥 Very recommended! Shoutout to staff Kak Rizky from FnB department, very helpful and so nice at the same time.
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