Laska Hotel & Resort Ciater

Hotels
9.4
/10
Exceptional
32 reviews

What Guests Say About Their Stay

N***n
10.0
/ 10
I had a pleasant stay for 1 night and it was a great experience. The meals are also good and delicious, the chef always checks on the quality, and even all the staff and housekeeping were very helpful.
Indra G.
10.0
/ 10
The hotel is beautiful and very comfortable. The hotel staff is very friendly and helpful. The location is not too far. The facilities are complete. The food is delicious and tasty.
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Muthia P. R.
9.7
/ 10
All staff are friendly and the facilities are awesome. My room got upgraded with an outdoor garden, this hotel is so kids friendly.
In the Area
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Jl Palasari Dua, Babakan Gn, Kecamatan Ciater, Kabupaten Subang, Jawa Barat 41280, Lembang, Bandung, Jawa Barat, Indonesia, 41280

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Laska Hotel & Resort Ciater is located in area / city Ciater. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Laska Hotel & Resort Ciater

Jl Palasari Dua, Babakan Gn, Kecamatan Ciater, Kabupaten Subang, Jawa Barat 41280, Lembang, Bandung, Jawa Barat, Indonesia, 41280
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Lobby Laska Hotel & Resort Ciater
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Location


Laska Hotel & Resort Ciater is located in area / city Ciater.

About Laska Hotel & Resort Ciater

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Laska Hotel & Resort Ciater.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Laska Hotel & Resort Ciater exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Laska Hotel & Resort Ciater is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Laska Hotel & Resort Ciater is the right place to stay.

All facilities in Laska Hotel & Resort Ciater

Bar, Cafe and Lounge Laska Hotel & Resort Ciater
Bar, Cafe and Lounge
Swimming Pool Laska Hotel & Resort Ciater
Swimming Pool
Entertainment Facility Laska Hotel & Resort Ciater
Entertainment Facility
Fitness Center Laska Hotel & Resort Ciater
Fitness Center
Functional Hall Laska Hotel & Resort Ciater
Functional Hall

General

  • AC
  • Ballroom
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Swimming pool
  • Terrace

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Things to Do

  • Children play area
  • Fitness center

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Laska Hotel & Resort Ciater

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Laska Hotel & Resort Ciater
95
Number of floors in Laska Hotel & Resort Ciater
3
Another facilities in Laska Hotel & Resort Ciater
Ballroom, Connecting rooms, Heater, Non-smoking room, Swimming pool

Frequently asked questions about Laska Hotel & Resort Ciater

What are available facilities at Laska Hotel & Resort Ciater?
There are top facilites at Laska Hotel & Resort Ciater such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Laska Hotel & Resort Ciater?
The standard check-in time at Laska Hotel & Resort Ciater is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Laska Hotel & Resort Ciater?
Laska Hotel & Resort Ciater has a 3.0-star rating.
How many floors does Laska Hotel & Resort Ciater have?
Laska Hotel & Resort Ciater has 3.
How many rooms are available at Laska Hotel & Resort Ciater?
Laska Hotel & Resort Ciater has 95.
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Laska Hotel & Resort Ciater reviews and ratings

9.4
Exceptional
From 32 reviews
Provided by travellers on
Cleanliness

9.3

Room Comfort

9.5

Meal

9.2

Location

9.5

Service and Facilites

9.3

People often mention about Laska Hotel & Resort Ciater
All
Family Friendly (1)
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Traveller Reviews Laska Hotel & Resort Ciater

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40
Customer reviews
D***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
best experience staying here
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Accommodation's Reply
13 Nov 2025
Dear Valued Guest, “Best regards from Laska Hotel And Resort Ciater” Thank you for your positive review. We are very glad that you had a great experience during your stay at our hotel. Guest satisfaction is our top priority and we hope to welcome you back soon for an equally impressive experience. Best regards, Bambang Setyahadi Hotel Manager
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Diding M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The new hotel is great, so I want to stay there again.
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Accommodation's Reply
13 Nov 2025
Dear Mr. Diding M., “Best regards from Laska Hotel And Resort Ciater” Thank you for your review. We are very glad that you enjoyed your stay at our hotel. We will strive to maintain and continuously improve our service quality to make your next visit even more memorable. We sincerely hope to welcome you back again. Best regards, Bambang Setyahadi Hotel Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel is comfortable and clean, there is a hangar pool, but it's a shame there isn't a car parking building.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, “Best regards from Laska Hotel And Resort Ciater” Thank you for your review and compliments on the comfort and cleanliness of our hotel. We are very glad that you were satisfied with the hot tub. Your comments on the parking are highly appreciated and will be taken into consideration for future improvements to our facilities. We look forward to welcoming you back again. Best regards, Bambang Setyahadi Hotel Manager
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a***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
The Call Center was not responsive and thorough in helping me find the items I had left behind... so I had to go back and forth to the hotel to ask the same thing.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, “Best regards from Laska Ciater Hotel & Resort.” Thank you for your feedback. We apologize for any inconvenience you experienced regarding our call center service in helping you find your lost items. This is not the standard of service we intend to provide. We will follow up on your feedback immediately so that our team can respond faster and resolve issues more comprehensively in the future. We sincerely hope to provide you with an even better experience on your next visit. Best regards, Bambang Setyahadi Hotel Manager
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D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Hotel staff is friendly, the room is fragrant and clean.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, “Best regards from Laska Hotel And Resort Ciater” Thank you for your review and compliments. We are very pleased to know that the service of our staff, including the cleanliness and comfort of our rooms, have made a good impression on you. Compliments like these are the driving force for us to maintain and improve the quality of our services. We hope to welcome you back again in the future. Best regards, Bambang Setyahadi Hotel Manager
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Anggi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Stayed for a day and a night.. the room was very clean.. and comfortable and quiet… the facilities were also very good, all kids friendly, only one thing was the food was fresh but a bit not quite right for my taste. But overall it was okay
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Accommodation's Reply
03 Nov 2025
Hello Angie S., From all of Laska Hotels & Resorts, we would like to extend our warmest greetings to you. Thank you for taking the time to share your stay experience with us. We are so glad that you were satisfied with our clean rooms, peaceful atmosphere and child-friendly facilities. We also appreciate your valuable feedback on the taste of our food. Based on your feedback, our culinary team will develop a menu that better suits your tastes. We look forward to welcoming you back and providing you with an even better experience. Thank you, Hotel Manager, Bambang Setiya Hardy
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Devi F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff are friendly, the friends are comfortable, the food is delicious 🙏
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Accommodation's Reply
03 Nov 2025
Dear Debbie F., "Warm greetings from Laska Hotel & Resort." Thank you for your positive review. We are delighted to hear that you enjoyed your stay, the food we served, and the exceptional service we provided. Your feedback motivates us to continually strive to provide unforgettable experiences for all our guests. We look forward to welcoming you back on your next visit. Sincerely, Bambang Setiyahadi, Hotel Manager
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Y***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's quite okay, but I think the rate is too expensive. The pool is heated but a bit dirty, there's not much to do in the hotel... breakfast is superior
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Accommodation's Reply
03 Nov 2025
"Laska Hotels & Resorts welcomes you." Thank you for sharing your stay experience. We appreciate all your comments, whether it's the room rate, the cleanliness of the swimming pool, and the hotel's facilities. We will forward your comments to the relevant department for further evaluation and improvement. We are very pleased that you were satisfied with the breakfast. We hope to welcome you again and will strive to provide you with an even better experience. Thank you, Hotel Manager Bambang Setiya Hardy
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
A very comfortable hotel for a vacation with family, friendly and very helpful staff.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Laska Hotels & Resorts welcomes you all. Thank you for your positive review. We are so glad that you and your family enjoyed your stay here and were impressed by the excellent service provided by our staff. Your satisfaction is our top priority and these wonderful memories will inspire our team to continue to strive to provide the best service. We sincerely hope that you and your family will return to Laska Hotels on your next visit and wish you a wonderful holiday. Thank you! Hotel Manager Bambang Setiya Hardy
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Anastasia D.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly and helpful. The restaurant menu was quite varied. 👍
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Accommodation's Reply
13 Oct 2025
Dear Ms. Anastasia, "Best regards from Laska Hotel and Resort Ciater" Thank you for your positive review. We are very glad to know that you enjoyed our staff and were satisfied with our restaurant's diverse menu. Your comments are the driving force for us to continue improving the quality of our services and the comfort of our guests. We sincerely hope to welcome you back again in the future. Best regards, Bambang Setyahadi Hotel Manager
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adhi o.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
friendly service, complete facilities
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Mr. Adhil, "Best regards from Laska Hotel and Resort Ciater" Thank you for your positive review. We are very glad that you are satisfied with our friendly service and the facilities we provided. Your satisfaction is the driving force that drives us to continue to strive for the best service. We hope to welcome you back again in the future. Best regards, Bambang Setyahadi Hotel Manager
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Z***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Overall, it was good, and the staff was friendly. However, the service at the restaurant was a bit slow. Perhaps the service could be improved so that the food doesn't take so long to arrive.
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam."Warmest Greetings from Laska Hotel & Resort Ciater"Thank you for your review and feedback. We are pleased to hear that you were satisfied with the friendliness of our staff. Regarding the service in the restaurant which was deemed slow, we apologize for the inconvenience caused. Your feedback is very valuable to us and will be used as evaluation material to improve the quality of service in the future. We look forward to welcoming you back with a better experience. Warm Regards, Bambang Setyahadi. Hotel Manager
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F***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The prices of food and drinks are expensive in my opinion.
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Accommodation's Reply
29 Sep 2025
Dear Sir/Madam, "Warm greetings from Laska & Resort Ciater" Thank you for your visit and for taking the time to share your review. We appreciate any feedback, including regarding the prices of food and beverages at our property. We strive to provide the best quality ingredients, taste, and service. We will forward your feedback to the relevant team as evaluation material for future improvements. We hope we can continue to provide a pleasant overall stay experience. We hope to welcome you back again in the future. Warm regards. Bambang Setyahadi, Hotel Manager
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V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The hotel is new and the service is top-notch. The receptionist was friendly and the check-in process was fast. Yesterday I checked in early on Saturday. I came here to celebrate my husband's birthday and my parents' anniversary at the same time. It's just a bit of a shame because I only got 1 free cake. In terms of the room, I'm satisfied with the cleanliness. The swimming pool is warm. You can swim in the morning at 6 when it's quiet. The food is quite complete and delicious. I'm even curious about the coffee. In terms of service in general, hopefully in the future they can provide extra beds and the spa can be opened. Will definitely come here again 🥰 rather than going to Bandung city or Lembang which are quite congested.
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Accommodation's Reply
29 Sep 2025
Dear Sir/Madam, "Warmest greetings from Laska & Resort Ciater" Thank you for taking the time to share your valuable experience during your stay with us. We are very pleased to know that you are satisfied with the service of our staff, the cleanliness of the room, the comfort of the swimming pool, and the quality of the food we serve. It is an honor for us to be a part of your special moments in celebrating your birthday and family anniversary. We have noted your feedback regarding the limitations of the complimentary cake and the hope for the availability of extra beds and the opening of spa services. This will be our concern in developing our services in the future, so that we can provide a more optimal stay experience. Warmest Regards, Bambang Setyahadi. Hotel Manager
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N***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I had a pleasant stay for 1 night and it was a great experience. The meals are also good and delicious, the chef always checks on the quality, and even all the staff and housekeeping were very helpful.
2 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Valued Guest, "Warm greetings from Laska Hotel & Resort Ciater" Thank you for taking the time to share your positive review. We are truly delighted to know that you had a pleasant one-night stay and a great overall experience at Laska Hotel & Resort Ciater. We sincerely appreciate your kind words regarding the quality of our meals and the attentiveness of our Chef, as well as the helpfulness of our staff and housekeeping team. Feedback like yours serves as a great motivation for us to continue delivering excellent service. We look forward to welcoming you back on your next visit for another memorable stay. Warm regards, Bambang Setyahadi Hotel Manager
A***i
icon-origin-TRAVELOKA
7.3
/10
Reviewed 11 week(s) ago
Booked on 19-20, planned to swim on Friday. But there was no prior information that the pool couldn't be used because it was via the app 🥲🥲 after checking in. I just came early so I could swim when I arrived. The kids were automatically disappointed. The pool can only be used on the weekend, namely on the following day. Because I came with the intention of swimming on vacation, I was immediately disappointed, not satisfied, I could only swim for 1 day. Apart from that, this hotel is okay.
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Accommodation's Reply
23 Sep 2025
Dear Sir/Madam, "Warmest Greetings from Laska & Resort Ciater" Thank you for taking the time to review your stay at Laska Hotel & Resort Ciater. We sincerely apologize for the inconvenience you and your family experienced due to the inoperability of the swimming pool upon arrival. Our swimming pool was under repair at the time to ensure the comfort and safety of all guests. However, we realize that the lack of prior information regarding this matter has impacted your vacation plans. Your feedback is greatly appreciated and will be used as a basis for evaluating our communication and service in the future, especially regarding notification of facilities that are not currently operating. We appreciate your appreciation for the facilities and other services at our hotel, and we look forward to welcoming you and your family back for a more satisfying experience. Best regards, Bambang Setyahadi. Hotel Manager
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Indra G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is beautiful and very comfortable. The hotel staff is very friendly and helpful. The location is not too far. The facilities are complete. The food is delicious and tasty.
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Accommodation's Reply
11 Sep 2025
Dear Mr. Indra G, “Warm greetings from Laska Hotel And Resort Ciater”. Thank you for your positive review. We are very pleased to know that you felt comfortable during your stay at Laska Hotel & Resort Ciater, starting from the staff service, facilities, to the food served. Guest comfort and satisfaction are always our top priority. We look forward to welcoming you back for a more memorable stay at Laska Hotel & Resort Ciater. Warm regards,. Bambang Setyahadi. Hotel Manager.
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Muthia P. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
All staff are friendly and the facilities are awesome. My room got upgraded with an outdoor garden, this hotel is so kids friendly.
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Accommodation's Reply
11 Sep 2025
Dear Mrs. Muthia P. R, “Warm greetings from Laska Hotel And Resort Ciater” Thank you for sharing your wonderful review. We are delighted to know that you enjoyed the upgraded room with an outdoor garden, as well as our kid-friendly facilities. It is also a pleasure to hear that our staff made your stay memorable with their friendliness and service. We truly appreciate your kind words and look forward to welcoming you back to Laska Hotel & Resort Ciater for another enjoyable stay. Warm Regards, Bambang Setyahadi Hotel Manager
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Ifa L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very satisfying, the kids didn't want to stop because there was a warm water pool.
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Accommodation's Reply
01 Sep 2025
Dear Sir/Madam, Warm Greetings from Laska Hotel & Resort Ciater Thank you for your positive review. We are very happy to hear that the children felt comfortable and enjoyed the hot spring facilities. Your satisfaction and that of your family is our top priority. We look forward to welcoming you and your family back to Laska Hotel & Resort Ciater. Warm Regards, Bambang Setahadi, Hotel Manager.
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Friendly staff, clean, comfortable and okay place
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Accommodation's Reply
15 Aug 2025
Dear Sir/Madam, “Warm greetings from Laska Hotel & Resort Ciater.” Thank you for your review. We greatly appreciate your appreciation for the cleanliness, comfort, and friendliness of our staff. This positive feedback motivates us to continue providing the best service. We look forward to welcoming you back in the future. Bambang Setyahadi, Hotel Manager.
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Exterior 4 Laska Hotel & Resort Ciater

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9.4
Exceptional
From 32 reviews
Provided by travellers on
Cleanliness

9.3

Room Comfort

9.5

Meal

9.2

Location

9.5

Service and Facilites

9.3

People often mention about Laska Hotel & Resort Ciater
All
Family Friendly (1)
Sort by
Most Recent
Format
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Traveller Reviews Laska Hotel & Resort Ciater

Number of reviews per page
20
40
Customer reviews
D***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
best experience staying here
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Valued Guest, “Best regards from Laska Hotel And Resort Ciater” Thank you for your positive review. We are very glad that you had a great experience during your stay at our hotel. Guest satisfaction is our top priority and we hope to welcome you back soon for an equally impressive experience. Best regards, Bambang Setyahadi Hotel Manager
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Diding M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The new hotel is great, so I want to stay there again.
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Accommodation's Reply
13 Nov 2025
Dear Mr. Diding M., “Best regards from Laska Hotel And Resort Ciater” Thank you for your review. We are very glad that you enjoyed your stay at our hotel. We will strive to maintain and continuously improve our service quality to make your next visit even more memorable. We sincerely hope to welcome you back again. Best regards, Bambang Setyahadi Hotel Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel is comfortable and clean, there is a hangar pool, but it's a shame there isn't a car parking building.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, “Best regards from Laska Hotel And Resort Ciater” Thank you for your review and compliments on the comfort and cleanliness of our hotel. We are very glad that you were satisfied with the hot tub. Your comments on the parking are highly appreciated and will be taken into consideration for future improvements to our facilities. We look forward to welcoming you back again. Best regards, Bambang Setyahadi Hotel Manager
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a***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
The Call Center was not responsive and thorough in helping me find the items I had left behind... so I had to go back and forth to the hotel to ask the same thing.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, “Best regards from Laska Ciater Hotel & Resort.” Thank you for your feedback. We apologize for any inconvenience you experienced regarding our call center service in helping you find your lost items. This is not the standard of service we intend to provide. We will follow up on your feedback immediately so that our team can respond faster and resolve issues more comprehensively in the future. We sincerely hope to provide you with an even better experience on your next visit. Best regards, Bambang Setyahadi Hotel Manager
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D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Hotel staff is friendly, the room is fragrant and clean.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, “Best regards from Laska Hotel And Resort Ciater” Thank you for your review and compliments. We are very pleased to know that the service of our staff, including the cleanliness and comfort of our rooms, have made a good impression on you. Compliments like these are the driving force for us to maintain and improve the quality of our services. We hope to welcome you back again in the future. Best regards, Bambang Setyahadi Hotel Manager
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Anggi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Stayed for a day and a night.. the room was very clean.. and comfortable and quiet… the facilities were also very good, all kids friendly, only one thing was the food was fresh but a bit not quite right for my taste. But overall it was okay
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Hello Angie S., From all of Laska Hotels & Resorts, we would like to extend our warmest greetings to you. Thank you for taking the time to share your stay experience with us. We are so glad that you were satisfied with our clean rooms, peaceful atmosphere and child-friendly facilities. We also appreciate your valuable feedback on the taste of our food. Based on your feedback, our culinary team will develop a menu that better suits your tastes. We look forward to welcoming you back and providing you with an even better experience. Thank you, Hotel Manager, Bambang Setiya Hardy
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Devi F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff are friendly, the friends are comfortable, the food is delicious 🙏
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Accommodation's Reply
03 Nov 2025
Dear Debbie F., "Warm greetings from Laska Hotel & Resort." Thank you for your positive review. We are delighted to hear that you enjoyed your stay, the food we served, and the exceptional service we provided. Your feedback motivates us to continually strive to provide unforgettable experiences for all our guests. We look forward to welcoming you back on your next visit. Sincerely, Bambang Setiyahadi, Hotel Manager
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Y***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's quite okay, but I think the rate is too expensive. The pool is heated but a bit dirty, there's not much to do in the hotel... breakfast is superior
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Accommodation's Reply
03 Nov 2025
"Laska Hotels & Resorts welcomes you." Thank you for sharing your stay experience. We appreciate all your comments, whether it's the room rate, the cleanliness of the swimming pool, and the hotel's facilities. We will forward your comments to the relevant department for further evaluation and improvement. We are very pleased that you were satisfied with the breakfast. We hope to welcome you again and will strive to provide you with an even better experience. Thank you, Hotel Manager Bambang Setiya Hardy
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
A very comfortable hotel for a vacation with family, friendly and very helpful staff.
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Laska Hotels & Resorts welcomes you all. Thank you for your positive review. We are so glad that you and your family enjoyed your stay here and were impressed by the excellent service provided by our staff. Your satisfaction is our top priority and these wonderful memories will inspire our team to continue to strive to provide the best service. We sincerely hope that you and your family will return to Laska Hotels on your next visit and wish you a wonderful holiday. Thank you! Hotel Manager Bambang Setiya Hardy
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Anastasia D.
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8.8
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly and helpful. The restaurant menu was quite varied. 👍
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Accommodation's Reply
13 Oct 2025
Dear Ms. Anastasia, "Best regards from Laska Hotel and Resort Ciater" Thank you for your positive review. We are very glad to know that you enjoyed our staff and were satisfied with our restaurant's diverse menu. Your comments are the driving force for us to continue improving the quality of our services and the comfort of our guests. We sincerely hope to welcome you back again in the future. Best regards, Bambang Setyahadi Hotel Manager
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adhi o.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
friendly service, complete facilities
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Mr. Adhil, "Best regards from Laska Hotel and Resort Ciater" Thank you for your positive review. We are very glad that you are satisfied with our friendly service and the facilities we provided. Your satisfaction is the driving force that drives us to continue to strive for the best service. We hope to welcome you back again in the future. Best regards, Bambang Setyahadi Hotel Manager
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Z***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Overall, it was good, and the staff was friendly. However, the service at the restaurant was a bit slow. Perhaps the service could be improved so that the food doesn't take so long to arrive.
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam."Warmest Greetings from Laska Hotel & Resort Ciater"Thank you for your review and feedback. We are pleased to hear that you were satisfied with the friendliness of our staff. Regarding the service in the restaurant which was deemed slow, we apologize for the inconvenience caused. Your feedback is very valuable to us and will be used as evaluation material to improve the quality of service in the future. We look forward to welcoming you back with a better experience. Warm Regards, Bambang Setyahadi. Hotel Manager
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F***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The prices of food and drinks are expensive in my opinion.
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Accommodation's Reply
29 Sep 2025
Dear Sir/Madam, "Warm greetings from Laska & Resort Ciater" Thank you for your visit and for taking the time to share your review. We appreciate any feedback, including regarding the prices of food and beverages at our property. We strive to provide the best quality ingredients, taste, and service. We will forward your feedback to the relevant team as evaluation material for future improvements. We hope we can continue to provide a pleasant overall stay experience. We hope to welcome you back again in the future. Warm regards. Bambang Setyahadi, Hotel Manager
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V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The hotel is new and the service is top-notch. The receptionist was friendly and the check-in process was fast. Yesterday I checked in early on Saturday. I came here to celebrate my husband's birthday and my parents' anniversary at the same time. It's just a bit of a shame because I only got 1 free cake. In terms of the room, I'm satisfied with the cleanliness. The swimming pool is warm. You can swim in the morning at 6 when it's quiet. The food is quite complete and delicious. I'm even curious about the coffee. In terms of service in general, hopefully in the future they can provide extra beds and the spa can be opened. Will definitely come here again 🥰 rather than going to Bandung city or Lembang which are quite congested.
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Accommodation's Reply
29 Sep 2025
Dear Sir/Madam, "Warmest greetings from Laska & Resort Ciater" Thank you for taking the time to share your valuable experience during your stay with us. We are very pleased to know that you are satisfied with the service of our staff, the cleanliness of the room, the comfort of the swimming pool, and the quality of the food we serve. It is an honor for us to be a part of your special moments in celebrating your birthday and family anniversary. We have noted your feedback regarding the limitations of the complimentary cake and the hope for the availability of extra beds and the opening of spa services. This will be our concern in developing our services in the future, so that we can provide a more optimal stay experience. Warmest Regards, Bambang Setyahadi. Hotel Manager
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N***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I had a pleasant stay for 1 night and it was a great experience. The meals are also good and delicious, the chef always checks on the quality, and even all the staff and housekeeping were very helpful.
2 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Valued Guest, "Warm greetings from Laska Hotel & Resort Ciater" Thank you for taking the time to share your positive review. We are truly delighted to know that you had a pleasant one-night stay and a great overall experience at Laska Hotel & Resort Ciater. We sincerely appreciate your kind words regarding the quality of our meals and the attentiveness of our Chef, as well as the helpfulness of our staff and housekeeping team. Feedback like yours serves as a great motivation for us to continue delivering excellent service. We look forward to welcoming you back on your next visit for another memorable stay. Warm regards, Bambang Setyahadi Hotel Manager
A***i
icon-origin-TRAVELOKA
7.3
/10
Reviewed 11 week(s) ago
Booked on 19-20, planned to swim on Friday. But there was no prior information that the pool couldn't be used because it was via the app 🥲🥲 after checking in. I just came early so I could swim when I arrived. The kids were automatically disappointed. The pool can only be used on the weekend, namely on the following day. Because I came with the intention of swimming on vacation, I was immediately disappointed, not satisfied, I could only swim for 1 day. Apart from that, this hotel is okay.
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Accommodation's Reply
23 Sep 2025
Dear Sir/Madam, "Warmest Greetings from Laska & Resort Ciater" Thank you for taking the time to review your stay at Laska Hotel & Resort Ciater. We sincerely apologize for the inconvenience you and your family experienced due to the inoperability of the swimming pool upon arrival. Our swimming pool was under repair at the time to ensure the comfort and safety of all guests. However, we realize that the lack of prior information regarding this matter has impacted your vacation plans. Your feedback is greatly appreciated and will be used as a basis for evaluating our communication and service in the future, especially regarding notification of facilities that are not currently operating. We appreciate your appreciation for the facilities and other services at our hotel, and we look forward to welcoming you and your family back for a more satisfying experience. Best regards, Bambang Setyahadi. Hotel Manager
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Indra G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is beautiful and very comfortable. The hotel staff is very friendly and helpful. The location is not too far. The facilities are complete. The food is delicious and tasty.
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Accommodation's Reply
11 Sep 2025
Dear Mr. Indra G, “Warm greetings from Laska Hotel And Resort Ciater”. Thank you for your positive review. We are very pleased to know that you felt comfortable during your stay at Laska Hotel & Resort Ciater, starting from the staff service, facilities, to the food served. Guest comfort and satisfaction are always our top priority. We look forward to welcoming you back for a more memorable stay at Laska Hotel & Resort Ciater. Warm regards,. Bambang Setyahadi. Hotel Manager.
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Muthia P. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
All staff are friendly and the facilities are awesome. My room got upgraded with an outdoor garden, this hotel is so kids friendly.
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Accommodation's Reply
11 Sep 2025
Dear Mrs. Muthia P. R, “Warm greetings from Laska Hotel And Resort Ciater” Thank you for sharing your wonderful review. We are delighted to know that you enjoyed the upgraded room with an outdoor garden, as well as our kid-friendly facilities. It is also a pleasure to hear that our staff made your stay memorable with their friendliness and service. We truly appreciate your kind words and look forward to welcoming you back to Laska Hotel & Resort Ciater for another enjoyable stay. Warm Regards, Bambang Setyahadi Hotel Manager
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Ifa L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very satisfying, the kids didn't want to stop because there was a warm water pool.
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Accommodation's Reply
01 Sep 2025
Dear Sir/Madam, Warm Greetings from Laska Hotel & Resort Ciater Thank you for your positive review. We are very happy to hear that the children felt comfortable and enjoyed the hot spring facilities. Your satisfaction and that of your family is our top priority. We look forward to welcoming you and your family back to Laska Hotel & Resort Ciater. Warm Regards, Bambang Setahadi, Hotel Manager.
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Friendly staff, clean, comfortable and okay place
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Accommodation's Reply
15 Aug 2025
Dear Sir/Madam, “Warm greetings from Laska Hotel & Resort Ciater.” Thank you for your review. We greatly appreciate your appreciation for the cleanliness, comfort, and friendliness of our staff. This positive feedback motivates us to continue providing the best service. We look forward to welcoming you back in the future. Bambang Setyahadi, Hotel Manager.
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