Somerset Kencana Jakarta

Apartments
9.3
/10
Exceptional
40 reviews

What Guests Say About Their Stay

S***a
9.4
/ 10
Stayed here for the second time, and many more to come! My kids definitely love this place also. Their amenities are suitable for our family of 4. Pool and gym available. Definitely will be back!
N***a
9.1
/ 10
The hotel room is very clean And definitely very spacious Comfortable and really feels like home All the equipment is COMPLETE! Washing machine, toaster, cutlery, etc. Bringing family is highly recommended! 2 rooms, 2 toilets, kitchen and separate living room. The location is very close to PIM The price is very worthwhile with the facilities provided
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Lisnawati H.
9.4
/ 10
Staycation at Somerset Kencana is really enjoyable.. the room is big, clean, very kids friendly, there is a swimming pool and outdoor playground.. the bathroom is clean, the AC is really cold, there are 2 TVs, in the room and in the living room.. there is also a mini kitchen so it's good for cooking, the kitchen equipment is also good, complete, the view in the room is also really good, we got it on the 15th floor.. the only minus is the water in the kitchen is a bit smelly.. the one in the bathroom is not.. Next time I want to go back and order a bigger room
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D***a
9.1
/ 10
Great staff, room was clean and amazing! There's a lot of amenities to use, from plates to wine glasses and many more.
Alice
10.0
/ 10
Amazing stay at this property. The apartment is clean, staff members at front desk are very friendly and helpful. Will definitely come back to this property.
In the Area
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Jl. Sultan Iskandar Muda No.7 Arteri, Pd. Pinang, Kec. Kby. Lama, Kota Jakarta Selatan, Kebayoran Lama, Jakarta Selatan, Jakarta, Indonesia, 12240

Main Facilities

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AC
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Somerset Kencana Jakarta is located in area / city South Kebayoran Lama. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Somerset Kencana Jakarta

Jl. Sultan Iskandar Muda No.7 Arteri, Pd. Pinang, Kec. Kby. Lama, Kota Jakarta Selatan, Kebayoran Lama, Jakarta Selatan, Jakarta, Indonesia, 12240
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Lobby Somerset Kencana Jakarta
Lobby 2 Somerset Kencana Jakarta

Discover More About Somerset Kencana Jakarta

Location


Somerset Kencana Jakarta is located in area / city South Kebayoran Lama.

About Somerset Kencana Jakarta

From business event to corporate gathering, Somerset Kencana Jakarta provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Somerset Kencana Jakarta, a wonderful accommodation for your family holiday.

This apartment is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Somerset Kencana Jakarta.

If you plan to have a long-term stay, staying at Somerset Kencana Jakarta is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The apartment’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Somerset Kencana Jakarta is a apartment with great comfort and excellent service according to most apartment's guests.

Enjoy luxurious treats and incomparable experience by staying at Somerset Kencana Jakarta.

All facilities in Somerset Kencana Jakarta

Swimming Pool Somerset Kencana Jakarta
Swimming Pool
Entertainment Facility Somerset Kencana Jakarta
Entertainment Facility
Fitness Center Somerset Kencana Jakarta
Fitness Center
Functional Hall Somerset Kencana Jakarta
Functional Hall
Common Space Somerset Kencana Jakarta
Common Space

In-room Facilities

  • Bathtub
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Smoke-free

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Food and Drinks

  • Breakfast
  • Dining area
  • Set menu dinner

Things to Do

  • Children play area
  • Fitness center
  • Outdoor pool

Public Facilities

  • Parking
  • Safety deposit box
  • WiFi in public area

Family-friendly Facilities

  • Kids club
  • Children pool

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

Nearby Facilities

  • Supermarket

Accommodation Policy & General Information in Somerset Kencana Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Somerset Kencana Jakarta
167
Number of floors in Somerset Kencana Jakarta
22
Another facilities in Somerset Kencana Jakarta
Bathtub, Hairdryer, In-room safe, Kitchenette, Microwave

Frequently asked questions about Somerset Kencana Jakarta

What are available facilities at Somerset Kencana Jakarta?
There are top facilites at Somerset Kencana Jakarta such as AC, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Somerset Kencana Jakarta?
The standard check-in time at Somerset Kencana Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Somerset Kencana Jakarta provide breakfast?
Yes, Somerset Kencana Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Somerset Kencana Jakarta?
Somerset Kencana Jakarta has a 4.0-star rating.
How many floors does Somerset Kencana Jakarta have?
Somerset Kencana Jakarta has 22.
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More Reviews from Other Guests in Somerset Kencana Jakarta

9.3
Exceptional
From 38 reviews
Provided by travellers on
Cleanliness

9.5

Room Comfort

9.4

Meal

9.0

Location

9.4

Service and Facilites

9.2

People often mention about Somerset Kencana Jakarta
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Family Friendly (1)
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Traveller Reviews Somerset Kencana Jakarta

Number of reviews per page
20
40
Customer reviews
agung s.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The area is nice, the staff is friendly and helpful, and the rooms are clean and comfortable. Just a little, please add a smoking area. Thank you. Always be successful
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2 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Valued Guest, Warmest Greetings from Somerset Kencana Jakarta. We would like to thank you for your positive review. Somerset Kencana Jakarta is committed to continuing to provide the best service to ensure we remain your preferred hotel when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Assistant Guest Service Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 14 week(s) ago
The food served and the variety for breakfast are just ordinary
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1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Valued Guest, Warmest Greetings from Somerset Kencana Jakarta. We would like to thank you for your positive review. Somerset Kencana Jakarta is committed to continuing to provide the best service to ensure we remain your preferred hotel when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Assistant Guest Service Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Stayed here for the second time, and many more to come! My kids definitely love this place also. Their amenities are suitable for our family of 4. Pool and gym available. Definitely will be back!
1 people find it helpful
Accommodation's Reply
06 Aug 2025
Dear Our valued guest, Thank you for choosing Somerset Kencana Jakarta as your preferred property. We greatly appreciate the feedback you have provided. Rest assured, Somerset Kencana Jakarta will continue to deliver the best service to ensure a delightful stay for all our guests. We look forward to welcoming you again in the future. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
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Ani K.
icon-Business
Business
icon-origin-TRAVELOKA
7.5
/10
Reviewed 21 week(s) ago
The hotel is nice but some amenities were not complete. There was no hairdryer in the room and the gym was closed during my stay. The pool area was clean and relaxing, but I wish they provided more towels. Wi-Fi was strong, and the lobby was comfortable. Staff were polite but service could be faster. Overall okay, but not fully satisfied.
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Accommodation's Reply
14 Jul 2025
Dear Ms. Ani, Thank you for choosing Somerset Kencana Jakarta as your preferred property. We greatly appreciate the feedback you have provided. Rest assured, Somerset Kencana Jakarta will continue to deliver the best service to ensure a delightful stay for all our guests. We look forward to welcoming you again in the future. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
T***s
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
The room is clean, quiet, and comfortable. The location of the apartment is very strategic, close to PIM 3 and Gandaria City.
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Accommodation's Reply
05 Jun 2025
Dear our valued guest, Warm greetings from Somerset Kencana Jakarta. We would like to thank you for your good rating. Somerset Kencana Jakarta is committed to continue providing our best service to remain the property of choice for you when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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Tito r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Best hotel experience ever, family friendly hotel
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Accommodation's Reply
26 May 2025
Dear Mr./Mrs. Tito, Warm Greetings from Somerset Kencana Jakarta. We would like to thank you for the good rating you have given us. Somerset Kencana Jakarta is committed to continue providing our best service to remain the property of choice for you when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
Very happy to spend my special moment with neat, clean room service, friendly, and agile staff. Our sports can still run with the facilities available at the hotel.
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Accommodation's Reply
26 May 2025
Dear Our valued guest, Thank you for choosing Somerset Kencana Jakarta as your preferred property. We greatly appreciate the feedback you have provided. Rest assured, Somerset Kencana Jakarta will continue to deliver the best service to ensure a delightful stay for all our guests. We look forward to welcoming you again in the future. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
R***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 30 week(s) ago
This is my second time here, even though it's on the side of the main road, it's not noisy at all, it's very comfortable. I'll come here again
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2 people find it helpful
Accommodation's Reply
14 May 2025
Dear our valued guest, Warm greetings from Somerset Kencana Jakarta. We would like to thank you for your good rating. Somerset Kencana Jakarta is committed to continue providing our best service to remain the property of choice for you when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
very good, comfortable too
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Accommodation's Reply
09 Apr 2025
Dear our valued guest, Warm greetings from Somerset Kencana Jakarta. We would like to thank you for your good rating. Somerset Kencana Jakarta is committed to continue providing our best service to remain the property of choice for you when visiting Jakarta. Thank you and Best Regards,. Ratna Sari - Asst Guest Service Manager
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Wendy K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
Overall is good, from the lobby into the lift. One thing is: the water pressure of the toilet hand shower was powerless and also only one type. It should be replaced with a new one with 3 or 4 types of water movements.
1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Mr/Ms Wendy, First of all, we would like to express our sincere gratitude for choosing Somerset Kencana Jakarta as your preferred property during your stay in Jakarta. In reference to your feedback, we deeply apologize for the challenges you encountered during your stay at Somerset Kencana Jakarta. Please be assured that we will forward your concerns to the relevant departments so we can take immediate steps to improve and continue providing the best service possible. Once again, thank you for your valuable feedback, and we look forward to welcoming you back to Somerset Kencana Jakarta, where we will strive to provide you with our best service once again. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
N***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 35 week(s) ago
The hotel room is very clean And definitely very spacious Comfortable and really feels like home All the equipment is COMPLETE! Washing machine, toaster, cutlery, etc. Bringing family is highly recommended! 2 rooms, 2 toilets, kitchen and separate living room. The location is very close to PIM The price is very worthwhile with the facilities provided
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Accommodation's Reply
07 Apr 2025
Dear our valued guest, Thank you for choosing Somerset Kencana Jakarta as your preferred property while in Jakarta. We appreciate all the inputs you have given. We will continue to provide the best service to continue to be your preferred property. We look forward to welcoming you to Somerset Kencana Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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Lisnawati H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
Staycation at Somerset Kencana is really enjoyable.. the room is big, clean, very kids friendly, there is a swimming pool and outdoor playground.. the bathroom is clean, the AC is really cold, there are 2 TVs, in the room and in the living room.. there is also a mini kitchen so it's good for cooking, the kitchen equipment is also good, complete, the view in the room is also really good, we got it on the 15th floor.. the only minus is the water in the kitchen is a bit smelly.. the one in the bathroom is not.. Next time I want to go back and order a bigger room
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2 people find it helpful
Accommodation's Reply
03 Mar 2025
Dear Ms. Lisnawati, Warm Greetings from Somerset Kencana Jakarta. We would like to thank you very much for choosing us as the best accommodation option for you and your family while in Jakarta. We will continue to prioritize our best service so that we can always provide the best service. We apologize if there are some things that make your experience less memorable and we will improve it to be even better. We look forward to your next stay at Somerset Kencana Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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I***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 41 week(s) ago
A nice new hotel that can be an alternative choice for staying around Pondok Indah.
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Accommodation's Reply
21 Feb 2025
Dear Valued Guest, Thank you for choosing Somerset Kencana Jakarta. We will continue to provide our best service and we will continue to be your property of choice when you visit Jakarta. We look forward to your next arrival. Thank you and Best Regards. Ratna Sari - Asst Guest Service Manager
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J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 42 week(s) ago
The check in process is very fast with the app. Hospitality is very friendly & Housekeeping staff named Dwi is very helpful and has good initiative.
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3 people find it helpful
Accommodation's Reply
11 Feb 2025
Dear our Esteemed Guest, Warm Greetings from Somerset Kencana Jakarta. We would like to thank you for the good rating you have given us. Somerset Kencana Jakarta is committed to continue providing our best service to remain the property of choice for you when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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V***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 48 week(s) ago
thankyou so happy with my family
2 people find it helpful
Accommodation's Reply
13 Jan 2025
Dear valued guest, We would like to thank you for choosing Somerset Kencana Jakarta as your accommodation. We will continue to develop our services so that we can continue to provide the best in the future. Thank you and best regards, Ratna Sari - Asst Guest Service Manager
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Annisa A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 49 week(s) ago
Check-in and check-out was so smooth, the staff are very friendly and helpful, the room very clean and tidy. Our son was very happy staying there. The minus is only they don't have a baby chair for our breakfast. Please provide a baby chair since this place is a very family-friendly place. Thank you
3 people find it helpful
Accommodation's Reply
13 Jan 2025
Dear Ms. Annisa, Thank you for your valuable feedback. We are delighted to have been a part of your holiday experience. Your suggestions are highly appreciated and will serve as a reference for us to continue improving our services. We truly value your input and look forward to serving you again in the future. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 50 week(s) ago
Clean rooms, cold air conditioning, spacious, complete facilities and prices are still affordable
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1 people find it helpful
Accommodation's Reply
13 Jan 2025
Dear valued guest, We would like to thank you for choosing Somerset Kencana Jakarta as your accommodation. We will continue to develop our services so that we can continue to provide the best in the future. Thank you and best regards, Ratna Sari - Asst Guest Service Manager
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D***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 52 week(s) ago
Great staff, room was clean and amazing! There's a lot of amenities to use, from plates to wine glasses and many more.
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Accommodation's Reply
17 Dec 2024
Dear Our Valued Guest, Thank you for the great review you have shared about Somerset Kencana Jakarta. We are truly grateful for your kind words. We will continue to strive to provide the best service, ensuring that Somerset Kencana Jakarta remains your top accommodation choice whenever you are in Jakarta. We look forward to welcoming you again soon. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
Sheila N. C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
The staff is friendly. The room is luxurious, comfortable. The breakfast is delicious, the atmosphere is good. The outdoor games for the children are good. The swimming pool is good but the seats are only 4 in the morning. It is not good. The swimming pool is said to be open until 9 pm, but at 8 pm the staff are already at the pool. Someone takes care of the place to rinse, only 1. There is no place to put a large bag
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1 people find it helpful
Accommodation's Reply
10 Oct 2024
Dear Ms. Sheila, Warm greetings from Somerset Kencana Jakarta. Thank you for the review that Ms. Sheila has given. Ms. Sheila's review will be our motivation to continue to do better. We look forward to Ms. Sheila's arrival on your next visit to our property. Warm regards, Ratna Sari-Asst. Guest Service Manager.
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Swimming Pool 4 Somerset Kencana Jakarta

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9.3
Exceptional
From 38 reviews
Provided by travellers on
Cleanliness

9.5

Room Comfort

9.4

Meal

9.0

Location

9.4

Service and Facilites

9.2

People often mention about Somerset Kencana Jakarta
All
Family Friendly (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Somerset Kencana Jakarta

Number of reviews per page
20
40
Customer reviews
agung s.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The area is nice, the staff is friendly and helpful, and the rooms are clean and comfortable. Just a little, please add a smoking area. Thank you. Always be successful
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2 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Valued Guest, Warmest Greetings from Somerset Kencana Jakarta. We would like to thank you for your positive review. Somerset Kencana Jakarta is committed to continuing to provide the best service to ensure we remain your preferred hotel when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Assistant Guest Service Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 14 week(s) ago
The food served and the variety for breakfast are just ordinary
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1 people find it helpful
Accommodation's Reply
17 Sep 2025
Dear Valued Guest, Warmest Greetings from Somerset Kencana Jakarta. We would like to thank you for your positive review. Somerset Kencana Jakarta is committed to continuing to provide the best service to ensure we remain your preferred hotel when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Assistant Guest Service Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Stayed here for the second time, and many more to come! My kids definitely love this place also. Their amenities are suitable for our family of 4. Pool and gym available. Definitely will be back!
1 people find it helpful
Accommodation's Reply
06 Aug 2025
Dear Our valued guest, Thank you for choosing Somerset Kencana Jakarta as your preferred property. We greatly appreciate the feedback you have provided. Rest assured, Somerset Kencana Jakarta will continue to deliver the best service to ensure a delightful stay for all our guests. We look forward to welcoming you again in the future. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
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Ani K.
icon-Business
Business
icon-origin-TRAVELOKA
7.5
/10
Reviewed 21 week(s) ago
The hotel is nice but some amenities were not complete. There was no hairdryer in the room and the gym was closed during my stay. The pool area was clean and relaxing, but I wish they provided more towels. Wi-Fi was strong, and the lobby was comfortable. Staff were polite but service could be faster. Overall okay, but not fully satisfied.
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Accommodation's Reply
14 Jul 2025
Dear Ms. Ani, Thank you for choosing Somerset Kencana Jakarta as your preferred property. We greatly appreciate the feedback you have provided. Rest assured, Somerset Kencana Jakarta will continue to deliver the best service to ensure a delightful stay for all our guests. We look forward to welcoming you again in the future. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
T***s
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
The room is clean, quiet, and comfortable. The location of the apartment is very strategic, close to PIM 3 and Gandaria City.
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Accommodation's Reply
05 Jun 2025
Dear our valued guest, Warm greetings from Somerset Kencana Jakarta. We would like to thank you for your good rating. Somerset Kencana Jakarta is committed to continue providing our best service to remain the property of choice for you when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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Tito r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Best hotel experience ever, family friendly hotel
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Accommodation's Reply
26 May 2025
Dear Mr./Mrs. Tito, Warm Greetings from Somerset Kencana Jakarta. We would like to thank you for the good rating you have given us. Somerset Kencana Jakarta is committed to continue providing our best service to remain the property of choice for you when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
Very happy to spend my special moment with neat, clean room service, friendly, and agile staff. Our sports can still run with the facilities available at the hotel.
Find this review helpful?
Accommodation's Reply
26 May 2025
Dear Our valued guest, Thank you for choosing Somerset Kencana Jakarta as your preferred property. We greatly appreciate the feedback you have provided. Rest assured, Somerset Kencana Jakarta will continue to deliver the best service to ensure a delightful stay for all our guests. We look forward to welcoming you again in the future. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
R***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 30 week(s) ago
This is my second time here, even though it's on the side of the main road, it's not noisy at all, it's very comfortable. I'll come here again
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2 people find it helpful
Accommodation's Reply
14 May 2025
Dear our valued guest, Warm greetings from Somerset Kencana Jakarta. We would like to thank you for your good rating. Somerset Kencana Jakarta is committed to continue providing our best service to remain the property of choice for you when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
very good, comfortable too
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Accommodation's Reply
09 Apr 2025
Dear our valued guest, Warm greetings from Somerset Kencana Jakarta. We would like to thank you for your good rating. Somerset Kencana Jakarta is committed to continue providing our best service to remain the property of choice for you when visiting Jakarta. Thank you and Best Regards,. Ratna Sari - Asst Guest Service Manager
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Wendy K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
Overall is good, from the lobby into the lift. One thing is: the water pressure of the toilet hand shower was powerless and also only one type. It should be replaced with a new one with 3 or 4 types of water movements.
1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Mr/Ms Wendy, First of all, we would like to express our sincere gratitude for choosing Somerset Kencana Jakarta as your preferred property during your stay in Jakarta. In reference to your feedback, we deeply apologize for the challenges you encountered during your stay at Somerset Kencana Jakarta. Please be assured that we will forward your concerns to the relevant departments so we can take immediate steps to improve and continue providing the best service possible. Once again, thank you for your valuable feedback, and we look forward to welcoming you back to Somerset Kencana Jakarta, where we will strive to provide you with our best service once again. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
N***a
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9.1
/10
Reviewed 35 week(s) ago
The hotel room is very clean And definitely very spacious Comfortable and really feels like home All the equipment is COMPLETE! Washing machine, toaster, cutlery, etc. Bringing family is highly recommended! 2 rooms, 2 toilets, kitchen and separate living room. The location is very close to PIM The price is very worthwhile with the facilities provided
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Accommodation's Reply
07 Apr 2025
Dear our valued guest, Thank you for choosing Somerset Kencana Jakarta as your preferred property while in Jakarta. We appreciate all the inputs you have given. We will continue to provide the best service to continue to be your preferred property. We look forward to welcoming you to Somerset Kencana Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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Lisnawati H.
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Staycation
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9.4
/10
Reviewed 40 week(s) ago
Staycation at Somerset Kencana is really enjoyable.. the room is big, clean, very kids friendly, there is a swimming pool and outdoor playground.. the bathroom is clean, the AC is really cold, there are 2 TVs, in the room and in the living room.. there is also a mini kitchen so it's good for cooking, the kitchen equipment is also good, complete, the view in the room is also really good, we got it on the 15th floor.. the only minus is the water in the kitchen is a bit smelly.. the one in the bathroom is not.. Next time I want to go back and order a bigger room
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2 people find it helpful
Accommodation's Reply
03 Mar 2025
Dear Ms. Lisnawati, Warm Greetings from Somerset Kencana Jakarta. We would like to thank you very much for choosing us as the best accommodation option for you and your family while in Jakarta. We will continue to prioritize our best service so that we can always provide the best service. We apologize if there are some things that make your experience less memorable and we will improve it to be even better. We look forward to your next stay at Somerset Kencana Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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I***u
icon-Staycation
Staycation
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8.2
/10
Reviewed 41 week(s) ago
A nice new hotel that can be an alternative choice for staying around Pondok Indah.
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Accommodation's Reply
21 Feb 2025
Dear Valued Guest, Thank you for choosing Somerset Kencana Jakarta. We will continue to provide our best service and we will continue to be your property of choice when you visit Jakarta. We look forward to your next arrival. Thank you and Best Regards. Ratna Sari - Asst Guest Service Manager
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J***y
icon-Leisure
Leisure
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9.4
/10
Reviewed 42 week(s) ago
The check in process is very fast with the app. Hospitality is very friendly & Housekeeping staff named Dwi is very helpful and has good initiative.
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3 people find it helpful
Accommodation's Reply
11 Feb 2025
Dear our Esteemed Guest, Warm Greetings from Somerset Kencana Jakarta. We would like to thank you for the good rating you have given us. Somerset Kencana Jakarta is committed to continue providing our best service to remain the property of choice for you when visiting Jakarta. Thank you and Best Regards, Ratna Sari - Asst Guest Service Manager
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V***a
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10.0
/10
Reviewed 48 week(s) ago
thankyou so happy with my family
2 people find it helpful
Accommodation's Reply
13 Jan 2025
Dear valued guest, We would like to thank you for choosing Somerset Kencana Jakarta as your accommodation. We will continue to develop our services so that we can continue to provide the best in the future. Thank you and best regards, Ratna Sari - Asst Guest Service Manager
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Annisa A.
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Staycation
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10.0
/10
Reviewed 49 week(s) ago
Check-in and check-out was so smooth, the staff are very friendly and helpful, the room very clean and tidy. Our son was very happy staying there. The minus is only they don't have a baby chair for our breakfast. Please provide a baby chair since this place is a very family-friendly place. Thank you
3 people find it helpful
Accommodation's Reply
13 Jan 2025
Dear Ms. Annisa, Thank you for your valuable feedback. We are delighted to have been a part of your holiday experience. Your suggestions are highly appreciated and will serve as a reference for us to continue improving our services. We truly value your input and look forward to serving you again in the future. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 50 week(s) ago
Clean rooms, cold air conditioning, spacious, complete facilities and prices are still affordable
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1 people find it helpful
Accommodation's Reply
13 Jan 2025
Dear valued guest, We would like to thank you for choosing Somerset Kencana Jakarta as your accommodation. We will continue to develop our services so that we can continue to provide the best in the future. Thank you and best regards, Ratna Sari - Asst Guest Service Manager
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D***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 52 week(s) ago
Great staff, room was clean and amazing! There's a lot of amenities to use, from plates to wine glasses and many more.
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Accommodation's Reply
17 Dec 2024
Dear Our Valued Guest, Thank you for the great review you have shared about Somerset Kencana Jakarta. We are truly grateful for your kind words. We will continue to strive to provide the best service, ensuring that Somerset Kencana Jakarta remains your top accommodation choice whenever you are in Jakarta. We look forward to welcoming you again soon. Thank you and Regards, Ratna Sari - Asst Guest Service Manager
Sheila N. C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
The staff is friendly. The room is luxurious, comfortable. The breakfast is delicious, the atmosphere is good. The outdoor games for the children are good. The swimming pool is good but the seats are only 4 in the morning. It is not good. The swimming pool is said to be open until 9 pm, but at 8 pm the staff are already at the pool. Someone takes care of the place to rinse, only 1. There is no place to put a large bag
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1 people find it helpful
Accommodation's Reply
10 Oct 2024
Dear Ms. Sheila, Warm greetings from Somerset Kencana Jakarta. Thank you for the review that Ms. Sheila has given. Ms. Sheila's review will be our motivation to continue to do better. We look forward to Ms. Sheila's arrival on your next visit to our property. Warm regards, Ratna Sari-Asst. Guest Service Manager.
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