Somerset Queen City Semarang

Apartments
9.3
/10
Exceptional
71 reviews

What Guests Say About Their Stay

Moch S. Y.
10.0
/ 10
The room is really nice, like an apartment. The building is new, the interior is really nice, so it makes you feel at home 😍. It's very complete if you want to cook. But, even if you don't cook, it's safe because it's close to a mall with lots of delicious food. It's quite cheap, in my opinion, for that price you get a good room. Next time I go to Semarang, I will definitely come here again 😍
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Verified Traveler
10.0
/ 10
Great location, connecting to Queen City Mall, plentiful parking space, nice hotel room and restaurant. Most importantly, the bed is comfortable, not too soft.
Harya F. K.
9.4
/ 10
Recommended new accommodation in Semarang. Strategic location, complete facilities, and affordable price. Thank you to Ms. Lovena and Mr. Syakir for their hospitality and assistance during your stay.
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In the Area
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Jl. Pemuda No. 25–33, Semarang Tengah, Kota Semarang 50139, Semarang Tengah, Semarang, Jawa Tengah, Indonesia, 50139

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Somerset Queen City Semarang is located in area / city Pandansari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Somerset Queen City Semarang

Jl. Pemuda No. 25–33, Semarang Tengah, Kota Semarang 50139, Semarang Tengah, Semarang, Jawa Tengah, Indonesia, 50139
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Lobby Somerset Queen City Semarang
Exterior 2 Somerset Queen City Semarang

Discover More About Somerset Queen City Semarang

Location


Somerset Queen City Semarang is located in area / city Pandansari.

About Somerset Queen City Semarang

From business event to corporate gathering, Somerset Queen City Semarang provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Somerset Queen City Semarang, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Somerset Queen City Semarang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Somerset Queen City Semarang is a apartment with great comfort and excellent service according to most apartment's guests.

Enjoy luxurious treats and incomparable experience by staying at Somerset Queen City Semarang.

All facilities in Somerset Queen City Semarang

Swimming Pool Somerset Queen City Semarang
Swimming Pool
Lobby Somerset Queen City Semarang
Lobby
Exterior Somerset Queen City Semarang
Exterior
Others Somerset Queen City Semarang
Others

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security

General

  • Swimming pool
  • Smoking area

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Somerset Queen City Semarang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Additional Policy

The earliest takeaway breakfast can be provided at 5.30 a.m.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Somerset Queen City Semarang
163
Number of floors in Somerset Queen City Semarang
15
Another facilities in Somerset Queen City Semarang
24-hour room service, Breakfast restaurant, Room service, WiFi in public area, Desk

Frequently asked questions about Somerset Queen City Semarang

What are available facilities at Somerset Queen City Semarang?
There are top facilites at Somerset Queen City Semarang such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Somerset Queen City Semarang?
The standard check-in time at Somerset Queen City Semarang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Somerset Queen City Semarang provide breakfast?
Yes, Somerset Queen City Semarang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Somerset Queen City Semarang?
Somerset Queen City Semarang has a 4.0-star rating.
How many floors does Somerset Queen City Semarang have?
Somerset Queen City Semarang has 15.
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More Reviews from Other Guests in Somerset Queen City Semarang

9.3
Exceptional
From 71 reviews
Provided by travellers on
Cleanliness

9.4

Room Comfort

9.2

Meal

9.0

Location

9.4

Service and Facilites

9.2

People often mention about Somerset Queen City Semarang
All
Bathroom (5)
Surroundings (4)
Family Friendly (4)
Room Space (4)
Bedroom (4)
Hotel Area (4)
Distance to City Center (3)
Staff Friendliness (3)
Ambiance (3)
In-house Restaurant (3)
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Traveller Reviews Somerset Queen City Semarang

Number of reviews per page
20
40
Customer reviews
H***y
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 day(s) ago
Bed room is not single bed as my request but they twin bed room.
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Cheng A.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
Another bad experience with the parking, I left the parking yesterday morning @9:30 am , but I was charged rp.50,000. I extended my stay till 24th. I managed to get the cash refund from the reception. It is just troublesome.
Find this review helpful?
Cheng A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
I went to solo in the morning, when I came back around 15:30-15:45, the car park was full, can’t find a slot to park the car, the security in car park can’t help because there is a wedding event, I have no choice but to go to other mall to spend the evening, when I came back around 7pm, the same thing happened, but was lucky to find 1 slot far away. The hotel should be considerate enough for the guests to be able to park the car. We can’t go around the car park searching for slots! That’s very inconsiderate and rude from management part!
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Novi P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable, nice, clean hotel, friendly staff. Highly recommended.
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W***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
We wanted to spend the weekend in Semarang and try out a new hotel connected to a mall. The hotel is equipped with technology that can detect danger. Overall, the hotel was in a pleasant condition.
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Moch S. Y.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is really nice, like an apartment. The building is new, the interior is really nice, so it makes you feel at home 😍. It's very complete if you want to cook. But, even if you don't cook, it's safe because it's close to a mall with lots of delicious food. It's quite cheap, in my opinion, for that price you get a good room. Next time I go to Semarang, I will definitely come here again 😍
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L***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Perfect for bringing a family, I happened to choose the Premier Suite. It's comfortable, has an extra bed, and the room is clean. It's especially convenient for bringing a baby, as it can boil water and heat baby food.
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Nice new condotel next to a mall. Very convenient.
1 people find it helpful
Hendri P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
excellent... stay here (1x) 1 bedroom executive, comfortable n highly recommended. new hotel, comfortable atmosphere. clean n fragrant everything., friendly staff too. overall can be repeated again. good for staycation + business trip. thx a lot somerset for everthing.
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4 people find it helpful
M***A
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Definitely strategic location in Semarang City & connected to the mall. Very convenient for us for errands.
Find this review helpful?
Accommodation's Reply
20 Oct 2025
Dear sir/madam, Thank you very much for your kind feedback and perfect rating. We’re delighted to know that you enjoyed your stay with us, especially our strategic location, spacious and clean rooms, as well as the warm hospitality from our team. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to welcoming you back to Somerset Queen City Semarang for another comfortable and enjoyable stay soon. Warm regards, Ady Wisnu S. Guest Service Manager
E***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was a great pleasure to stay at this hotel.
Find this review helpful?
Accommodation's Reply
20 Oct 2025
Dear sir, Thank you very much for your kind words and excellent rating. We’re truly delighted to know that it was a great pleasure for you to stay with us. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back to Somerset Queen City Semarang for another enjoyable and memorable stay soon. Warm regards, Ady Wisnu S. Guest Service Manager
e***r
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Clean and comfortable. Stay here
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Accommodation's Reply
18 Oct 2025
Dear sir/madam, Thank you for your kind feedback and excellent rating. We’re delighted to know that you had a clean and comfortable stay with us. We truly appreciate your support and look forward to welcoming you again at Somerset Queen City Semarang soon. Warm regards, Ady Wisnu S. Guest Service Manager
j***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Located next to Queen City Mall, near Kota Lama and Tawang Station. Clean rooms, cool air conditioning. This is a new hotel. I'll stay here again if I go back to Semarang. Thank you.
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1 people find it helpful
Accommodation's Reply
18 Oct 2025
Dear sir/madam, Thank you very much for your wonderful feedback and excellent rating. We’re delighted to know that you enjoyed your stay, especially our convenient location next to Queen City Mall and close to Kota Lama and Tawang Station. We’re also glad that you were satisfied with the cleanliness and comfort of your room. We truly appreciate your kind words and look forward to welcoming you back to Somerset Queen City Semarang on your next visit to the city. Warm regards, Ady Wisnu S. Guest Service Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Great location, connecting to Queen City Mall, plentiful parking space, nice hotel room and restaurant. Most importantly, the bed is comfortable, not too soft.
Find this review helpful?
Accommodation's Reply
05 Oct 2025
Dear sir/madam, Thank you for your wonderful feedback! We’re glad you enjoyed our convenient location, comfortable rooms, and facilities. It’s great to know that you had a pleasant stay, and we look forward to welcoming you back soon. Warm regards, Ady Wisnu S. Guest Service Manager
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Misbakhul K. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff was friendly, the rooms were elegant, beautiful, and perfect. And especially the food...it's beyond words. Awesome...
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Accommodation's Reply
04 Oct 2025
Dear Mr. Misbakhul, Thank you so much for your amazing feedback! We’re thrilled to hear you enjoyed our friendly staff, elegant room, and especially the food. Your kind words mean a lot, and we look forward to welcoming you back soon. Warm regards, Ady Wisnu S. Guest Service Manager
M***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Recommended, clean, tidy, very nice room
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for your wonderful feedback! We’re delighted to know you enjoyed the clean and tidy room, and had a pleasant stay with us. We look forward to welcoming you back again soon. Warm regards, Ady Wisnu S. Guest Service Manager
L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel is very comfortable, the building is new, but unfortunately the restaurant is not open yet, so we had breakfast at the cafe in the mall.
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for your kind feedback. We’re glad to know you found our hotel comfortable and enjoyed the new facilities. We apologize for the restaurant not being available during your stay, and appreciate your understanding with breakfast being served at the mall café. We look forward to welcoming you again, where we hope you can enjoy a more complete experience with us. Warm regards, Ady Wisnu S. Guest Service Manager
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 14 week(s) ago
BREAKFAST IS HUGE.... THE VOUCHER ONLY GIVES ONE MEAL FOR 1 PERSON. IT'S NOT A BUFFET. POWER OUTAGES ARE MORE THAN ONCE!!! C***K
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during breakfast service and with the electricity interruptions. Your comments are very valuable, and we will review these areas carefully to improve both our dining experience and facility reliability. We truly appreciate your input and hope to serve you better on your next stay. Warm regards, Ady Wisnu S. Guest Service Manager
A***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
The room was clean, but unfortunately, it smelled. The smell was apparently coming from the open drain of the washing machine. The engineer had already closed it, but the smell was still a bit off.
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4 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for your feedback and for appreciating the cleanliness of our room. We sincerely apologize for the odor issue from the washing machine drain and regret the inconvenience it caused. Please be assured that our team has taken action, and we will continue to monitor closely to prevent recurrence. We hope to welcome you back for a fresher and more comfortable stay. Warm regards, Ady Wisnu S. Guest Service Manager
S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The hotel is new, and everything is still clean. Unfortunately, the shower, toilet, and sink are made in China, which is cheap and uncomfortable to use. The water dispenser is actually modern and nice, but because the third liner is on top, it makes a very unpleasant noise when turned on. The hotel is located across from Poncol Station, so you can hear trains all day long.
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3 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for taking the time to share your feedback with us. We’re glad you appreciated the cleanliness and our modern facilities, and we also sincerely regret the discomfort you experienced with the bathroom fixtures, water dispenser noise, and outside train sounds. Your comments are valuable for us to improve both our facilities and guest comfort. We truly hope to have another opportunity to welcome you back for a better experience. Warm regards, Ady Wisnu S. Guest Service Manager
Number of reviews per page
20
40

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Others 4 Somerset Queen City Semarang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.3
Exceptional
From 71 reviews
Provided by travellers on
Cleanliness

9.4

Room Comfort

9.2

Meal

9.0

Location

9.4

Service and Facilites

9.2

People often mention about Somerset Queen City Semarang
All
Bathroom (5)
Surroundings (4)
Family Friendly (4)
Room Space (4)
Bedroom (4)
Hotel Area (4)
Distance to City Center (3)
Staff Friendliness (3)
Ambiance (3)
In-house Restaurant (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Somerset Queen City Semarang

Number of reviews per page
20
40
Customer reviews
H***y
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 day(s) ago
Bed room is not single bed as my request but they twin bed room.
Find this review helpful?
Cheng A.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
Another bad experience with the parking, I left the parking yesterday morning @9:30 am , but I was charged rp.50,000. I extended my stay till 24th. I managed to get the cash refund from the reception. It is just troublesome.
Find this review helpful?
Cheng A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
I went to solo in the morning, when I came back around 15:30-15:45, the car park was full, can’t find a slot to park the car, the security in car park can’t help because there is a wedding event, I have no choice but to go to other mall to spend the evening, when I came back around 7pm, the same thing happened, but was lucky to find 1 slot far away. The hotel should be considerate enough for the guests to be able to park the car. We can’t go around the car park searching for slots! That’s very inconsiderate and rude from management part!
Read More
Find this review helpful?
Profile Picture
Novi P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable, nice, clean hotel, friendly staff. Highly recommended.
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W***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
We wanted to spend the weekend in Semarang and try out a new hotel connected to a mall. The hotel is equipped with technology that can detect danger. Overall, the hotel was in a pleasant condition.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Moch S. Y.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is really nice, like an apartment. The building is new, the interior is really nice, so it makes you feel at home 😍. It's very complete if you want to cook. But, even if you don't cook, it's safe because it's close to a mall with lots of delicious food. It's quite cheap, in my opinion, for that price you get a good room. Next time I go to Semarang, I will definitely come here again 😍
Read More
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Find this review helpful?
L***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Perfect for bringing a family, I happened to choose the Premier Suite. It's comfortable, has an extra bed, and the room is clean. It's especially convenient for bringing a baby, as it can boil water and heat baby food.
Translated by Google Icon
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Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Nice new condotel next to a mall. Very convenient.
1 people find it helpful
Hendri P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
excellent... stay here (1x) 1 bedroom executive, comfortable n highly recommended. new hotel, comfortable atmosphere. clean n fragrant everything., friendly staff too. overall can be repeated again. good for staycation + business trip. thx a lot somerset for everthing.
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4 people find it helpful
M***A
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Definitely strategic location in Semarang City & connected to the mall. Very convenient for us for errands.
Find this review helpful?
Accommodation's Reply
20 Oct 2025
Dear sir/madam, Thank you very much for your kind feedback and perfect rating. We’re delighted to know that you enjoyed your stay with us, especially our strategic location, spacious and clean rooms, as well as the warm hospitality from our team. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to welcoming you back to Somerset Queen City Semarang for another comfortable and enjoyable stay soon. Warm regards, Ady Wisnu S. Guest Service Manager
E***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was a great pleasure to stay at this hotel.
Find this review helpful?
Accommodation's Reply
20 Oct 2025
Dear sir, Thank you very much for your kind words and excellent rating. We’re truly delighted to know that it was a great pleasure for you to stay with us. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back to Somerset Queen City Semarang for another enjoyable and memorable stay soon. Warm regards, Ady Wisnu S. Guest Service Manager
e***r
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Clean and comfortable. Stay here
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Accommodation's Reply
18 Oct 2025
Dear sir/madam, Thank you for your kind feedback and excellent rating. We’re delighted to know that you had a clean and comfortable stay with us. We truly appreciate your support and look forward to welcoming you again at Somerset Queen City Semarang soon. Warm regards, Ady Wisnu S. Guest Service Manager
j***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Located next to Queen City Mall, near Kota Lama and Tawang Station. Clean rooms, cool air conditioning. This is a new hotel. I'll stay here again if I go back to Semarang. Thank you.
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1 people find it helpful
Accommodation's Reply
18 Oct 2025
Dear sir/madam, Thank you very much for your wonderful feedback and excellent rating. We’re delighted to know that you enjoyed your stay, especially our convenient location next to Queen City Mall and close to Kota Lama and Tawang Station. We’re also glad that you were satisfied with the cleanliness and comfort of your room. We truly appreciate your kind words and look forward to welcoming you back to Somerset Queen City Semarang on your next visit to the city. Warm regards, Ady Wisnu S. Guest Service Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Great location, connecting to Queen City Mall, plentiful parking space, nice hotel room and restaurant. Most importantly, the bed is comfortable, not too soft.
Find this review helpful?
Accommodation's Reply
05 Oct 2025
Dear sir/madam, Thank you for your wonderful feedback! We’re glad you enjoyed our convenient location, comfortable rooms, and facilities. It’s great to know that you had a pleasant stay, and we look forward to welcoming you back soon. Warm regards, Ady Wisnu S. Guest Service Manager
Profile Picture
Misbakhul K. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff was friendly, the rooms were elegant, beautiful, and perfect. And especially the food...it's beyond words. Awesome...
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Accommodation's Reply
04 Oct 2025
Dear Mr. Misbakhul, Thank you so much for your amazing feedback! We’re thrilled to hear you enjoyed our friendly staff, elegant room, and especially the food. Your kind words mean a lot, and we look forward to welcoming you back soon. Warm regards, Ady Wisnu S. Guest Service Manager
M***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Recommended, clean, tidy, very nice room
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for your wonderful feedback! We’re delighted to know you enjoyed the clean and tidy room, and had a pleasant stay with us. We look forward to welcoming you back again soon. Warm regards, Ady Wisnu S. Guest Service Manager
L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel is very comfortable, the building is new, but unfortunately the restaurant is not open yet, so we had breakfast at the cafe in the mall.
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2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for your kind feedback. We’re glad to know you found our hotel comfortable and enjoyed the new facilities. We apologize for the restaurant not being available during your stay, and appreciate your understanding with breakfast being served at the mall café. We look forward to welcoming you again, where we hope you can enjoy a more complete experience with us. Warm regards, Ady Wisnu S. Guest Service Manager
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 14 week(s) ago
BREAKFAST IS HUGE.... THE VOUCHER ONLY GIVES ONE MEAL FOR 1 PERSON. IT'S NOT A BUFFET. POWER OUTAGES ARE MORE THAN ONCE!!! C***K
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during breakfast service and with the electricity interruptions. Your comments are very valuable, and we will review these areas carefully to improve both our dining experience and facility reliability. We truly appreciate your input and hope to serve you better on your next stay. Warm regards, Ady Wisnu S. Guest Service Manager
A***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
The room was clean, but unfortunately, it smelled. The smell was apparently coming from the open drain of the washing machine. The engineer had already closed it, but the smell was still a bit off.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for your feedback and for appreciating the cleanliness of our room. We sincerely apologize for the odor issue from the washing machine drain and regret the inconvenience it caused. Please be assured that our team has taken action, and we will continue to monitor closely to prevent recurrence. We hope to welcome you back for a fresher and more comfortable stay. Warm regards, Ady Wisnu S. Guest Service Manager
S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The hotel is new, and everything is still clean. Unfortunately, the shower, toilet, and sink are made in China, which is cheap and uncomfortable to use. The water dispenser is actually modern and nice, but because the third liner is on top, it makes a very unpleasant noise when turned on. The hotel is located across from Poncol Station, so you can hear trains all day long.
Read More
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear sir/madam, Thank you for taking the time to share your feedback with us. We’re glad you appreciated the cleanliness and our modern facilities, and we also sincerely regret the discomfort you experienced with the bathroom fixtures, water dispenser noise, and outside train sounds. Your comments are valuable for us to improve both our facilities and guest comfort. We truly hope to have another opportunity to welcome you back for a better experience. Warm regards, Ady Wisnu S. Guest Service Manager
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