Does The Alana Surabaya have parking?

Yes, The Alana Surabaya does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

Does The Alana Surabaya have a swimming pool?

Yes, The Alana Surabaya does have a swimming pool

What do past guests say about The Alana Surabaya?

Traveloka users who have stayed at The Alana Surabaya have praised its Cleanliness, Room Comfort, Service and Facilites.

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The Alana Surabaya

Name: The Alana Surabaya
Address: Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231, Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Jawa Timur, 60231, Indonesia
Rating: 8.8

Hotels

Preferred Partner Plus

8.8

/10

Very Good

6,847 reviews

What Guests Say About Their Stay

Room Space (165)

Staff Friendliness (162)

Bedroom (160)

Ambiance (135)

Verified Traveler

10.0

/ 10

Very clean, friendly staff, best service, just stayed here and want to come back again. Highly recommended, thank you, the Alana Surabaya 😍☺️

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Verified Traveler

10.0

/ 10

I've stayed at Alana twice for work in Surabaya, always with the same room. It's always comfortable, the location is really close to everywhere, the room is clean, smells good, the staff is friendly, the food is good. And Alana will be my destination to stay if I have another event in Surabaya. Thank you, The Alana

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Elisabeth

9.4

/ 10

The room was spacious and very comfortable. I was impressed with the service. I was allowed to check in early with FOC, and they even went to the trouble of combining the double beds to make a single bed. The location is also strategic, close to everything, easy to find food, and even if I wanted to hang out at a cafe, I could just walk. I really enjoyed my stay at Alana. If I have another business in Surabaya, I will stay here again.

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M***d

9.4

/ 10

Comfortable and clean hotel! Spacious rooms, modern design, and complete facilities. Friendly and very helpful staff from check-in to check-out. Strategic location, close to malls and restaurants. Breakfast is delicious and has many choices. Highly recommended for vacation or business trip.

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R***y

10.0

/ 10

wow this is one of my favorite hotels. the location is very strategic, close to everywhere. the indoor swimming pool is not too hot, there is a sauna. the breakfast is quite complete, the menu is varied and tastes good, there is no additional charge for children even though I brought 2 school-age children. everyone is friendly, the hotel is clean and comfortable.

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In the Area

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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

The Alana Surabaya is located in area / city Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Alana Surabaya

Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

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Location

The Alana Surabaya is located in area / city Wonokromo.

About The Alana Surabaya

Whether you are planning an event or other special occasions, The Alana Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Alana Surabaya.

The Alana Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

From business event to corporate gathering, The Alana Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Alana Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at The Alana Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Alana Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Alana Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Alana Surabaya.

All facilities in The Alana Surabaya

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Buffet breakfast
Cafe
Poolside bar
Set menu lunch
Show cooking restaurant
Snack bar
Snacks
Dietary menu
Vegetarian meal

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Sports and Recreations

Aerobics
Billiard
Cycling
Darts
Fitness center
Table tennis

General

AC
Ballroom
Banquet
Family room
Swimming pool

Business Facilities

Business center
Computer station
Meeting facilities
Photocopier
Projector

Things to Do

Children play area
Fitness center
Indoor pool
Sauna
Steam room

Transportation

Bicycle rental
Car rental
Valet parking

Nearby Facilities

ATM/Banking
Laundry
Shops

Family-friendly Facilities

Kids club
Children pool

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in The Alana Surabaya

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

Tamu yang menginap lebih dari 3 hari harus menyertakan surat swab/pcr.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Alana Surabaya	162
Number of floors in The Alana Surabaya	18
Another facilities in The Alana Surabaya	A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked questions about The Alana Surabaya

What are available facilities at The Alana Surabaya?

There are top facilites at The Alana Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Alana Surabaya?

The standard check-in time at The Alana Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Alana Surabaya provide breakfast?

Yes, The Alana Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Alana Surabaya?

The Alana Surabaya has a 4.0-star rating.

How many floors does The Alana Surabaya have?

The Alana Surabaya has 18.

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More Reviews from Other Guests in The Alana Surabaya

Overall Ratings & Reviews The Alana Surabaya

Traveloka (6,847)

8.8

Very Good

From 6,847 reviews

Provided by travellers on

Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

8.8

Service and Facilites

8.9

People often mention about The Alana Surabaya

All

Bedroom (111)

Room Space (107)

Staff Friendliness (106)

Ambiance (101)

Bathroom (99)

Accessibility (92)

Distance to City Center (84)

Taste (84)

Variety (84)

Hotel Area (82)

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Traveller Reviews The Alana Surabaya

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Customer reviews

l***a

Staycation

10.0

/10

Reviewed 4 day(s) ago

Oh my God, I got a comfortable family room. It has a separate TV area from the bed. 2 TVs. It also has two bathrooms. It has a bathtub. There's a tent and children's play area. The service is really cool. The facilities are very comfortable. For just a million rupiah, it's already very satisfying. There's a clean and comfortable swimming pool and a mini playground. The food is delicious and there's a wide variety. I didn't expect the staff to let the kids decorate donuts. Thank you. Awesome

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Dian K. R.

Staycation

10.0

/10

Reviewed 1 week(s) ago

Everything is really good 🫶. Cleanliness, staff, facilities, food variety, food taste, everything is really good 👍

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K***n

Staycation

9.7

/10

Reviewed 2 week(s) ago

Quite satisfactory recommendation to stay at this hotel

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Verified Traveler

Staycation

6.0

/10

Reviewed 2 week(s) ago

The sounds from the bathroom next door were very audible. What they were doing, what they were talking about, were very clear. It was uncomfortable, wasn't it?

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M***h

Staycation

10.0

/10

Reviewed 2 week(s) ago

A hotel with cool standards of cleanliness and comfort, friendly staff, and a pretty good menu.

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Verified Traveler

8.5

/10

Reviewed 2 week(s) ago

The location is good, the room is quite large, and overall it's okay. The bathroom faucet is just really dirty.

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Donny P. K.

10.0

/10

Reviewed 3 week(s) ago

It was a great stay here... The room is spacious, the AC is cold.

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P***a

Business

9.4

/10

Reviewed 4 week(s) ago

I chose this hotel due to my activities around South Surabaya, unfortunately some roads near the hotel were closed. But, there are many food stalls nearby, such as Hokben, KFC and K3 marts, that's why I didn't book breakfast, and I got to mention the online delivery food service such as gofood and grab food, lots of options, and all delicious. I must admit Surabaya cuisines matched my pallette! Next is the staff, the receptionists were very helpful and they let me checked in early, thus entered my room before 2 PM! They clean up my room early in the morning, like 7-8 AM, as I just woke up and getting ready. It was a nice stay, will consider to return in the future.

1 people find it helpful

Taufik K.

Transit

8.8

/10

Reviewed 5 week(s) ago

The reception staff is kind, check-in time can be advanced if the room is available.

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B***d

10.0

/10

Reviewed 6 week(s) ago

Check-in was easy, and the staff was very friendly. Thank you for your service.

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Verified Traveler

Staycation

10.0

/10

Reviewed 6 week(s) ago

Very clean, friendly staff, best service, just stayed here and want to come back again. Highly recommended, thank you, the Alana Surabaya 😍☺️

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1 people find it helpful

Septiyan D. K.

Staycation

10.0

/10

Reviewed 7 week(s) ago

really good for those who like staycations

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Hamsyah

Leisure

10.0

/10

Reviewed 7 week(s) ago

I've stayed here twice. The staff is always friendly, and the rooms are always clean and smell good. I'll definitely stay here again next time.

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1 people find it helpful

G***t

Staycation

10.0

/10

Reviewed 7 week(s) ago

Friendly service, varied food, strategic location

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Abdul B. A.

9.7

/10

Reviewed 7 week(s) ago

Not bad... Happy to be in this hotel

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Yuyun H.

10.0

/10

Reviewed 7 week(s) ago

Very good and satisfied, can be a reference

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H***a

8.2

/10

Reviewed 7 week(s) ago

Everything is ok, the waiter is also ok

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D***u

8.5

/10

Reviewed 7 week(s) ago

the room is comfortable..and clean.

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F***a

Transit

8.5

/10

Reviewed 7 week(s) ago

Our guests really enjoyed themselves and were impressed.

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I***n

Business

8.3

/10

Reviewed 8 week(s) ago

The wifi in the room is not good. The curtains are hard to open and close.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.