The Jayakarta Lombok Beach Resort & Spa

Hotels
Preferred Partner
8.5
/10
Very Good
1,680 reviews

What Guests Say About Their Stay

Staff Friendliness (35)
Ambiance (33)
Hotel Area (32)
Bedroom (31)
Riris S.
8.5
/ 10
Its refreshing to stay here. Greens everywhere, pool, and private beach. Its so complete. Breakfast was ok. The room was fine, I enjoyed the bathtub and the small space to enjoy coffee or tea. Overall is fine and refreshing.
Fithia K. P.
8.7
/ 10
It’s a great place for family trip! Especially if you bring little children! The pools are clean and the staffs are kind :) if you like old style hotel, I recommend this Thank you for your service
PaveL3
10.0
/ 10
A pleasant holiday experience here, my child didn't want to go home because it was comfortable here. Alhamdulillah given a free upgrade to a junior suite, the check-in & check-out process was fast, the service staff were friendly, the price of food and drinks was cheaper than other hotels, the hot shower water was smooth to use at night or dawn & didn't taste salty at all. The breakfast food had quite a lot of variations, especially the fruits. The location of the hotel is right on the edge of a quiet beach, although there are people selling on the edge of the beach but it's not noisy at all. Highly recommended for those on vacation to Lombok because of the service and location of the hotel which is next to many shops selling Lombok souvenirs.
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Sutan S.
10.0
/ 10
Everything about Poko'e was satisfying, starting from the friendly hotel staff, breakfast on the beach, the food was so abundant that I repeatedly added more (so embarrassed) hehee, if I go to Lombok again I will definitely stay here again. Zukzek then made Jayakarta beach Sanggigi hotel.
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Ahmad a. h.
8.5
/ 10
We are very happy with the experience of staying at this hotel. Full of beautiful memories. Service good, room good, environment amazing, food good.
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In the Area
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Jl. Raya Senggigi Km. 4, Senggigi, Lombok, Nusa Tenggara Barat, Indonesia, 83351

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at The Jayakarta Lombok Beach Resort & Spa is a good choice when you are visiting Batu Layar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Jayakarta Lombok Beach Resort & Spa

Jl. Raya Senggigi Km. 4, Senggigi, Lombok, Nusa Tenggara Barat, Indonesia, 83351
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Discover More About The Jayakarta Lombok Beach Resort & Spa

The Jayakarta Lombok Beach Resort & Spa is a stunning getaway located on the beautiful island of Lombok. With its beachfront location and lush tropical gardens, it's the perfect spot for a relaxing holiday. Whether you're looking for a romantic escape or a family vacation, this resort has something for everyone.

Room types available at The Jayakarta Lombok Beach Resort & Spa

The resort offers a variety of room types to suit different needs and preferences. Choose from the comfortable standard rooms, which are perfect for solo travellers or couples, or opt for the more spacious deluxe rooms that offer a bit more luxury. For families or groups, the resort provides family rooms and suites that come with extra space and amenities. Each room is designed with a blend of modern comfort and traditional Indonesian style, ensuring a cosy and memorable stay.

How to get to The Jayakarta Lombok Beach Resort & Spa

Getting to The Jayakarta Lombok Beach Resort & Spa is easy. The resort is located about 60 minutes from Lombok International Airport. You can hire a taxi or arrange for a private transfer through the resort. If you're coming from Bali, you can take a fast boat to Lombok and then a short drive to the resort. The scenic journey is part of the adventure, offering stunning views of the island.

Facilities and services at The Jayakarta Lombok Beach Resort & Spa

The resort boasts a range of facilities and services to enhance your stay. Enjoy a refreshing swim in the outdoor pool, relax at the spa, or keep fit at the on-site gym. The resort also offers a kids' club, making it a great choice for families. With friendly staff and excellent service, you'll feel right at home.

Food and drink available at The Jayakarta Lombok Beach Resort & Spa

Indulge in delicious local and international cuisine at the resort's restaurant. If you're in the mood to explore, there are plenty of nearby dining options offering a taste of Lombok's culinary delights. From beachfront cafes to local warungs, you'll find something to satisfy your taste buds.

Accessibility features at The Jayakarta Lombok Beach Resort & Spa

The resort is committed to providing a comfortable stay for all guests, including those with accessibility needs. There are accessible rooms available, and the public areas are designed to accommodate wheelchairs. The staff is always ready to assist with any special requirements to ensure a pleasant experience.

Pet and service animal policy at The Jayakarta Lombok Beach Resort & Spa

Pets are not allowed at the resort, but service animals are welcome. If you're travelling with a service animal, it's best to inform the resort in advance to make the necessary arrangements. Ready to experience the beauty of Lombok? Book your stay at The Jayakarta Lombok Beach Resort & Spa and other amazing hotels via Traveloka. If you're planning to explore more of Indonesia, check out other hotel options in Bali by visiting this link or book your flights using this link.

All facilities in The Jayakarta Lombok Beach Resort & Spa

Bar, Cafe and Lounge The Jayakarta Lombok Beach Resort & Spa
Bar, Cafe and Lounge
Swimming Pool The Jayakarta Lombok Beach Resort & Spa
Swimming Pool
Entertainment Facility The Jayakarta Lombok Beach Resort & Spa
Entertainment Facility
Fitness Center The Jayakarta Lombok Beach Resort & Spa
Fitness Center
Functional Hall The Jayakarta Lombok Beach Resort & Spa
Functional Hall

Things to Do

  • Beach sun loungers
  • Children play area
  • Discounted Fitness Center
  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Spa
  • Sun loungers

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Banquet
  • Clothes dryer
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free
  • Terrace

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast
  • Poolside bar
  • Pub

Nearby Facilities

  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops

In-room Facilities

  • Bathtub
  • Desk
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Tours

Sports and Recreations

  • Billiard
  • Fitness center
  • Outdoor tennis court
  • Tennis

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Transportation

  • Bicycle rental
  • Secure parking

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in The Jayakarta Lombok Beach Resort & Spa

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

All Request is subject to availability. You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Minimum Age Policy

Minimum age to check-in is 16. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Jayakarta Lombok Beach Resort & Spa
171
Number of floors in The Jayakarta Lombok Beach Resort & Spa
4
Another facilities in The Jayakarta Lombok Beach Resort & Spa
Beach sun loungers, Children play area, Discounted Fitness Center, Fitness center, Garden

Frequently asked questions about The Jayakarta Lombok Beach Resort & Spa

What are available facilities at The Jayakarta Lombok Beach Resort & Spa?
There are top facilites at The Jayakarta Lombok Beach Resort & Spa such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Jayakarta Lombok Beach Resort & Spa?
The standard check-in time at The Jayakarta Lombok Beach Resort & Spa is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Jayakarta Lombok Beach Resort & Spa provide breakfast?
Yes, The Jayakarta Lombok Beach Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Jayakarta Lombok Beach Resort & Spa?
The Jayakarta Lombok Beach Resort & Spa has a 4.0-star rating.
How many floors does The Jayakarta Lombok Beach Resort & Spa have?
The Jayakarta Lombok Beach Resort & Spa has 4.
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More Reviews from Other Guests in The Jayakarta Lombok Beach Resort & Spa

8.6
Very Good
From 1,579 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about The Jayakarta Lombok Beach Resort & Spa
All
Staff Friendliness (26)
Ambiance (24)
Variety (22)
Taste (20)
Family Friendly (18)
Hotel Area (18)
Check-in/out Time (17)
Room Space (17)
Surroundings (16)
Bedroom (16)
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Traveller Reviews The Jayakarta Lombok Beach Resort & Spa

Number of reviews per page
20
40
Customer reviews
Farid M. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Everything was perfect here. Yes it's an old hotel but well maintained. Dedicated and professional staff, I bet they've been working for such a long time here. Love the vibes and serenity of this hotel. Worth money spent
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radesti h.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 8 week(s) ago
A hotel with many memories 🥹🥹. I've stayed here 3 times every time I've been to Lombok.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
This was my first time staying at this hotel...and I immediately fell in love with it. The serene, calming, and relaxing atmosphere, combined with the beautiful surroundings and the beach, truly created a perfect healing space. I found almost no flaws. The only downside was that I didn't stay long enough.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
If you're looking for a serene, relaxing, and enjoyable atmosphere, Jayakarta Lombok Beach is the perfect choice. The hotel's traditional charm, combined with its refreshingly beautiful surroundings, maintains cleanliness and friendly service. It truly is a place of healing and relaxation, meeting my expectations. The beach is also beautiful. The only downside is that I didn't stay long enough. :)
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1 people find it helpful
iLo P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
the place is comfortable, cool, good for family vacation
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Ario W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
From the moment of check in, I felt the friendliness of all the staff at this hotel, detailed explanations from the staff, sufficient vehicle parking area, comfortable hotel atmosphere, one of the senior hotels in the Senggigi area that is very well maintained, the rooms are spacious, clean, good room service, varied and delicious breakfast, good facilities, there is an electric bike rental and the price is cheap per hour, a little note that the bathroom light above the sink could be made brighter, overall this is a comfortable hotel, recommended for a personal staycation, family or with friends. Thanks Jayakarta Lombok, see you next visit.
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+5
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Friendly hotel staff, nice view, child-friendly swimming pool
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F***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Enjoying the morning and sunset at the restaurant is very impressive.
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F***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Very family friendly, especially child friendly, safe, comfortable and strategic
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A***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The location was good, the rooms were clean, and the staff were friendly.
1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr/s. A***A, Thank you very much for staying at our resort recently, and referring to your score given, we believe you have had an enjoyable experience stay with us. Our entirely staff has very much contributed your overall satisfaction, the team will certainly appreciate your kind words. We wish that you will choose The Jayakarta Lombok again in your next visit. Warmest regards Charry Abdul Hakim General manager
M***M
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
cool 👍 fun and impressive
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr./Mrs. M*M. Thank you for staying at Hotel Jayakarta Lombok. We greatly appreciate the review given and we are happy because the experience of staying at our place was pleasant for you. We will continue to maintain and improve the services and facilities according to guest expectations so that they continue to get comfort during their stay at our hotel. Hopefully we will still be given the opportunity to serve you and your family in the future. Best regards, Charry Abdul Hakim. General Manager.
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Endah A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
2nd time staying here, the place is comfortable and clean.
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Accommodation's Reply
16 Jun 2025
Dear Mrs. Endah, Thank you for staying at Hotel Jayakarta Lombok and for the review given. Based on the score given, we are glad that the experience of staying at our hotel was pleasant. We strive to consistently maintain services and facilities that are in accordance with guest expectations, so that they continue to feel comfortable while staying at our hotel. Hopefully we will still be given the opportunity to serve you and your family, in the future. Best regards, Charry Abdul Hakim. General Manager.
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H***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
The hotel staff is very helpful, the food is delicious, the swimming pool is fun for children to adults to play. Only the security is not very friendly. Hopefully it will be more successful.
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Accommodation's Reply
11 Jun 2025
Dear Mr./Mrs. H*g, First of all, we would like to thank you for choosing to stay with us and the review you have shared about Hotel Jayakarta Lombok. Based on the score we got, we are glad that you enjoyed your stay with us. Furthermore, we also apologize for the inconvenience you encountered regarding the unfriendly Security Staff and sharing your complaint with our team. Once again, thank you very much for the feedback you have shared. We look forward to welcoming you back to Senggigi soon. Best regards, Charry Abdul Hakim. General Manager.
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.9
/10
Reviewed 27 week(s) ago
Shouted at by hotel staff when confused asking for room number. It happened at 11 pm, hotel staff may be tired, but it is still no excuse.
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2 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Mr./Mrs. E*a, Thank you for staying at Hotel Jayakarta Lombok and we appreciate the review given. Regarding the attitude of our staff that made you uncomfortable, we have forwarded the complaint to the HRD department to be followed up and ensure that it does not happen again. We will continue to strive to improve the service and facilities that meet guest expectations. Hopefully we will still be given the opportunity to serve you and your family at Hotel Jayakarta Lombok, in the future. Best regards, Charry Abdul Hakim. General Manager.
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
The hotel is on the beach, you can enjoy the sunset, the cottage rooms are clean, the staff are friendly
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear S*i, Thank you for staying at Hotel Jayakarta Lombok and for the review you have given. Based on the score given, we are pleased that your stay at our hotel was a positive one. We strive to consistently maintain services and facilities that meet guest expectations, so that you continue to feel comfortable while staying at our hotel. Hopefully we will still be given the opportunity to serve you and your family in the future. Best regards, Charry Abdul Hakim. General Manager.
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
The hotel is on the beach, you can enjoy the sunset, the deluxe rooms are clean, the staff are friendly
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Accommodation's Reply
15 May 2025
Dear S*i, Thank you for staying with us and giving us a positive review. Hopefully we will still be given the opportunity to serve you and your family in the future. Best regards, Charry Abdul Hakim. General Manager.
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Galih R. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
clean, very good service atmosphere near the beach so you don't get bored staying at the hotel
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Accommodation's Reply
15 May 2025
Dear Galih R. D., First of all, we would like to thank you for choosing to stay with us and the review you have shared about Hotel Jayakarta Lombok. Based on the score we have received, we are glad that you enjoyed your stay with us. Once again, thank you very much for your feedback. We look forward to welcoming you back to Senggigi soon. Best regards, Charry Abdul Hakim. General Manager.
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Sondang M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
It was a pleasure staying here. Everything was satisfying ♥️
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Accommodation's Reply
15 May 2025
Dear Sondang M., Thank you for choosing to stay with us and the review you have given about Hotel Jayakarta Lombok. Based on the score given, We are glad that you enjoyed your stay with us. Once again, thank you very much for the feedback you have shared. We look forward to welcoming you back soon at Hotel Jayakarta Lombok. Best regards, Charry Abdul Hakim. General Manager.
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RASITO
icon-origin-TRAVELOKA
8.4
/10
Reviewed 33 week(s) ago
the rice is hard, the food is not very varied
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mr. Rasito, Thank you for choosing to stay at Hotel Jayakarta Lombok and the review you have shared. We also apologize for the inconvenience you have encountered regarding our products in the Restaurant. We have shared your review with the Restaurant and Daour teams, as an evaluation material to review existing standards for improving the services we provide. Once again, thank you very much for the feedback you have shared. We look forward to welcoming you back to Hotel Jayakarta Lombok soon. Best regards, Charry Abdul Hakim. General Manager.
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Gabrielle D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
Stayed for 3d2n here. Comfortable room, decent food and service, good value for money for sure. Loving the beach access and spent most of our time swimming, relaxing at the rest restaurant, and enjoying the peaceful vibe. Got an upagrade and the bedroom&bathroom are spacious!
1 people find it helpful
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Lobby 4 The Jayakarta Lombok Beach Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,579 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about The Jayakarta Lombok Beach Resort & Spa
All
Staff Friendliness (26)
Ambiance (24)
Variety (22)
Taste (20)
Family Friendly (18)
Hotel Area (18)
Check-in/out Time (17)
Room Space (17)
Surroundings (16)
Bedroom (16)
Sort by
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Format
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Traveller Reviews The Jayakarta Lombok Beach Resort & Spa

Number of reviews per page
20
40
Customer reviews
Farid M. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Everything was perfect here. Yes it's an old hotel but well maintained. Dedicated and professional staff, I bet they've been working for such a long time here. Love the vibes and serenity of this hotel. Worth money spent
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radesti h.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 8 week(s) ago
A hotel with many memories 🥹🥹. I've stayed here 3 times every time I've been to Lombok.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
This was my first time staying at this hotel...and I immediately fell in love with it. The serene, calming, and relaxing atmosphere, combined with the beautiful surroundings and the beach, truly created a perfect healing space. I found almost no flaws. The only downside was that I didn't stay long enough.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
If you're looking for a serene, relaxing, and enjoyable atmosphere, Jayakarta Lombok Beach is the perfect choice. The hotel's traditional charm, combined with its refreshingly beautiful surroundings, maintains cleanliness and friendly service. It truly is a place of healing and relaxation, meeting my expectations. The beach is also beautiful. The only downside is that I didn't stay long enough. :)
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1 people find it helpful
iLo P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
the place is comfortable, cool, good for family vacation
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Ario W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
From the moment of check in, I felt the friendliness of all the staff at this hotel, detailed explanations from the staff, sufficient vehicle parking area, comfortable hotel atmosphere, one of the senior hotels in the Senggigi area that is very well maintained, the rooms are spacious, clean, good room service, varied and delicious breakfast, good facilities, there is an electric bike rental and the price is cheap per hour, a little note that the bathroom light above the sink could be made brighter, overall this is a comfortable hotel, recommended for a personal staycation, family or with friends. Thanks Jayakarta Lombok, see you next visit.
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+5
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Friendly hotel staff, nice view, child-friendly swimming pool
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F***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Enjoying the morning and sunset at the restaurant is very impressive.
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F***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Very family friendly, especially child friendly, safe, comfortable and strategic
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A***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The location was good, the rooms were clean, and the staff were friendly.
1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr/s. A***A, Thank you very much for staying at our resort recently, and referring to your score given, we believe you have had an enjoyable experience stay with us. Our entirely staff has very much contributed your overall satisfaction, the team will certainly appreciate your kind words. We wish that you will choose The Jayakarta Lombok again in your next visit. Warmest regards Charry Abdul Hakim General manager
M***M
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
cool 👍 fun and impressive
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr./Mrs. M*M. Thank you for staying at Hotel Jayakarta Lombok. We greatly appreciate the review given and we are happy because the experience of staying at our place was pleasant for you. We will continue to maintain and improve the services and facilities according to guest expectations so that they continue to get comfort during their stay at our hotel. Hopefully we will still be given the opportunity to serve you and your family in the future. Best regards, Charry Abdul Hakim. General Manager.
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Endah A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
2nd time staying here, the place is comfortable and clean.
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Accommodation's Reply
16 Jun 2025
Dear Mrs. Endah, Thank you for staying at Hotel Jayakarta Lombok and for the review given. Based on the score given, we are glad that the experience of staying at our hotel was pleasant. We strive to consistently maintain services and facilities that are in accordance with guest expectations, so that they continue to feel comfortable while staying at our hotel. Hopefully we will still be given the opportunity to serve you and your family, in the future. Best regards, Charry Abdul Hakim. General Manager.
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H***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
The hotel staff is very helpful, the food is delicious, the swimming pool is fun for children to adults to play. Only the security is not very friendly. Hopefully it will be more successful.
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Accommodation's Reply
11 Jun 2025
Dear Mr./Mrs. H*g, First of all, we would like to thank you for choosing to stay with us and the review you have shared about Hotel Jayakarta Lombok. Based on the score we got, we are glad that you enjoyed your stay with us. Furthermore, we also apologize for the inconvenience you encountered regarding the unfriendly Security Staff and sharing your complaint with our team. Once again, thank you very much for the feedback you have shared. We look forward to welcoming you back to Senggigi soon. Best regards, Charry Abdul Hakim. General Manager.
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.9
/10
Reviewed 27 week(s) ago
Shouted at by hotel staff when confused asking for room number. It happened at 11 pm, hotel staff may be tired, but it is still no excuse.
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2 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Mr./Mrs. E*a, Thank you for staying at Hotel Jayakarta Lombok and we appreciate the review given. Regarding the attitude of our staff that made you uncomfortable, we have forwarded the complaint to the HRD department to be followed up and ensure that it does not happen again. We will continue to strive to improve the service and facilities that meet guest expectations. Hopefully we will still be given the opportunity to serve you and your family at Hotel Jayakarta Lombok, in the future. Best regards, Charry Abdul Hakim. General Manager.
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
The hotel is on the beach, you can enjoy the sunset, the cottage rooms are clean, the staff are friendly
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear S*i, Thank you for staying at Hotel Jayakarta Lombok and for the review you have given. Based on the score given, we are pleased that your stay at our hotel was a positive one. We strive to consistently maintain services and facilities that meet guest expectations, so that you continue to feel comfortable while staying at our hotel. Hopefully we will still be given the opportunity to serve you and your family in the future. Best regards, Charry Abdul Hakim. General Manager.
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
The hotel is on the beach, you can enjoy the sunset, the deluxe rooms are clean, the staff are friendly
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Accommodation's Reply
15 May 2025
Dear S*i, Thank you for staying with us and giving us a positive review. Hopefully we will still be given the opportunity to serve you and your family in the future. Best regards, Charry Abdul Hakim. General Manager.
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Galih R. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
clean, very good service atmosphere near the beach so you don't get bored staying at the hotel
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Accommodation's Reply
15 May 2025
Dear Galih R. D., First of all, we would like to thank you for choosing to stay with us and the review you have shared about Hotel Jayakarta Lombok. Based on the score we have received, we are glad that you enjoyed your stay with us. Once again, thank you very much for your feedback. We look forward to welcoming you back to Senggigi soon. Best regards, Charry Abdul Hakim. General Manager.
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Sondang M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
It was a pleasure staying here. Everything was satisfying ♥️
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Accommodation's Reply
15 May 2025
Dear Sondang M., Thank you for choosing to stay with us and the review you have given about Hotel Jayakarta Lombok. Based on the score given, We are glad that you enjoyed your stay with us. Once again, thank you very much for the feedback you have shared. We look forward to welcoming you back soon at Hotel Jayakarta Lombok. Best regards, Charry Abdul Hakim. General Manager.
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RASITO
icon-origin-TRAVELOKA
8.4
/10
Reviewed 33 week(s) ago
the rice is hard, the food is not very varied
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mr. Rasito, Thank you for choosing to stay at Hotel Jayakarta Lombok and the review you have shared. We also apologize for the inconvenience you have encountered regarding our products in the Restaurant. We have shared your review with the Restaurant and Daour teams, as an evaluation material to review existing standards for improving the services we provide. Once again, thank you very much for the feedback you have shared. We look forward to welcoming you back to Hotel Jayakarta Lombok soon. Best regards, Charry Abdul Hakim. General Manager.
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Gabrielle D.
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
Stayed for 3d2n here. Comfortable room, decent food and service, good value for money for sure. Loving the beach access and spent most of our time swimming, relaxing at the rest restaurant, and enjoying the peaceful vibe. Got an upagrade and the bedroom&bathroom are spacious!
1 people find it helpful
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