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The ZHM Premiere Padang
Hotels
8.6
/10
Very Good
7,089 reviews
What Guests Say About Their Stay
Ambiance (97)
Hotel Area (97)
Bedroom (96)
Distance To City Center (95)
Siti E. I.
10.0
/ 10
I had a wonderful stay! The Front Office staff were very friendly, especially Irfan Hadi, who provided excellent service. The food was absolutely delicious, with standout dishes like Sop Janda, Itiak Lado Ijo, and Sate Maranggi. I highly recommend this hotel for both its hospitality and cuisine.
Fitria H. A.
10.0
/ 10
This is my first time in Padang, and my very first time with ZHM. I could tell you that I would really recommend you to stay here. Their hospitality, staff's help from front office to housekeeping is superb! They always smile and offer help. Not to mention the food! All are taste good and delicious! Please try their nasi goreng kampung, I can say this is the first time I ate in hotel and try their nasi goreng buffet and taste authentic, with great taste! Pricing is affordable and when I was check in I get free 60 minutes late check in promo. All in all this is great hotel with great staff, rooms, facilities, and food! Thank you ZHM keep it up! My stay is wonderful thanks to you.
Riandi R.
10.0
/ 10
Very satisfying and enjoyable with friendly and quality service
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P***a
10.0
/ 10
This is my umpteenth time here. The hotel service is always excellent. The breakfast is varied and delicious. Previously, I had a free room upgrade. Hopefully in the future I can get another upgrade hehe. If I want to stay here again.
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E***i
10.0
/ 10
staying here is very comfortable. I brought a baby and a 5 year old child. It's fun to staycation here. The kids can also swim. At night, you can enjoy the beautiful view of Padang city from the skylounge.
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In the Area
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Jl. MH Thamrin No. 27 , Padang Selatan, Padang, Sumatera Barat, Indonesia, 25133
Main Facilities
Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Read More
Available Room Types in The ZHM Premiere Padang
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around The ZHM Premiere Padang
Jl. MH Thamrin No. 27 , Padang Selatan, Padang, Sumatera Barat, Indonesia, 25133
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Discover More About The ZHM Premiere Padang
note: hotel was previously named The ZHM Premiere DH Grand Zuri Padang
Location
The ZHM Premiere Padang is located in area / city South Padang.
About The ZHM Premiere Padang
From business event to corporate gathering, The ZHM Premiere Padang provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, The ZHM Premiere Padang is a great choice for you with a large and well-equipped function room to suit your requirements.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The ZHM Premiere Padang exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The ZHM Premiere Padang is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at The ZHM Premiere Padang.
All facilities in The ZHM Premiere Padang
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Banquet
- Cloakroom
- Clothes dryer
- Connecting rooms
- Non-smoking room
- Swimming pool
- Smoking area
In-room Facilities
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Hotel Services
- Bellhop
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Buffet breakfast
- Cafe
Accessibilty
- Accessible bathroom
- Disabled access friendly
- In-room accessibility
- Wheelchair accessible
Transportation
- Airport transfer
- Bicycle rental
- Secure parking
Things to Do
- Fitness center
- Indoor pool
- Outdoor pool
Connectivity
- INTERNATIONAL_CALL
- LAN Internet
- Free WiFi
Business Facilities
- Meeting facilities
- Projector
Family-friendly Facilities
- Children pool
Sports and Recreations
- Fitness center
Kids and Pets
- Babysitting
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in The ZHM Premiere Padang
Important Note
Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Accommodation charges IDR 106,000/guest for extra breakfast.
Smoking is allowed only in the designated smoking area.
Pets are not allowed in the accommodation.
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Guests must wear swimsuits in order to use the swimming pool.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The ZHM Premiere Padang | 200 |
Number of floors in The ZHM Premiere Padang | 15 |
Another facilities in The ZHM Premiere Padang | 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service |
Frequently asked questions about The ZHM Premiere Padang
What are available facilities at The ZHM Premiere Padang?
There are top facilites at The ZHM Premiere Padang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The ZHM Premiere Padang?
The standard check-in time at The ZHM Premiere Padang is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The ZHM Premiere Padang provide breakfast?
Yes, The ZHM Premiere Padang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The ZHM Premiere Padang?
The ZHM Premiere Padang has a 4.5-star rating.
How many floors does The ZHM Premiere Padang have?
The ZHM Premiere Padang has 15.
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More Reviews from Other Guests in The ZHM Premiere Padang
Overall Ratings & Reviews The ZHM Premiere Padang
Traveloka (7,089)
8.6
Very Good
From 7,089 reviews
Provided by travellers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.6
Location
8.7
Service and Facilites
8.7
People often mention about The ZHM Premiere Padang
All
Hotel Area (71)
Variety (71)
Staff Friendliness (70)
Ambiance (69)
Distance to City Center (68)
Bedroom (67)
Bathroom (67)
Accessibility (59)
Taste (59)
Family Friendly (54)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews The ZHM Premiere Padang
Number of reviews per page
20
40
Customer reviews
j***a
Business
10.0
/10
Reviewed 1 week(s) ago
Amazing, the food is so diverse and varied.
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Find this review helpful?
Accommodation's Reply
26 Oct 2025
Hi j*a,* Thank you for choosing ZHM Premiere Hotel Padang and for taking the time to share your experience. We are delighted to hear that you enjoyed the delicious and varied food we served. Your positive feedback is a great motivation for our team to continue to provide the best service and quality to all our guests. We look forward to welcoming you back again in the near future for an even more meaningful stay. Best regards, Suranee Yanti, General Manager, ZHM Premiere Hotel Padang
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RR
Riandi R.
Staycation
10.0
/10
Reviewed 3 week(s) ago
Very satisfying and enjoyable with friendly and quality service
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Accommodation's Reply
17 Oct 2025
Dear Ms. Riandi R., Thank you for choosing The zhm Premiere Hotel Padang and for taking the time to share your experience. We are pleased to hear that you were satisfied and delighted with our friendly service and quality of service. Positive reviews like these motivate our team to continue providing the best service to all our guests. We sincerely hope to welcome you back on your next visit for an even more meaningful stay. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
See original
FA
Fhilia A.
10.0
/10
Reviewed 3 week(s) ago
Thank you, sis, our room was upgraded to the Ambassador Suite.
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Accommodation's Reply
16 Oct 2025
Dear Ms. Philia A., Thank you very much for sharing your experience staying with us at The zhm Premiere Hotel Padang. We are very glad that you were satisfied with our service and enjoyed your upgrade to the Ambassador Suite. We hope that the comfort and amenities we provide will make your stay even more memorable. We look forward to welcoming you back soon. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
See original
R***i
Staycation
8.5
/10
Reviewed 5 week(s) ago
The staff at the desk are very friendly. The food is really delicious, suitable for families. The only problem is that there is no smoking area in the swimming pool area. The floor is slippery, someone fell there yesterday.
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Accommodation's Reply
04 Oct 2025
Dear Mr./Ms. R*i, Thank you for taking the time to share your experience staying with us. We are pleased to know that you were satisfied with the friendliness of our staff and the food we provided. We also appreciate your feedback regarding the swimming pool area and the slippery floor conditions. This will be a serious concern for our team to follow up immediately for the comfort and safety of all guests. We look forward to welcoming you and your family back to The zhm premiere Hotel Padang for an even better experience. Sincerely, Surni Yanti, General Manager. The zhm premiere Hotel Padang
See original
d***n
Staycation
9.4
/10
Reviewed 6 week(s) ago
It was fun, because we checked in to a suite, so we got a welcome room. Coincidentally, there was an Independence Day ceremony on August 17th, so it was all great.
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Accommodation's Reply
22 Sep 2025
Dear Ms. D*n, Thank you for sharing your pleasant experience with The zhm Premiere Hotel Padang. We are pleased to know that you were satisfied with the check-in experience and the special atmosphere during the August 17th celebration at our hotel. We hope to welcome you back on your next visit with an equally memorable experience. Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang
See original
Alafrad G.
Staycation
8.5
/10
Reviewed 6 week(s) ago
To swim in the pool you have to rent clothes for 50 thousand
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Accommodation's Reply
26 Sep 2025
Dear Mr. Alafrad G., Thank you for taking the time to share your experience staying at The zhm Premiere Hotel Padang and for giving us a good rating. We understand your feedback regarding the swimwear rental fee. This is indeed part of the hotel's policy to maintain the comfort, cleanliness, and standard of use of the swimming pool facilities for all guests. Your feedback is very valuable to us, and will be taken into consideration for future service improvements. We look forward to welcoming you back for a more pleasant experience on your next visit. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
See original
I
Iqbal
9.7
/10
Reviewed 6 week(s) ago
What a nice experience, planning to come back for sure.
1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Mr. Iqbal,
Thank you very much for your wonderful review and for sharing your experience with us. We are truly delighted to hear that you had a nice stay and that you are planning to come back in the future.
Your kind words serve as great motivation for our team to continue providing the best service and comfort for all our valued guests. We look forward to welcoming you again at The ZHM Premiere Hotel Padang on your next visit.
Warm regards,
Surni Yanti
General Manager
The ZHM Premiere Hotel Padang
F***i
6.6
/10
Reviewed 6 week(s) ago
The service regarding towels was somewhat disappointing. Before returning the deposit and CO account, the receptionist should have contacted housekeeping to check the room for any missing or extra items, etc. This would have saved us the hassle of constantly running back and forth to check for missing or leftover items.
And the receptionist's apology was less than sincere.
Read More
See original
1 people find it helpful
Accommodation's Reply
02 Oct 2025
Dear Ms. Fitri, Thank you for your review and feedback. We apologize for any inconvenience during check-out or during our service. Please allow us to clarify that, based on hotel operational standards, guests are not permitted to take towels or other items directly from the housekeeping trolley that is being used to clean another guest's room. If you require replacement towels or additional toiletries, simply contact the receptionist or housekeeping team via the telephone provided in your room, and our team will be happy to deliver them immediately. Based on our internal checks and CCTV, we discovered a man taking towels from the housekeeping trolley and there were discrepancies in the check-out process regarding towels or toiletries in your room. This is certainly a concern for us to prevent similar misunderstandings in the future. Our Front Office Manager has also tried to contact you via phone and WhatsApp message to explain further, but to date there has been no response. We greatly appreciate your feedback as it will serve as an evaluation material for improving our service in the future. Warm regards, Surni Yanti, General Manager, The zhm premiere Hotel Padang
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S***o
Business
9.4
/10
Reviewed 7 week(s) ago
A great hotel to stay during a visit to Padang city.
See original
1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Mr./Ms. S*o, Thank you for your positive review. We are pleased to know that your stay at The zhm Premiere Hotel Padang was enjoyable and met your expectations during your visit to Padang. We hope to welcome you back with the best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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z***i
10.0
/10
Reviewed 8 week(s) ago
Quite satisfied.
The food was also delicious.
Good experience
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Accommodation's Reply
09 Sep 2025
Hello z*j, Thank you for your positive review. We are delighted to know that you were satisfied and enjoyed our food. We look forward to welcoming you back on your next visit for an even more memorable experience. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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z***i
10.0
/10
Reviewed 8 week(s) ago
Good experience.... Quite satisfied.
Breakfast was also delicious
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Accommodation's Reply
09 Sep 2025
Hello z*j, Thank you for your positive review. We are pleased to know that you had a pleasant stay and that you were satisfied with our breakfast. We look forward to welcoming you back with our best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
See original
B***t
Leisure
10.0
/10
Reviewed 8 week(s) ago
You can check out at 13.00 WIB, free check out 1 hour later😍
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Accommodation's Reply
09 Sep 2025
Hello B*, Thank you for sharing your wonderful experience with us at The zhm Premiere Hotel Padang. We are pleased to know that the late check-out facility made your stay even more comfortable. We greatly appreciate your appreciation, and look forward to welcoming you back with the best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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M***a
Leisure
10.0
/10
Reviewed 9 week(s) ago
The location is strategic, the rooms are comfortable, the staff are polite & the breakfast is delicious
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Accommodation's Reply
03 Sep 2025
Dear Mr./Ms. M*a. Thank you for your wonderful review! We are delighted to know that you were satisfied with our strategic location, comfortable rooms, friendly staff, and our breakfast. Your positive review is a great motivation for the entire team to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
See original
R***i
10.0
/10
Reviewed 9 week(s) ago
Nice and comfortable, friendly staff, strategic location, great pool, nice view
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Accommodation's Reply
03 Sep 2025
Dear Mr./Ms. R*i, Thank you for your excellent review. We are delighted to hear that you enjoyed our staff's service, our strategic location, and our pool and beautiful views. We look forward to welcoming you back to The zhm Premiere Hotel Padang on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
See original
S***i
Business
10.0
/10
Reviewed 9 week(s) ago
Really enjoyed every stay at this hotel, all the food was delicious and the staff were nice.
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Accommodation's Reply
02 Sep 2025
Dear Mr./Ms. S*i, Thank you for your excellent rating and positive review. We are delighted to know that you have always enjoyed your stay, especially with the delicious food and friendly service from our staff. We look forward to welcoming you back on your next visit to The zhm premiere Hotel Padang. Warm regards, Surni Yanti, General Manager, The zhm premiere Hotel Padang
See original
R***a
9.7
/10
Reviewed 11 week(s) ago
The taste of the food needs to be improved.
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Accommodation's Reply
21 Aug 2025
Dear Mr./Ms. R*a, Thank you for taking the time to share your experience staying at The zhm Premiere Hotel Padang and for giving us such a positive review. We have noted your feedback regarding the food taste, which needs improvement. This is a serious concern for our team, and we will immediately conduct an evaluation with the culinary team to provide a better taste on your next visit. We look forward to welcoming you back with a more satisfying experience. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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DP
Dara P.
10.0
/10
Reviewed 11 week(s) ago
Always a favorite every time I stay in Padang
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Accommodation's Reply
18 Aug 2025
Dear Ms. Dara, Thank you very much for taking the time to give us a perfect review and score for The zhm Premiere Hotel Padang. We are very happy to know that our hotel is always your favorite choice every time you stay in Padang. Your trust and loyalty mean a lot to us. We will continue to strive to provide the best service so that every visit you make is always memorable. We look forward to welcoming you back again in the future. Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang
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d***a
10.0
/10
Reviewed 15 week(s) ago
It was a pleasant stay at ZHM Padang, the swimming pool is highly recommended.
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Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Warm greetings from The zhm Premiere Hotel Padang. Thank you for taking the time to share your pleasant experience during your stay with us. We are very pleased to know that you enjoyed our swimming pool facilities and were satisfied with our overall service. Positive reviews like this motivate our entire team to continue providing the best service for every guest. We look forward to your next visit to The zhm Premiere Hotel Padang. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
See original
EY
Ellawati Y.
10.0
/10
Reviewed 15 week(s) ago
In short, it is recommended for those who want to go on holiday with their family.
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Accommodation's Reply
23 Jul 2025
Dear Ms. Ellawati, Warm greetings from The zhm Premiere Hotel Padang. Thank you for your positive review. We are delighted to know that you are satisfied and recommend our hotel as a vacation option with your family. Guest comfort and satisfaction are our top priorities, and your review is an encouragement for our team to continue providing the best service. We look forward to welcoming you and your family back in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
See original
tr
tari r.
8.8
/10
Reviewed 16 week(s) ago
It's fixed, I'll be back here again.
See original
1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Ms. Tari R, Warm greetings from The zhm Premiere Hotel Padang. Thank you for your 8.8 rating and positive review. We are delighted to know that you enjoyed your stay at our hotel and plan to return. We will always strive to provide the best service to make your next visit even more memorable. See you again at The zhm Premiere Hotel Padang! Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang
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Number of reviews per page
20
40
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Overall Ratings & Reviews The ZHM Premiere Padang
Traveloka (7,089)
8.6
Very Good
From 7,089 reviews
Provided by travellers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.6
Location
8.7
Service and Facilites
8.7
People often mention about The ZHM Premiere Padang
All
Hotel Area (71)
Variety (71)
Staff Friendliness (70)
Ambiance (69)
Distance to City Center (68)
Bedroom (67)
Bathroom (67)
Accessibility (59)
Taste (59)
Family Friendly (54)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews The ZHM Premiere Padang
Number of reviews per page
20
40
Customer reviews
j***a
Business
10.0
/10
Reviewed 1 week(s) ago
Amazing, the food is so diverse and varied.
See original
Find this review helpful?
Accommodation's Reply
26 Oct 2025
Hi j*a,* Thank you for choosing ZHM Premiere Hotel Padang and for taking the time to share your experience. We are delighted to hear that you enjoyed the delicious and varied food we served. Your positive feedback is a great motivation for our team to continue to provide the best service and quality to all our guests. We look forward to welcoming you back again in the near future for an even more meaningful stay. Best regards, Suranee Yanti, General Manager, ZHM Premiere Hotel Padang
See original
RR
Riandi R.
Staycation
10.0
/10
Reviewed 3 week(s) ago
Very satisfying and enjoyable with friendly and quality service
See original
Find this review helpful?
Accommodation's Reply
17 Oct 2025
Dear Ms. Riandi R., Thank you for choosing The zhm Premiere Hotel Padang and for taking the time to share your experience. We are pleased to hear that you were satisfied and delighted with our friendly service and quality of service. Positive reviews like these motivate our team to continue providing the best service to all our guests. We sincerely hope to welcome you back on your next visit for an even more meaningful stay. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
See original
FA
Fhilia A.
10.0
/10
Reviewed 3 week(s) ago
Thank you, sis, our room was upgraded to the Ambassador Suite.
See original
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Accommodation's Reply
16 Oct 2025
Dear Ms. Philia A., Thank you very much for sharing your experience staying with us at The zhm Premiere Hotel Padang. We are very glad that you were satisfied with our service and enjoyed your upgrade to the Ambassador Suite. We hope that the comfort and amenities we provide will make your stay even more memorable. We look forward to welcoming you back soon. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
See original
R***i
Staycation
8.5
/10
Reviewed 5 week(s) ago
The staff at the desk are very friendly. The food is really delicious, suitable for families. The only problem is that there is no smoking area in the swimming pool area. The floor is slippery, someone fell there yesterday.
See original
Find this review helpful?
Accommodation's Reply
04 Oct 2025
Dear Mr./Ms. R*i, Thank you for taking the time to share your experience staying with us. We are pleased to know that you were satisfied with the friendliness of our staff and the food we provided. We also appreciate your feedback regarding the swimming pool area and the slippery floor conditions. This will be a serious concern for our team to follow up immediately for the comfort and safety of all guests. We look forward to welcoming you and your family back to The zhm premiere Hotel Padang for an even better experience. Sincerely, Surni Yanti, General Manager. The zhm premiere Hotel Padang
See original
d***n
Staycation
9.4
/10
Reviewed 6 week(s) ago
It was fun, because we checked in to a suite, so we got a welcome room. Coincidentally, there was an Independence Day ceremony on August 17th, so it was all great.
See original
Find this review helpful?
Accommodation's Reply
22 Sep 2025
Dear Ms. D*n, Thank you for sharing your pleasant experience with The zhm Premiere Hotel Padang. We are pleased to know that you were satisfied with the check-in experience and the special atmosphere during the August 17th celebration at our hotel. We hope to welcome you back on your next visit with an equally memorable experience. Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang
See original
Alafrad G.
Staycation
8.5
/10
Reviewed 6 week(s) ago
To swim in the pool you have to rent clothes for 50 thousand
See original
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Accommodation's Reply
26 Sep 2025
Dear Mr. Alafrad G., Thank you for taking the time to share your experience staying at The zhm Premiere Hotel Padang and for giving us a good rating. We understand your feedback regarding the swimwear rental fee. This is indeed part of the hotel's policy to maintain the comfort, cleanliness, and standard of use of the swimming pool facilities for all guests. Your feedback is very valuable to us, and will be taken into consideration for future service improvements. We look forward to welcoming you back for a more pleasant experience on your next visit. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
See original
I
Iqbal
9.7
/10
Reviewed 6 week(s) ago
What a nice experience, planning to come back for sure.
1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Mr. Iqbal,
Thank you very much for your wonderful review and for sharing your experience with us. We are truly delighted to hear that you had a nice stay and that you are planning to come back in the future.
Your kind words serve as great motivation for our team to continue providing the best service and comfort for all our valued guests. We look forward to welcoming you again at The ZHM Premiere Hotel Padang on your next visit.
Warm regards,
Surni Yanti
General Manager
The ZHM Premiere Hotel Padang
F***i
6.6
/10
Reviewed 6 week(s) ago
The service regarding towels was somewhat disappointing. Before returning the deposit and CO account, the receptionist should have contacted housekeeping to check the room for any missing or extra items, etc. This would have saved us the hassle of constantly running back and forth to check for missing or leftover items.
And the receptionist's apology was less than sincere.
Read More
See original
1 people find it helpful
Accommodation's Reply
02 Oct 2025
Dear Ms. Fitri, Thank you for your review and feedback. We apologize for any inconvenience during check-out or during our service. Please allow us to clarify that, based on hotel operational standards, guests are not permitted to take towels or other items directly from the housekeeping trolley that is being used to clean another guest's room. If you require replacement towels or additional toiletries, simply contact the receptionist or housekeeping team via the telephone provided in your room, and our team will be happy to deliver them immediately. Based on our internal checks and CCTV, we discovered a man taking towels from the housekeeping trolley and there were discrepancies in the check-out process regarding towels or toiletries in your room. This is certainly a concern for us to prevent similar misunderstandings in the future. Our Front Office Manager has also tried to contact you via phone and WhatsApp message to explain further, but to date there has been no response. We greatly appreciate your feedback as it will serve as an evaluation material for improving our service in the future. Warm regards, Surni Yanti, General Manager, The zhm premiere Hotel Padang
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S***o
Business
9.4
/10
Reviewed 7 week(s) ago
A great hotel to stay during a visit to Padang city.
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1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Mr./Ms. S*o, Thank you for your positive review. We are pleased to know that your stay at The zhm Premiere Hotel Padang was enjoyable and met your expectations during your visit to Padang. We hope to welcome you back with the best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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z***i
10.0
/10
Reviewed 8 week(s) ago
Quite satisfied.
The food was also delicious.
Good experience
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Accommodation's Reply
09 Sep 2025
Hello z*j, Thank you for your positive review. We are delighted to know that you were satisfied and enjoyed our food. We look forward to welcoming you back on your next visit for an even more memorable experience. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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z***i
10.0
/10
Reviewed 8 week(s) ago
Good experience.... Quite satisfied.
Breakfast was also delicious
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Accommodation's Reply
09 Sep 2025
Hello z*j, Thank you for your positive review. We are pleased to know that you had a pleasant stay and that you were satisfied with our breakfast. We look forward to welcoming you back with our best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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B***t
Leisure
10.0
/10
Reviewed 8 week(s) ago
You can check out at 13.00 WIB, free check out 1 hour later😍
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Accommodation's Reply
09 Sep 2025
Hello B*, Thank you for sharing your wonderful experience with us at The zhm Premiere Hotel Padang. We are pleased to know that the late check-out facility made your stay even more comfortable. We greatly appreciate your appreciation, and look forward to welcoming you back with the best service on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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M***a
Leisure
10.0
/10
Reviewed 9 week(s) ago
The location is strategic, the rooms are comfortable, the staff are polite & the breakfast is delicious
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Accommodation's Reply
03 Sep 2025
Dear Mr./Ms. M*a. Thank you for your wonderful review! We are delighted to know that you were satisfied with our strategic location, comfortable rooms, friendly staff, and our breakfast. Your positive review is a great motivation for the entire team to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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R***i
10.0
/10
Reviewed 9 week(s) ago
Nice and comfortable, friendly staff, strategic location, great pool, nice view
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Accommodation's Reply
03 Sep 2025
Dear Mr./Ms. R*i, Thank you for your excellent review. We are delighted to hear that you enjoyed our staff's service, our strategic location, and our pool and beautiful views. We look forward to welcoming you back to The zhm Premiere Hotel Padang on your next visit. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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S***i
Business
10.0
/10
Reviewed 9 week(s) ago
Really enjoyed every stay at this hotel, all the food was delicious and the staff were nice.
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Accommodation's Reply
02 Sep 2025
Dear Mr./Ms. S*i, Thank you for your excellent rating and positive review. We are delighted to know that you have always enjoyed your stay, especially with the delicious food and friendly service from our staff. We look forward to welcoming you back on your next visit to The zhm premiere Hotel Padang. Warm regards, Surni Yanti, General Manager, The zhm premiere Hotel Padang
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R***a
9.7
/10
Reviewed 11 week(s) ago
The taste of the food needs to be improved.
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Accommodation's Reply
21 Aug 2025
Dear Mr./Ms. R*a, Thank you for taking the time to share your experience staying at The zhm Premiere Hotel Padang and for giving us such a positive review. We have noted your feedback regarding the food taste, which needs improvement. This is a serious concern for our team, and we will immediately conduct an evaluation with the culinary team to provide a better taste on your next visit. We look forward to welcoming you back with a more satisfying experience. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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DP
Dara P.
10.0
/10
Reviewed 11 week(s) ago
Always a favorite every time I stay in Padang
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Accommodation's Reply
18 Aug 2025
Dear Ms. Dara, Thank you very much for taking the time to give us a perfect review and score for The zhm Premiere Hotel Padang. We are very happy to know that our hotel is always your favorite choice every time you stay in Padang. Your trust and loyalty mean a lot to us. We will continue to strive to provide the best service so that every visit you make is always memorable. We look forward to welcoming you back again in the future. Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang
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d***a
10.0
/10
Reviewed 15 week(s) ago
It was a pleasant stay at ZHM Padang, the swimming pool is highly recommended.
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Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Warm greetings from The zhm Premiere Hotel Padang. Thank you for taking the time to share your pleasant experience during your stay with us. We are very pleased to know that you enjoyed our swimming pool facilities and were satisfied with our overall service. Positive reviews like this motivate our entire team to continue providing the best service for every guest. We look forward to your next visit to The zhm Premiere Hotel Padang. Best regards, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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EY
Ellawati Y.
10.0
/10
Reviewed 15 week(s) ago
In short, it is recommended for those who want to go on holiday with their family.
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Accommodation's Reply
23 Jul 2025
Dear Ms. Ellawati, Warm greetings from The zhm Premiere Hotel Padang. Thank you for your positive review. We are delighted to know that you are satisfied and recommend our hotel as a vacation option with your family. Guest comfort and satisfaction are our top priorities, and your review is an encouragement for our team to continue providing the best service. We look forward to welcoming you and your family back in the future. Sincerely, Surni Yanti, General Manager, The zhm Premiere Hotel Padang
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tr
tari r.
8.8
/10
Reviewed 16 week(s) ago
It's fixed, I'll be back here again.
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Ms. Tari R, Warm greetings from The zhm Premiere Hotel Padang. Thank you for your 8.8 rating and positive review. We are delighted to know that you enjoyed your stay at our hotel and plan to return. We will always strive to provide the best service to make your next visit even more memorable. See you again at The zhm Premiere Hotel Padang! Sincerely, Surni Yanti, General Manager. The zhm Premiere Hotel Padang
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