What do past guests say about HG Hotel Cappelli?

Traveloka users who have stayed at HG Hotel Cappelli have praised its Location, Service and Facilites, Cleanliness.

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HG Hotel Cappelli

Name: HG Hotel Cappelli
Address: Viale Alessandro Bicchierai, 139, Montecatini-Terme, Province of Pistoia, Tuscany, Italy, 51016, Viale Alessandro Bicchierai, 139, Tuscany, 51016, Italy
Rating: 8.4

Hotels

8.4

/10

Very Good

49 reviews

What Guests Say About Their Stay

Lorenzo

10.0

/ 10

Un hotel a mezza strada tra Firenze e Viareggio con un rapporto qualità prezzo eccezionale vuol dire avere le migliori città di interesse storico ha portata di mano nel raggio di 45 minuti di treno.

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PaulWatson

10.0

/ 10

The hotel was well located in Montecatini, near to restaurants, bars and childrens mini fair. It was spacious and had a good swimming pool and jacuzzi. The room (balcony type) was of a good size, very clean with a large bathroom, very good size TV and fridge. The air conditioning worked very well. The balcony was a good addition and overlooked the mountains and swimming pool to the rear. The breakfast was good quality, and had the option of being eaten on the patio. The receptionist Elena was very attentive and welcoming. The only negative was that only street parking is offered. Although free between 8pm-8am, after this it was €1 for the first hour and €1.50 for subsequent hours. There was a free car park at the top of the hill past the Funicolare, but was a 15 minute walk.

itchyivca

10.0

/ 10

We stayed in this hotel as we had our own hire car and wanted to stay outside Florence. It was little confusing to find the hotel because of lots of one way streets but no biggie. There is a paid parking right outside and unless you tell the hotel to specifically reserve garage parking you will have no chance as they only have 3 spaces. But 200 meter just next to the Tettuccio Terme, along the park is free parking which we used. The main street is easy to find from the hotel and train station too. It takes 45 minutes on the train to Florence. The staff were all lovely and helpful every time we came up to ask a question. Breakfast, in the downstairs room, was adequate and plentiful even with just cornflakes and chocolate coco-pops as the only cereal selection. The girls refilling breakfast trays were very friendly and smiled all the time which makes a big difference first thing in the morning. The room was spacious, clean and had a small balcony but only one reclining chair fitted on it. Bathroom was spacious with a bath and shower in it. Montecatini Terme has many hotels which explained the low price. There is a swimming pool outside which I used (May 14) but Jacuzzi was cold so not used. The traditional old fashion decor look of the hotel is very clean and fresh looking. I would definitely recommend this hotel and stayed here again

In the Area

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Viale Alessandro Bicchierai, 139, Montecatini-Terme, Province of Pistoia, Tuscany, Italy, 51016

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

WiFi

Elevator

HG Hotel Cappelli is a hotel is located at Montecatini Terme. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around HG Hotel Cappelli

Viale Alessandro Bicchierai, 139, Montecatini-Terme, Province of Pistoia, Tuscany, Italy, 51016

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Discover More About HG Hotel Cappelli

Location

HG Hotel Cappelli is a hotel is located at Montecatini Terme.

About HG Hotel Cappelli

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at HG Hotel Cappelli.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from HG Hotel Cappelli exclusively for you.

HG Hotel Cappelli is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, HG Hotel Cappelli is the right place to stay.

All facilities in HG Hotel Cappelli

Others

General

Banquet
Ballroom
Reception hall
Parking
Parking (surcharge)
Terrace

Hotel Services

Laundry service
Tours
Wedding service
Luggage storage
24-hour Receptionist
Concierge

Public Facilities

Others
Restaurant
Smoke-free area
Safety deposit box
Elevator

Things to Do

Garden
Library
Outdoor pool
Pool sun loungers

Food and Drinks

Bar
Breakfast
Snack bar

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Business Facilities

Meeting facilities

In-room Facilities

Accommodation Policy & General Information in HG Hotel Cappelli

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Self parking fee: EUR 7 per day
Pet fee: EUR 10 per pet, per night
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 December - 31 January, EUR 1.60 per person, per night, up to 7 nights. This tax does not apply to children under 10 years of age.
A tax is imposed by the city: From 1 February - 30 November, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

The following facilities will be closed during October, November, December, January, February, and March:

Hot tub
Swimming pool

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

14:00 - 00:00

Check-out:

Before 10:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 14:00 - 00:00 - to 10:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at HG Hotel Cappelli	68
Another facilities in HG Hotel Cappelli	Banquet, Ballroom, Reception hall, Parking, Parking (surcharge)

Frequently asked questions about HG Hotel Cappelli

What are available facilities at HG Hotel Cappelli?

There are top facilites at HG Hotel Cappelli such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at HG Hotel Cappelli?

The standard check-in time at HG Hotel Cappelli is starting from 14:00 - 00:00 while the latest check-out time is at Before 10:00

Does HG Hotel Cappelli provide breakfast?

Yes, HG Hotel Cappelli provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of HG Hotel Cappelli?

HG Hotel Cappelli has a 3.0-star rating.

How many rooms are available at HG Hotel Cappelli?

HG Hotel Cappelli has 68.

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HG Hotel Cappelli reviews and ratings

Overall Ratings & Reviews HG Hotel Cappelli

Other sources (49)

8.4

Very Good

From 49 reviews

Cleanliness

8.2

Room Comfort

7.6

Location

9.0

Service and Facilites

8.4

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Traveller Reviews HG Hotel Cappelli

Number of reviews per page

Top reviews

Carlo Maria

Leisure with Children

2.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Aircon is turned off overnight - undisclosed hotel policy & a nightmare in August! We booked this hotel for one reason: AIR CONDITIONING. After a long, scorching drive with an unwell baby and young child, we needed somewhere cool. The website and Expedia promised aircon, yet shortly after midnight it shut off. Reception told us it is deliberately switched off until 6am - nowhere was this disclosed! The night receptionist was apologetic & kind, but said the hotel had no fans. Shocking, given the ridiculous aircon policy at the peak of summer! We were on the second floor with no window bars, so opening them was too dangerous; the thought of our child climbing out and falling was horrifying. We had no safe alternative and suffered an unbearable night. Our baby cried in the heat, our older child tossed and sweated, and we paid for a service we did not receive. The hotel is shabby and falling apart: stained carpets, smelly towels, ragged bathmats, chipped furniture, minimal toiletries & a single cheap roll of toilet paper for a family of four. Everything screams a shoestring budget, yet it advertises itself as more. Guests are misled, cheated, & left frustrated; the hotel earns bad reviews instead of loyalty. This review reflects only our experience in this room. We wish we'd never booked and were drained the next day. Do not be fooled by photos or the aircon listing. If you value comfort, health, and your money, stay elsewhere until management finally invests in improvments!

Mohammad

Business and Leisure

10.0

/10

Reviewed 105 week(s) ago

Expedia Group verified review

The stuff is very good and helpful. The place is clean

andrea

8.0

/10

Reviewed 228 week(s) ago

Hotels.com verified review

over all is a good hotel. I book a room for paraplegic person, but the room was not.

PaulWatson

Leisure with Partner

10.0

/10

Reviewed 279 week(s) ago

Expedia Group verified review

Maurizio M.

8.0

/10

Reviewed 327 week(s) ago

Vrbo verified review

Good

itchyivca

10.0

/10

Reviewed 603 week(s) ago

Hotels.com verified review

Gabriele

Leisure with Partner

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

L'albergo mostra i fasti di un passato recente, estremamente pulito e personale cordiale, putrroppo però in un ambito di declino insieme a tutto il paese

Tenna

Friends and Family

6.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

2 overnatninger for 2 voksne og 2 børn. Lækker pool Hotellet er slidt, men absolut brugbar til den pris vi fandt. Ikke så stort udvalg i morgen buffeten

René

8.0

/10

Reviewed 72 week(s) ago

Hotels.com verified review

Et ok men slidt hotel. Hotellet havde ikke oplyst at spa-området var under renovation og dermed ikke virkede. Generelt trænger hotellet til at blive opgraderet. Sengene er bløde (feltsenge/metalramme med fjedre). Ok morgenmad. Ligger i fin gåafstand til byen.

Maher

Friends and Family

2.0

/10

Reviewed 73 week(s) ago

Hotels.com verified review

Cet hôtel est une véritable catastrophe. C'est de loin le pire dans lequel nous ayons séjourné. Les matelas étaient inconfortables et sales, la chambre minuscule et très mal équipée, avec des murs crasseux et de l'humidité partout. Il n'y avait même pas assez d'espace pour s'asseoir correctement aux toilettes. Lorsque j'ai exprimé mes plaintes à la réception, la dame m'a répondu que je devrais m'estimer heureux d'avoir cette prestation médiocre. Un conseil : évitez cet hôtel à tout prix. Le petit-déjeuner était tout simplement catastrophique. Bref, ils sont nuls sur toute la ligne.

Maher

Friends and Family

2.0

/10

Reviewed 73 week(s) ago

Hotels.com verified review

Cet hôtel est une véritable catastrophe. C'est de loin le pire dans lequel nous ayons séjourné. Les matelas étaient inconfortables et sales, la chambre minuscule et très mal équipée, avec des murs crasseux et de l'humidité partout. Il n'y avait même pas assez d'espace pour s'asseoir correctement aux toilettes. Nous passons en moyenne plus de 100 nuits à l'hôtel par an et avons visité plus de 76 pays, donc nous savons que des problèmes peuvent survenir. Mais lorsque j'ai exprimé mes plaintes à la réception, la dame m'a répondu que, pour le prix payé, je devrais m'estimer heureux d'avoir cette prestation médiocre. Nous avions réservé à l'avance. Un conseil : évitez cet hôtel à tout prix. Le petit-déjeuner était tout simplement catastrophique. Bref, ils sont nuls sur toute la ligne.

Maher

Friends and Family

2.0

/10

Reviewed 73 week(s) ago

Hotels.com verified review

Cet hôtel est une véritable catastrophe. C'est de loin le pire dans lequel nous ayons séjourné. Les matelas étaient inconfortables et sales, la chambre minuscule et très mal équipée, avec des murs crasseux et de l'humidité partout. Il n'y avait même pas assez d'espace pour s'asseoir correctement aux toilettes. Nous passons en moyenne plus de 100 nuits à l'hôtel par an et avons visité plus de 76 pays, donc nous savons que des problèmes peuvent survenir. Mais lorsque j'ai exprimé mes plaintes à la réception, la dame m'a répondu que, pour le prix payé, je devrais m'estimer heureux d'avoir cette prestation médiocre. Nous avions réservé à l'avance et payé 95 € la nuit. Un conseil : évitez cet hôtel à tout prix. Le petit-déjeuner était tout simplement catastrophique. Bref, ils sont nuls sur toute la ligne.

Antonio

8.0

/10

Reviewed 87 week(s) ago

Expedia Group verified review

tutto benissimo personale gentilissimo camera pulitissima , ottima colazione un po' scomodo per il parcheggio ma tutto sommato tutto ok

Lorenzo

Friends and Family

10.0

/10

Reviewed 93 week(s) ago

Hotels.com verified review

Anna Maria

Leisure

10.0

/10

Reviewed 163 week(s) ago

Expedia Group verified review

Centrale

Giovanni

Leisure with Partner

10.0

/10

Reviewed 169 week(s) ago

Expedia Group verified review

Posizione centrale, personale super gentile. Piscina e idromassaggio inclusi. Da tornare sicuramente

ALESSIO

Leisure with Partner

10.0

/10

Reviewed 169 week(s) ago

Expedia Group verified review

Tutto a posto ci ritorno sicuramente

Kari

Friends and Family

8.0

/10

Reviewed 171 week(s) ago

Hotels.com verified review

Helt greit, hverken mer eller mindre. Forferdelig harde og store puter.

Tommy

6.0

/10

Reviewed 172 week(s) ago

Hotels.com verified review

Fint Ift. Den billige pris vi fik. Dårlig seng og ikke ret meget hjælp af personalet. Fik lov til at benytte pool før indcheckning hvilket var super positiv.

Saad

Friends and Family

8.0

/10

Reviewed 173 week(s) ago

Hotels.com verified review

Fidèle à la description pour une fois Chambre spacieuse et confortable Seul problème le parking c’est dans la rue et payant sinon séjour impeccable

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.