Hotel Henry

It’s fine for a base to stay, and nice that it’s in a quieter part of Venice away from too much of the usual touristy noise. Don’t expect anything fancy by any means though.

Horrendous. Bed bugs!!! Broken AC, shower, shower door, running toilet, broken mirror, rising damp, damn smell, noise. Not to mention other smaller issues like stained sheets. NO ONE at check in, nor check out. No manager in between either. Only glimpsed a house cleaner once (only spoke Italian). Text with owner/manager was our only contact, and she made NO effort to come address the issues, and eventually ignored my texts. Other guests complained of no hot water and no AC also. They didnt have the owners contact info, so u shared it with them. Owner missed two appointments to meet with her, wasting my time in Venice. Ive traveled many many countries on a budget, including the poorest regions in Africa and Asia and South America. Have never experienced anything luke this. This is not a cheap hotel at $150 per night. The Hilton is only $20 more, but at 8pm after long travels, we could not walk a further 40min to another hotel! In travel, especially on a budget, one is bound to find "quirky" accommodations. The owner/manager's best intentions to provide a pleasant experience, is most often the difference between a recommendtion and a complaint. This is a complaint.

Tucked away in a cozy nook, close to everything anytime of day.

The worst hotel ever No receptionist!!! Hard to get inside If you need anything…. You don’t need anything! Dirty Broken mirrors Cold Wet Conditioner /heating not working.. actually nothing and nobody working! Disgusting

There is never have reception and we have problem to get into the hotel

All after terrible experiences, my family decided to appreciate for what we have as a shelter from the cold winter wind. I am more upset with Hotel.com than property itself how it can’t validate this kind of property and fair price. - Nobody is at the reception. I informed the arrival time and texted and called to the staff at my arrival, but she didn’t come to open the door. Tourists came out from the property, so we can come in, picked up the room key and figured out everything by ourselves. - Dirty & shabby facility & equipment Moldy smell in the room Broken mirror (very sharp, very dangerous) in the bathroom, broken lights. (Texted to the staff and she said to fix, and didn’t come) Shower doesn’t function well. Water temperature is unstable/unadjustable. Cold shower in the winter time No courage to use some liquids in the dirty bottle in the bathroom. We rushed to the supermarket to buy shampoo and shower gel. Luckily, we didn’t have bug problem

Although we liked this property for the location and the convenience of being close tobthe train station, I didnt like the check in procedure. When we arived there was no one there even though they say the desk is open 9am-10pm. We tried to call and message with no luck for a few hours so we were stuck with our luggage until someone showed up. They are not clear about check in and state you much contact them at least 24 hours before arrival but make it seem like you need to do that if you are checking in outside of desk hours but apparently that is not the case. After lunch we went back and could see someone was inside as the lights we now on so we had to bag on the door until someone came which was housekerping who had to call someone to get us checked in. Other than that. The hotel is fine and the location is great and very quiet.

The owner was available by phone when we arrived. We were given a free dinner at a restaurant she was working at; which was convenient and delicious. The room was as stated. The hotel is dated, but we had no issues with the property.

The hotel is in a residential area, so we felt like we got a glimpse of the real Venice. The staff was friendly and helpful, and the room was large and clean. We were given a room across the little courtyard, and it was actually a small apartment with a kitchen (loved it). There were restaurants and shopping close by and it was a short walk to a couple of the vapporetto stops, which made getting to the major sites very easy. The woman who cleaned our room, Consuelo, recommended a little place for breakfast and it was the best breakfast we had the entire 11 days we were in Venice. Overall it was a very pleasant stay.

Excellent location in a quiet area and close to shops, restaurants, supermarket, etc. Very happy that we were given an apartment with kitchen. Rooms are big and it has everything we needed. I highly recommend this hotel. Manola was very helpful and friendly. Check in/out was sooth and efficient.

Nice simple hotel. Close to the jewish ghetto. Pay attention when you reserve, not all the rooms are with private bathroom.

Great Location away with the worst tourist masses but very walkable everywhere. Staff was amazingly nice and they really took their time to ensure we enjoyed our stay. very safe also!

Not bad, over priced for what we got in my opinion

Great location but absolutely tiny room. No other facilities at all. Very clean, but the cleaner, who is ever so lovely, but unaware that hoovering outside your door at 8.30am and banging the door with the Hoover is slightly annoying. It’s a great place if you need a bed and a shower. You literally won’t get more than that here. Very clean though and I would potentially stay again.

The only good thing about this property is the friendly staff. Apart from that everything is poor. There is dust everywhere on the ceiling clear indication no one dusts it. There was 2 blood stains on the blanket. Not to forget a huge hole in the wall that literally I could the street outside from it. The shower also was a huge hassle. The water changes temperature constantly from extremely hot to cold without even changing the lever of the shower, this really bothered me as I had to just wait until the water reached a normal temperature again. It is very overpriced for what they offer. Yes they are located in a good spot and Venice is expensive but the least they good do is clean and maintain their facilities properly. The room like I said was a huge disappointed and I will for sure never come back. They also fake advertise their stars as having 3 stars on their front door and keys while they are actually 2 stars. In reality they should be one star or none for their poor quality.

A great location for exploring the city. Slightly tired decor but it was clean and staff were friendly

This hotel was a fine spot to stay for the price. I am not a fan of firm beds so to me the bed and pillow (or lack there of) were very uncomfortable. That being said, the price and location were great. Near enough to the train station and water bus stops that it makes it easy to access everything you need. If you are looking for a budget spot with wifi, 24/7 reception, and won't be spending much time in your hotel anyways, then this spot will do the trick.

Location very good, conditions are poor, very small rooms, not so clean bathroom, however a friendly and helpful staff. Okay for 1-2 nights.

Positives: Good location (all major sites within 1.5 km by walk), affordable price, comfortable bed, evening staff was very friendly, morning staff did not speak much English Negatives: 1. Stayed in room on ground floor and there is not a lot of noise insulation, everything from outside can be heard. 2. Room has very small window, not very well ventilated 3. Wifi connection was not very fast and did not work at times 4. Small room/bathroom size(I guess its common for Venice)

Place was adequate for the one night we stayed in Venice. We were a family of four and they put us up across the alley in an apartment. No luxury at all. The staff was pleasant and the held our luggage while we toured around the next day. Worth the price only because Venice is super expensive.