HSM Hotel San Martino

Clean and spacious. Comfortable bed. There was no microwave or fridge in the room. Breakfast was good.

I have stayed for two nights and everything was amazing

Very friendly welcoming and helpful. The rooms and the hotel were really clean and pleasant. Good air conditioning and really nice breakfast. I would definitely recommend.

Hotel moderne avec confort absolu. Le petit déjeuner est incroyable ! Le personnel est très gentil , spécialement Niza qui a pris soin de me préparer une assiette gluten free. Milan est à 40 min et le village de Bellagio sur le lac de Côme est accessible en moins de 45 min. On reviendra avec plaisir.

Specious, Clean room, great breakfast

Clean, comfy.

Overall, Very good

Amazing facility. Very friendly staff!

Amazing venue but the location wasn’t the best as we didn’t have a car. Amazing staff as well!

amazing breakfast

Very good

Helpful staff

Everything was Brilliant, staff were really helpful. Not sure how many stars this hotel is but it certainly felt like a 5 Star hotel.

It is right outside the city of Milan and it makes it very quiet and peaceful. The staff is very friendly and helpful. Andrea was very friendly and polite. Definitely will be coming back.

Staff could not help when I was stranded. Would not recommend.

Staff was good. Hotel is nice but AC isn’t good. They need to make it work better and stronger. Other than that it’s good. Hard to sleep good with bad AC in the summer.

Amazing hotel. We absolutely loved it. Would be back any time. Modern, very clean, great amenities.

Noisy

There were so many mosquitoes in the room. The air con was not working at all. The staff was not at the cooperative. In a row requested to fix the air con, but no one paid any attention to the request, asking for a refund, or some kind of compensation but there was no manager available to sort out any issues. The staff has no authority to make any decision!! The bathroom door lock was broken, my 9-year-old son and my husband got locked and the staff had to come to open it with a screwdriver. We had to sit for 3 hours in the reception on the last day as we had a flight back to England at 5:55 am, we called a taxi to leave early for the Bergamo airport but there was hardly any taxi access in that area, so me, my husband and my kids 13years and 9years old had to wait at reception for 3 hours, kids wanted to sleep they just had to lie on Sofa at the lobby. No one even bothers kids tired and need to have a bed to rest. Ultimately we all had to stay awake all night until the taxi arrived at 2 am. The receptionist took all of my and my husband's phone/email so that the manager would call us back. After waiting all day I had to call the hotel and still nothing was resolved, no refunds and no return call or email from the manager. Upon calling the hotel, the staff said the manager was still not available and would hear from them tomorrow??? This is so unprofessional.

Excellent hotel,best hotel in the area!