Sina Bernini Bristol, Autograph Collection

This hotel was very welcoming and friendly

After spending a week in Italy, we ended in Rome. Since this is an autograph Marriott hotel, we thought it would be just fine. Three rooms, documented pictures, and videos with their cleaning staff of bugs in the mattresses. There were complaints and reports of bedbugs in this hotel from June. The house manager refused to speak to us and relied on his staff in the front to deal with it. There are many options to stay in Rome, my advice is not to stay here

Good not perfect

Amazing stay!

Front desk would not pick up the phone would have to call multiple time

Na

From the check-in to the room to the check out, everything was great. Centrally located and plan to keep this on our list of hotels to return when we are back in Rome next year.

Great location, next to Barberini metro stop...watch out for pick pocketers though, had my wallet stolen as we boarded a metro train (rush of people on/off caused disturbance). Nice roof top bar (future restaurant), but need reservations. Great view of many sites from the roof.

We purchased 2 nights for 2 junior suites. The a/c of both rooms did not function properly and we could not cool down the rooms. We communicated this to the reception and management and requested to be changed to other rooms with no success. We paid a high rate and we feel we should be compensated. Also one of the rooms when we first went in was not clean, smelled bad , rugs with stains, and bed duvet dirty ( took pictures) .

Good

Very well trained staff. Very helpful. Bar staff extremely Polite on the rooftop as where all The concierge team. Clean rooms. On the rooftop you can see some sort of Fake plant wall on the top of the building wall that needs to be removed . Otherwise a great stay

Great hotel at a great location, conveniently located in front of a subway station and right next to a "Hop On Hop Off" bus stop if you are touring the city. One minor detail is that if you get a room with a terrace, you can hear guests from other rooms when they are in the terrace area. This was not a problem for me because the other guests were great and kept the noise to a minimum, but it could be a problem if you are looking for a super quiet room.

What a great place to stay in Rome. All the tourist sites are within walking distance. Lots of shopping and dinning options around the hotel. Friendly and However, No iron and ironing board in the room was a big inconvenience. They provided handheld Steam iron which was not ideal to press the clothes. No microwave in the room also.

In short This hotel at best is a Holiday inn

I would take these points in mind: (Disadvantages): • Noise corridors all day long, with lots of door closures. • Room cleanliness is 7/10. • TV is not smart! And most of the channels are local. (Advantages): • Helpful staff. • great location in middle of everything. • 2 taxi stops infront of the hotel (which is a must).

Great hotel, great service, great location. Fabrizio at the breakfast area was the best!!!

Epic fail in all ways. I arrived very early at 9:00am and yes I know that check in is at 3pm but I offered to pay extra for an early check in. But they said I had to wait. So I waited upstairs then waited in the bar area and then in the lobby- the hotel was fairly empty- I did see a few others check in after me and they got access to their room before I did. I feel like that shouldn’t happen and if so that they then at least give me an update on my room status - I was traveling for over 20 hours. Once I finally got into my room, the lights didn’t work. You could tell this room was used recently. The poor bellman ran up and down changing the keys 3 times to get the lights to work. Management called me and said they would figure it out. I fell asleep and woke up 3 hours later still with no electricity. I called down and they said they forgot. Once I hung up they finally switched the lights on. Unbelievable. You should also know that elevators are very very slow, and the front desk at check out is very very slow. And on top of it they tried to charge me over 100€ more than what I booked on Expedia. My rate was 308.18 € and at checkout they were charging me 429€. They were confused and not sure how to handle. I told them to figure it out and email me with the correct bill. Location is great, but inside the hotel is very noisy because the hallways are all marble and you can hear everything plus the doors slamming. The bellman and the gym were the only positive to this property.

The staff is amazing!

They beds were purgatory. Straight terrible At that price point and level of hotel the mattresses should be amazing. Very disappointed. We stayed there 5 nights and had to get a massage after we got home

Beautiful hotel. Easy to walk to many things. Our favorite meals were less than a 10 minute walk. Taxi outside ready to take us wherever we needed to go. Breakfast was delicious. Rooftop over looks the city for a night quiet night. The staff very friendly.