Far East Village Hotel Yokohama

Thank you!

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I made a booking on Expedia and paid for it prior to arriving to the hotel. As service is usually very good in Japan, I expected it to be a decent service. Upon arrival, this non-japanese lady staff checking me in, doesn't thoroughly check the bookings and tells me I don't have a booking. I freaked out because no booking means I will have to look for a place to crash for the night if I don't have this place booked. After insisting her to look thoroughly, she did find my booking. It ended up this lady didn't thoroughly check and spoke too soon. She doesn't apologize for that at all and blames that it was my fault for not having confirmation #. She should not have told me I don't have a booking but rather ask me to hold while she looks for it. It caused me Great anxiety. I complained to her that she freaked me out for no reason. She was not apologetic at all. I was upset and didn't sit right all day so I waited till next morning and complained to a manager. He apologized for such an incident and said he will have the staff train on the matter. But when I passed by the same lady, she just gave me a snotty look!!! This hotel is not Japanese owned but rather foreign company. It reflects to the level of service provided. If you expect decent service that you get in Japan , I suggest you go somewhere else. I am not staying here again!!!

Very satisfied, and for the price is amazing deal. Our stay was terrific close to everything from train station, restaurant, shopping center and the Yokohama park. The front desk were very accommodating especially Mr Kenichiro Yabu for doing a wonderful service (thank you).

No space to plcee your luggage, its just too tight

Great central location to explore Yokohama, great accommodating hotel at a great price, great amenities, coffee and biscuits available in foyer, breakfast is excellent and worth purchasing. Beds are clean and comfortable, bathroom is clean, overall fantastic choice.

Very well maintained property, clean, staff is friendly. Overall very satisfied.

The free drinks and snacks in the lounge was a nice touch. 12pm checkout was also appreciated!

Hotel fr Spore Far East Group. Value for money. Very new & clean. Train is just a 3 mins straight walk to hotel. Vending machine, washer with dryer & ice machine in the hotel.

The hotel was very clean and the amenities were very nice. Our room was comfortable and in a good walking location.

The staff were extremely kind and helpful, especially the cleaning staff members. It’s a great hotel with decent amount of space and includes complimentary toiletries. I had a great experience.

Good price good room

Staff are nice and super helpful. Hotel deco is refreshing.

Front desk staff and the manager were very attentive and friendly. If you need to run a few errands after checking out, they have a good system for storing your luggage the day of your departure. This was a convenient service.

The room was comfortable, and the staff was friendly. However, the only thing that made me uncomfortable was the noise from the trains. The train tracks are right next to the hotel, and it gets noisy whenever a train passes by.

The staff are extremely helpful & friendly.

Location.

Do not recommend

Wonderful Staff. Hotel is clean and well maintained. Short walk from Sakuragicho Station. Area is very walkable. Loved our stay and would happily stay again. *If you are using Google Maps and have rolling luggage, turn on Wheelchair Accessible or you will bring sent up and down stairs for no real time savings.*

We arrived into Haneda at 7am and were able to drop our luggage at the hotel for storage once we arrived. Due to jetlag, lack of sleep and heat we weren't feeling great. The hotel allowed us for a much needed early check in which we were massively grateful. Upon leaving, the concierge helped us print off train tickets and ordered a taxi. We would love to stay there again if or when we're back in Yokohama..