GRAND BASE Beppu Ekimae

The cleanliness of the house could have been better, such as area near the sink, and in the fridge, and this feeling was confirmed by encountering a cockroach on the first night, which is unacceptable, especially for hotels in japan

At check-in, the volume on the tablet was so low that it was almost impossible to communicate, which caused a lot of difficulty. Also, a very large cockroach appeared, which startled my entire family. The hygiene of the place is highly questionable. However, the location of the accommodation was quite good.

Very big room, got dining table, sofa, our biggest room in Japan. But no reception, it’s a self check in. No luggage storage before check in. Close to station which is very nice. Our room got washing machine, and bathroom got air drying system, so clothes will dry quickly.

Door didn’t shut well. Needed to close forcefully. Should have been inspected

I enjoyed staying here, but there are some things that can be improved. The air filter in the bathroom had not been cleared in a really long time, if ever. No one has dusted behind the TV in quite some time. I stayed for two weeks, but was only given 1 role of toilet paper and a meager amount of dish soap. The lighting outside is very dim and I was worried about slipping when come back in the evening when it had rained. It would also be helpful to have instructions in English for the appliances. When I checked in, the bathroom smelled like cigarette smoke and I never got a response when I messaged the property about this. But, the unit is spacious, quiet, and has comfortable beds.

We did not receive any email notification about instructions and password beforehand. No one try to inform us until we found out once arrived. So panicked and unpleasant experience.

Modern. Clean, spacious, easy to check in and out, perfect.

Like that it's close to a lot of eateries, onsens and mall. The only down side no parking on site but coin parking is super close by.

Great place to stay. I’ve stayed here multiple times and we come back. It is close to the things I want to do. A slight walk from the train station. Recommend for anyone.

Great stay going back soon. Great area and quiet. Recommend to anyone.

Great Hotel, good location. I would come back again

Great hotel. I would stay here again as soon as possible.close to where I wanted to go.

New spacious property. Good location near Beppu station. Quiet neighborhood. The deco is rather dark so could improve with more or better lighting.

Brilliant, clean, tidy everything we needed was there for our stay. Facilities were excellent.Close to station and city centre.

The property was in excellent condition coz it looks brand new n equipment was perfect too coz all is advance technology only problem is we don’t understand anything coz everything is written in Japanese which I understand but I think missing is a translation in English to cater other guests which is the non Japanese.,, location is perfect., the check in process was terrible coz was confusing n when we try to call for help n he didn’t seem to be helpful n when we try to call back he ignor us already,, lucky there was another guest who was very helpful n really the one who help us on the process of checking in.,,, n another disappointing thing I when we got to our room , there was nothing written in English so we couldn’t understand anything,, but everything in the room was perfect n we would love to come back n stay in the same place ,, I hope next time we come back the y already have the English writhing too.,,,

Fantastic size in a good location. Everything worked well and the design was very accomplished.

滞在に必要な物が全て揃っていた

掃除が行き届いていません。久しぶりに大きなゴ◯ブリに出会いました。

場所がいい。温泉、スーパー、コンビニ 商店街と長期滞在には大変便利でした。 施設もキレイで生活用品もある程度揃っていて助かりました。

全体的には綺麗なのですがテーブルの下がホコリだらけだったのが残念でした。 あと、個人的に部屋の匂いが合わず少ししんどかったです。