Hoshino Resorts KAI Yufuin

This hotel is a disappointment, especially considering its price and the expectations we had. The service at check-in was negligent, and overall, it felt as though the staff didn’t care about us at all. Here are two of our numerous disappointments: 1. We understand that dinner is part of the package and can’t be avoided. However, why should we be limited to just the early dinner seating at 5:30 PM (even though there’s a second seating at 7:30 PM), which affects our other plans? This caused us to miss our dinner without receiving a refund or credit. 2. We know the restaurant serves only a set menu. But both my wife and I are restricted from eating certain dishes—some of which can even be dangerous to us. I was surprised we weren’t asked if we have any allergies or dietary restrictions. I was even more surprised to hear our server’s response to our inquiry about it: “It’s our hotel’s policy NOT to ask our customers if they have any allergies or preferences.” This statement encapsulates our experience at this hotel. Never again.

Excellent service and food

Amazing property and service. Although rather costly, the sumptuous breakfast and dinner which were both included, made it excellent value for money. The best place to stay if visiting Yufuin for a couple of days.

Below average experience in high price onsen. I booked a room w/private onsen bath but it’s only a tub placed at room balcony. Their outdoor public bath has no views but faces a small elevated yard. Course dinner Food was not too surprise, sitting in open top office cubic divided tables so it was very noisy from tables next to us. Overall I’ll say it feels like a Holiday inn trying raised up to a pricey higher star hotel.

Lack of many amenities you would expect from a ryokan. The common area is rather small as well. We stayed two nights and the western breakfast they served were completely identical which was disappointing. Public bath is lackluster compared to many ryokan we had stayed.

Beautiful property with great staff and facilities. Outside of town, which is walkable but there is an infrequent free shuttle.

Service was impeccable from the moment we arrived till we reluctantly bid it farewell. In between, we were treated to serene views of the fields, soothing baths, comfortable bed and visually appealing and delicious dishes at dinner and breakfast.

I stayed for two nights. Everything was excellent such as ambience, view, food. One thing that needs improvement was that the staffs need to know how to introduce the food. I’m allergic to taro and there was one dish with different food. The menu said one of them contained taro but I couldn’t tell which one has taro so I asked the staff and the staff pointed to the wrong one and I only noticed when I almost took it. Otherwise the stay was excellent

great design hideaway. Good food, good in-room onsen

It was my first time at a Hoshio Resort and i was so amazed and I can't give you enough stars! Resort itself was super zen and amazing. It was perfect place to relax and enjoy Japanese bath, food, and massage. Staff was also beyond the moon! We had to put on snowchains on our way out because it was snowing and we were struggling when staff (Kuroiwa) came out and helped us with the hard work. Thank you so much again.

Nice hotspring

很好

新而又十分舒適的溫泉酒店。星野集團旗下酒店不需多介紹，服務人員服務質素很好。 食物需未算非常精彩但也很美味。房間得大，我是次入住的房間內備有溫泉浴，加上乾濕分離浴室屬高質素。環境除了大自然環境外，還有特別的稻田（棚田）景觀，加上燈飾，樹蔭，開揚的山景，令心情舒暢。酒店更備有免費車位。價格以此水平實在算不俗。

Great experience

非常棒的溫泉旅店！一泊二食，早餐晚餐都非常別緻豐富；房間裏的湯屋和大眾池都讓人驚豔！服務無與倫比！

진짜 자연 경관도좋고 건물전체가 세련되고 음식들도 맛있습니다. 강추드립니다.

入住時交通接送安排有問題，App留言無回覆，用上半小時才聯絡到酒店，早多早到10分鐘，職員面有不滿表情，要等約鐘先可以食早餐冇問題，但唔需要表露面色俾我睇z 床頭有叉電位係好的，但位置比較細，如果係當地人用的叉電器冇問題，如果係遊客要轉頭，嗰個位就太細用唔到

Very Good

1. 餐食精緻美味 2. 梯田連接山景非常心曠神怡 3. 燈光照明偏暗，晚上走路/走樓提需要格外小心 4. 溫泉入口隱蔽性不佳，布簾一掀開往前走兩步就可以看到梳妝室內部 5. 男生梳妝室沒有洗手槽，但卻把洗面乳跟刮鬍刀都放在桌上? 6. 室內溫泉區偏暗，往戶外池的地上又有黑色直角的隆起地磚，踢到非常痛 7. 溫泉區偏小，未設置躺椅等休憩空間 8. 溫泉區巡檢頻率應該提高，有客人拿手機到戶外池拍照，也有客人將毛巾丟在戶外池的邊上，感覺不舒服

눈두렁뷰라고 광고는 하지만 몇몇방만 해당되고 료칸으로써 공간이 좋고 번화가와 접근성이 너무 떨어진다 그렇다고 뷰가 특별히 좋지도 않고 식사도 무난하지 좋다고는 할 수 없다