Hoshino Resorts KAI Yufuin

Lovely resort with nice landscaping. Room with private onsen was well furnished. Dinner and breakfast was included in price.

Not value for money.

I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive. The onsen facility was clean and relaxing. I look forward to visiting again.

Very nice landscaping and comfy room. I enjoyed resort

An excellent choice for relaxing.

This hotel is a disappointment, especially considering its price and the expectations we had. The service at check-in was negligent, and overall, it felt as though the staff didn’t care about us at all. Here are two of our numerous disappointments: 1. We understand that dinner is part of the package and can’t be avoided. However, why should we be limited to just the early dinner seating at 5:30 PM (even though there’s a second seating at 7:30 PM), which affects our other plans? This caused us to miss our dinner without receiving a refund or credit. 2. We know the restaurant serves only a set menu. But both my wife and I are restricted from eating certain dishes—some of which can even be dangerous to us. I was surprised we weren’t asked if we have any allergies or dietary restrictions. I was even more surprised to hear our server’s response to our inquiry about it: “It’s our hotel’s policy NOT to ask our customers if they have any allergies or preferences.” This statement encapsulates our experience at this hotel. Never again.

Excellent service and food

Amazing property and service. Although rather costly, the sumptuous breakfast and dinner which were both included, made it excellent value for money. The best place to stay if visiting Yufuin for a couple of days.

Below average experience in high price onsen. I booked a room w/private onsen bath but it’s only a tub placed at room balcony. Their outdoor public bath has no views but faces a small elevated yard. Course dinner Food was not too surprise, sitting in open top office cubic divided tables so it was very noisy from tables next to us. Overall I’ll say it feels like a Holiday inn trying raised up to a pricey higher star hotel.

Lack of many amenities you would expect from a ryokan. The common area is rather small as well. We stayed two nights and the western breakfast they served were completely identical which was disappointing. Public bath is lackluster compared to many ryokan we had stayed.

Beautiful property with great staff and facilities. Outside of town, which is walkable but there is an infrequent free shuttle.

Service was impeccable from the moment we arrived till we reluctantly bid it farewell. In between, we were treated to serene views of the fields, soothing baths, comfortable bed and visually appealing and delicious dishes at dinner and breakfast.

I stayed for two nights. Everything was excellent such as ambience, view, food. One thing that needs improvement was that the staffs need to know how to introduce the food. I’m allergic to taro and there was one dish with different food. The menu said one of them contained taro but I couldn’t tell which one has taro so I asked the staff and the staff pointed to the wrong one and I only noticed when I almost took it. Otherwise the stay was excellent

great design hideaway. Good food, good in-room onsen

界由布院的整體員工人數嚴重不足，需要服務的時候要等待很久，能以英文跟旅客溝通的大概只有一到兩人。 餐飲品質也很普通，家中一位14歲的成員晚餐被指定只能吃兒童餐，份量非常不足。香檳沒有冰過，服務的時候也未放在冰桶中。早餐不管是日式還是西式，份量都非常少，也缺乏變化。 休憩室中的飲料只有茶跟咖啡和水，也沒有提供任何點心。 唯一的優點就是山景優美，梯田風光很棒。但是旅館本身各方面的服務品質都有待加強。

超越五星級的飯店！

Very good experience and relaxing place for vacation! Environment, food, hot spring, experience and especially the view are all super!

梯田的view很療癒，服務人員態度親切，房間的湯池，大眾湯戶外都很棒。房間佈置客廳可以看到大自然的美景。很休閒。

It is an extraordinary experience. The quiet and comfortable environment provide a chance to refresh our mind. I definitely will visit again!

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