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HOSHINOYA Tokyo
9.3
/10
Exceptional
562 reviews
What Guests Say About Their Stay
Peter
10.0
/ 10
Beautiful place. Exceptional service from the staff. The Lounge area on the floor is excellent. Definitely will come back to try the seasonal dining again. Thanks to the team who bring this excellent service.
THE
10.0
/ 10
staff were kind, its got subway access from the front door and its right next to a 7/11.
Brian
10.0
/ 10
Our family of 5 stayed 5 nights and we loved it. The stay was a lovely departure from the usual luxury hotels. Tatami mats everywhere and the staff truly try to embody Omotenashi (Japanese hospitality). All the staff made a real effort to speak with us. The lounges on each floor are equipped with lots of treats. You can tell the staff truly cares about your stay, with Miyo, in particular, spending time with our family to explain things to us, as this was our first visit to Japan. It is a quirky place, so embrace it for that. They even daily hang wind chimes in the trees that adorn the entrance.
This hotel is part of Honshino Resorts - a 100+ year old Japanese company, still run by the same family.
We'd definitely stay again!
In the Area
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1-9-1 Otemachi, Chiyoda-ku, Tokyo, Chiyoda, Kanto, Japan, 100-0004
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in HOSHINOYA Tokyo
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What's around HOSHINOYA Tokyo
1-9-1 Otemachi, Chiyoda-ku, Tokyo, Chiyoda, Kanto, Japan, 100-0004
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Discover More About HOSHINOYA Tokyo
Location
Staying at HOSHINOYA Tokyo is a good choice when you are visiting Chiyoda.
About HOSHINOYA Tokyo
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from HOSHINOYA Tokyo exclusively for you.
HOSHINOYA Tokyo is a ryokan with great comfort and excellent service according to most ryokan's guests.
Get precious and unforgettable moment during your stay at HOSHINOYA Tokyo.
All facilities in HOSHINOYA Tokyo
Others
Hotel Services
- Laundry service
- Luggage storage
- Porter
- Multilingual staff
- 24-hour Receptionist
- Newspaper in lobby
- Concierge
Public Facilities
- Others
- Restaurant
- Safety deposit box
- Coffee/tea in lobby
- Elevator
Things to Do
- Shops
- Library
- Spa
- Garden
Food and Drinks
- Breakfast
- Snack bar
Connectivity
- Free WiFi
General
- Smoking area
Nearby Facilities
- Souvenir shop
Accommodation Policy & General Information in HOSHINOYA Tokyo
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for full breakfast: approximately JPY 5500 for adults and JPY 1760 for children
- Housekeeping fee: JPY 9680 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Please note: Dinner service is not available at this property.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Housekeeping service is provided every 3-days. The listed housekeeping fee applies for additional cleaning requests. Trash pickup and towel exchanges are provided daily for no fee.
This property is closed from January 11 2026 to January 16 2026 (dates subject to change).
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at HOSHINOYA Tokyo | 84 |
Number of floors in HOSHINOYA Tokyo | 16 |
Another facilities in HOSHINOYA Tokyo | Laundry service, Luggage storage, Porter, Multilingual staff, 24-hour Receptionist |
Frequently asked questions about HOSHINOYA Tokyo
What are available facilities at HOSHINOYA Tokyo?
There are top facilites at HOSHINOYA Tokyo such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at HOSHINOYA Tokyo?
The standard check-in time at HOSHINOYA Tokyo is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does HOSHINOYA Tokyo provide breakfast?
Yes, HOSHINOYA Tokyo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HOSHINOYA Tokyo?
HOSHINOYA Tokyo has a 5.0-star rating.
How many floors does HOSHINOYA Tokyo have?
HOSHINOYA Tokyo has 16.
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More Reviews from Other Guests in HOSHINOYA Tokyo
Overall Ratings & Reviews HOSHINOYA Tokyo
Traveloka (5)
Other sources (557)
9.4
Exceptional
From 557 reviews
Cleanliness
9.8
Room Comfort
9.6
Service and Facilites
9.6
Sort by
Most Relevant
Preferences
See All
Traveller Reviews HOSHINOYA Tokyo
Number of reviews per page
20
40
Top reviews
Ninoska
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Todo impecable y un personal muy amable.
Peter
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Beautiful place. Exceptional service from the staff. The Lounge area on the floor is excellent. Definitely will come back to try the seasonal dining again. Thanks to the team who bring this excellent service.
John
Leisure Family
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.
Read More
THE
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
staff were kind, its got subway access from the front door and its right next to a 7/11.
Brian
Friends and Family
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Our family of 5 stayed 5 nights and we loved it. The stay was a lovely departure from the usual luxury hotels. Tatami mats everywhere and the staff truly try to embody Omotenashi (Japanese hospitality). All the staff made a real effort to speak with us. The lounges on each floor are equipped with lots of treats. You can tell the staff truly cares about your stay, with Miyo, in particular, spending time with our family to explain things to us, as this was our first visit to Japan. It is a quirky place, so embrace it for that. They even daily hang wind chimes in the trees that adorn the entrance.
This hotel is part of Honshino Resorts - a 100+ year old Japanese company, still run by the same family.
We'd definitely stay again!
Read More
Sanjeeve
Friends and Family
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Great service, but hard to find people sometimes as it feels very quiet and isolated on the floors and in the onsen. Asked for a local sushi recommendation because their sushi restaurant was closed and the place they recommended turned out to be terrible. They were kind enough to make the reservation, though. The room itself was a bit run down considering the expense and the 5 stars: chipped paint, musty bathroom odor. And the in-room amenities were a bit lacking.
Read More
Suzanne
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Fantastic hotel experience. Many wonderful touches and gestures that made a memorable traditional feeling stay. Rooms and bathrooms exceptional. Service a little out of touch with international high end hotel norms and protocols, but overall highly recommended.
Jason
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Amazing experience at a high-rise ryokan. As explained to us, a ryokan is traditionally an inn in Japan. At the Hoshinoya, this translates into a large common area with an assortment of tea, coffee and snacks available 24/7.
Room was large and comfortable. Bed was comfortable. Service was friendly and reliable. The hot springs on the roof is a unique amenity.
In sum, yes, you should stay here.
Read More
neena
Leisure Family
2.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Horrible customer service. Booked for wrong day. No service or help resolving the issue. Horrible experience
Carlos
Friends and Family
10.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Modern Ryokan, with very nice and big rooms
Kavita
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Beautiful Ryokan like luxury property in the heart of Tokyo! Did not want to leave!
Sheue Mei Vivian
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Even though it’s in a busy business area, the moment you step inside Hoshinoya Tokyo, you're instantly transported to a tranquil and cozy ryokan. We love how comfortable the rooms are, the inviting lounge, and the onsen with the cold milk afterward. The building is just a 2-3 min walk from Otemachi subway or 10-15 mins stroll to Tokyo Station.
Read More
Cleinard
Leisure with Friends
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Thr property is simply gorgeous. It is exactly as advertised. The staff were all very helpful and professional.
Serena
Friends and Family
10.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Everything was excellent. The staff was very friendly and polite, even though there was one request the staff refused to help. Yet, I understand. There was one thing really bothered me, however, was the smell of sewage in the bathroom. It was unbearable. So the last day of the trip it got really strong. Half day of our last day we couldn’t use it.
Read More
Martin
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Unique experience
Jorge
Leisure with Friends
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Beautiful and unique property with great service!
Danny
Leisure Family
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Lovely hotel!
Christopher
Business and Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Great area and fantastic staff throughout.
I would recommend this hotel for those looking for an oasis in the bustling city.
Marc
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Incredible place, exceptional hospitality. Traditional Japanese with modern amenities
ALUN
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
This hotel was absolutely phenomenal.
Only the limited dining options (inside and in the surrounding area) could be considered dings.
We will definitely be returning to this wonderfully calm and serene environment.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews HOSHINOYA Tokyo
Traveloka (5)
Other sources (557)
9.4
Exceptional
From 557 reviews
Cleanliness
9.8
Room Comfort
9.6
Service and Facilites
9.6
Sort by
Most Relevant
Preferences
See All
Traveller Reviews HOSHINOYA Tokyo
Number of reviews per page
20
40
Top reviews
Ninoska
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Todo impecable y un personal muy amable.
Peter
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Beautiful place. Exceptional service from the staff. The Lounge area on the floor is excellent. Definitely will come back to try the seasonal dining again. Thanks to the team who bring this excellent service.
John
Leisure Family
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.
Read More
THE
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
staff were kind, its got subway access from the front door and its right next to a 7/11.
Brian
Friends and Family
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Our family of 5 stayed 5 nights and we loved it. The stay was a lovely departure from the usual luxury hotels. Tatami mats everywhere and the staff truly try to embody Omotenashi (Japanese hospitality). All the staff made a real effort to speak with us. The lounges on each floor are equipped with lots of treats. You can tell the staff truly cares about your stay, with Miyo, in particular, spending time with our family to explain things to us, as this was our first visit to Japan. It is a quirky place, so embrace it for that. They even daily hang wind chimes in the trees that adorn the entrance.
This hotel is part of Honshino Resorts - a 100+ year old Japanese company, still run by the same family.
We'd definitely stay again!
Read More
Sanjeeve
Friends and Family
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Great service, but hard to find people sometimes as it feels very quiet and isolated on the floors and in the onsen. Asked for a local sushi recommendation because their sushi restaurant was closed and the place they recommended turned out to be terrible. They were kind enough to make the reservation, though. The room itself was a bit run down considering the expense and the 5 stars: chipped paint, musty bathroom odor. And the in-room amenities were a bit lacking.
Read More
Suzanne
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Fantastic hotel experience. Many wonderful touches and gestures that made a memorable traditional feeling stay. Rooms and bathrooms exceptional. Service a little out of touch with international high end hotel norms and protocols, but overall highly recommended.
Jason
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Amazing experience at a high-rise ryokan. As explained to us, a ryokan is traditionally an inn in Japan. At the Hoshinoya, this translates into a large common area with an assortment of tea, coffee and snacks available 24/7.
Room was large and comfortable. Bed was comfortable. Service was friendly and reliable. The hot springs on the roof is a unique amenity.
In sum, yes, you should stay here.
Read More
neena
Leisure Family
2.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Horrible customer service. Booked for wrong day. No service or help resolving the issue. Horrible experience
Carlos
Friends and Family
10.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Modern Ryokan, with very nice and big rooms
Kavita
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Beautiful Ryokan like luxury property in the heart of Tokyo! Did not want to leave!
Sheue Mei Vivian
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Even though it’s in a busy business area, the moment you step inside Hoshinoya Tokyo, you're instantly transported to a tranquil and cozy ryokan. We love how comfortable the rooms are, the inviting lounge, and the onsen with the cold milk afterward. The building is just a 2-3 min walk from Otemachi subway or 10-15 mins stroll to Tokyo Station.
Read More
Cleinard
Leisure with Friends
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Thr property is simply gorgeous. It is exactly as advertised. The staff were all very helpful and professional.
Serena
Friends and Family
10.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Everything was excellent. The staff was very friendly and polite, even though there was one request the staff refused to help. Yet, I understand. There was one thing really bothered me, however, was the smell of sewage in the bathroom. It was unbearable. So the last day of the trip it got really strong. Half day of our last day we couldn’t use it.
Read More
Martin
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Unique experience
Jorge
Leisure with Friends
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Beautiful and unique property with great service!
Danny
Leisure Family
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Lovely hotel!
Christopher
Business and Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Great area and fantastic staff throughout.
I would recommend this hotel for those looking for an oasis in the bustling city.
Marc
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Incredible place, exceptional hospitality. Traditional Japanese with modern amenities
ALUN
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
This hotel was absolutely phenomenal.
Only the limited dining options (inside and in the surrounding area) could be considered dings.
We will definitely be returning to this wonderfully calm and serene environment.
Number of reviews per page
20
40