Hyatt House Tokyo Shibuya

Was very clean and connected to Shibuya.

Amazing everything!

We stayed at this hotel for 8 nights and could not have been more pleased. The staff (front desk, cleaning and restaurant) were extremely friendly and helpful from beginning to end. We traveled to another location of Japan for a couple of nights and were anxious to return to our comfortable, clean and accommodating room. The amenities were more than expected and we lacked nothing. It was nice to be able to wash and dry our clothes in our room as well as cook simple meals if we wanted. Great location. Close to the train station as well as many restaurants and in an area that is not over populated or congested. It was a great place to come back to after a long busy day! We highly recommend this Hotel to anyone looking for a comfortable clean stay.

The service was exceptional, and the rooms were very clean and good sized

Perfect stay, easy, clean, with a wonderful helpful staff!

Excellent hotel 2 minute walk from Shibuya station

Hotel was in the perfect area to explore Tokyo. Hotel was clean, quiet and comfortable.

Excellent location although initially hard to find.

Our family of 3 really enjoyed our 5 night stay at the Hyatt House. It was in a quiet neighborhood

Great location and rooms! Loved our stay!

Nice new property. Didn't "count" toward my Hyatt points so that really annoyed me considering how much the stay cost. Really not acceptable.

The hotel was fine, the staff was great, but navigating a three dimensional version of New York City was almost too much. Google and Apple Maps tried to be useful, but they never had our location just right and the recent construction can still be seen on the maps making it even more taxing.

Great location, very well run, excellent staff.

We had an amazing stay. The beds were comfortable, rooms had lots of space and the staff were friendly

Amazing location in the heart of shibuya. Slightly located away from the main busy area of shibuya which was nice for noise and walking! Facility is very modern with a very nice gym. Rooms had washer/dryer, kitchen, and many other useful appliances/furniture! Felt right at home

Very nice experience

Perfectly located, great staff and neat room with full kitchen equipment

Loved the property, location, especially all the staff. in room laundry, kitchenette and living area. It was perfect. We look forward to staying again on our next trip.

This hotel is in a great location, very close to Shibuya Station, but it’s surprisingly hard to find. Google Maps often led us on different routes, and even with directions from the hotel, it still took about double the time Google said it would to walk. If I remember correctly, you go through the pink Sakura building, take the elevator to the 3rd floor, go through a tunnel, and then turn to see the Hyatt House Shibuya sign pointing you in the right direction. The rooms are perfect for families, with a fully equipped kitchen and great functionality (100/100). However, our experience wasn’t entirely positive. When we first arrived, our room had a strong, unpleasant body odor. At first, we thought it might be coming from the hallway, but it was confined to our room. Even after spraying air freshener, the smell lingered. We reported the issue, and the hotel gave us an air purifier, but it didn’t help. We even tried leaving the oven fan on, but that didn’t improve the situation either. They offered to move us to another room, but since we were staying next to family members, we decided it wasn’t worth the hassle. On top of that, my sister found a toothpick next to her bed when she arrived.

My family and I had booked 3 rooms at the hotel. The room was very clean and nice. However, none of us were able to sleep through the night as all 3 rooms would make this quiet but high pitch tone and then the windows would make an extremely loud pop as if something was banging into the windows consistently. Likely the exterior contracting and what not? We ended up having to keep napping and sleeping throughout the day with our children and did nothing for the duration except order in food. Overall really nice property but does not make up for the inability to sleep.