Keio Plaza Hotel Tokyo

Hotels
8.9
/10
Exceptional
2,257 reviews

What Guests Say About Their Stay

Pendi W.
9.1
/ 10
It's a good and big hotel. Near the station and everything you need. You can go there from the airport using a limousine bus, so you don't need to send luggage or carry the luggage from the train station. It will drop you right in front of the hotel lobby, and you can also book the limousine bus from the hotel concierge to go back to the airport. Very convenient.
Nyoto T. P.
9.4
/ 10
Had a wonderful stay at the Keio Plaza Shinjuku. Our check-in process was quick, and we got a surprise upgrade thanks to Roman, the concierge, who made our stay that much more special. The rooms were large for Tokyo standards, and the bathroom included all the proper amenities. Service was excellent, of course, and I would say of a higher standard than the Keio Plaza Sapporo, where I had stayed prior. Location is close enough to Shinjuku but still a good 10-15 mins walk to the main Shinjuku station. Overall, would not hesitate to stay again whenever we are in Tokyo.
Erlin H.
9.7
/ 10
It was a great stay, 2018 we’ve been stay here with travel group, and we come back as a solo travelers, it was a great stay, we stay for 4 nights and we got upgrade, the view was amazing if the sky clear we can see mount fuji. The room is spacious all clean, hotel is in the city, airport limousine also stop by and from here, its very comfortable. Me and my husband like it very much, will be back for sure 🙏🏻🙏🏻 and hopefully got the best view again 😊
Chic A.
9.7
/ 10
Great hotel with great view of Shinjuku. We were lucky enough that we could see mt. Fuji from our room. Plenty of amenities were refilled every day. Would definitely stay again.
Siriporn R.
9.4
/ 10
Good location, many restaurants in front of the hotel, Limousine bus service to airport are excellent, free bus to Disneyland (reservation needed), good view from room.
In the Area
See Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Shinjuku, Kanto, Japan, 160-8330

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Keio Plaza Hotel Tokyo is located in area / city Shinjuku. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Keio Plaza Hotel Tokyo

2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Shinjuku, Kanto, Japan, 160-8330
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Discover More About Keio Plaza Hotel Tokyo

Location


Keio Plaza Hotel Tokyo is located in area / city Shinjuku.

About Keio Plaza Hotel Tokyo

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Keio Plaza Hotel Tokyo exclusively for you.

Keio Plaza Hotel Tokyo is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Keio Plaza Hotel Tokyo.

All facilities in Keio Plaza Hotel Tokyo

Others Keio Plaza Hotel Tokyo
Others

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Tours
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Parking
  • Smoking area
  • Banquet
  • Ballroom
  • Reception hall
  • Parking (surcharge)

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Safety deposit box

Nearby Facilities

  • Souvenir shop
  • Grocery
  • ATM/Banking

Food and Drinks

  • Bar
  • Breakfast

Business Facilities

  • Meeting facilities
  • Computer station

Things to Do

  • Shops

Transportation

  • Theme park shuttle

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Keio Plaza Hotel Tokyo

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately JPY 5000 for adults and JPY 4000 for children
  • Airport shuttle fee: JPY 1400 per person (one-way)
  • Airport shuttle fee per child: JPY 700 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 05:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 05:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Keio Plaza Hotel Tokyo
1452
Number of floors in Keio Plaza Hotel Tokyo
47
Another facilities in Keio Plaza Hotel Tokyo
Laundry service, Newspaper in lobby, Tours, Multilingual staff, Wedding service

Frequently asked questions about Keio Plaza Hotel Tokyo

What are available facilities at Keio Plaza Hotel Tokyo?
There are top facilites at Keio Plaza Hotel Tokyo such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Keio Plaza Hotel Tokyo?
The standard check-in time at Keio Plaza Hotel Tokyo is starting from 15:00 - 05:00 while the latest check-out time is at Before 11:00
Does Keio Plaza Hotel Tokyo provide breakfast?
Yes, Keio Plaza Hotel Tokyo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Keio Plaza Hotel Tokyo?
Keio Plaza Hotel Tokyo has a 4.5-star rating.
How many floors does Keio Plaza Hotel Tokyo have?
Keio Plaza Hotel Tokyo has 47.
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Keio Plaza Hotel Tokyo reviews and ratings

Overall Ratings & Reviews Keio Plaza Hotel Tokyo

Traveloka (290)
Other sources (1,967)
9.0
Exceptional
From 1,967 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
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Traveller Reviews Keio Plaza Hotel Tokyo

Number of reviews per page
20
40
Top reviews
Robert
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast here is a scam: think economy airplane-sized portions, terrible coffee, and when I complained to three staff members, nothing changed — just empty promises to “tell the manager.” Mr. Yutinori at the front desk even told me it was fine to leave a bad review on social media — but still refused a refund. The official hotel response? No refund, but please “give us another try for breakfast.” I can literally count on one hand the times I’ve formally complained about hotel food, but this was embarrassing to serve and even worse in how it was handled. For perspective, the airplane meal I had was superior. The staff at Keio should visit McDonald’s for basic training in customer service. I’ve stayed here multiple times and even recommended the hotel on my channel — but after this, I can’t endorse them anymore. Do better.
Read More
Jason
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The best in Shinjuku
Douglas
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Worst hotel experience I’ve ever had. This hotel absolutely hates its customers. Seen other reviews that confirm our experience, they will charge you at check in for minor things and charge you “their rate” vs a third party like Expedia. For what should have been a £5 charge, as confirmed by their own website, they charged me £115. We were only staying there one night, and they charge me £115 ON TOP of the £285 I already paid to stay there. Contacted Expedia who tried to get them to only charge the £5 but the hotel refused. Really got the feeling that they do not want foreigners staying at their hotel. Staff could have just easily ignored it, I would have tipped them £20. Instead they just told me they knew it was totally unfair and still charged me anyways. Again, it was £115 for just one night, it would have been £115 extra per night if we were staying longer. Stay anywhere else, other reviewers have confirmed this, you risk being charged hundreds on top of what you’ve already paid. They’ll just smile at you and tell you life is unfair.
Read More
Tatyana
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing property. In walking distance of many attractions and extremely safe. I would definitely stay here again.
Randy
icon-Leisure
Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nothing unique. You have to pay to use the pool. Starbucks was nearby. Bathroom was all plastic. The restaurants on the 7th floor were empty and you needed a reservation.
Elizabeth
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel was great—comfortable, clean, and easy to find. The only downside was the lack of communication with foreigners. The hotel is mostly filled with international guests, yet the front desk staff struggled to communicate or provide guidance. I didn’t get clear information until checkout, which was frustrating as a single mom traveling with two boys. Even when I asked the concierge, they weren’t able to help.
Read More
Kit Ying
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

location was great. very convenient to disneyland and to airport
David
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lounge was nice.
David
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Keio Plaza is a massive Tokyo hotel in a bling style. The rooms are dated but ok. It suited me for location near the main bus station but apart from that, I wouldn’t stay there again
Marc
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fabulous accommodation and the staff are friendly and incredibly helpful. Highly recommended.
Shu
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great service, excellent location
Joy Krisette
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had an absolutely wonderful stay at this hotel! From the moment I arrived, the staff was warm, welcoming, and attentive to every detail. The check-in process was seamless, and I was immediately impressed by the elegant décor and inviting atmosphere. My room was spotless, spacious, and beautifully designed with modern amenities and a comfortable bed that made for a perfect night’s sleep. Housekeeping maintained everything impeccably throughout my stay. The hotel’s dining options were outstanding—the breakfast buffet offered a wide variety of fresh, delicious choices, and the restaurant staff provided exceptional service. The location was also ideal, with easy access to local attractions, shopping, and transportation. What really set this hotel apart, however, was the genuine hospitality of the entire team. Every interaction, from the front desk to the concierge, felt thoughtful and personalized, making me feel like a truly valued guest. I would highly recommend this hotel to anyone seeking a luxurious, comfortable, and memorable experience. I look forward to returning!
Read More
LLOYD
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Awesome and beautiful hotel, great location, excellent staff, you wont go wrong choosing to stay here
Zephyr
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed at The Keio Plaza Premier Grand Hotel with Club Lounge Access. Check-in is on the top floor in the Lounge and was fast. The room was large and the lights and shades were adjustable via switches. There was a large shower and bathroom with L'Occitane amenities. Toilet is separate from the shower area. We had a view of the Metropolitan Government Building and were able to see the nightly Light Show projected on the building. The hotel is within an easy walk to Shinjuku Station, tons of restaurants, shopping and the area seemed very safe. The pool was not crowded when we went swimming around 5 PM (it was in the shade at that point) but the water was warm. We loved breakfast and tea in the lounge.
Read More
Jennifer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

.
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was gorgeous staff friendly and location was perfect
Sonjia
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was near the train station. The rooms were very spacious and the staff was terrific.
Zahra
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The experience was pleasant, but I feel the cost was higher than what the property delivered.
Zdzislaw
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Super satisfied
Kevin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location, easy to get around and close to a lot of shopping and dining. My only complaint is the room we got smelled of smoke.
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Keio Plaza Hotel Tokyo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Keio Plaza Hotel Tokyo

Traveloka (290)
Other sources (1,967)
9.0
Exceptional
From 1,967 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Keio Plaza Hotel Tokyo

Number of reviews per page
20
40
Top reviews
Robert
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast here is a scam: think economy airplane-sized portions, terrible coffee, and when I complained to three staff members, nothing changed — just empty promises to “tell the manager.” Mr. Yutinori at the front desk even told me it was fine to leave a bad review on social media — but still refused a refund. The official hotel response? No refund, but please “give us another try for breakfast.” I can literally count on one hand the times I’ve formally complained about hotel food, but this was embarrassing to serve and even worse in how it was handled. For perspective, the airplane meal I had was superior. The staff at Keio should visit McDonald’s for basic training in customer service. I’ve stayed here multiple times and even recommended the hotel on my channel — but after this, I can’t endorse them anymore. Do better.
Read More
Jason
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The best in Shinjuku
Douglas
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Worst hotel experience I’ve ever had. This hotel absolutely hates its customers. Seen other reviews that confirm our experience, they will charge you at check in for minor things and charge you “their rate” vs a third party like Expedia. For what should have been a £5 charge, as confirmed by their own website, they charged me £115. We were only staying there one night, and they charge me £115 ON TOP of the £285 I already paid to stay there. Contacted Expedia who tried to get them to only charge the £5 but the hotel refused. Really got the feeling that they do not want foreigners staying at their hotel. Staff could have just easily ignored it, I would have tipped them £20. Instead they just told me they knew it was totally unfair and still charged me anyways. Again, it was £115 for just one night, it would have been £115 extra per night if we were staying longer. Stay anywhere else, other reviewers have confirmed this, you risk being charged hundreds on top of what you’ve already paid. They’ll just smile at you and tell you life is unfair.
Read More
Tatyana
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing property. In walking distance of many attractions and extremely safe. I would definitely stay here again.
Randy
icon-Leisure
Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nothing unique. You have to pay to use the pool. Starbucks was nearby. Bathroom was all plastic. The restaurants on the 7th floor were empty and you needed a reservation.
Elizabeth
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel was great—comfortable, clean, and easy to find. The only downside was the lack of communication with foreigners. The hotel is mostly filled with international guests, yet the front desk staff struggled to communicate or provide guidance. I didn’t get clear information until checkout, which was frustrating as a single mom traveling with two boys. Even when I asked the concierge, they weren’t able to help.
Read More
Kit Ying
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

location was great. very convenient to disneyland and to airport
David
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lounge was nice.
David
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Keio Plaza is a massive Tokyo hotel in a bling style. The rooms are dated but ok. It suited me for location near the main bus station but apart from that, I wouldn’t stay there again
Marc
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fabulous accommodation and the staff are friendly and incredibly helpful. Highly recommended.
Shu
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great service, excellent location
Joy Krisette
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had an absolutely wonderful stay at this hotel! From the moment I arrived, the staff was warm, welcoming, and attentive to every detail. The check-in process was seamless, and I was immediately impressed by the elegant décor and inviting atmosphere. My room was spotless, spacious, and beautifully designed with modern amenities and a comfortable bed that made for a perfect night’s sleep. Housekeeping maintained everything impeccably throughout my stay. The hotel’s dining options were outstanding—the breakfast buffet offered a wide variety of fresh, delicious choices, and the restaurant staff provided exceptional service. The location was also ideal, with easy access to local attractions, shopping, and transportation. What really set this hotel apart, however, was the genuine hospitality of the entire team. Every interaction, from the front desk to the concierge, felt thoughtful and personalized, making me feel like a truly valued guest. I would highly recommend this hotel to anyone seeking a luxurious, comfortable, and memorable experience. I look forward to returning!
Read More
LLOYD
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Awesome and beautiful hotel, great location, excellent staff, you wont go wrong choosing to stay here
Zephyr
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed at The Keio Plaza Premier Grand Hotel with Club Lounge Access. Check-in is on the top floor in the Lounge and was fast. The room was large and the lights and shades were adjustable via switches. There was a large shower and bathroom with L'Occitane amenities. Toilet is separate from the shower area. We had a view of the Metropolitan Government Building and were able to see the nightly Light Show projected on the building. The hotel is within an easy walk to Shinjuku Station, tons of restaurants, shopping and the area seemed very safe. The pool was not crowded when we went swimming around 5 PM (it was in the shade at that point) but the water was warm. We loved breakfast and tea in the lounge.
Read More
Jennifer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

.
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was gorgeous staff friendly and location was perfect
Sonjia
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was near the train station. The rooms were very spacious and the staff was terrific.
Zahra
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The experience was pleasant, but I feel the cost was higher than what the property delivered.
Zdzislaw
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Super satisfied
Kevin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location, easy to get around and close to a lot of shopping and dining. My only complaint is the room we got smelled of smoke.
Number of reviews per page
20
40