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Kobe Bay Sheraton Hotel & Towers
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Kobe Bay Sheraton Hotel & Towers
Hotels
8.8
/10
Very Good
630 reviews
What Guests Say About Their Stay
Eugene
10.0
/ 10
Clean rooms, friendly and English speaking staff. Breakfast buffet included and has a large section of eastern and western food. Sometimes the buffet is crowded. It was really convenient that the airport bus stopped here and the train station is here as well.
Schoni
10.0
/ 10
The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Robert
10.0
/ 10
No room service which waa disappointing for a 4 STAR hotel .
Staff very friendly and attentive.
In the Area
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2-13 Kouyoucho-naka, Higashinada-ku, Kobe-shi, Hyogo, Kansai, Japan, 658-0032
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Kobe Bay Sheraton Hotel & Towers
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What's around Kobe Bay Sheraton Hotel & Towers
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2-13 Kouyoucho-naka, Higashinada-ku, Kobe-shi, Hyogo, Kansai, Japan, 658-0032
Discover More About Kobe Bay Sheraton Hotel & Towers
Location
Staying at Kobe Bay Sheraton Hotel & Towers is a good choice when you are visiting Higashinada-ku.
About Kobe Bay Sheraton Hotel & Towers
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Kobe Bay Sheraton Hotel & Towers exclusively for you.
Kobe Bay Sheraton Hotel & Towers is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Kobe Bay Sheraton Hotel & Towers.
All facilities in Kobe Bay Sheraton Hotel & Towers
Others
Hotel Services
- Laundry service
- Tours
- Newspaper in lobby
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Things to Do
- Indoor pool
- Barbecue
- Garden
- Spa
- Sauna
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Safety deposit box
General
- Smoking area
- Ballroom
- Parking
- Terrace
Food and Drinks
- Bar
- Breakfast
- Nightclub
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Tennis court
Connectivity
- LAN Internet
- Free WiFi
Business Facilities
- Meeting facilities
- Conference rooms
Nearby Facilities
- Souvenir shop
- Hair salon
Transportation
- Limo or town car service
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Kobe Bay Sheraton Hotel & Towers
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately JPY 3630 for adults and JPY 2178 for children
- Airport shuttle fee: JPY 1800 per person (one way)
- Airport shuttle fee per child: JPY 900
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 7 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | 15:00 - 00:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Kobe Bay Sheraton Hotel & Towers | 270 |
Number of floors in Kobe Bay Sheraton Hotel & Towers | 21 |
Another facilities in Kobe Bay Sheraton Hotel & Towers | Laundry service, Tours, Newspaper in lobby, Wedding service, Luggage storage |
Frequently asked questions about Kobe Bay Sheraton Hotel & Towers
What are available facilities at Kobe Bay Sheraton Hotel & Towers?
There are top facilites at Kobe Bay Sheraton Hotel & Towers such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kobe Bay Sheraton Hotel & Towers?
The standard check-in time at Kobe Bay Sheraton Hotel & Towers is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Kobe Bay Sheraton Hotel & Towers provide breakfast?
Yes, Kobe Bay Sheraton Hotel & Towers provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Kobe Bay Sheraton Hotel & Towers
Traveloka (1)
Other sources (629)
8.8
Very Good
From 629 reviews
Cleanliness
9.0
Room Comfort
9.0
Location
7.4
Service and Facilites
8.8
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Traveller Reviews Kobe Bay Sheraton Hotel & Towers
Number of reviews per page
20
40
Top reviews
Eugene
Leisure Family
10.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
Clean rooms, friendly and English speaking staff. Breakfast buffet included and has a large section of eastern and western food. Sometimes the buffet is crowded. It was really convenient that the airport bus stopped here and the train station is here as well.
Takahiro
Leisure with Partner
8.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Nice hot spring bath
Steven
Business
4.0
/10
Reviewed 121 week(s) ago
Expedia Group verified review
No taxis in that area. Breakfast absurdly overpriced. Public bus to Sannomiya, though, fine and stops at hotel.
Schoni
Leisure Family
10.0
/10
Reviewed 156 week(s) ago
Expedia Group verified review
The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Read More
Verified traveler
Leisure with Children
6.0
/10
Reviewed 210 week(s) ago
Expedia Group verified review
朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。
Minako
4.0
/10
Reviewed 234 week(s) ago
Hotels.com verified review
The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.
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Robert
Business
10.0
/10
Reviewed 286 week(s) ago
Hotels.com verified review
No room service which waa disappointing for a 4 STAR hotel .
Staff very friendly and attentive.
Assunta
10.0
/10
Reviewed 320 week(s) ago
Hotels.com verified review
Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 325 week(s) ago
Expedia Group verified review
The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.
Verified traveler
Leisure with Children
8.0
/10
Reviewed 328 week(s) ago
Expedia Group verified review
Nice hotel. Big room but the facility is getting old.
Verified traveler
Leisure Family
6.0
/10
Reviewed 329 week(s) ago
Expedia Group verified review
Air conditioner was out without proper notice to customers.
Cheng-Kiang
8.0
/10
Reviewed 351 week(s) ago
Hotels.com verified review
Hotel was nice and right next to the Island Centre station, but a bit inconvenient to get to Kobe City as a change of train is required.
Yoshi
10.0
/10
Reviewed 352 week(s) ago
Expedia Group verified review
One of the reasons we stay here is for the convenience of bus ride to the KIX airport. The airport bus comes to the hotel entrance so that we don't have to move around with the heavy luggages.
Hiro
10.0
/10
Reviewed 354 week(s) ago
Expedia Group verified review
Wonderful view and a large size room are exceptional.
They have a hot spring in house and the hotel is connected to Rokko Liner station. Very convenient.
Verified traveler
8.0
/10
Reviewed 356 week(s) ago
Expedia Group verified review
Great onsen experience. Superb room accessories. Rich breakfast. Helpful staff.
Kit Kwan Kevin
6.0
/10
Reviewed 371 week(s) ago
Hotels.com verified review
The door cannot be opened after exchanging the room key and need to wait a couple of minutes. Finally, the room need to be changed.
Verified traveler
8.0
/10
Reviewed 372 week(s) ago
Expedia Group verified review
We came early because we departed our ship at 9 a.m. Couldn't check in until 3 p.m. That was the only problem we had, everything else was good.
John
10.0
/10
Reviewed 372 week(s) ago
Expedia Group verified review
This is a very nice hotel. Attached to the train station downstairs. It was really easy to go to places from here.
DAN818
10.0
/10
Reviewed 376 week(s) ago
Expedia Group verified review
Nice spa comfort all the guest, I will stay in this hotel next time when Visiting Kobe.
Verified traveler
8.0
/10
Reviewed 379 week(s) ago
Expedia Group verified review
rubbish found under the bed, onsen not hot enough
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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