Mercure Miyagi Zao Resort & Spa

Staff was friendly and pleasant, quick to help out even with the language barrier. However the photos do not match the actual rooms, our room had stained futons, dirty walls, under the sink it lookes like mildew or mold waa growing. Water also leaked from under the sink when you flushed the toilet or took a shower. If your not used to traditional Japanese style room with futons be prepared for the futons to be very uncomfortable. It is somewhat tattoo friendly but you must cover them, they sell index cards sized patches for 200yen each. The buffet is not worth going, food cold and bland, evening night cap was ok plenty of liquor to choose from but would be nice to have actual snacks not just crackers. It was fairly cheap to stay and now I understand why.

The spa is quite far out but has accessable buses from Sendai Station. The onzen was wonderful and clean. Staff was very friendly and spoke english. Only word of caution is unless you eat at the hotel, dinner options are limited and youd have to walk into town. Still a wondeful experience and would definitely stay again if we are in the Miyagi area.

We did not use the onsen and we were only here for one night. Things to note… it’s very hard to travel around this area! No Ubers lol. We were able to get people to call us taxis so make sure to have cash! We loved our traditional room, I just wish for foreigners they had instructions. Other than that, we had a great stay :) very peaceful and beautiful area. The view of the mountain was awesome!

I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options

Property was very old and very dusty and smelly in the guest room floor pathway, between elevator doors and elevator lobby. Rooms were spacious but bathroom was vary cramped and the worst was the wifi which was extremely bad as I couldn’t connect and work even for few mins consistently and ended up using my mobile hotspot. Breakfast was amazing on the contrary and had an amazing spread. Staff were extremely courteous and helpful.

The staff is very helpful.

酒店遠離市區，自駕較方便，車位足夠。酒店員工有禮貌，主動幫忙查詢問題。房間空間十足，設施不錯。温泉有室內及室外共3個，浸浴不會太擠迫。一泊兩食的自助餐款式多，質素有保証。總括而言，以此價位並包兩餐，性價比超值。

great place if attending racing at Sportsland Sugo.

We had been here for the summer break. The place was quite neat and tidy. Staff was also very courteous and kind. Kids had good fun in the onsen, pool, etc. Other activites such as magic show, etc. added to the fun part, as we were able to spend time indoors, during rainy days. Breakfast options were quite good. We did not opt for the dinner, as the pricing per person was relatively expensive. Overall, it was a pleasant stay at the resort, and would love to visit there again.

The rooms smelled bad. The refrigerator didn’t work. The AC did not work. Could not see view out window due to condensation and front desk staff implied I might not be able to afford their dinner buffet just by looking at me. Dinner was overpriced for a buffet at $60 per person. Signs for vending machine where there was none. Futons dirty. Wallpaper peeling. Would not recommend.

Wonderful trip with friends. Check-in and check-out were very fast and easy. Staff was wonderful. Rooms are a bit dated and can use an update. Not being able to control the air conditioning was my only issue.

Good price

Clean, large parking area, nice onsen. However, not sure if it can be called a 3.5 star hotel. More likely between 2.5 - 3 star, as the rooms were at least 40 years outdated.

Out of season the hotel was good to for a place to rest, but had a lot of things closed; also they didn’t make it easy to eat in the restaurant. Can tell it is set up a lot better for ski season

Pictures are deceiving. Room had a thick, musty smell. Mattresses were box spring. Onsen saved the experience.

When I came to check in the line was 50+ people long at normal check in time. The front desk clerk was quick to tell me that my girlfriend and I wouldn't be allowed in the hot springs or pool because of our tattoos. However, when I called they said it should be ok and there is no tattoo policy on their website, I checked and called before booking. Things just kept getting worse from there. The rooms are SO OLD. The air conditioning only has a setting of L, M, H. Even at HIGH it couldn't cool the room off and we were sweating. It was terrible! The room was also so dirty. Everything is stained. The couch, chairs, walls, bed. Covered in dirt and stains. The room also smelled like mold and mildew. I'm really glad I paid a very low amount for this room. Even for what I paid, it was too much. The only redeeming factor is the area it's located. It's beautiful and there is a lot to do. However, I recommend finding another hotel to stay.

Take bus round trip cost 1900 yen at bus stop number 33 near sendai station. Hotel is surrounded by forest, very green area. Food is ok. Staffs have limited English but you can google with them.

Nice place and friendly staff but, packed with customers on coach tours. long queues at the elevators and incredibly crowded dining rooms. Buffet food was disappointing for a hotel at this price point. Not a relaxing experience. Very different to the place I stayed in last month just 5 mins down the road in Togata town which was a much more relaxing experience and way better value.

I was just a small, relaxing getaway. The location is very remote, so you had to take buses or a taxi everywhere. The onsen was amazing! The room was nice and clean. The breakfast was good and you had a lot of options. The staff was very friendly, but if you don't speak Japanese, it's very difficult to communicate. Overall, it was a good experience. Getting there is very easy and convenient, if you can read the bus schedules in Japanese or good at researching.

It was a great getaway. The hotel has Spa services that do Shiatsu. Beautiful view at the top floor. $61 by Taxi to get there from JR Station.