Terrace Resort Chatan West

It’s perfect for short or long stays, I was here for long stay and it is closer to an apartment and I love that! Internet great, big tv, clean spacious area, nice kitchen, big bathroom, great for solo or family!

The satellite navigation took us to the wrong place. Please provide what3words location. Also we had no communication on how to access our rooms , the reception was closed and no number available to contact. There was a picture to say press A on phone next to access panel but no phone in sight. This needs updating. We almost had to find alternative accommodation for the first night until another resident was able to help us. Parking was extra. It’s quite far from beech and the supermarket is a good walk. No ironing facility. One of the rooms we booked was very small. They should communicate by WhatsApp.

Be prepared to pay for parking … it doesn’t make sense why they have a parking lot but make you pay for parking , and the sheets were dirty and made me itchy . Pretty sure there were bed bugs

Overall it was alright. It’s a basic hotel with all you need for a decent price. Wifi dropped after a day and the mattress was firm which isn’t something I personally prefer. About 25 mins walk to the American village.

Communication with the property manager was accurate and timely and the room was clean with great amenities.

The place was great and had everything you needed for a long stay. It’s in a great location within easy walking distance of restaurants and the sea wall.

Accessible to Kadena Airforce base

We stayed for a month and were very pleased with the property, the area and the local cleaning crew/staff. Our only issue had to do with the check-in process. As there is no front desk, the special instructions specify " If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an access code." Since we were planning to arrive before 11 PM we did not request an access code. We arrived at the hotel about 7:15 PM and were unable to follow the check-in process as the phone outside the lobby area did not connect to any one. We had to call Expedia to get a contact for the hotel staff. That contact turned out to be in Tokyo and they only spoke Japanese. Luckily we had a Japanese speaker traveling with us and were able to get the Tokyo office to provide us with the access code to the front door, our room number and our access code to our room. This problem also happened to three other parties that did not speak Japanese that also were trying to check in when we did. They were lucky as our Japanese speaker was able to call the Tokyo office and work with the staff to check in the other three parties. The next morning the local staff apologized to us. Given the above issue, my recommendation to the company is to fix the phone and my recommendation to guests is to obtain the access code info and room number prior to arriving at the hotel, regardless of the time you plan to check in.

Nice and quiet location. Everywhere I needed to go was walking distance. The room I was in was excellent, however, there was no view from the window. I did book the lowest rate room and the room rate was excellent compared to what I actually received.

It was good and convenient. Need newer/cleaner linen.

I don’t know if I’ve ever had such an easy, streamlined experience in a Japanese hotel. The hotel seems pretty new, two very comfortable beds,

It seems very new and clean. Only bad thing about this hotel is parking......the space provided is very small and it is so hard to park.....

Satisfy. Room is clean with fully equipped. Entrance with digital lock. 20 Minutes drive to America Village.

Great experience. Easy check in and everything you need in the room (washing machine was very useful). Came here for work and will likely stay here again. A bit far of a walk to the American village area (maybe 20min) but sunabe has some good restaurants and bars to keep you entertained a couple nights. I really liked the keypad entry system.

A really nice & comfortable room in a very good location at a great price. The washer & dryer inside are a huge benefit, especially in the summer months. There are a few bars & restaurants, even a craft beer pub, within a 5 min walk, with over a dozen spots within 10 minutes. I’ll stay there again.

The seating was not comfortable. Hard to understand why I had to pay for parking when I spent over $300 for the room. Overall the room was nice.

I'm travelling Okinawa with my family. We booked a room with 3 beds. The hotel is a newly furnished service apartment. It was spacious and clean. We have everything we needed. There was no front desk or staff onsite but the phone system at the entrance did connect us to hotline. The staff on the phone was helpful.

Very nice, I would definitely stay there again

Quiet, great access to Chatan and beach and American Village. Very clean, brand new 2 bed apartment. Excellent deal for the price, would return again.

Great location near American Village. Very new look and amenities. Great shower/bath room! A few downsides. There is limited parking on the ground level and I didn’t find out that it was an additional cost to use the parking spaces. There is no on-site staff and the only way to communicate is via the hotels.com messages they send via email. I tried to email for an additional towel but received no response back. Only basic Japanese channels for the TV. Cable channels available but at additional cost.