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- Hotel in Mercure Almaty City Center
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Mercure Almaty City Center
Hotels
8.9
/10
Exceptional
75 reviews
What Guests Say About Their Stay
teodor
10.0
/ 10
I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
teodor
10.0
/ 10
Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
ATUL
10.0
/ 10
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
In the Area
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53 Abylai Khan Avenue, Almaty Airport Transfer, Almaty Qalasy, Kazakhstan, 50004
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Mercure Almaty City Center
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What's around Mercure Almaty City Center
53 Abylai Khan Avenue, Almaty Airport Transfer, Almaty Qalasy, Kazakhstan, 50004
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Discover More About Mercure Almaty City Center
Location
Mercure Almaty City Center is a hotel is located at Almaty Airport Transfer.
About Mercure Almaty City Center
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Mercure Almaty City Center exclusively for you.
Mercure Almaty City Center is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Mercure Almaty City Center.
All facilities in Mercure Almaty City Center
Others
Things to Do
- Hot tub
- Turkish bath
- Spa
- Library
- Sauna
- Steam room
Hotel Services
- Tours
- Laundry service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Elevator
- Restaurant
- Safety deposit box
Food and Drinks
- Bar
- Breakfast
- Snack bar
General
- Parking
- Smoking area
- Banquet
Business Facilities
- Meeting rooms
- Business center
- Computer station
Nearby Facilities
- Hair salon
- ATM/Banking
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Mercure Almaty City Center
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately KZT 10000 per person
- Airport shuttle fee: KZT 10000 per vehicle (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Mercure Almaty City Center | 117 |
Number of floors in Mercure Almaty City Center | 11 |
Another facilities in Mercure Almaty City Center | Hot tub, Turkish bath, Spa, Library, Sauna |
Frequently asked questions about Mercure Almaty City Center
What are available facilities at Mercure Almaty City Center?
There are top facilites at Mercure Almaty City Center such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Mercure Almaty City Center?
The standard check-in time at Mercure Almaty City Center is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Mercure Almaty City Center provide breakfast?
Yes, Mercure Almaty City Center provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mercure Almaty City Center?
Mercure Almaty City Center has a 4.0-star rating.
How many floors does Mercure Almaty City Center have?
Mercure Almaty City Center has 11.
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More Reviews from Other Guests in Mercure Almaty City Center
Overall Ratings & Reviews Mercure Almaty City Center
Traveloka (1)
Other sources (74)
9.0
Exceptional
From 74 reviews
Cleanliness
9.2
Room Comfort
9.2
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Mercure Almaty City Center
Number of reviews per page
20
40
Top reviews
Niso
Business and Leisure Family
8.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Margarita
Leisure Family
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Very friendly staff, great room, fantastic breakfast.
Verified traveler
Business
2.0
/10
Reviewed 147 week(s) ago
Hotels.com verified review
I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Read More
Feruza
Business and Leisure Family
8.0
/10
Reviewed 208 week(s) ago
Expedia Group verified review
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Read More
Sabina
Business
4.0
/10
Reviewed 215 week(s) ago
Expedia Group verified review
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
teodor
Business
10.0
/10
Reviewed 261 week(s) ago
Hotels.com verified review
I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
teodor
Business
10.0
/10
Reviewed 268 week(s) ago
Hotels.com verified review
Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Yoshie
Business
8.0
/10
Reviewed 301 week(s) ago
Hotels.com verified review
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
ATUL
10.0
/10
Reviewed 311 week(s) ago
Hotels.com verified review
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
Verified traveler
Leisure
10.0
/10
Reviewed 313 week(s) ago
Expedia Group verified review
Great property Great propertyGreat propertyGreat property Great propertyGreat property
Verified traveler
6.0
/10
Reviewed 320 week(s) ago
Hotels.com verified review
My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
Read More
Farouk k
10.0
/10
Reviewed 320 week(s) ago
Hotels.com verified review
GOOD
Verified traveler
10.0
/10
Reviewed 325 week(s) ago
Hotels.com verified review
Had 6 nights at the hotel. Modern, clean and great service. Excellent
Verified traveler
Leisure Family
10.0
/10
Reviewed 328 week(s) ago
Expedia Group verified review
Really well located. Brand new and great service. Good breakfast. Nice spa. Good rooms
Verified traveler
Leisure
10.0
/10
Reviewed 339 week(s) ago
Expedia Group verified review
Great hotel, beautiful room and excellent restaurant.
Joe
10.0
/10
Reviewed 348 week(s) ago
Hotels.com verified review
This new hotel has a minimalist and functional design but with a nice vibe. It is on the edge of town but you can still walk (or take a quick Uber ride) to almost all of the places in the city. Not to be missed is the very nice spa on the top floor with particularly outstanding views of the city at sunrise and sunset.
Verified traveler
Business with Friends
10.0
/10
Reviewed 349 week(s) ago
Expedia Group verified review
The best Hotel in Almaty..Best service, best personal , they are too kindly..
Verified traveler
10.0
/10
Reviewed 355 week(s) ago
Hotels.com verified review
Hotel is brand new, Net was good, walking distance (15 mins) to huge mall, service was top notch...a minor downside was lack of Eng channels but its ok
Verified traveler
10.0
/10
Reviewed 365 week(s) ago
Hotels.com verified review
Good location and the concierge staff were very nice
Kheng Hua
10.0
/10
Reviewed 369 week(s) ago
Hotels.com verified review
A great new hotel in the city center close to good food and shopping. Walking distance to the cathedral, Green Bazaar, Rahat Chocolate Factory, War Memorial.
Travellers will like the excellent wifi in the rooms.
Improvements could be done for the toilet amenities, such as provision of toothbrush, shavers, cotton butts, etc.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Mercure Almaty City Center
Traveloka (1)
Other sources (74)
9.0
Exceptional
From 74 reviews
Cleanliness
9.2
Room Comfort
9.2
Service and Facilites
8.8
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Mercure Almaty City Center
Number of reviews per page
20
40
Top reviews
Niso
Business and Leisure Family
8.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Margarita
Leisure Family
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Very friendly staff, great room, fantastic breakfast.
Verified traveler
Business
2.0
/10
Reviewed 147 week(s) ago
Hotels.com verified review
I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Read More
Feruza
Business and Leisure Family
8.0
/10
Reviewed 208 week(s) ago
Expedia Group verified review
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Read More
Sabina
Business
4.0
/10
Reviewed 215 week(s) ago
Expedia Group verified review
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
teodor
Business
10.0
/10
Reviewed 261 week(s) ago
Hotels.com verified review
I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
teodor
Business
10.0
/10
Reviewed 268 week(s) ago
Hotels.com verified review
Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Yoshie
Business
8.0
/10
Reviewed 301 week(s) ago
Hotels.com verified review
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
ATUL
10.0
/10
Reviewed 311 week(s) ago
Hotels.com verified review
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
Verified traveler
Leisure
10.0
/10
Reviewed 313 week(s) ago
Expedia Group verified review
Great property Great propertyGreat propertyGreat property Great propertyGreat property
Verified traveler
6.0
/10
Reviewed 320 week(s) ago
Hotels.com verified review
My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
Read More
Farouk k
10.0
/10
Reviewed 320 week(s) ago
Hotels.com verified review
GOOD
Verified traveler
10.0
/10
Reviewed 325 week(s) ago
Hotels.com verified review
Had 6 nights at the hotel. Modern, clean and great service. Excellent
Verified traveler
Leisure Family
10.0
/10
Reviewed 328 week(s) ago
Expedia Group verified review
Really well located. Brand new and great service. Good breakfast. Nice spa. Good rooms
Verified traveler
Leisure
10.0
/10
Reviewed 339 week(s) ago
Expedia Group verified review
Great hotel, beautiful room and excellent restaurant.
Joe
10.0
/10
Reviewed 348 week(s) ago
Hotels.com verified review
This new hotel has a minimalist and functional design but with a nice vibe. It is on the edge of town but you can still walk (or take a quick Uber ride) to almost all of the places in the city. Not to be missed is the very nice spa on the top floor with particularly outstanding views of the city at sunrise and sunset.
Verified traveler
Business with Friends
10.0
/10
Reviewed 349 week(s) ago
Expedia Group verified review
The best Hotel in Almaty..Best service, best personal , they are too kindly..
Verified traveler
10.0
/10
Reviewed 355 week(s) ago
Hotels.com verified review
Hotel is brand new, Net was good, walking distance (15 mins) to huge mall, service was top notch...a minor downside was lack of Eng channels but its ok
Verified traveler
10.0
/10
Reviewed 365 week(s) ago
Hotels.com verified review
Good location and the concierge staff were very nice
Kheng Hua
10.0
/10
Reviewed 369 week(s) ago
Hotels.com verified review
A great new hotel in the city center close to good food and shopping. Walking distance to the cathedral, Green Bazaar, Rahat Chocolate Factory, War Memorial.
Travellers will like the excellent wifi in the rooms.
Improvements could be done for the toilet amenities, such as provision of toothbrush, shavers, cotton butts, etc.
Number of reviews per page
20
40