JW Marriott Hotel Nairobi

I had a great experience

nice hotel

I like everything about it

Amazing experience, super friendly staff they know how to make you feel at home. Would definitly come back again in the future.

This hotel was a true to form classic. They were very attentive and classy. I loved that some of the staff wore the tradition clothes and it added a highlight above all the other highlights. The staff are clearly proud to work there and I was proud to stay there.

Quality services! Impeccable customer service! Please keep it up

Really great property and very clean and good restaurant options, etc. Service was what you would expect as it’s a Marriott so top-notch is the word. However, be aware that at times you might seem bothered by overly anxious to help staff along with what seems like staff watching every move you make. I also had a situation where I went on a safari and had talked to two of the staff members to make notes in the system that I needed to keep my luggage at the hotel upon my return from the Safari. I also rented the room for another night, even though I was not going to be staying for the full night only needing the room until about 10 PM. They proceeded to charge me for the in between Knight even though I did not stay claiming I should have checked out. I had took the initiative on two occasions to inform them and set them up for this scenario yet they did not pay attention. For them to be so overly anxious to always help. They were not attentive to the details when it came to my situation.

Very clean and pretty hotel

Great property

One of the best hotel in nairobi

Very good hospitality

The cleanliness

Gorgeous hotel and the courtesy and friendliness of the staff is above the call of duty. For this alone, i highly recommend the hotel. Beyond this, the stylish and functional rooms, the amazing steam and hot sauna, the 5th floor infinity pool, great food options, fantastic location, i could go on and on. Check it!

Great place

God

Awesome hotel!!

A magnificent hotel with stunning views! The room had a well-stocked minibar, was exceptionally clean, and the staff treated everyone with equal warmth and respect. The facilities were top-notch! Special thanks to Jim, who was incredibly helpful and kindly allowed me a late checkout. I highly recommend this place for anyone looking to make unforgettable memories.

Can do better

Wonderful experience.

This hotel is practically brand new. It’s a very comfortable and beautifully appointed hotel. Employees gave us attentive and wonderful service always. We also booked massages at the spa and they were fantastic. Wonderful experience all the way around!