JW Marriott Hotel Macau

Hotels
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9.1
/10
Exceptional
1,015 reviews

What Guests Say About Their Stay

Diana W.

10.0
/ 10
Luxurious hotel. I love this hotel because of the service and bathroom.

Kai H

10.0
/ 10
My elderly parents had a great experience here. Staff was really attentive and helpful.

Selene

10.0
/ 10
Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.

Gareth

10.0
/ 10
Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!
In the Area
See Map
Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Macau

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
JW Marriott Hotel Macau is located in area / city Cotai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around JW Marriott Hotel Macau

Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Macau
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Lobby JW Marriott Hotel Macau
Lobby 2 JW Marriott Hotel Macau

Discover More About JW Marriott Hotel Macau

JW Marriott Hotel Macau: Your Gateway to Luxury and Entertainment

Welcome to the JW Marriott Hotel Macau, a premier destination offering an unparalleled experience in the heart of Macau. Whether you're planning a lavish getaway, a business trip, or a family adventure, the JW Marriott Hotel Macau promises world-class service, exquisite dining, and luxurious accommodations. Room rates at JW Marriott Hotel Macau start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

JW Marriott Hotel Macau Location

Nestled in the vibrant Cotai Strip, the JW Marriott Hotel Macau is situated in the heart of Macau's most exciting entertainment and leisure district. Located at Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Macau SAR, the hotel offers convenient access to the city's premier attractions. It's approximately a 15-minute drive from Macau International Airport and a short distance from the Macau ferry terminal, making it easily accessible for both international and domestic travellers. The surrounding area buzzes with a lively atmosphere, offering a plethora of world-class shopping, dining, and entertainment options right at your doorstep, akin to the energy of Sydney's CBD or Melbourne's Southbank.

JW Marriott Hotel Macau Facilities & Services

Facilities for guests at JW Marriott Hotel Macau are designed to cater to every need, ensuring a comfortable and memorable stay.

  • An expansive outdoor swimming pool, perfect for a refreshing dip, open daily from 8:00 AM to 8:00 PM. Entry is complimentary for hotel guests.
  • A state-of-the-art fitness centre, equipped with modern cardio and weight training equipment, available 24/7 for guests.
  • The luxurious Quan Spa, offering a range of rejuvenating treatments and massages. Treatments are à la carte, with prices starting from AUD $150. Open daily from 10:00 AM to 10:00 PM.
  • A dedicated Kids' Club, providing engaging activities and entertainment for younger guests, open from 10:00 AM to 6:00 PM daily.
  • Complimentary Wi-Fi is available throughout the hotel.
  • On-site parking is available for guests at a rate of AUD $30 per day.

JW Marriott Hotel Macau Room Types

Discover a range of meticulously designed accommodations, offering the perfect sanctuary after a day of exploration. The room types of JW Marriott Hotel Macau include options to suit every preference.

  • Deluxe King/Twin Room:

    Featuring a plush king-sized bed or two twin beds, these rooms offer a comfortable stay with city views. All rooms are strictly non-smoking and include a bathtub.
  • Executive King Room:

    Offering enhanced space and amenities, these rooms provide a sophisticated retreat with city views. All rooms are strictly non-smoking and include a bathtub.
  • Studio Suite:

    A spacious and elegant suite designed for ultimate comfort, featuring separate living and sleeping areas with city views. All suites are strictly non-smoking and include a bathtub.
  • One-Bedroom Suite:

    Experience unparalleled luxury in these expansive suites, offering a separate living room and premium amenities with city views. All suites are strictly non-smoking and include a bathtub.
Please note that JW Marriott Hotel Macau does not currently offer pet-friendly rooms.

JW Marriott Hotel Macau Dining & Restaurants

Indulge your palate with an array of exceptional dining experiences at JW Marriott Hotel Macau.

  • Urban Kitchen:

    Offering a delightful breakfast buffet with a wide selection of international and local dishes. Breakfast is served from 6:30 AM to 10:30 AM, with an estimated price of AUD $45 per person.
  • Man Ho Chinese Restaurant:

    Savour authentic Cantonese cuisine in an elegant setting. Lunch is served from 11:30 AM to 2:30 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for dinner is AUD $70.
  • The Lounge:

    A sophisticated spot for afternoon tea or evening cocktails, offering light snacks and a curated beverage menu. Open daily from 11:00 AM to 11:00 PM.

JW Marriott Hotel Macau Nearby Attractions and Activities

The JW Marriott Hotel Macau is ideally positioned to explore the best of Macau.

  • The Venetian Macao:

    A world-renowned integrated resort featuring canals, gondola rides, and extensive shopping and entertainment.
  • City of Dreams:

    Home to spectacular live shows, diverse dining options, and high-end retail.
  • Macau Tower Convention & Entertainment Centre:

    Offering breathtaking panoramic views of Macau and thrilling adventure activities like bungy jumping and skywalk.
  • A-Ma Temple:

    A UNESCO World Heritage site, this historic temple is dedicated to the Chinese sea goddess Mazu.
  • Ruins of St. Paul's:

    The iconic facade of a 17th-century church, a symbol of Macau's rich history and Portuguese influence.
If you are looking for other activities around JW Marriott Hotel Macau, check out the best deals on Traveloka: Recommended activities in Macau!

How to Get to JW Marriott Hotel Macau from the Airport

Getting to JW Marriott Hotel Macau is straightforward, with several convenient options available.

  • Airport Shuttle Buses:

    Several public and private shuttle bus services operate from Macau International Airport to major hotels on the Cotai Strip, including JW Marriott Hotel Macau. Fares typically range from AUD $5 to $10.
  • Ride-hailing Services:

    You can easily book a ride-hailing service through your preferred app for a direct and comfortable journey to the hotel. Estimated cost is around AUD $20-$30.
  • Airport Taxis:

    Metered taxis are readily available at the airport. The journey to JW Marriott Hotel Macau will cost approximately AUD $25-$35, depending on traffic.
  • Hotel Private Transfer:

    For a seamless and luxurious arrival, you can arrange a private airport transfer service of JW Marriott Hotel Macau directly through the hotel. This service offers personalized pick-up and drop-off. You can also explore airport transfer services on Traveloka for competitive rates.
The journey from the airport to JW Marriott Hotel Macau typically takes about 15-20 minutes by car.

Summary of Why You Should Choose to Stay at JW Marriott Hotel Macau

Choosing JW Marriott Hotel Macau means opting for an unforgettable experience defined by luxury, convenience, and exceptional service.

  • Prime Location:

    Situated on the vibrant Cotai Strip, offering easy access to entertainment, dining, and shopping.
  • Luxurious Accommodations:

    Beautifully appointed rooms and suites designed for comfort and relaxation.
  • World-Class Facilities:

    Enjoy a stunning pool, a fully equipped fitness centre, and a rejuvenating spa.
  • Exceptional Dining:

    Savour diverse culinary delights at the hotel's acclaimed restaurants.
  • Impeccable Service:

    Experience the renowned JW Marriott hospitality, ensuring every need is met.
Check for Room availability at JW Marriott Hotel Macau and start planning your dream holiday. Booking JW Marriott Hotel Macau is simple and convenient. Book budget hotels in Macau and experience the best of what this dynamic city has to offer. Easily book domestic and international flights at low prices to complement your stay.

All facilities in JW Marriott Hotel Macau

Bar, Cafe and Lounge JW Marriott Hotel Macau
Bar, Cafe and Lounge
Swimming Pool JW Marriott Hotel Macau
Swimming Pool
Entertainment Facility JW Marriott Hotel Macau
Entertainment Facility
Fitness Center JW Marriott Hotel Macau
Fitness Center
Functional Hall JW Marriott Hotel Macau
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Spa
  • Health club
  • Garden
  • Library
  • Sauna
  • Steam room
  • Waterslide

General

  • Rooftop terrace
  • Banquet
  • Ballroom
  • Parking
  • Lazy river

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms
  • Computer station

Transportation

  • Limo or town car service
  • Casino shuttle
  • Shopping center shuttle
  • Area shuttle

Accessibilty

  • Braille or raised signage
  • Accessibility equipment
  • Accessible parking
  • Accessible path of travel

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Breakfast

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box

Family-friendly Facilities

  • Children club (surcharge)
  • Children pool

Connectivity

  • LAN Internet
  • Free WiFi

Sports and Recreations

  • Fitness center

Shuttle Service

  • Ferry terminal shuttle

Accommodation Policy & General Information in JW Marriott Hotel Macau

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
  • Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.
, To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JW Marriott Hotel Macau
1015
Another facilities in JW Marriott Hotel Macau
Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Wedding service

Frequently asked questions about JW Marriott Hotel Macau

What are available facilities at JW Marriott Hotel Macau?
There are top facilites at JW Marriott Hotel Macau such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Hotel Macau?
The standard check-in time at JW Marriott Hotel Macau is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does JW Marriott Hotel Macau provide breakfast?
Yes, JW Marriott Hotel Macau provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of JW Marriott Hotel Macau?
JW Marriott Hotel Macau has a 5.0-star rating.
How many rooms are available at JW Marriott Hotel Macau?
JW Marriott Hotel Macau has 1015.
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JW Marriott Hotel Macau reviews and ratings

Overall Ratings & Reviews JW Marriott Hotel Macau

Traveloka (14)
Other sources (1,001)
9.2
Exceptional
From 1,001 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.6

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews JW Marriott Hotel Macau

Number of reviews per page
20
40
Top reviews
Kai H
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

My elderly parents had a great experience here. Staff was really attentive and helpful.
Apinya
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Excellent service and luxury hotel decor and great facilities
Selene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.
Gareth
icon-with Partner
with Partner
10.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!
Read More
My Hong
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.
Read More
Kim Liew
icon-Business
Business
8.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

N.A
Patricia
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 113 week(s) ago

Hotels.com verified review

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too
Read More
Michelle
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 120 week(s) ago

Expedia Group verified review

This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights
JEFFREY
10.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

Nice and beautiful
Sui
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness. Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.
Phoebe
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Room is spacious
Shuk Mui
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars
WILLY
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 140 week(s) ago

Hotels.com verified review

Very satisfying and enjoyable hotel stay. starting with the hotel check in by the reception staff.
DONGIL
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 143 week(s) ago

Hotels.com verified review

I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help. The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount. I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle. It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.
Read More
Chung
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

Hotel facilities especially the swimming pool area and The Deck are great for families. We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also. It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.
Read More
Shiumung
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 160 week(s) ago

Expedia Group verified review

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.
Read More
Lung George
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 164 week(s) ago

Expedia Group verified review

I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!
Lai Ka
10.0
/10
Reviewed 164 week(s) ago

Expedia Group verified review

Relative long waiting time to get the room
Selene
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 177 week(s) ago

Expedia Group verified review

It's a very convenient location in Cotai. Walkable distance to Taipa main tourist place, light rail station and Venetian. The property itself has all kinds of stores
Ilda
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 222 week(s) ago

Expedia Group verified review

Big and clean
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 JW Marriott Hotel Macau

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews JW Marriott Hotel Macau

Traveloka (14)
Other sources (1,001)
9.2
Exceptional
From 1,001 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.6

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews JW Marriott Hotel Macau

Number of reviews per page
20
40
Top reviews
Kai H
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

My elderly parents had a great experience here. Staff was really attentive and helpful.
Apinya
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Excellent service and luxury hotel decor and great facilities
Selene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.
Gareth
icon-with Partner
with Partner
10.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!
Read More
My Hong
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.
Read More
Kim Liew
icon-Business
Business
8.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

N.A
Patricia
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 113 week(s) ago

Hotels.com verified review

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too
Read More
Michelle
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 120 week(s) ago

Expedia Group verified review

This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights
JEFFREY
10.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

Nice and beautiful
Sui
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness. Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.
Phoebe
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Room is spacious
Shuk Mui
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars
WILLY
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 140 week(s) ago

Hotels.com verified review

Very satisfying and enjoyable hotel stay. starting with the hotel check in by the reception staff.
DONGIL
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 143 week(s) ago

Hotels.com verified review

I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help. The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount. I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle. It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.
Read More
Chung
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

Hotel facilities especially the swimming pool area and The Deck are great for families. We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also. It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.
Read More
Shiumung
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 160 week(s) ago

Expedia Group verified review

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.
Read More
Lung George
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 164 week(s) ago

Expedia Group verified review

I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!
Lai Ka
10.0
/10
Reviewed 164 week(s) ago

Expedia Group verified review

Relative long waiting time to get the room
Selene
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 177 week(s) ago

Expedia Group verified review

It's a very convenient location in Cotai. Walkable distance to Taipa main tourist place, light rail station and Venetian. The property itself has all kinds of stores
Ilda
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 222 week(s) ago

Expedia Group verified review

Big and clean
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