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JW Marriott Hotel Macau
Hotels
9.2
/10
Exceptional
1,006 reviews
What Guests Say About Their Stay
Diana W.
10.0
/ 10
Luxurious hotel. I love this hotel because of the service and bathroom.
In the Area
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Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Macau
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in JW Marriott Hotel Macau
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What's around JW Marriott Hotel Macau
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Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Macau
Discover More About JW Marriott Hotel Macau
Location
JW Marriott Hotel Macau is located in area / city Cotai.
About JW Marriott Hotel Macau
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from JW Marriott Hotel Macau exclusively for you.
JW Marriott Hotel Macau is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at JW Marriott Hotel Macau.
All facilities in JW Marriott Hotel Macau
Others
Things to Do
- Shops
- Hot tub
- Outdoor pool
- Spa
- Health club
- Garden
- Library
- Sauna
- Steam room
- Waterslide
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Transportation
- Limo or town car service
- Casino shuttle
- Shopping center shuttle
- Airport transfer
- Area shuttle
General
- Rooftop terrace
- Banquet
- Ballroom
- Parking
- Lazy river
Business Facilities
- Meeting rooms
- Business center
- Conference rooms
- Computer station
Food and Drinks
- Bar
- Poolside bar
- Breakfast
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Family-friendly Facilities
- Children club (surcharge)
- Children pool
Connectivity
- LAN Internet
- Free WiFi
Shuttle Service
- Ferry terminal shuttle
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in JW Marriott Hotel Macau
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately MOP 338.8 for adults and MOP 165 for children
- Rollaway bed fee: MOP 500.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
- Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The following facilities are closed seasonally each year. They will be closed from December 29 to March 13:
- Swimming pool
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | 15:00 - 00:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at JW Marriott Hotel Macau | 1015 |
Another facilities in JW Marriott Hotel Macau | Shops, Hot tub, Outdoor pool, Spa, Health club |
Frequently asked questions about JW Marriott Hotel Macau
What are available facilities at JW Marriott Hotel Macau?
There are top facilites at JW Marriott Hotel Macau such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Hotel Macau?
The standard check-in time at JW Marriott Hotel Macau is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does JW Marriott Hotel Macau provide breakfast?
Yes, JW Marriott Hotel Macau provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in JW Marriott Hotel Macau
Traveloka (14)
Other sources (992)
9.2
Exceptional
From 992 reviews
Cleanliness
9.4
Room Comfort
9.4
Location
9.4
Service and Facilites
9.2
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Traveller Reviews JW Marriott Hotel Macau
Number of reviews per page
20
40
Top reviews
Selene
Leisure Family
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety
Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.
Gareth
10.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!
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My Hong
Leisure with Children
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.
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Kim Liew
Business
8.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
N.A
Patricia
Friends and Family
10.0
/10
Reviewed 63 week(s) ago
Hotels.com verified review
The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too
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Michelle
Leisure with Children
10.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights
JEFFREY
10.0
/10
Reviewed 72 week(s) ago
Expedia Group verified review
Nice and beautiful
Sui
Leisure Family
10.0
/10
Reviewed 85 week(s) ago
Expedia Group verified review
Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness.
Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.
Phoebe
Leisure Family
10.0
/10
Reviewed 90 week(s) ago
Expedia Group verified review
Room is spacious
Shuk Mui
Friends and Family
10.0
/10
Reviewed 90 week(s) ago
Hotels.com verified review
The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars
WILLY
Friends and Family
10.0
/10
Reviewed 91 week(s) ago
Hotels.com verified review
Very satisfying and enjoyable hotel stay. starting with the hotel check in by the reception staff.
DONGIL
Friends and Family
10.0
/10
Reviewed 93 week(s) ago
Hotels.com verified review
I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help.
The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount.
I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle.
It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.
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Chung
Leisure Family
6.0
/10
Reviewed 104 week(s) ago
Expedia Group verified review
Hotel facilities especially the swimming pool area and The Deck are great for families.
We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also.
It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.
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Shiumung
Leisure Family
10.0
/10
Reviewed 111 week(s) ago
Expedia Group verified review
I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side.
We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.
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Lung George
Leisure Family
10.0
/10
Reviewed 115 week(s) ago
Expedia Group verified review
I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!
Lai Ka
10.0
/10
Reviewed 115 week(s) ago
Expedia Group verified review
Relative long waiting time to get the room
Selene
Leisure with Partner
10.0
/10
Reviewed 128 week(s) ago
Expedia Group verified review
It's a very convenient location in Cotai. Walkable distance to Taipa main tourist place, light rail station and Venetian. The property itself has all kinds of stores
Ilda
Leisure with Children
10.0
/10
Reviewed 173 week(s) ago
Expedia Group verified review
Big and clean
FERNANDO
2.0
/10
Reviewed 196 week(s) ago
Hotels.com verified review
Rude behaviour, unprofessional, from Cristina Ho Executive Floor manager. Insist on me to pay my breakfast, besides that i explained to her 3 times and insist her to check and double check my room information, since that i am in a executive room at executive floor with full acess to Executive lounge. She insist that already check and double check it and i still have to pay, the way, the words and the face looking arrogant. Then i went to front desk to talk to on duty manager and she check my details and inform me that i am correct and no extra charge for breakfast. I ask for written apology from the hotel, still waiting for it, since that my pleasant stay and mood was already on sewage. JW Marriott Macau is in a long way for 5 star hotel.
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Sylvia I.
Friends and Family
8.0
/10
Reviewed 221 week(s) ago
Hotels.com verified review
Had a wonderful time, very good service with a smile from Amy (she was everywhere, check-in,check-out, breakfast...) and Glenda @breakfast. A bit worrying nowadays to see guests @buffet breakfast taking food without their face masks on. Overall, a wonderful time at a good hotel.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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