All staff of Grand Hyatt are very warm and the hospitality was very excellent. I will be back here again, especially when we are checked out, all staff help us very well. I mean not one, but all staff beside the door was truly amazing… Thank you Grand Hyatt, I will not regret at all.
For a person who hates cold but loves swimming, Hotel Maya's hydrotherapy lukewarm pool is perfect. And the room's bathtub is lovely. Overall, it was a pleasant stay.
Our 5-night stay in a two-bedroom unit was pleasant. The breakfast menu was great, the room was neat and clean, and the location in the city center made it easy to access everywhere. The infinity pool and its view from the skydeck were awesome. Overall, it was a pleasant experience.
Have frequented this hotel every time we went to KL as the location and staff made us feel very comfortable. My husband and daughter had to check out earlier, the staff made sure both of them had packed breakfast (this was very much appreciated by them). Hope to continue to stay here again in the future (12/9 & 15/9).
thank you so much for the nice room of fraser residence KLCC. my room was so big and comfortable. the breakfast quite nice and complete. I am very sure to recommend this hotel to another
Stay here for 1 night after joined SCKL Marathon is amazing. I was shock the room is very big! The staff also very kind. Food also nice!! Beside this hotel also have 7-11. Just walk 800 meter got Monorail Bukit Bintang to KL Sentral. Nice thank you
Good hotel with big space for living room,bedroom and bathroom. In this hotel has a fully equipped kitchen and washer suitable for families. U can see KL tower from your room
The front desk people where very hospitable. ⭐ Aru was very accommodating! He answered all my queries. WhatsApp replies were very quick whenever I had concerns. They even let me store my luggage after check out because my flight was in the midnight. Room was big, water heater was working, bathtub was nice. Had free WiFi and the TV inside the room had Netflix and Youtube. Air conditioning was working well. Amenities and toiletries were complete and towels were changed everyday because I requested to have my room made up everyday. Pool had a nice view of the Kuala Lumpur tower. Building was secure because they have a face scan for the lobby doors to open and for the elevator to work. There 's also a 2nd lock on the hotel room door. A croissant/coffeeshop was accessible via the back gate, and Mcdonald's was right beside. There 's also a 7/11 across the street. Only a 5 minute walk to Suria and around 7 minutes to KLCC. Overall a hassle-free and comfortable stay.
The room is big, clean and the hotel’s location is strategic, near shopping centre and petronas towers. The staff are nice and very helpful. We love staying here.
Everything was great. Lift superfast. Breakfast variety of choice and yummy. Pool awesome. They also provide jacuzzi, sauna and steam room. Nice one. Will come again next time for sure. And the staff are really helpful.
I was happy I chose this hotel based on the reviews. Wasn't disappointed at all. Service was good, the room was big (premier comfort twin), food was good. Breakfast was beside their pool and the pool was a good size. The view was not so much because it was blocked by other tall buildings but location is good enough. I will definitely stay again. Parking is free. Just use touch and go card and get it validated for free exit by front desk. Will definitely stay here again next Kuala Lumpur trip. 👍🏻.
Love everything about this apartment/hotel whatsoever. My room is superb. Larger than other hotel that I visited (which more expensive than this). Very cosy and everything work well. Swimming is consider medium size but still happy to venture inside the pool with my kids. Hoteliers are very friendly and kind enough. Maybe I book online using direct credit card payment thus they don't collect any deposit. Which is good to because that time I didn't have cash on hand. The parking, as mention by others, very narrow roadway so please be careful and must turn on front side sensor so that you don't bump into walls. Hahaha free parking (1 suite for 1 vehicle). But parking can be paid RM10 per entry (cheap okay!). I don't favor to have view suite so we got level 9 thus the view is another building beside us. I don't have any regret
We were professionally greeted and welcomed with warmth and a smile during our stay there, all of our questions were answered happily, and the hotel location is super convenient and it's worth the value. We love to stay there again on our next visit and recommend this hotel to our friends & family. Super thanks to the hotel staff Kay, Dyba, Shah who made our holiday wonderful.
Our 5-night stay in a two-bedroom unit was pleasant. The breakfast menu was great, the room was neat and clean, and the location in the city center made it easy to access everywhere. The infinity pool and its view from the skydeck were awesome. Overall, it was a pleasant experience.
Really enjoyed my stay – felt comfortable and welcomed from the start.
Ambiance & Facilities: Clean, cozy, and nicely decorated.
Staff: Super friendly and helpful,
Highlights: Free treats in the room, nice views, smooth check-in.
Price: Totally worth it for what I got. Good value.
Location: Great spot – close to shops, food places, and easy to get around.
Outstanding heritage hotel with a strong customer service focus. Rooms are large, well furnished with some traditional Malay decor. Breakfast buffet is varied and all food is of a good quality. I had a comfortable and enjoyable stay.
For a person who hates cold but loves swimming, Hotel Maya's hydrotherapy lukewarm pool is perfect. And the room's bathtub is lovely. Overall, it was a pleasant stay.