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The Journey Hotel
Hotels
9.0
/10
Exceptional
34 reviews
What Guests Say About Their Stay
Theresia H. A.
9.4
/ 10
The Journey Hotel is in a strategic location. Clean. The staff are friendly. It's very helpful. Special thanks for letting us put our luggage because the flight to Kota Kinabalu was delayed. Highly recommend staying and coming back again.
margaret d. d.
9.7
/ 10
Strategic location to several tourist attractions, just walking distance, I ordered a deluxe room with Window and I really like it 🥰 even though the room is not that big, it is comfortable. The reception is friendly, especially the afternoon shift, very friendly and very helpful ☺. Additional info: There is a dispenser for refilling mineral water and an ironing table outside the room. _ Kasumasa _.
See original
M***d
9.4
/ 10
Oh my God! I definitely will come again to stay at this hotel. It's very convenient, and breakfast is easy to walk to, as you can see in my picture. The hotel is still fresh and new! Very good for all various ages to stay here. Those who wish to go for medical treatment, it's easy and just a grab away. Thank you Ms. Kessi and team for the hospitality given. Definitely enjoyed my short stay here.
Nadiah T. Z.
8.8
/ 10
Pros - Room and bathroom were very clean and a lot more spacious than in photos.- Toiletries are provided and water pressure+temperature were good and toilet has a vent.- Staff were friendly and concise.- Good wifi.- I came halfway through ramadan so there were lots of free parking outside.- Location is perfect if you're food hunting. Cons - Can hear everything going on outside but didn't really bother me as I'm a heavy sleeper.- Faint sewage smell (common problem in malaysian hotels)- Bedsheets smelled slightly sour as no window = lack of ventilation. Maybe they weren't dry enough when they were fitted to the bed 🤷🏽♀️
In the Area
See Map
60-60A Transfer Road, , Georgetown, Pulau Pinang, Penang, Malaysia, 10050
Main Facilities
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AC
Parking
Elevator
WiFi
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Available Room Types in The Journey Hotel
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What's around The Journey Hotel
60-60A Transfer Road, , Georgetown, Pulau Pinang, Penang, Malaysia, 10050
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Discover More About The Journey Hotel
note: hotel was previously named The Journey hotel
Location
Staying at The Journey Hotel is a good choice when you are visiting Georgetown.
About The Journey Hotel
For you, travelers who wish to travel comfortably on a budget, The Journey Hotel is the perfect place to stay that provides decent facilities as well as great services.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Journey Hotel provides a pleasant accommodation for your stay.
From business event to corporate gathering, The Journey Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Journey Hotel, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at The Journey Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Journey Hotel is suitable for you who value privacy during your stay.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The Journey Hotel.
The Journey Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, The Journey Hotel is the right place to stay.
All facilities in The Journey Hotel
Lobby
Exterior
Nearby Facilities
- ATM/Banking
- Grocery
- Laundry
- Shops
- Supermarket
General
- AC
- Non-smoking room
- Smoke-free
In-room Facilities
- Hairdryer
- Shower
- TV
Public Facilities
- Parking
- Elevator
Connectivity
- Free WiFi
Accommodation Policy & General Information in The Journey Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
15:30 - 23:00
Check-out:
07:00 - 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Contact Accommodation Before Arrival
Guests should contact hotel 1 day(s) prior to arrival
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General Information
Popular Facilities | AC, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:30 - 23:00 - to 07:00 - 12:00 |
Available rooms at The Journey Hotel | 49 |
Number of floors in The Journey Hotel | 2 |
Another facilities in The Journey Hotel | ATM/Banking, Grocery, Laundry, Shops, Supermarket |
Frequently asked questions about The Journey Hotel
What are available facilities at The Journey Hotel?
There are top facilites at The Journey Hotel such as AC, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Journey Hotel?
The standard check-in time at The Journey Hotel is starting from 15:30 - 23:00 while the latest check-out time is at 07:00 - 12:00
What is the star rating of The Journey Hotel?
The Journey Hotel has a 3.0-star rating.
How many floors does The Journey Hotel have?
The Journey Hotel has 2.
How many rooms are available at The Journey Hotel?
The Journey Hotel has 49.
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More Reviews from Other Guests in The Journey Hotel
Overall Ratings & Reviews The Journey Hotel
Traveloka (34)
9.0
Exceptional
From 34 reviews
Provided by travellers on
Cleanliness
9.4
Room Comfort
9.1
Meal
8.5
Location
9.3
Service and Facilites
9.2
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews The Journey Hotel
Number of reviews per page
20
40
Customer reviews
M***a
Medical
9.1
/10
Reviewed 2 day(s) ago
The hotel staff is friendly, the location is strategic, there are lots of foods around the hotel to try, the room is very clean.
See original
Find this review helpful?
IS
Ivo S.
Medical
9.7
/10
Reviewed 7 week(s) ago
Safe & strategic location, near many kinds of restaurants, the room is comfortable and quite spacious. Thanks.
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Ivo, thank you for your kind review! We’re glad to know you enjoyed our convenient location and comfortable room. We truly appreciate your feedback and look forward to welcoming you again soon.
I***N
Leisure
8.2
/10
Reviewed 20 week(s) ago
Hotel room a little bit small but comfortable but need upgrade to smart TV / google TV for better entertainment. Water dispenser provided. Location not the best but still in walking distance to kimberly food night market.
1 people find it helpful
Accommodation's Reply
22 Aug 2025
Thank you for your kind feedback. We’re glad to hear that you found the room comfortable and appreciated the water dispenser. We’ve also taken note of your suggestion regarding the smart TV/Google TV upgrade and will keep it in consideration for future improvements. While our location may not be central, we’re happy it was still convenient for you to explore the nearby Kimberly Food Night Market. We truly appreciate your stay with us and hope to welcome you again soon.
Theresia H. A.
Leisure
9.4
/10
Reviewed 52 week(s) ago
The Journey Hotel is in a strategic location. Clean. The staff are friendly. It's very helpful. Special thanks for letting us put our luggage because the flight to Kota Kinabalu was delayed. Highly recommend staying and coming back again.
4 people find it helpful
Accommodation's Reply
22 Aug 2025
Thank you very much for your wonderful feedback. We’re delighted to know you enjoyed our clean rooms, strategic location, and the friendliness of our team. It was our pleasure to assist with your luggage during the flight delay, and we truly appreciate your kind recommendation. We look forward to welcoming you back to The Journey Hotel on your next visit!
r***o
Leisure
9.4
/10
Reviewed 57 week(s) ago
The hotel staff were very friendly when asked about tourist attractions in Penang and helped when there was a problem with the shower in the bathroom.
See original
Find this review helpful?
Accommodation's Reply
22 Aug 2025
Thank you for your positive review. We're pleased to hear that our staff were friendly and helpful, whether providing information about Penang tourism or troubleshooting your bathroom issues. Your feedback means a lot to us, and we look forward to welcoming you back to The Journey Hotel.
See original
MF
Mohamad F.
Business
9.4
/10
Reviewed 63 week(s) ago
Awesome!! A hotel that many must like
See original
+2
Find this review helpful?
Accommodation's Reply
22 Aug 2025
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay and hope The Journey Hotel continues to be a favorite choice for many guests. See you again on your next visit!
See original
H***i
7.8
/10
Reviewed 74 week(s) ago
the room is clean.. the sound is quite loud when the door is closed..
See original
Find this review helpful?
Accommodation's Reply
12 Jul 2024
Thousands of thanks and reviews, and we apologize for the inconvenience. See you again.
See original
E***a
9.4
/10
Reviewed 75 week(s) ago
Location near to fu er dai. Good room and services.
Find this review helpful?
Accommodation's Reply
22 Jun 2024
Thank you for taking the time to write a review and sharing that you liked your time with us. Hoping to see you again
margaret d. d.
Medical
9.7
/10
Reviewed 76 week(s) ago
Strategic location to several tourist attractions, just walking distance, I ordered a deluxe room with Window and I really like it 🥰 even though the room is not that big, it is comfortable. The reception is friendly, especially the afternoon shift, very friendly and very helpful ☺. Additional info: There is a dispenser for refilling mineral water and an ironing table outside the room. _ Kasumasa _.
Read More
See original
Find this review helpful?
Accommodation's Reply
22 Jun 2024
Thank you so much for taking the time to post a review, Margaret! We are very happy to hear that you enjoyed your stay with us, and our comfortable beds and friendly staff are something special. So comments like yours are really useful to hear. We will be happy to welcome you back soon, Thank you again!
See original
M***d
Business
9.4
/10
Reviewed 76 week(s) ago
Oh my God! I definitely will come again to stay at this hotel. It's very convenient, and breakfast is easy to walk to, as you can see in my picture. The hotel is still fresh and new! Very good for all various ages to stay here. Those who wish to go for medical treatment, it's easy and just a grab away. Thank you Ms. Kessi and team for the hospitality given. Definitely enjoyed my short stay here.
Read More
3 people find it helpful
Accommodation's Reply
22 Jun 2024
Thank you for taking the time to write a review.
We are delighted to hear that you liked your time with us. We work very hard to provide our guests with the best possible experience, so remarks like yours are very encouraging.
We'd love to see you back soon, so don't be a stranger. Thank you again!
Maya S. D.
6.0
/10
Reviewed 101 week(s) ago
Early in the morning I went to the hospital for a blood check, and left my daughter in the room, who was sleeping. When I came home, he said a hotel employee opened the door, without knocking, even though I had already hung up the paper, don't disturb me. The hotel staff had gone home at 11pm, and the morning I left at 6 no staff had arrived, it was really uncomfortable.
Read More
See original
3 people find it helpful
NI
NURUL I. S.
9.7
/10
Reviewed 132 week(s) ago
The hotel is clean, comfortable, the staff is friendly, very close to places to eat and a mini market, grab messages are also not difficult from here and easy to find.
See original
Find this review helpful?
NT
Nadiah T. Z.
8.8
/10
Reviewed 137 week(s) ago
Pros - Room and bathroom were very clean and a lot more spacious than in photos.- Toiletries are provided and water pressure+temperature were good and toilet has a vent.- Staff were friendly and concise.- Good wifi.- I came halfway through ramadan so there were lots of free parking outside.- Location is perfect if you're food hunting. Cons - Can hear everything going on outside but didn't really bother me as I'm a heavy sleeper.- Faint sewage smell (common problem in malaysian hotels)- Bedsheets smelled slightly sour as no window = lack of ventilation. Maybe they weren't dry enough when they were fitted to the bed 🤷🏽♀️
Read More
2 people find it helpful
Accommodation's Reply
21 Apr 2023
Dear Ms. Nadiah, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.
Rostam A. A.
9.1
/10
Reviewed 141 week(s) ago
The room is not "very" spacious, but it was spacious enough. Very comfy and really really clean. Friendly and helpful staffs. The bathroom was pretty good too with the handheld and rain shower. Location wise, I'd say it's really great. Walking distance to nearby famous eateries and convenience's shop. Less than 10 minutes walk to Chowrasta Market. 10 - 15 minutes walk to the famous Chulia Street nightlife. Only 2 downside things about the room. There's no minibar and there's no proper shelve to place your personal toiletries in the bathroom.
Read More
1 people find it helpful
Accommodation's Reply
21 Apr 2023
Dear Puan. Albakri, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.
Thoo Fook Onn
8.8
/10
Reviewed 142 week(s) ago
Overall not bad. But the no sound proof. You can hear people passing by the corridor. Walking distance to food stall.
Find this review helpful?
A
Azhar
9.7
/10
Reviewed 144 week(s) ago
Will stay again here. Very clean and cozy.
3 people find it helpful
AT
Ananda T.
8.5
/10
Reviewed 159 week(s) ago
The hotel is clean and the staff is helpful and friendly.
3 people find it helpful
Accommodation's Reply
24 Nov 2022
Your comments are extremely helpful to us as we constantly strive to improve. We are happy to hear that you appreciated us so much about our hotel, and we would be delighted to have you stay with us again in the future.
JH
Johnathan H. T.
8.8
/10
Reviewed 159 week(s) ago
Simple, big and clean room! However, the blanket and bedsheet had a musty smell. Was changed during housekeeping after giving feedback. Overall still a great experience.
3 people find it helpful
Accommodation's Reply
24 Nov 2022
Your comments are extremely helpful to us as we constantly strive to improve. We are happy to hear that you appreciated us so much about our hotel, and we would be delighted to have you stay with us again in the future.
MINA HASJIM MINA HASJIM
9.7
/10
Reviewed 168 week(s) ago
100 rm key deposit, clean, good service, good air conditioning, good warm water, strategic location, there is a coffee shop in front of the hotel, grab is very familiar with familyar hotel locations, good for holiday family stays or hospital visits .
See original
5 people find it helpful
Accommodation's Reply
05 Oct 2022
Your comments really help us as we are constantly trying to improve. We are happy to hear that you really appreciated our hotel, and we would love to have you stay with us again in the future.
See original
IW
Indra W.
9.7
/10
Reviewed 169 week(s) ago
Very pleasant, clean, good hot water, cold AC, friendly and very helpful employees.
See original
1 people find it helpful
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews The Journey Hotel
Traveloka (34)
9.0
Exceptional
From 34 reviews
Provided by travellers on
Cleanliness
9.4
Room Comfort
9.1
Meal
8.5
Location
9.3
Service and Facilites
9.2
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews The Journey Hotel
Number of reviews per page
20
40
Customer reviews
M***a
Medical
9.1
/10
Reviewed 2 day(s) ago
The hotel staff is friendly, the location is strategic, there are lots of foods around the hotel to try, the room is very clean.
See original
Find this review helpful?
IS
Ivo S.
Medical
9.7
/10
Reviewed 7 week(s) ago
Safe & strategic location, near many kinds of restaurants, the room is comfortable and quite spacious. Thanks.
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Ivo, thank you for your kind review! We’re glad to know you enjoyed our convenient location and comfortable room. We truly appreciate your feedback and look forward to welcoming you again soon.
I***N
Leisure
8.2
/10
Reviewed 20 week(s) ago
Hotel room a little bit small but comfortable but need upgrade to smart TV / google TV for better entertainment. Water dispenser provided. Location not the best but still in walking distance to kimberly food night market.
1 people find it helpful
Accommodation's Reply
22 Aug 2025
Thank you for your kind feedback. We’re glad to hear that you found the room comfortable and appreciated the water dispenser. We’ve also taken note of your suggestion regarding the smart TV/Google TV upgrade and will keep it in consideration for future improvements. While our location may not be central, we’re happy it was still convenient for you to explore the nearby Kimberly Food Night Market. We truly appreciate your stay with us and hope to welcome you again soon.
Theresia H. A.
Leisure
9.4
/10
Reviewed 52 week(s) ago
The Journey Hotel is in a strategic location. Clean. The staff are friendly. It's very helpful. Special thanks for letting us put our luggage because the flight to Kota Kinabalu was delayed. Highly recommend staying and coming back again.
4 people find it helpful
Accommodation's Reply
22 Aug 2025
Thank you very much for your wonderful feedback. We’re delighted to know you enjoyed our clean rooms, strategic location, and the friendliness of our team. It was our pleasure to assist with your luggage during the flight delay, and we truly appreciate your kind recommendation. We look forward to welcoming you back to The Journey Hotel on your next visit!
r***o
Leisure
9.4
/10
Reviewed 57 week(s) ago
The hotel staff were very friendly when asked about tourist attractions in Penang and helped when there was a problem with the shower in the bathroom.
See original
Find this review helpful?
Accommodation's Reply
22 Aug 2025
Thank you for your positive review. We're pleased to hear that our staff were friendly and helpful, whether providing information about Penang tourism or troubleshooting your bathroom issues. Your feedback means a lot to us, and we look forward to welcoming you back to The Journey Hotel.
See original
MF
Mohamad F.
Business
9.4
/10
Reviewed 63 week(s) ago
Awesome!! A hotel that many must like
See original
+2
Find this review helpful?
Accommodation's Reply
22 Aug 2025
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay and hope The Journey Hotel continues to be a favorite choice for many guests. See you again on your next visit!
See original
H***i
7.8
/10
Reviewed 74 week(s) ago
the room is clean.. the sound is quite loud when the door is closed..
See original
Find this review helpful?
Accommodation's Reply
12 Jul 2024
Thousands of thanks and reviews, and we apologize for the inconvenience. See you again.
See original
E***a
9.4
/10
Reviewed 75 week(s) ago
Location near to fu er dai. Good room and services.
Find this review helpful?
Accommodation's Reply
22 Jun 2024
Thank you for taking the time to write a review and sharing that you liked your time with us. Hoping to see you again
margaret d. d.
Medical
9.7
/10
Reviewed 76 week(s) ago
Strategic location to several tourist attractions, just walking distance, I ordered a deluxe room with Window and I really like it 🥰 even though the room is not that big, it is comfortable. The reception is friendly, especially the afternoon shift, very friendly and very helpful ☺. Additional info: There is a dispenser for refilling mineral water and an ironing table outside the room. _ Kasumasa _.
Read More
See original
Find this review helpful?
Accommodation's Reply
22 Jun 2024
Thank you so much for taking the time to post a review, Margaret! We are very happy to hear that you enjoyed your stay with us, and our comfortable beds and friendly staff are something special. So comments like yours are really useful to hear. We will be happy to welcome you back soon, Thank you again!
See original
M***d
Business
9.4
/10
Reviewed 76 week(s) ago
Oh my God! I definitely will come again to stay at this hotel. It's very convenient, and breakfast is easy to walk to, as you can see in my picture. The hotel is still fresh and new! Very good for all various ages to stay here. Those who wish to go for medical treatment, it's easy and just a grab away. Thank you Ms. Kessi and team for the hospitality given. Definitely enjoyed my short stay here.
Read More
3 people find it helpful
Accommodation's Reply
22 Jun 2024
Thank you for taking the time to write a review.
We are delighted to hear that you liked your time with us. We work very hard to provide our guests with the best possible experience, so remarks like yours are very encouraging.
We'd love to see you back soon, so don't be a stranger. Thank you again!
Maya S. D.
6.0
/10
Reviewed 101 week(s) ago
Early in the morning I went to the hospital for a blood check, and left my daughter in the room, who was sleeping. When I came home, he said a hotel employee opened the door, without knocking, even though I had already hung up the paper, don't disturb me. The hotel staff had gone home at 11pm, and the morning I left at 6 no staff had arrived, it was really uncomfortable.
Read More
See original
3 people find it helpful
NI
NURUL I. S.
9.7
/10
Reviewed 132 week(s) ago
The hotel is clean, comfortable, the staff is friendly, very close to places to eat and a mini market, grab messages are also not difficult from here and easy to find.
See original
Find this review helpful?
NT
Nadiah T. Z.
8.8
/10
Reviewed 137 week(s) ago
Pros - Room and bathroom were very clean and a lot more spacious than in photos.- Toiletries are provided and water pressure+temperature were good and toilet has a vent.- Staff were friendly and concise.- Good wifi.- I came halfway through ramadan so there were lots of free parking outside.- Location is perfect if you're food hunting. Cons - Can hear everything going on outside but didn't really bother me as I'm a heavy sleeper.- Faint sewage smell (common problem in malaysian hotels)- Bedsheets smelled slightly sour as no window = lack of ventilation. Maybe they weren't dry enough when they were fitted to the bed 🤷🏽♀️
Read More
2 people find it helpful
Accommodation's Reply
21 Apr 2023
Dear Ms. Nadiah, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.
Rostam A. A.
9.1
/10
Reviewed 141 week(s) ago
The room is not "very" spacious, but it was spacious enough. Very comfy and really really clean. Friendly and helpful staffs. The bathroom was pretty good too with the handheld and rain shower. Location wise, I'd say it's really great. Walking distance to nearby famous eateries and convenience's shop. Less than 10 minutes walk to Chowrasta Market. 10 - 15 minutes walk to the famous Chulia Street nightlife. Only 2 downside things about the room. There's no minibar and there's no proper shelve to place your personal toiletries in the bathroom.
Read More
1 people find it helpful
Accommodation's Reply
21 Apr 2023
Dear Puan. Albakri, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.
Thoo Fook Onn
8.8
/10
Reviewed 142 week(s) ago
Overall not bad. But the no sound proof. You can hear people passing by the corridor. Walking distance to food stall.
Find this review helpful?
A
Azhar
9.7
/10
Reviewed 144 week(s) ago
Will stay again here. Very clean and cozy.
3 people find it helpful
AT
Ananda T.
8.5
/10
Reviewed 159 week(s) ago
The hotel is clean and the staff is helpful and friendly.
3 people find it helpful
Accommodation's Reply
24 Nov 2022
Your comments are extremely helpful to us as we constantly strive to improve. We are happy to hear that you appreciated us so much about our hotel, and we would be delighted to have you stay with us again in the future.
JH
Johnathan H. T.
8.8
/10
Reviewed 159 week(s) ago
Simple, big and clean room! However, the blanket and bedsheet had a musty smell. Was changed during housekeeping after giving feedback. Overall still a great experience.
3 people find it helpful
Accommodation's Reply
24 Nov 2022
Your comments are extremely helpful to us as we constantly strive to improve. We are happy to hear that you appreciated us so much about our hotel, and we would be delighted to have you stay with us again in the future.
MINA HASJIM MINA HASJIM
9.7
/10
Reviewed 168 week(s) ago
100 rm key deposit, clean, good service, good air conditioning, good warm water, strategic location, there is a coffee shop in front of the hotel, grab is very familiar with familyar hotel locations, good for holiday family stays or hospital visits .
See original
5 people find it helpful
Accommodation's Reply
05 Oct 2022
Your comments really help us as we are constantly trying to improve. We are happy to hear that you really appreciated our hotel, and we would love to have you stay with us again in the future.
See original
IW
Indra W.
9.7
/10
Reviewed 169 week(s) ago
Very pleasant, clean, good hot water, cold AC, friendly and very helpful employees.
See original
1 people find it helpful
Number of reviews per page
20
40