BT Live Tulum located at the party zone

Terrible and HOT!!!! If you can avoid please do so. Worst beach club I've ever seen. I understand its not the best time of the year to be there due to seaweed but I dont recall seeing anyone cleaning it or even trying. I complained about our room not staying cool and I dont know if anything was done. My family and I were suffering every night. We would shower before going to sleep and after just to get away from the heat. Had to move the beds to right under the fan and still woke up sweating. Drinks were not good and I just cannot recommend a stay here. Unless you want to be in the heat. Know there are really not ammenities. Pay a little more and stay at a better spot and make sure to do your research before staying here.

Amazing resort!paradise !super clean !fantastic service !Paco is unbelievable,super nice,very accommodating!!thank you guys for everything!!!❤️

The waiters were excellent, however my room barely had light, the bathroom as well and the shower was broken. The water smell from the sink and shower was bad and really strong. I am not trying to turn down their business but they were not trying really hard to impress, besides the reception and waiters.

No clean towels , no air conditioning , no hot water, highly unrecommended

This place has excellent location and surroundings but the rooms could use a little renovation or something. Even “Tulum vibe” doesn’t really help the fact that rooms are looking very old and dusty. Hanger rod for towels in the bathroom falling down etc. other than that its a very good deal and beautiful beach and even kitchen is very delicious.

Horrible experience! The bed is like sleeping on concrete and no blankets. No cell or WiFi service in the room. There is really bad water electrical and plumbing issues. With all these issues the doors didn’t look either. I purchased 2 room and both had the exact same problems.

Breakfast was lousy, not happy with the army of ants in the room or the visiting cacaroach, deadbolt was rusty & non functioning, other lock wasn't working but they fix it quite rapidly, no hot water for shower...even with expedia prcing tbis was a rip off.

Lovely place, with wonderful staff, right on the beach and in the main beach hotel zone area!

Improve in privacy, the blinds/curtains do not block from outsiders seeing into the room the room, other than this everything is great

Day #1 - No hot water. Day #2 - one room has hot water, the other has no water AT ALL. As compensation we were upgraded to full menu breakfast for next 3 days. However, our breakfast supposed to be at 8am as Paco arranged transport for us for our excursion with pick up time 8:30. No one there so we got no breakfast at all. Jacuzzi is cold, unusable. Day #3 - we were promised to change the room with no water to another room. In a meantime the first Room got completely flooded after the rain. We told the guy but all we got was extra towels to clean the floor ourselves. We unplugged our phones standing in nearly ankle depth pool of water! “Security “ guy changed the sheets because all beds were wet from the leaking roof in both rooms. We stayed at BT Live for 4 days and did not have any housekeeping at all. Paco, the manager is the only person who speaks english, after hours you're on your own. There is no room service. No 24/7 front desk (there is a guy who speaks zero english, not sure what his title is). For the entire stay (4 days) we were able to use only one room at the time for all of us due to no water, flooded floors, wet beds. When we asked for a refund for one room we were told that Expedia has our money, not them. This listing is falsely advertising services they are not providing. This place is beautifully located and full of potential, but its not maintained, its unsafe, and dishonest about their services. Expedia, please look into this property!!!

Loved the location

Our cabin had an excellent view and was right on the beach. Cabin 1. The place is peaceful and I liked that it was sand as we got in all the way to the cabin. I also enjoyed not having a TV. I didn't even notice it until we were leaving. Our goal was to enjoy each others company as we were celebrating our anniversary. I would have enjoyed better water pressure and better control of the hot and cold water. We got the hang of it but the view and location made up for that small detail. Overall I prefer to stay in Tulum vs. Cancun.

I’m giving 2 stars only for location, otherwise very basic one star hotel. Staff friendly but no one speaks English. We didn’t have hot water for three days then we were relocated by Hotels as water was pouring in to the room from the roof for two days and nothing was done by management. They don’t really care, just promising that issues will be fixed… Such a shame as this could be amazing place to stay if there’s someone who can really run the place

They gave us the wrong room, which made me really disappointed and they put the wrong name by the room which was a greeting sign “welcome sandra” when mg name is Amy! We stayed for 5 days not once did they come and clean up or tidy up our room nor did they bring more towels. We’d be by the beach and they never offered drinks etc. i swear the morning we left we saw them serving guests on the beach they were cleaning. We were like what are you kidding. We did not like the service. I give this place 3/10.

Hotel location right next to beach was excellent. The staff was great. Paco was very helpful before, during and after our stay (one of our party forgot something in her room and he was helpful in making sure it gets delivered back to her. The only bad part of the trip would be the loose carps that were put on the roof to avoid rain from coming into the room. The wind was strong which kept making the tarps make a lot of noise all night and not letting us sleep. We also had no hair dryer or safe in our room #10.

Property was beach front, which is great. The breakfast included was great and they had plenty of additional options. We had the best room in the house that included a wonderful front porch. However, our bed was so hard and uncomfortable. Our AC was also not working properly which lead to some uncomfortable nigjts. Service staff was great. Very easy to walk to great restaurants.

Great place to stay and enjoy the beach and restaurants nearby

Excellent stay… we found 2 turtle nest inside the hotel, parking available for free staff is friendly and we did not had many people so was an amazing experience…

Location was great and staff amazing. View from our room breathtaking. Room was average, thought the window type air conditioner felt cool it also made you feel damp all night. Beds are small for 2. Toilet and sink leaked. Beware of slippery floor when wet. Local business nice but done do try to take advantage of you. Wish I would've stayed on my beach more to really enjoy what I already paid for Overall yes I would stay here again mostly because of the view and staff.

This truly was a nightmare! In a 6 night stay we were in 4 different rooms. We were in the oceanfront room with a palapa roof. 1st and 2nd nights no A/C. New A/C unit was installed. While sleeping, the unit came off the wall crashing down, knocking down the fridge and breaking a table.It sounded like lightning had struck. Another night we had a storm. It was as if there was no roof. Water came in from every spot in the roof. I would like to emphasize that all staff was courteous and did everything management would allow them to. The problem here was the ownership just did not care. The rooms are kept in horrible condition with many repairs needed. Paco and staff did what they could with what they had to work with. Ownership's solution was to comp us 2 days in the future to return to this place. NO thanks. Please be warned if you stay here, you may be writing a review just like me. Tulum is a great place to visit, but believe me. Hotel BT Live Tulum is not.