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Lumina at LOSANTOS Tulum
Apartments
9.4
/10
Exceptional
36 reviews
What Guests Say About Their Stay
Heather
10.0
/ 10
We stayed in the Santomar building at Lumina Losantos with another family (four adults, four kids ages 11-14) for six nights in a premium apartment (3 bedrooms). Plenty of space for all except that the dining table only seats 6 and the couch seats maybe 4-5 (when we scrunched together). We did appreciate having 3 full bathrooms so the kids weren’t in our space. Our concierge was very responsive via WhatsApp to our requests for additional paper towels, trash bags, etc. We also appreciated having a washer and dryer. The pool is beautiful and the water was the perfect temperature. The rooms are beautifully decorated. The beds are comfortable. It’s located only a few minutes away from a large Super Chedraui that we visited several times during our stay. We would definitely stay here again, especially given the reasonable price for such a beautiful place.
Elsie
10.0
/ 10
Literally right behind secrets where the rest of our friends were staying so it's a quick 5 minute walk there. There's a 7 eleven near by as well as easy accessibility to taxi's if needed. There is also dining near by as well that you can walk to. The property is beautiful and in a gated community. There is a pool and gym in very good condition as well. I honestly would stay here again. Felt very safe and at home. The communication from whomever was assisting us could have been a little bit better, but it's not the end of the world. Long story short, we were trying to have our host help us order a pizza since we did not speak Spanish and she wasn't giving us clarity on whether or not she was willing to assist with that. Could have been a cultural barrier. Since she was unclear on if she was willing to help, we ended up going out to take a taxi and get it ourselves. When we left she finally got back to say she would call, but should have been clear about that before we left as I was essentially going back and forth with her for almost 45 minutes on if she could call when she was done wrapping up whatever she was doing and she didn't confirm that for me. But honestly, it really wasn't a big deal and everything else was seamless.
Dan
10.0
/ 10
Room was great. Very spacious apartment in a perfect location. Bed was very big and super comfortable. Washing machine in the apartment was also very handy.
In the Area
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Aldea Zama, Tulum, Estado de Quintana Roo, Mexico, 77760
Main Facilities
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Swimming Pool
Elevator
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Available Room Types in Lumina at LOSANTOS Tulum
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What's around Lumina at LOSANTOS Tulum
Aldea Zama, Tulum, Estado de Quintana Roo, Mexico, 77760
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Discover More About Lumina at LOSANTOS Tulum
Location
Lumina at LOSANTOS Tulum is a apartment in a good neighborhood, which is located at Tulum.
About Lumina at LOSANTOS Tulum
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The apartment’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get precious and unforgettable moment during your stay at Lumina at LOSANTOS Tulum.
All facilities in Lumina at LOSANTOS Tulum
Others
Things to Do
- Outdoor pool
- Garden
- Pool cabanas
Public Facilities
- Others
- Smoke-free area
- Elevator
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Tennis court
General
- Parking
- Swimming pool
Hotel Services
- Laundry service
- Concierge
Accommodation Policy & General Information in Lumina at LOSANTOS Tulum
Important Note
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Long-term renters welcome
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- Safety features at this property include outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Elevator |
Check-In / Check-Out Time | From 16:00 - to 11:00 |
Available rooms at Lumina at LOSANTOS Tulum | 12 |
Number of floors in Lumina at LOSANTOS Tulum | 3 |
Another facilities in Lumina at LOSANTOS Tulum | Outdoor pool, Garden, Pool cabanas, Others, Smoke-free area |
Frequently asked questions about Lumina at LOSANTOS Tulum
What are available facilities at Lumina at LOSANTOS Tulum?
There are top facilites at Lumina at LOSANTOS Tulum such as Swimming Pool, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Lumina at LOSANTOS Tulum?
The standard check-in time at Lumina at LOSANTOS Tulum is starting from From 16:00 while the latest check-out time is at Before 11:00
What is the star rating of Lumina at LOSANTOS Tulum?
Lumina at LOSANTOS Tulum has a 4.0-star rating.
How many floors does Lumina at LOSANTOS Tulum have?
Lumina at LOSANTOS Tulum has 3.
How many rooms are available at Lumina at LOSANTOS Tulum?
Lumina at LOSANTOS Tulum has 12.
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More Reviews from Other Guests in Lumina at LOSANTOS Tulum
Other sources (36)
9.4
Exceptional
From 36 reviews
Cleanliness
9.4
Room Comfort
9.4
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Traveller Reviews Lumina at LOSANTOS Tulum
Number of reviews per page
20
40
Top reviews
Heather
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We stayed in the Santomar building at Lumina Losantos with another family (four adults, four kids ages 11-14) for six nights in a premium apartment (3 bedrooms). Plenty of space for all except that the dining table only seats 6 and the couch seats maybe 4-5 (when we scrunched together). We did appreciate having 3 full bathrooms so the kids weren’t in our space. Our concierge was very responsive via WhatsApp to our requests for additional paper towels, trash bags, etc. We also appreciated having a washer and dryer. The pool is beautiful and the water was the perfect temperature. The rooms are beautifully decorated. The beds are comfortable. It’s located only a few minutes away from a large Super Chedraui that we visited several times during our stay. We would definitely stay here again, especially given the reasonable price for such a beautiful place.
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Michelle
Leisure Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
So many issues. Photography can be deceiving. We stayed in the premium apartment for a week and it was very unpleasant. The apartment was not built well. There are entry points all over that allow mosquitoes in and also birds in the primary bedroom upstairs. The noise is a huge issue. Birds waking you up at 6 am or the construction vehicles and work. The bathrooms had zero ventilation and all 3 stunk of sewer. It was disgusting. Main bedroom bed was hard as a rock. We had to sleep on the sofa the entire week. Kitchen was a mess with non working appliances, broken faucet, when I let concierge know of the non working stove, I was met with an accusation that we misused it causing it to break. We had just checked in. It was insulting and we had to wait around an hour on vacation for them to figure out the issue. Gym was nice but had broken equipment, they do not provide any gym towels or any hand towels in the unit or gym. They also don’t provide sanitizing wipes or towels in the gym. When I questioned this, concierge said it’s my responsibility to have wipes for the gym. Overall, this place is a dump and not worth the money. The staff on-site were nice, concierge was a bit condescending and rude. Stay far away.
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Harold
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
I would stay at this place again when I go back to Tulum.
Bibianka Melanie
Leisure Family
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Me and my two Teenager daughters felt very save and at home at Lumina. The spacious Apartment has everything we needed, the kitchen was well equipped (inclusive. blender for Smoothie making) and the beds are comfortable. We loved the option to eat on the large balcony or the rooftop deck with cool off pool! The property and amenities are beautiful, quiet and never crowded. We used the fully equipped new gym Equipment and pool as well as the Pickel Ball courts. We rented bicycles for the week for easy in and out and the grocery close by had everything we needed inclusive fresh fruits and vegetables. Would definierend recommend and stay there again! Oh and many good sonnig places in both, walkable and driveable distance. A Taxi stand is close by which we used to get to Tulum town Center or further away cenotes.
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Elsie
Leisure Family
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Literally right behind secrets where the rest of our friends were staying so it's a quick 5 minute walk there. There's a 7 eleven near by as well as easy accessibility to taxi's if needed. There is also dining near by as well that you can walk to. The property is beautiful and in a gated community. There is a pool and gym in very good condition as well. I honestly would stay here again. Felt very safe and at home. The communication from whomever was assisting us could have been a little bit better, but it's not the end of the world. Long story short, we were trying to have our host help us order a pizza since we did not speak Spanish and she wasn't giving us clarity on whether or not she was willing to assist with that. Could have been a cultural barrier. Since she was unclear on if she was willing to help, we ended up going out to take a taxi and get it ourselves. When we left she finally got back to say she would call, but should have been clear about that before we left as I was essentially going back and forth with her for almost 45 minutes on if she could call when she was done wrapping up whatever she was doing and she didn't confirm that for me. But honestly, it really wasn't a big deal and everything else was seamless.
Read More
MARIA PATRICIA
Leisure with Friends
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Awesome place
Samuel
Leisure with Partner
8.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Apartment was wonderful and spacious. It's in a perfect position to access both the beach (if have access to bikes) or the town if you enjoy a 30 minute walk.
It's on the edge of Aldea Zama, so perfectly situated in an up and coming area with just a touch of jungle vibe. It's just far enough to feel like you have a slice of isolation whilst still having the conveniences of a nearby 7/11 or various restaurant/cafes. Plus can easily self cater here.
The communication and final section of the walking route leave a little to be desired. For communication, access to phone internet is a must for check in as there is no representative to meet you (self-check in) and the particular location is a little confusing if you arrive to Tulum before you receive the instructions (we received ours 2 hours before check in, 2pm vs 4pm check in). Also, we had a slight issue with smells from the drains.
Overall, a great location and apartment with access to a lovely looking pool and gym.
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Dan
10.0
/10
Reviewed 45 week(s) ago
Hotels.com verified review
Room was great. Very spacious apartment in a perfect location. Bed was very big and super comfortable. Washing machine in the apartment was also very handy.
Lada
Leisure Family
10.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
Just wow! The apartment was spacious, comfortable, very modern and beautifully decorated. Top notch design! Importantly, it was also quiet, clean and bug free! The view of the jungle from the top bedroom and terrace was amazing! The property is surrounded by the forest, so you wake up to wonderful bird calls. I loved the trail through the woods to the swimming pool, which was so relaxing surrounded by lush greenery. The architecture of the pool is lovely, clean water, and it was never crowded. The concierge was very responsive and we had every comfort we needed. A wonderful vacation!!!
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Analyn
Leisure Family
10.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
Wonderful place. Clean. Amenities are on point complete with knives, scissors, etc. Just be warned that it gets really hot during the day that the top bedroom also gets too hot. The ceiling is so high and I do not think there’s a barrier between the inside and the outside because you can literally hear everything from outside. There are also no black out curtains in the bedrooms.
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Jason
Leisure Family
10.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
Beautiful apartment and pool. Very nice design and layout. There were a couple issues that were quickly taken care of by the staff. We really enjoyed our stay. There were several great restaurants close by.
Rogelio
Leisure Family
10.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Stayed with my wife and 2 kids (9yrs and 1yr olds) was located central as you could go to any of the beaches driving everything including cenotes was about 20min drive. Located in town in a secure neighborhood helped when we needed to buy grocery’s (5mins away) will definitely stay here again!
Would recommend getting a rental (FYI dont buy the rental company coverage if you have chase sapphire it covers you and Id asume any major credit card that has travel rewards would as well)
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Elizabeth
Leisure
8.0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
The room,the chairs were very dusty. The master bath room toilet was very smelly and no air refresher. Aside from that it is a good place and we enjoyed our selves.
danyel
Leisure with Friends
10.0
/10
Reviewed 76 week(s) ago
Expedia Group verified review
This condo was fabulous! It was near everything we wanted to do and see. We felt safe in the quiet and gated community. The layout was perfect and just overall beautifully decorated.
GERALDINE
Leisure Family
8.0
/10
Reviewed 76 week(s) ago
Expedia Group verified review
The rooms are big, clean and very spacious. I would stay here again.
Melanie
Leisure Family
10.0
/10
Reviewed 78 week(s) ago
Expedia Group verified review
The apartment and pool area are really great! Exactly like the photos online. Great value for money and perfect for a family stay. The pool was never really busy and often we had it to ourselves. The site is quite new and still being built so you can expect building noise particularly when at the pool. This is difficult to avoid in Tulum as there are new developments everywhere it seems.
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Alejandro
Leisure Family
10.0
/10
Reviewed 80 week(s) ago
Expedia Group verified review
The property is beautiful, the area is amazing. Plenty of room in the apartment, 2 rooms, one with a king bed the other with 2 single beds.
If you have a car there are 2 spots for 6 apts, so, you may leave your car at 30 meters away from the property, no big deal, inside of the gated comunity. Feels very safe in Zama, it is a growing community that will have everything.
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Allison
10.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
Beautiful spot and in pristine condition
Miguel Arturo
Leisure Family
10.0
/10
Reviewed 94 week(s) ago
Expedia Group verified review
Beautiful condo, nice and clean. The washer/dryer was a plus! The other buildings are still under construction, however, it did not interfere with our stay. Definitely recommend.
Anne
Friends and Family
10.0
/10
Reviewed 104 week(s) ago
Hotels.com verified review
My family of 4 stayed here for a week and it was perfect. Plenty of room, beautiful grounds and pool! Would def stay again!
Number of reviews per page
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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