Olas Altas Suites

Basic but clean and affordable

The people who host this property went out of their way to make me feel welcomed and comfortable. Their response time is immediate. This is a safe, clean and comfortable property. It is basic and not frilly or fancy, but it had everything I needed. It is situated one block from the popular Los Muertos beach and is surrounded by many restaurants, clubs and shops. I would give it a 10 on a scale of 1 to 10 for walkability. Its close to the Malicon too. The beach club was also great. Again, the staff there are really amazing and accommodating. The massage I had with Carlos was also a 10. I loved being welcomed at the beach club by Maria Luz every day. She made my day!

I truly want to recommend this place. At first, I booked it for two nights because I wanted to see how the service was, but it exceeded all my expectations, and I decided to extend my stay while I was in Puerto Vallarta. Clean, fresh towels, a comfortable bed, clean sheets, a bright space, water, coffee, very cozy, and the service was amazing. The cleaning staff were very friendly, it’s close to the beach and to restaurants. I thought the price was excellent for how good I felt staying there. I’d come back many times, and when I return, I’ll definitely look for the same place.

The suite was bigger than I expected, a little on the older side but everything was functional and clean. The workers were very attentive from as soon as I got there and messages throughout my stay. I felt safe with a code needed to enter the building and a set of keys to your room. My only downside was staying at the very top of the building with no elevators, however, I was aware that there were no elevators. Also the keys would sometimes get stuck in the knob so an upgrade to a card key would be great. Overall, a great stay and would stay again.

All the beds should come with a topper. Beds are very uncomfortable, too hard.

We stayed for one week and loved the location. My husband has a significant food allergy, so the kitchen was indispensable for preparing safe meals. We thought the bar right across the street might make nights noisy, but the bedroom was well separated from the street, so our room was nice and quiet. Would definitely stay here again!

Great location. Wide choice of restaurants and shops in the neighbourhood. Suite had a full kitchen that was much appreciated. Was able to make my own coffee in the morning and prep breakfast when I was feeling lazy. Definitely would stay there again.

Close to the best part of town

Felt very safe would like to come again soon

Very friendly, helpful staff.

Fantastic, from management to the space and location. Great price-value. Will definitely go back.

Wonderful property we have stayed at twice now. Staff is responsive to all needs and requests.

Love staying here. Staff are super helpful and friendly. Location is great. Only minor issue with outside AC unit buzzing loudly all night, but I will return.

There was a constant buzzing outside our window from air conditioning units out side Bars noisy across the street. Staff was great, restaurant below was fabulous c food and wait staff and chef Andreas exceptional. Very few taxis knew where it was. Place was clean, Alma awesome.

Are group of 10 recently stayed at Olas Altas suite and unfortunately, while there were some good aspects, our experience was overshadowed by a few significant issues. Pros: Location: The hotel’s proximity to the beach is fantastic. It’s just a short walk, making it perfect for beachgoers. Cleanliness: The hotel was mostly clean, and the housekeeper was very kind and attentive, which I appreciated. Restaurant: The restaurant downstairs was decent – a convenient option for meals, especially after a day at the beach Cons: Water Issues: The most frustrating part of my stay was that there was no running water in the entire building for an entire day. Even after that, there was no hot water for most of the stay, which made it difficult to enjoy basic amenities. Sewer Smell: There was a strong, unpleasant sewer odor throughout the hotel that lingered for much of the visit. It really detracted from the overall comfort. Communication: The staff's communication was poor. I didn't feel adequately informed about the water situation, and the lack of clear updates made things more stressful. Noise: Unfortunately the noise from the bar across the street was unbearable. It continued until 3 a.m. most nights, making it difficult to get a good night’s sleep. Overall, the issues with water, the unpleasant odor, a lack of communication from the property staff would make it difficult to recommend this hotel.

I will say that this place looks just like the pictures. Fortunately, the smell of sewer/gas doesn’t translate through pictures. They have shower drain covers because the drains are connected to the waste from the toilet. If you leave the cover off, you’re welcomed by the strong odor of sewer and gas when you arrive. Our group rented 5 of their suites. The first day and a half of our 10 night stay, we didn’t even have water. The first night, we had to walk to another property just to be able to shower and get ready for the night, and the water was not on til the next afternoon. Then for 2.5 more days we had hot water issues, which means cold showers for all. In total, 4 full days of water issues to start off our trip. We were in touch with management, and all they did was offer us a free breakfast and the option to use the toilets in the restaurant on the first floor of the building. As we were leaving at the end of our stay, Candalaria, the property manager, asked us to message her with what we thought was fair compensation for our issues during our stay, and we did just that. We requested a refund for 2 nights, and we received zero communication since. Which is not surprising after the way they managed our stay. So if you’re looking for a room that smells like sewer and has water issues, go right ahead and book this place. Otherwise, steer clear because it’s not worth the money, and they will do nothing to compensate you for any issues that arise during your stay.

Our stay at Olas Altas Suites was great. We liked our studio with a well equipped kitchenette, which allowed us to make breakfast in the unit. Since the studio is off from the street, it was quiet despite the night life in the area. Communications with the property via Hotels.com was efficient and it provided us with all of the necessary information for our late check-in. We took advantage of the 20% discount offered to guests at the Azafran restaurant on the ground floor of the building. Excellent restaurant and service!

2nd vist and a wonderful stay and location

I was very disappointed in this stay. The room was not as nice as the pictures on Hotels.com, our bathroom was a little dirty, the bed was very uncomfortable, and the room's windows looked out into a dirty internal courtyard with no view. The website was definitely deceiving. I was unable to cancel this stay once I arrived, and I ended up moving to a new hotel, costing me a lot more money for my trip than I wanted.

Fantastic quick trip! Hotel was as described and close to everything. Super clean and comfortable. Communication was excellent.