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The Caribbean Sun Apart Suites
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The Caribbean Sun Apart Suites
Hotels
7.4
/10
Pleasant
204 reviews
What Guests Say About Their Stay
David
10.0
/ 10
Great place to stay, the location is amazing because everything is so close. The only thing the next door bar Musi is very loud, but we contact the staff and they were really nice and helpful moving us to different room. Was much better. Thanks again for your help !
Andres Jesus
10.0
/ 10
The staff is amazing, they really made a big impact on our stay. They are very helpful and available 24/7. Emmanuel went above and beyond to help us. The room is really nice with a great view, close to the main bars and a walk to the beach. Would definitely recommend to anyone and would book with them again if we ever go back to Playa del Carmen.
In the Area
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5ta Avenida, No. 156, Entre calle 4 y 6, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Main Facilities
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WiFi
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Available Room Types in The Caribbean Sun Apart Suites
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5ta Avenida, No. 156, Entre calle 4 y 6, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Discover More About The Caribbean Sun Apart Suites
Location
The Caribbean Sun Apart Suites is a hotel in a good neighborhood, which is located at Solidaridad.
About The Caribbean Sun Apart Suites
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The Caribbean Sun Apart Suites.
With all facilities offered, The Caribbean Sun Apart Suites is the right place to stay.
All facilities in The Caribbean Sun Apart Suites
Others
Hotel Services
- Luggage storage
- Express check-in
- Express check-out
- Multilingual staff
- Tours
- Concierge
Things to Do
- Beach umbrella
- Beach cabanas (surcharge)
- Beach sun loungers
General
- Terrace
- Rooftop terrace
Public Facilities
- Others
- Smoke-free area
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Accommodation Policy & General Information in The Caribbean Sun Apart Suites
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, mobile payments, and cash
- Mobile payment options include: PayPal
- Cashless transactions are available
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. This property's beach club is 600 yards (550 meters) away.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 07:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | WiFi |
Check-In / Check-Out Time | 15:00 - 07:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Caribbean Sun Apart Suites | 10 |
Number of floors in The Caribbean Sun Apart Suites | 5 |
Another facilities in The Caribbean Sun Apart Suites | Luggage storage, Express check-in, Express check-out, Multilingual staff, Tours |
Frequently asked questions about The Caribbean Sun Apart Suites
What are available facilities at The Caribbean Sun Apart Suites?
There are top facilites at The Caribbean Sun Apart Suites such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Caribbean Sun Apart Suites?
The standard check-in time at The Caribbean Sun Apart Suites is starting from 15:00 - 07:00 while the latest check-out time is at Before 12:00
Does The Caribbean Sun Apart Suites provide breakfast?
Yes, The Caribbean Sun Apart Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Caribbean Sun Apart Suites
Other sources (204)
7.4
Pleasant
From 204 reviews
Cleanliness
8.4
Room Comfort
8.2
Location
9.8
Service and Facilites
8.0
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Traveller Reviews The Caribbean Sun Apart Suites
Number of reviews per page
20
40
Top reviews
Sandra
Leisure
4.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
la regadera casi no sale agua y tardamuchisimo para que salga agua ribia solo
el aire acondiciinado muy muy malo.nunca te cambian roallas nunca te asean el cuarto. nunca cambiaron sabanas.el area miy buena .pero el cuarto muy mal.
Benjamin Jose
2.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Toilet not work & use Bucket of to flush toilet & Sliding Door was hard to open & could not use regular TV & Shower was leaking bad & the breakfast included was 10 Block away & tnhe free that i paid for my birthday this place was not worth that i paid I would like a refund for this place also ilI had be low key hard to another place to stay I rate this Place (F) theonly was good American was good rate (A)
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David
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Great place to stay, the location is amazing because everything is so close. The only thing the next door bar Musi is very loud, but we contact the staff and they were really nice and helpful moving us to different room. Was much better. Thanks again for your help !
Rosemary
Leisure with Partner
4.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Very loud music was the main problem.There was a nightclub next door which played music until after 3am. It felt like a disco in the apartment.
They advertise access to a pool. There was none.
They also offered breakfast.
This was a 15 min walk away and included coffee and cold toast. Anything else you have to pay for.
The appt was dated. I dont know who would give this accommodation 10.
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Gloria
Leisure with Partner
4.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
The property was centrally located on 5th Av. and the person managing the property was very helpful. However, the noise level was unbearable! The property is adjacent to a night cloud and the noise level is so high that the windows vibrate. There is no insulation, so it is like you were in the nightclub. The noise goes until past 3am, so it is impossible to sleep even using ear plugs. The property is old and poorly clean. There was thick dust over the fridge and other furniture. The towels were extremely old and the bed sheets were stained. There was no toilet lid. The whole place needs some serious renovations. In its current state, it is unacceptable as a place to stay.
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Maria de jesus Rodriguez
6.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Was 👍
Ella
Friends and Family
2.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
The place is next to the bar that plays music until 2 am. The speaker is next to the room. We could feel the vibrations of the music. We have a child. It was impossible to sleep. At midnight we left and found a different place to stay. Not recommended unless you are out all night
victor
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Muy bueno
Abraham
Friends and Family
2.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
WORST PLACE EVER
THE PLATFORM ALSO DID NOT PROVIDE ANY PROTECTION EITHER
We arrived quite late from the cancun airport.
The place is NOTHING like what’s advertised. We had the large/lux room with 3 beds.
The place is not only rundown to the point that I would not call it habitable.
The mattresses were paper thin, no pillows, no blankets , wet towels which smaller like mould.
The fridge was absolutely disgusting
I complained to hotels.com and to the property manager. The manager said to just check out the next day and they’d refund us.
So we did. THEN they told hotels.com that they would not refund us.
I tried every avenue with hotels.com and provided copy of the WRITTEN chat with the property manager on WhatsApp and even then they would not step in and refund us.
We we were lied into returning the keys but also had to pay for the next 5 days.
Absolutely disgusted at the lack of protection hotels.com offered.
The place is absolutely gross.
I provided all the photos of the place and even had photos of my daughters sleeping on the floor with wet towels.
We arrived at 1 am so we had to suck it up for one night but this is a horrible place.
Stay or book at your own risk!
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Phuong
Business and Leisure
10.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Staff: friendly, kind
Neat and tidy room
Karina
Leisure with Partner
6.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you!
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BISMA
8.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Amazing area on 5th avenue, everything is walkable. Restraunts, beach and much nore. My shower head the water was just very very slow. Everything else was very good. For this price its an excellent option.
Verified traveler
Friends and Family
10.0
/10
Reviewed 59 week(s) ago
Hotels.com verified review
The room was fine and great location but we were out all the time.
Teresa
Leisure
8.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
Noisy at night time, very loud from next door techno "music"
syed
10.0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
It was a good place for the money
Amanda
Leisure with Children
6.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
The location is great, right on 5th Ave. There is a bar right next store, like share a wall close and it’s loud. So loud that I think my heart was beating to the base of each song. It was hard to hear each other inside our own room. It stops dead at 3am.
If you check in late (after 3pm) you have to walk about 300 m down the road to another hotel location to get the keys.
Breakfast is not at the location, it’s down 5th ave (out the front doors to the left) at another hotel location. I’m assuming that’s the pool location as well.
The actual door to the apartments is super hard to find. There’s no sign, it’s just small letters above the door but it’s beside a tequila store and a silver jewelry store.
If you have questions you have to use What’s App to communicate with staff but they’re quick to respond.
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DAVID
Leisure Family
6.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
super noisy . night club opens until 3am .BEFORE 3am impossible to sleep.
Now we know no5 ave is busy and noisy street and this hotel is just attached to night club
2- it took one hr for us to find the hotel this problem already mentioned but not fixed . Hotel name on the wall not easily seen . why not put a bigger sign !!! for tourist comfort please.
3-no toilet air ventilation (vent)
4 - for breakfast must go other hotel ‘
5 internet and tv very slow
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Waldemar
6.0
/10
Reviewed 88 week(s) ago
Expedia Group verified review
Laud, next to a night club
Michael
Leisure
8.0
/10
Reviewed 90 week(s) ago
Expedia Group verified review
It’s a great price and location but the music is super loud from the clubs and you can’t go to sleep early. The loud music stops around 3am and then there’s another 20-30 minutes of loud singing and yelling.
Jamie
Leisure with Partner
10.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
Very friendly staff. Spanish-speaking but very nice.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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