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Estado de Quintana Roo (10,318 Others)
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Benito Juárez (1,912 Others)
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The Royal Sands Resort & Spa All Inclusive
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The Royal Sands Resort & Spa All Inclusive
Others
8.6
/10
Very Good
2,369 reviews
What Guests Say About Their Stay
Christopher
10.0
/ 10
The property is gorgeous and so clean and well maintained. Every person is so friendly and helpful.. Our room was very comfortable and well stocked. The view from our room was amazing as it looked out over two of the pools, the cabana grill and the ocean. Our group played beach volleyball and it was so fun.
Buffet was good and the fresh grilled options are the best choice. The restaurant "Sisal" had outstanding food and i loved both our meals there. I dont drink much but unlike a cruise boat these were not watered down. The photography staff was so talented. The shops inside had what you to enjoy on your vacation. We will be back...
Christopher
10.0
/ 10
The property had good amenities and a very pmeasant staff. Would definitely recommend.
Shauna Leigh
10.0
/ 10
The property was well maintained, great beach and pool area. Good food, great customer service.
In the Area
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Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in The Royal Sands Resort & Spa All Inclusive
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What's around The Royal Sands Resort & Spa All Inclusive
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Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Discover More About The Royal Sands Resort & Spa All Inclusive
Location
The Royal Sands Resort & Spa All Inclusive is a accommodation in a good neighborhood, which is located at Benito Juárez.
About The Royal Sands Resort & Spa All Inclusive
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The accommodation’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Royal Sands Resort & Spa All Inclusive exclusively for you.
Get precious and unforgettable moment during your stay at The Royal Sands Resort & Spa All Inclusive.
All facilities in The Royal Sands Resort & Spa All Inclusive
Others
Things to Do
- Shops
- Beach umbrella
- Outdoor pool
- Poolside bar
- Health club
- Marina
- Garden
- Spa
- Beach towel
- Beach sun loungers
- Pool sun loungers
Hotel Services
- Tours
- Multilingual staff
- Laundry service
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Elevator
- Restaurant
- Safety deposit box
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Game room
- Billiard
- Tennis court
Food and Drinks
- Bar
- Poolside bar
- Beach Bar
- Snack bar
Nearby Facilities
- Souvenir shop
- Grocery
- Hair salon
- ATM/Banking
Family-friendly Facilities
- Kids club
- Babysitting & childcare (surcharge)
- Children pool
General
- Parking
- Smoking area
- Terrace
Kids and Pets
- Babysitting with surcharge
Transportation
- Area shuttle
Connectivity
- Free WiFi
Accommodation Policy & General Information in The Royal Sands Resort & Spa All Inclusive
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Late check-out fee: USD 500 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 300.00 per accommodation, per stay
- A tax is imposed by the city: USD 4.27 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. All guests, including children, are required to present a valid government-issued ID card at check-in. The credit card used to book the reservation must be presented by the cardholder at check-in. Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process. One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.
Hotel only accepts guests with minimum age of 25
Check-in/Check-out Time
Check-in:
16:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | 16:00 - 00:00 - Before 11:00 |
Available rooms at The Royal Sands Resort & Spa All Inclusive | 340 |
Number of floors in The Royal Sands Resort & Spa All Inclusive | 9 |
Another facilities in The Royal Sands Resort & Spa All Inclusive | Shops, Beach umbrella, Outdoor pool, Poolside bar, Health club |
Frequently asked questions about The Royal Sands Resort & Spa All Inclusive
What are available facilities at The Royal Sands Resort & Spa All Inclusive?
There are top facilites at The Royal Sands Resort & Spa All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Royal Sands Resort & Spa All Inclusive?
The standard check-in time at The Royal Sands Resort & Spa All Inclusive is starting from 16:00 - 00:00 while the latest check-out time is at Before 11:00
More Reviews from Other Guests in The Royal Sands Resort & Spa All Inclusive
Other sources (2,369)
8.6
Very Good
From 2,369 reviews
Cleanliness
9.2
Room Comfort
9.0
Service and Facilites
8.8
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Traveller Reviews The Royal Sands Resort & Spa All Inclusive
Number of reviews per page
20
40
Top reviews
Christopher
Business and Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The property is gorgeous and so clean and well maintained. Every person is so friendly and helpful.. Our room was very comfortable and well stocked. The view from our room was amazing as it looked out over two of the pools, the cabana grill and the ocean. Our group played beach volleyball and it was so fun.
Buffet was good and the fresh grilled options are the best choice. The restaurant "Sisal" had outstanding food and i loved both our meals there. I dont drink much but unlike a cruise boat these were not watered down. The photography staff was so talented. The shops inside had what you to enjoy on your vacation. We will be back...
Read More
James Marcus Brandon
Leisure with Partner
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We were offered two free 50 minute massages if we sat through their presentation for timeshares. When we told them we were not interested, they brought in another person who was quite pushy. Finally had to get rude and tell them we were finished, 40 minutes past the agreed upon time frame. Upon completion of the presentation we were only given one free massage for our time. Furthermore, the beds in the "top tier" rooms were extremely hard and uncomfortable. They did bring us two mattress covers when we complained about it. Will not be returning to this establishment, and probably won't visit their other establishments either.
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Dalton
Leisure with Children
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Concierge and front desk staff were dishonest and overall poor quality. The “deposit” is not a deposit at all, the hotel works like a child entertainment center where you basically load money into your account and have to recharge it if it runs out.
Once your funds run out on your account, your room keys shut off until you go to the front desk to “reload” your funds, literally unable to get into your room. You are treated like a VIP until you deny buying the timeshare, at which point you are treated totally differently.
Do not accept the “discounted” excursions as they pull you into a 5 hour trip that they do not notify you of, where they drop you off at different locations like a jewelry store and a market where you can’t leave until they come back to pick you up and are basically forced to buy the products they are selling, a 100% scam. Won’t ever stay at a Royal Resort again.
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Steven
Leisure with Children
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The location of this resort is absolutely stunning. They have a very good piece of real estate on the beach. Staff are very welcoming and polite as well. My one negative experience which is a pretty big one is the quality of the food. I was extremely disappointed on how bland and disgusting the food was. Honestly the quality reminded me of hospital food. But other than that everything else was great.
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Kymberly Anne
Leisure Family
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I was not made aware that this was a time share and we would have to change rooms mid stay until check in at 11pm, staff were unhelpful with guiding us to our villa, we wandered the grounds lost until a kitchen worker showed us the way. we were hounded to go to a seminar in exchange for a free massage, our dinner and show reservations were not upheld, we were wait listed and although we went to the wrong restaurant we were not guidied to the correct place next door just told we didn't have reservations and then ignored. overall unfriendly and made to feel unwelcome as we were not timeshare members by the way we were interacted with. it was obvious by the colored wristbands who was and was not members and the difference in treatment was glaringly different.
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Christopher
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property had good amenities and a very pmeasant staff. Would definitely recommend.
Jennifer A
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property was clean and updated but the restaurants and food were less than desirable. Didn't appreciated that we weren't told that the resort was a Timeshare property. We checked in on Thursday and they moved us from that room to another room on Saturday so we were living out of our suitcases for 2 days. Also, the new room wasn't stocked and when I called the from desk/housekeeping I was told that I'd have to wait 3 hours. The food at the buffet was edible but basically the same thing served every day, not too much variety at all. The manager (didn't get his name) and bartender Angel at Sidelines were awesome. The bartender Manuel at the pool bar was also AWESOME. I would NOT recommend this resort. Not much to do in the area unless you want to pay about $20 each way to get to shops etc. We did the BOGO massage deal. Not worth it in my opinion. My friend had an awesome massage. Offered alot more options than I was offered. My massage wasn't worth the $$. I won't return here.
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Jeremy
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Property was amazing - everything is good order and extremely clean
Amanda
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
It was very nice but needed a bit more night life and music around the pool
Monika
Leisure Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The staff were fantastic. They made it easy for transportation and overall very accommodating. The grounds were beautiful. We had room service every day and the housekeeper was very nice. The buffet was delicious and we enjoyed all of it. Our grandson and us enjoyed the games that were provided also. We definitely will be back!
Shauna Leigh
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property was well maintained, great beach and pool area. Good food, great customer service.
Norma
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The buffet was nothing out of this world. No mimosas at breakfast time. I was not able to drink a bottle of wine at dinner that I had bought at the store inside the hotel. This place was not for me, I like more resort style, this was like I was staying with my grandparents at their beach apartment.
John
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I liked the pool activities and the beach access. Also the service at both the pool and beach were incredibly fast, friendly and always helpful. The restaurants were delicious and accommodating with our group. I would highly recommend this property for anyone looking to get away, relax and not worry about anything.
Lilin
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
It is a pretty good resort as it's price. The beach is beautiful and also the view. Most of the staffs are friendly, only one of the waiter was a bit inpatient.
The Food was pretty good. The buffet was just OK to be honest, but dinner is very good, specially The ones which need reservations. One downside about it was it only had very few opinions of fruits. As a resort in the torrid zone should have Way more options than that.
I love the rooms. And all rooms are ocean view, impressive!
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francis
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
This was the first time I stayed in an all inclusive hotel.Everything was perfect. The staff was 100% accommodating from day 1.The food was great,waiters,food staff was incredible. What a class act the Royal sands is.
Tony
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Young couple in 20s. Wanted a more modern room and overall updates. This is perfect for families with so age ranges but a couple looking for something more modern and romantic may look elsewhere.
Food, beach and pool were amazing. Just wished rooms were more couple friendly/romantic.
Hot Hoi
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Great location, very clean and well maintained property. Excellent staff.
sergey
Business and Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
They advertise food places from sister properties. I never seen that happen. Be careful when you make dinner reservations. I like the property but lack of food options is way too obvious.
Rosemary
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The 2 bdrm suite was amazing, very spacious and clean. The resort was well maintained, pool area was great with a lot of activities. Food was good, being able to order food to the pool and/or beach was amazing. Dinners at the restaurants were good- some better than others. Having a personal concierge that I was able to text to make dinner reservations and ask questions was a nice touch. Please Note this resort is a cashless resort and you need your room card to check out of each restaurant (even the buffet) to leave an optional tip- this had both pros and cons: I liked not having to carry cash but having to wait to check out of the buffet, drink orders and all the restaurants was a little odd. No entertainment at the resort but I was not expecting any since the location and proximity to walk or take public transit to the mall ect was perfect. Overall, I would definitely go back to the Royal Sands.
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Rekha
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
If your not a member don't go here. Regular guest get treated like dirt. You get reservations only after member even if you call really early.
Apparently all inclusive doesn't mean all inclusive some foods are in clouded other aren't some drinks are included others are not.
If you want unfriendly and rude unacommadating staff here is the place to be!
If you want to wait half hour for a straw or 90 minutes plus for your dinner go here.
If you want to rind rubber bsnds, yes rubber bands in your soup definitely go here.
When we reported getting the rubber band in the soup guest service said we'll there is nothing he could do. We told him we will write a review about it. He response was go right ahead do what you have to do I can't stop you! In a highly unpleasant manner.
The soup was also never changed they let the guest and member continue to eat from the buffet pot.
Also they reported on there website that children stay free. They don't. I had to pay for my kids. I stayed fighting with them for over 3 hours until I just paid for the kids and went about my week.
Cancun was beautiful. Just don't stay at this hotel.
I will be back but never to this resort even if it was the last one standing. You will get better accommodations camping on the beach!
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Number of reviews per page
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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