Villa Serena Centro Histórico

Clean, spacious and beautiful room. The staff very friendly.

The location was excellent. Our room was very nice. The beds very comfortable. There were a few things missing in the room such as, a top sheet for one bed, face clothes & hand towels, supplies for washing dishes. The staff were accommodating in supplying these things when we asked. Although we were only visiting one week, I felt the housekeeping staff should have, at the very least, emptied our garbage & did a quick mopping of the floor at least once without having to ask. When we could find a staff member to ask questions, they were friendly & helpful. Wifi service was sketchy, I often had to use my phone data to call out or receive messages. Many of the visitors were retired, & come yearly in the winter. They had happy hour in the courtyard daily. It was really nice to join & meet everyone. We joined a group from the Villa for a day trip to Stone island which was very nice. The hotel was very secure. We even felt we didn't need to lock our door to our room most times. The rooftop pateo was nice too. Also a line to hang clothes with clothespins. Be prepared to pay a little more then what is quoted on the booking, as there is extra taxes & fees that are added after. It worked out to approximately $140 extra for the 7 days. Overall our stay was great! We would recommend & stay again.

Stayed only 2 nights and unfortunately didn’t get to experience all of the beauty and amenities the place had to offer, but everything was nice, location couldn’t be better, would def stay here again and hopefully for longer

Location and staff. Why as a Canadian did U.S money for payment come up? I’m in Mexico I pay in pesos. Used credit card and had to pay a 5% charge. Next time, I’ll pay directly with Expedia. No extra charges

Good location clean, great staff. We are very happy with our stay at this place.

Beautiful, folkloric design- unique decor and excellent location. There are two plunge pools for soaking in various courtyards. It was quiet and the staff graciously put up with our terrible Spanish!

Was looking for a nice culture look place to stay in el centro. This place was amazing. Love the architecture, the greenery, the views and the pool. 100 percent recommended. Would definitely come back.

The place is located right in the middle of the old town, a few blocks from the best restaurants in town. Very few guest early May, so we enjoyed the pool in the beautiful courtyard by ourselves. Our suite was nice, basic, but lacked a bit of sunlight and the bathroom was small and outdated. We had a tour of the facility, some suites are very spacious. The staff was very kind and pleasant. We were told it's packed in the winter and in the summer, which would make a very different experience.

It was absolutely amazing. We only stayed for 5 days but easily could have stayed months. The propertg is so unique and beautiful, so clean and in perfect location.

We booked this property because we knew people there and they said it was really nice. We were greeted by a wonderful woman Marta but she spoke no English at all. They put us in a room beside the jacuzzi, there were no towels, no face cloths, no toilet paper, and the room was not as projected on Expedia. There was one pot a microwave a fridge and hot plate. There wasn’t even a coffee maker. We were very disappointed with what we received for the price we paid!! If the owner had been there at all we would have expressed our disappointment but they were not present at all in the three nights we were there. Thank God for some of the winter residences that lived there, they helped us to get some basics!

Despite the poor reviews about communication with managers, we actually got into our place right at 3:00. It might have been a challenge if we hadn’t been right there waiting. It was a quaint and comfortable place, that seemed to have an interesting history. Very close to main plaza. Kitchen had the basics. It would have been nice to have 5 gallons of filtered water available and at least one kitchen towel. Overall a comfortable stay.

The friendliness and helpfulness of Martha and Faby made my stay very enjoyable. Great location also.

We liked the room….. the bed was wonderful. We didn’t like having no hot water, no housekeeping while we were there. We felt like we had been forgotten about. The garbages were never emptied, the towels were never refreshed… we asked for hand towels or facecloths …… didn’t get either. Would not stay there again

No tenía agua caliente en la regadera y nunca nos dieron la contraseña de internet en la mañana no había quien nos recibiera las llaves de la habitación

It was kind of hard to get in contact with the property management (owner).

The apartment was pretty good with the kitchen. The microwave was a little difficult to get to and operate being on top of the fridge. I think some paper towels would have been good along with a couple dish cloths. Maybe some tall plastic cups would be good. In the bathroom, toilet paper didn't have a holder and probably some wash cloths and hand towels would be good.

El hospedaje fue de maravilla, sugerencia personal, tener acceso al servicio del cliente no cumplió las expectativas, no tuvimos limpieza del los cuartos ningún día. Sé disfrutó mucho lo demas de la propiedad!

Our stay was amazing. Loved that it was near stores, the beach, and fun places.

The Villa Serena is a quaint property in old historic Mazatlan. When you arrive you get a feel of old country living with the courtyard and all the beautiful tiles. There are several restaurants in the area so finding a decent meal was easy, although we were there for the eclipse and the town was overwhelmed with tourists, so finding a meal wasn't as easy as it would have been normally. It is also conveniently located so that virtually everything in the central district is walkable. We walked to the basilica, the observatory, down the Malecon and elsewhere. Rarely did we need a taxi and it was usually because we were simply too tired after walking all day. The downsides? Well we had to go up two flights of stairs and climb through a bougainvillea forest to get to our room. Every time I came or went, I was attacked by this thorny hedge. Another factor is that since these are 'apartments' they only clean or replace towels and linens on request. Not a downside, pre se, just be aware this is not your typical hotel. It is certainly quiet and you can leave your windows open if you wish.

Only issue was checking in was difficult but once we got the attention of the staff they were friendly and everything went smoothly