Imperial Holiday Hôtel & spa

Not a 4 star it is more like a 2 star. Poorly cleaned and looked after. Air con did not work, swapped rooms and also did not work. Checked out after 2 days and found altrrnative accommodation.

The location is great and the staff are very nice and happy to assist with any issues. I enjoyed my stays in the hotel.

Good

Its very good location but from the room you can hear all the nosey from outside , very hard to sleep...

Exceeded my expectations. I don't understand the poor reviews, this is not the Four Seasons Hotel? From my arrival to departure, staff were consistently helpful and professional. My room was beautiful and very clean. The bathroom was immaculately clean with a powerful shower. Breakfast was adequate, dinner was more than I could eat, the buffet night was amazingly delicious. I enjoyed my time relaxing by the spacious pool area. Overall, I'm completely satisfied. Special thanks to Hassan and Aziz at reception. My cleaning lady too.

During check in I waited for about 12 minutes at the reception desk. I looked around and I saw a guy eating his dinner then made a hand gesture that he would assist me in a minute. Obviously that he saw me first when I arrived and he didn’t even approach me until I saw him. Breakfast buffet was good for for about $9.00. Locations is close to everything and plenty of restaurants around the area. Bed was comfortable and they cleaned it everyday except for the wall outside the bathroom is moldy and the bathroom has no shampoos and lotion available. Also, when I ordered the beer at the restaurant, the front desk guy charged me extra 10 dirham per bottle. The second night I ordered beer again I asked the waiter and told me the prices is always the same or 10 Dirham lesser than the first time I ordered it.

Not sure it warrants 4 stars. It’s dated but to be fair, it was good value.

Upon arriving at our room, we immediately noticed that the lamps were not functioning. We contacted reception, and they moved us to another room on the same floor. Later that evening, around 11:00 PM, we discovered that the window could not be closed, leading to significant noise from the street. We reached out to reception again, but instead of receiving prompt assistance, we experienced delays and unhelpful responses. Additionally, the room was only stocked with essentials for two guests, despite our reservation being for four. When we requested additional supplies, we were met with vague and inconsistent answers, which made the situation even more frustrating. Overall, the service fell far below expectations. A hotel should provide functional amenities, proper accommodations, and reliable customer service. I hope management takes these concerns seriously and makes improvements for future guests.

Upon arriving at our room, we immediately noticed that the lamps were not functioning. We promptly contacted reception, and they relocated us to another room on the same floor. Later that evening, around 11:00 PM, we discovered that the window could not be closed, resulting in excessive noise from the street. Once again, we had to contact reception. However, instead of providing proper assistance, the staff repeatedly lied to us. One particular receptionist, a lady, displayed a complete lack of professionalism, lying without hesitation. Additionally, the room was only stocked with towels and toilet paper for two guests, despite our reservation being for four. When we requested the necessary supplies, the same receptionist responded with yet another blatant lie, showing no regard for honesty or guest satisfaction. This level of service is entirely unacceptable. We expect a hotel to provide basic functionality, honesty, and proper accommodations. I urge management to address these issues and ensure that future guests do not encounter the same unacceptable treatment.

Decent

Excellent location, best staff, I love to stay at imperial holiday hotel

The receptionist is always smiling and happy to help as is the dining manager and staff. Room is clean which is most important.

It was good for a solo traveler, but cleanliness was an issue as they didn't clean my room on daily basis. The SPA treatment was the best and very professional

Hôtel was pleasant. Air conditioning did not work. Balcony patio door would not open. No tv remote. Problems reported to reception and not addressed at all! Breakfast was lovely. Location decent.

Amizing

The stuff was lovely. The hotel need be clean. My room was dirty the restaurant and pool was worse don’t ask about food wasn’t like was expected.

Stayed in this property during my stay in Marrakesh, staff was welcoming, explained how to get around Marrakesh to me. The room was perfect as the cleaner was always there every morning to clean and change beddings. Restaurant staff was lovely and friendly and over they made my stay here a one to remember and will definitely be back. Only little issue I had was my wifi connection wasn’t too great in my room but over still goof

My stay was amazing, from the check in desk to the sat I left, Yassin at the reception was polite, well spoken and made sure my stay is enjoyable

Is good for that price

Dinner poor room was old