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Copthorne Hotel and Resort Queenstown Lakefront
Hotels
8.2
/10
Very Good
976 reviews
What Guests Say About Their Stay
Stephen Grayham
10.0
/ 10
Once again this is my third stay here and it’s all about location and view. This time got the suite with balcony and that’s a game changer, taking in the amazing view through a window is nice but sitting outside taking in the cool clean air is worth the extra money. I still believe the whole place is in need of some serious updating but is very clean and staff amazing. Food options still not great. But would be happy to stay here again
Dawn
10.0
/ 10
Loved the staff, helpful as due to the size of hotel we had to get directions a couple of times from the lobby to our room in another block/ wing of the hotel. Staff provided a map and other and staff were helpful when asked. The view from our room was gorgeous of the mountains. There is path through a local park which is close by that you can take to the center of Queenstown with restaurants and stores. Ate a couple of times at on site restaurant and service and food was good.
Deb
10.0
/ 10
The room was quiet and clean and had everything we needed. We enjoyed the restaurant and bar. The location was perfect as we could walk to shops and restaurants.
In the Area
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27 Frankton Road, Queenstown, Otago, New Zealand, 9300
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Copthorne Hotel and Resort Queenstown Lakefront
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What's around Copthorne Hotel and Resort Queenstown Lakefront
27 Frankton Road, Queenstown, Otago, New Zealand, 9300
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Discover More About Copthorne Hotel and Resort Queenstown Lakefront
Location
Copthorne Hotel and Resort Queenstown Lakefront is a hotel in a good neighborhood, which is located at Queenstown.
About Copthorne Hotel and Resort Queenstown Lakefront
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Copthorne Hotel and Resort Queenstown Lakefront exclusively for you.
Copthorne Hotel and Resort Queenstown Lakefront is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Copthorne Hotel and Resort Queenstown Lakefront.
All facilities in Copthorne Hotel and Resort Queenstown Lakefront
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
General
- Parking
- Banquet
- Parking (surcharge)
- Terrace
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Things to Do
- Hot tub
- Picnic area
- Garden
Food and Drinks
- Bar
- Breakfast
Connectivity
- Free WiFi
Sports and Recreations
- Ski storage
Accommodation Policy & General Information in Copthorne Hotel and Resort Queenstown Lakefront
Important Note
- Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17.50 for children
- Covered self parking fee: NZD 15 per day
- Rollaway bed fee: NZD 40.0 per day
- Credit card charges are subject to a surcharge of 2 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property uses eco-friendly cleaning products
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - to 10:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Copthorne Hotel and Resort Queenstown Lakefront | 187 |
Number of floors in Copthorne Hotel and Resort Queenstown Lakefront | 6 |
Another facilities in Copthorne Hotel and Resort Queenstown Lakefront | Laundry service, Tours, Multilingual staff, Luggage storage, Porter |
Frequently asked questions about Copthorne Hotel and Resort Queenstown Lakefront
What are available facilities at Copthorne Hotel and Resort Queenstown Lakefront?
There are top facilites at Copthorne Hotel and Resort Queenstown Lakefront such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Copthorne Hotel and Resort Queenstown Lakefront?
The standard check-in time at Copthorne Hotel and Resort Queenstown Lakefront is starting from From 14:00 while the latest check-out time is at Before 10:00
Does Copthorne Hotel and Resort Queenstown Lakefront provide breakfast?
Yes, Copthorne Hotel and Resort Queenstown Lakefront provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Copthorne Hotel and Resort Queenstown Lakefront?
Copthorne Hotel and Resort Queenstown Lakefront has a 4.0-star rating.
How many floors does Copthorne Hotel and Resort Queenstown Lakefront have?
Copthorne Hotel and Resort Queenstown Lakefront has 6.
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More Reviews from Other Guests in Copthorne Hotel and Resort Queenstown Lakefront
Overall Ratings & Reviews Copthorne Hotel and Resort Queenstown Lakefront
Traveloka (1)
Other sources (975)
8.2
Very Good
From 975 reviews
Cleanliness
8.6
Room Comfort
8.2
Location
10.0
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Copthorne Hotel and Resort Queenstown Lakefront
Number of reviews per page
20
40
Top reviews
Verified traveler
Friends and Family
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
The hotel is centrally located to most of the city’s attractions. It’s walking distance to the downtown, the steamer wharf, and the lake.
Aaron
Leisure with Children
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Need a serious revamp , old . Room was smelly so got moved to another one. Spend some money on extraction fans !!
petru
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Close to centre
J
Friends and Family
6.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Clean room. Comfortable bed.Spa room shabby and flooded floor with no changing facilities eg bench/ clothes hooks. Tub in good condition. Water good temperature.
Deepak
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The shower curtain kept sticking on your body whilst taking shower - very unhygenic. The sink was getting blocked
When I called Room Service for cutlery and a couple of dinner plates, I was told that there would be charge of $5. Never heard that before.
The reception was left in the hands of a trainee, which is not fair. There should be a permanent staff monitoring and assisting the trainee.
Overall uphappy
Read More
Stephen Grayham
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Once again this is my third stay here and it’s all about location and view. This time got the suite with balcony and that’s a game changer, taking in the amazing view through a window is nice but sitting outside taking in the cool clean air is worth the extra money. I still believe the whole place is in need of some serious updating but is very clean and staff amazing. Food options still not great. But would be happy to stay here again
Read More
Luke
Leisure with Partner
4.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Hotel is very outdated. It was like a maze trying to find the room and it was no where near the car park. There was also stairs only to get to the level we were on which was not good with suitcases.
The shower burnt us a number of times as it would just suddenly change to boiling temperature on its own.
Our room also was next to an exit door and the road which didn’t leave it feeling very secure or private. I have been to Queenstown a few times now and would definitely look for other accommodation.
Read More
Dawn
Leisure Family
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Loved the staff, helpful as due to the size of hotel we had to get directions a couple of times from the lobby to our room in another block/ wing of the hotel. Staff provided a map and other and staff were helpful when asked. The view from our room was gorgeous of the mountains. There is path through a local park which is close by that you can take to the center of Queenstown with restaurants and stores. Ate a couple of times at on site restaurant and service and food was good.
Read More
Renee
Leisure
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Management and staff were very helpful and accomodating. Convenient location, walking distance to town. Stayed in a couple of different rooms during my stay, all were good. Recommend the newer upgrade rooms, very quiet with heated bathroom floors, bigger rooms
Gaylene
Leisure
8.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Loved the service and hospitality from staff
Very welcome and friendly
Only downfall was disturbed sleep and room next door were loud at times(
Danielle
6.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Great location, it was clean and the staff were really nice and friendly.
The bed was super comfortable, perfect location. The room was just a bit tired, the hotel just needs some minor renovations.
It was worth the money we paid for during a long weekend.
Thomas
Leisure Family
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Beautiful area! Walking distance to downtown and all the amenities
Diego
8.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Great stay minutes away from the city centre. And most importantly, close to Fergburger
Richard
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Thought paying for parking was over the top
Paul
4.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Room was pretty nice, but we had an issue with the fan in the bathroom, it would not go off, so we called reception and the guy said it will go off after 10 minutes or so, but it did not go off, so we spoke to reception again and the guy said nothing he can do as he was on his own and basically refused to come to the room, we finally got to sleep after a few hours but it stayed on all night, we can out of our room and the electrician onsite was there dnd we told him and he said he would make note of it, then as we went to the next level the housekeeping manager was there and we mentioned to him and he said I bet that was a pain, he said speak with the duty manager who was on reception and she basically said they are on all night, some are louder than others, we don’t know which ones are louder, we mentioned that we had spoken to the guy on reception the night before and that he would not come down to our room and she even said he was not on his own do could have popped to our room, basically it seems nobody knows that the fans are on all night, the staff will not come and help and refuse to come and help, they lie and say they are on there own to get out of coming, and after telling the lady duty manager all this she really did not want to know, she gave us an very lose apology and that was it, didn’t care that the staff had lied to us, I stay in loads of hotels every year and we were looking forward to a night here, if loud fans affect you sleeping do not stop here please!!
Read More
Maria
Leisure
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Enjoyed my stay at Copthorne.Highly recommended 💯
Anne-Marie
Leisure Family
4.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Unfortunately the hotel is tired and one of our rooms had a fridge making noises all night so person did not get much sleep! Housekeeping knocked on her door at 915 am, checked out was 10am!
Deb
Leisure with Friends
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The room was quiet and clean and had everything we needed. We enjoyed the restaurant and bar. The location was perfect as we could walk to shops and restaurants.
Maria
Leisure Family
6.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
It's almost near everything and walkable some of the attractions.
Susan
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Q
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Copthorne Hotel and Resort Queenstown Lakefront
Traveloka (1)
Other sources (975)
8.2
Very Good
From 975 reviews
Cleanliness
8.6
Room Comfort
8.2
Location
10.0
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Copthorne Hotel and Resort Queenstown Lakefront
Number of reviews per page
20
40
Top reviews
Verified traveler
Friends and Family
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
The hotel is centrally located to most of the city’s attractions. It’s walking distance to the downtown, the steamer wharf, and the lake.
Aaron
Leisure with Children
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Need a serious revamp , old . Room was smelly so got moved to another one. Spend some money on extraction fans !!
petru
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Close to centre
J
Friends and Family
6.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Clean room. Comfortable bed.Spa room shabby and flooded floor with no changing facilities eg bench/ clothes hooks. Tub in good condition. Water good temperature.
Deepak
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The shower curtain kept sticking on your body whilst taking shower - very unhygenic. The sink was getting blocked
When I called Room Service for cutlery and a couple of dinner plates, I was told that there would be charge of $5. Never heard that before.
The reception was left in the hands of a trainee, which is not fair. There should be a permanent staff monitoring and assisting the trainee.
Overall uphappy
Read More
Stephen Grayham
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Once again this is my third stay here and it’s all about location and view. This time got the suite with balcony and that’s a game changer, taking in the amazing view through a window is nice but sitting outside taking in the cool clean air is worth the extra money. I still believe the whole place is in need of some serious updating but is very clean and staff amazing. Food options still not great. But would be happy to stay here again
Read More
Luke
Leisure with Partner
4.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Hotel is very outdated. It was like a maze trying to find the room and it was no where near the car park. There was also stairs only to get to the level we were on which was not good with suitcases.
The shower burnt us a number of times as it would just suddenly change to boiling temperature on its own.
Our room also was next to an exit door and the road which didn’t leave it feeling very secure or private. I have been to Queenstown a few times now and would definitely look for other accommodation.
Read More
Dawn
Leisure Family
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Loved the staff, helpful as due to the size of hotel we had to get directions a couple of times from the lobby to our room in another block/ wing of the hotel. Staff provided a map and other and staff were helpful when asked. The view from our room was gorgeous of the mountains. There is path through a local park which is close by that you can take to the center of Queenstown with restaurants and stores. Ate a couple of times at on site restaurant and service and food was good.
Read More
Renee
Leisure
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Management and staff were very helpful and accomodating. Convenient location, walking distance to town. Stayed in a couple of different rooms during my stay, all were good. Recommend the newer upgrade rooms, very quiet with heated bathroom floors, bigger rooms
Gaylene
Leisure
8.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Loved the service and hospitality from staff
Very welcome and friendly
Only downfall was disturbed sleep and room next door were loud at times(
Danielle
6.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Great location, it was clean and the staff were really nice and friendly.
The bed was super comfortable, perfect location. The room was just a bit tired, the hotel just needs some minor renovations.
It was worth the money we paid for during a long weekend.
Thomas
Leisure Family
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Beautiful area! Walking distance to downtown and all the amenities
Diego
8.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Great stay minutes away from the city centre. And most importantly, close to Fergburger
Richard
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Thought paying for parking was over the top
Paul
4.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Room was pretty nice, but we had an issue with the fan in the bathroom, it would not go off, so we called reception and the guy said it will go off after 10 minutes or so, but it did not go off, so we spoke to reception again and the guy said nothing he can do as he was on his own and basically refused to come to the room, we finally got to sleep after a few hours but it stayed on all night, we can out of our room and the electrician onsite was there dnd we told him and he said he would make note of it, then as we went to the next level the housekeeping manager was there and we mentioned to him and he said I bet that was a pain, he said speak with the duty manager who was on reception and she basically said they are on all night, some are louder than others, we don’t know which ones are louder, we mentioned that we had spoken to the guy on reception the night before and that he would not come down to our room and she even said he was not on his own do could have popped to our room, basically it seems nobody knows that the fans are on all night, the staff will not come and help and refuse to come and help, they lie and say they are on there own to get out of coming, and after telling the lady duty manager all this she really did not want to know, she gave us an very lose apology and that was it, didn’t care that the staff had lied to us, I stay in loads of hotels every year and we were looking forward to a night here, if loud fans affect you sleeping do not stop here please!!
Read More
Maria
Leisure
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Enjoyed my stay at Copthorne.Highly recommended 💯
Anne-Marie
Leisure Family
4.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Unfortunately the hotel is tired and one of our rooms had a fridge making noises all night so person did not get much sleep! Housekeeping knocked on her door at 915 am, checked out was 10am!
Deb
Leisure with Friends
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The room was quiet and clean and had everything we needed. We enjoyed the restaurant and bar. The location was perfect as we could walk to shops and restaurants.
Maria
Leisure Family
6.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
It's almost near everything and walkable some of the attractions.
Susan
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Q
Number of reviews per page
20
40