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Emerald Hotel
Hotels
8.2
/10
Very Good
700 reviews
What Guests Say About Their Stay
Lavinia
10.0
/ 10
Front desk was a bit rowdy when i checked in. Room could do with a bit of spruce up with paint here and there. Over all enjoyed my stay
Rochelle
10.0
/ 10
Staff are friendly and the service given was top notch. Room was nice and spacious. The view from the room was amazing also
Moana
10.0
/ 10
I was surprised at the size of the rooms—they were very generous. The decor could use an update, but for the price, it was very good. I definitely would stay again and recommend it to others.
In the Area
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13 Gladstone Road,Gisborne 4040, Gisborne District, Gisborne, New Zealand, 4040
Main Facilities
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Swimming Pool
WiFi
Elevator
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Available Room Types in Emerald Hotel
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What's around Emerald Hotel
13 Gladstone Road,Gisborne 4040, Gisborne District, Gisborne, New Zealand, 4040
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Discover More About Emerald Hotel
Location
Emerald Hotel is a hotel is located at Gisborne District.
About Emerald Hotel
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Emerald Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Emerald Hotel.
All facilities in Emerald Hotel
Others
Public Facilities
- Others
- Smoke-free area
- Safety deposit box
- Elevator
Things to Do
- Beach umbrella
- Outdoor pool
- Pool sun loungers
Business Facilities
- Meeting rooms
- Business center
- Conference rooms
General
- Parking
- Terrace
Hotel Services
- Luggage storage
- Front desk
Connectivity
- Free WiFi
Accommodation Policy & General Information in Emerald Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: NZD 150.00 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk is open daily from 8:00 AM - 8:30 PM. This property doesn't offer after-hours check-in. Guests will receive an email within 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 20:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - 20:00 - to 10:00 |
Available rooms at Emerald Hotel | 49 |
Number of floors in Emerald Hotel | 3 |
Another facilities in Emerald Hotel | Others, Smoke-free area, Safety deposit box, Beach umbrella, Outdoor pool |
Frequently asked questions about Emerald Hotel
What are available facilities at Emerald Hotel?
There are top facilites at Emerald Hotel such as Swimming Pool, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Emerald Hotel?
The standard check-in time at Emerald Hotel is starting from 14:00 - 20:00 while the latest check-out time is at Before 10:00
What is the star rating of Emerald Hotel?
Emerald Hotel has a 4.5-star rating.
How many floors does Emerald Hotel have?
Emerald Hotel has 3.
How many rooms are available at Emerald Hotel?
Emerald Hotel has 49.
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More Reviews from Other Guests in Emerald Hotel
Overall Ratings & Reviews Emerald Hotel
Other sources (700)
8.2
Very Good
From 700 reviews
Cleanliness
8.4
Room Comfort
8.4
Location
9.6
Service and Facilites
8.2
Sort by
Most Relevant
Preferences
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Traveller Reviews Emerald Hotel
Number of reviews per page
20
40
Top reviews
Mark
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
When I first walked in I was greeted by a young lady who was fantastic at checking me in friendly and helpful. Got to my room and it went downhill from there. Jug didn’t work air conditioning rattled wasn’t circulating the air that well and flat battery in the tv remote( only had 1 replacement battery at reception).Had a look at the air con and the filter was full of lint. No restaurant and the pool look fantastic but was closed and when I had a look from 2nd story looked like it had a small truck load of sand in it. Lesson learnt to read the reviews before you book
Read More
Brendan
Business
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
Robyn
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
We have stayed at the Emerald Inn many times in the past. It is well placed in the city and close to amentities. The last time about 18 months ago the kitchen wasn’t functioning so no on site breakfast. It still,isn’t function and awaiting repairs. The central pool area, usually very attractive was abandoned - filthy pool, brown muddy water and pool cleaning gear abandoned in the pool. Our roo had only one cup, no teaspoons, only the end of a toilet roll, our room was miles from lifts, etc cobweb on window, room only had the bed covers pulled up by room service but no dishes done bins emptied etc. young man on reception was useless. Also no phone to phone reception for more loo paper and another cup etc so had to do the long trek down to request these. What’s going on? Are they going out of business or just a need a new manager.
Read More
Catherine
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
A convenient hotel in the centre of Gisborne, and the river view suites have nice views over the river. Rooms are nice and spacious with balconies and were OK, but the property has a tired feel about it.
Was disappointed that the bathroom hadn't been cleaned properly (makeup and sticky residue in the sink and on the bathroom counter). Bed uncomfortable (two singles pushed together with insufficient topper).
The staff were lovely though and very pleasant to deal with. (Gave a great recommendation for the 'Just Thai' restaurant around the corner - one of the best Thai meals I've had).
Read More
Chris
Business
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The Emerald has deteriorated significantly in recent years. Great staff but other than that the place is a dump.
Robbie
Business and Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Bed was comfortable, big rooms but hotel is very rundown and parking is very limited and tight to get around in the parking building.
Katherine
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Enjoyed the river views. The room was warm even without the heatpump on. Liked that it was central to restaurants and shops. Carparking safe. Only downfall was a smelly odour in the room, heatpump outdoor unit noisy, loud thumps from other rooms and neighbours can easily look into your room from their balcony.
Orini
Business and Leisure
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The place was dirty, my room had a faulty light that couldn't be fixed until the sunday I was checking out, the place overall had a eerie feel and reception was never there. terrible facilitties.
Te Nui
Business and Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Abit confusing to get to our room but we enjoyed our comfortable stay!
Lavinia
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Front desk was a bit rowdy when i checked in. Room could do with a bit of spruce up with paint here and there. Over all enjoyed my stay
Dave
Business and Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Car park too low for our vehicle
Lorraine
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Central. Not able to park in parking area as not accessible after 7pm. Bed was twin beds with no under sheet, so a ridge in middle.
Nirvana
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Nice
Janie
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
.
Exodus
4.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Did get 2 king sized beds after I called and asked. All 5 people had to share one bed so some slept on the floor with the sheet as a blanket. Couldn’t go to reception because we checked in right before closing time
Rahul
Leisure with Partner
6.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Well other than the fact that it was cozy.
some of the basics like water, wasn't provided. Shower check should be done before you assign the room to someone. The shower of our room was broken and they had to transfer us to another room. The hotel is too big and there are to multiple ways to go about your room, so be ready for a lot of walking if the room is far away from the entrance.
And the swimming pool, something i was looking forward to, wasn't clean at all and was closed.
Read More
Taryn
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Close proximity to Tatapouri restaurant and central to city centre. Enjoyed walk down the street and people watching. City feels safe v
Amanda
Business
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great location, great views, lovely check in staff. The only thing missing is the teaspoons for your cup of tea!!!
Rochelle
Leisure
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Staff are friendly and the service given was top notch. Room was nice and spacious. The view from the room was amazing also
Moana
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
I was surprised at the size of the rooms—they were very generous. The decor could use an update, but for the price, it was very good. I definitely would stay again and recommend it to others.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Emerald Hotel
Other sources (700)
8.2
Very Good
From 700 reviews
Cleanliness
8.4
Room Comfort
8.4
Location
9.6
Service and Facilites
8.2
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Emerald Hotel
Number of reviews per page
20
40
Top reviews
Mark
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
When I first walked in I was greeted by a young lady who was fantastic at checking me in friendly and helpful. Got to my room and it went downhill from there. Jug didn’t work air conditioning rattled wasn’t circulating the air that well and flat battery in the tv remote( only had 1 replacement battery at reception).Had a look at the air con and the filter was full of lint. No restaurant and the pool look fantastic but was closed and when I had a look from 2nd story looked like it had a small truck load of sand in it. Lesson learnt to read the reviews before you book
Read More
Brendan
Business
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
Robyn
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
We have stayed at the Emerald Inn many times in the past. It is well placed in the city and close to amentities. The last time about 18 months ago the kitchen wasn’t functioning so no on site breakfast. It still,isn’t function and awaiting repairs. The central pool area, usually very attractive was abandoned - filthy pool, brown muddy water and pool cleaning gear abandoned in the pool. Our roo had only one cup, no teaspoons, only the end of a toilet roll, our room was miles from lifts, etc cobweb on window, room only had the bed covers pulled up by room service but no dishes done bins emptied etc. young man on reception was useless. Also no phone to phone reception for more loo paper and another cup etc so had to do the long trek down to request these. What’s going on? Are they going out of business or just a need a new manager.
Read More
Catherine
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
A convenient hotel in the centre of Gisborne, and the river view suites have nice views over the river. Rooms are nice and spacious with balconies and were OK, but the property has a tired feel about it.
Was disappointed that the bathroom hadn't been cleaned properly (makeup and sticky residue in the sink and on the bathroom counter). Bed uncomfortable (two singles pushed together with insufficient topper).
The staff were lovely though and very pleasant to deal with. (Gave a great recommendation for the 'Just Thai' restaurant around the corner - one of the best Thai meals I've had).
Read More
Chris
Business
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The Emerald has deteriorated significantly in recent years. Great staff but other than that the place is a dump.
Robbie
Business and Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Bed was comfortable, big rooms but hotel is very rundown and parking is very limited and tight to get around in the parking building.
Katherine
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Enjoyed the river views. The room was warm even without the heatpump on. Liked that it was central to restaurants and shops. Carparking safe. Only downfall was a smelly odour in the room, heatpump outdoor unit noisy, loud thumps from other rooms and neighbours can easily look into your room from their balcony.
Orini
Business and Leisure
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The place was dirty, my room had a faulty light that couldn't be fixed until the sunday I was checking out, the place overall had a eerie feel and reception was never there. terrible facilitties.
Te Nui
Business and Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Abit confusing to get to our room but we enjoyed our comfortable stay!
Lavinia
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Front desk was a bit rowdy when i checked in. Room could do with a bit of spruce up with paint here and there. Over all enjoyed my stay
Dave
Business and Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Car park too low for our vehicle
Lorraine
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Central. Not able to park in parking area as not accessible after 7pm. Bed was twin beds with no under sheet, so a ridge in middle.
Nirvana
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Nice
Janie
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
.
Exodus
4.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Did get 2 king sized beds after I called and asked. All 5 people had to share one bed so some slept on the floor with the sheet as a blanket. Couldn’t go to reception because we checked in right before closing time
Rahul
Leisure with Partner
6.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Well other than the fact that it was cozy.
some of the basics like water, wasn't provided. Shower check should be done before you assign the room to someone. The shower of our room was broken and they had to transfer us to another room. The hotel is too big and there are to multiple ways to go about your room, so be ready for a lot of walking if the room is far away from the entrance.
And the swimming pool, something i was looking forward to, wasn't clean at all and was closed.
Read More
Taryn
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Close proximity to Tatapouri restaurant and central to city centre. Enjoyed walk down the street and people watching. City feels safe v
Amanda
Business
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great location, great views, lovely check in staff. The only thing missing is the teaspoons for your cup of tea!!!
Rochelle
Leisure
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Staff are friendly and the service given was top notch. Room was nice and spacious. The view from the room was amazing also
Moana
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
I was surprised at the size of the rooms—they were very generous. The decor could use an update, but for the price, it was very good. I definitely would stay again and recommend it to others.
Number of reviews per page
20
40