Svalbard Hotell - Polfareren

Very comfortable and clean hotel. Staff were pleasant and helpful. Good breakfast. Central location

Located at the heart of the town center, steps from the superb grocery store and restaurants. Very helpful staff. Small room with two very comfortable individual sofa/chair.

Clean room, friendly helpful staff. Great location.

We had a wonderful stay of 4 nights. This hotel has a family atmosphere and the staff were so warm and friendly. On our day of departure, they even helped us prepare a lunch box which we paid for. Such a personalized service was touching.

Nice hotel that I would recommend, only gripe was a large crack in our bathroom sink, no alternative milk, and sausages at breakfast were a bit lame. Also the noise from traffic in the car park over the gravel was a bit annoying, should be tarmac. Great location and staff were lovely, the free coffee throughout the day was a nice touch :)

Beautiful place to stay the views from the room are stunning

I was very happy checking into this beautiful hotel in Svalbard. Check in was seamless and the staff was so nice . Very conveniently located . The buffet breakfast was perfect .. nothing frozen all fresh .. I will back here in Svalbard and I will stay here again . I have to mention the breakfast attendant he was the best .. true hospitality person Thank you

Great location for walking anywhere in town. Front desk staff was very helpful. Breakfast was OK but not great. A huge plus for us was that the windows open to let in fresh air. Removal of shoes is required at the entrance, I strongly recommend bringing your own slippers.

Yes and yes

We really enjoyed our stay at the hotel. The breakfast was excellent and the rooms are very nice. The floor heating in the bathroom is a great solution and it's so comfortable when you step out of the shower. It also helps efficiently dry wet clothes. The staff is super nice, we had everything we needed.

☺️ Room: spacious and clean. Large polar bear wallpaper was nice. 😐 have water jugs/bottle and water available in room or at least have a water dispenser in the building. We were advised not to drink from the tap. My room was across the main building and I had to keep going back to main building, in minus 23 degrees Celsius where the kitchen is, to get water. Thankfully, I had a 500 water bottle (supermarket closed). The staffs were accommodating but it’s inconvenient having to keep asking them to fill my bottle. Surprised to see this is a 4 star hotel. ☺️ the crew in dining room especially the chefs were very friendly, helpful and nice. 🫢 was there over NY Eve and NY 2026. There was fireworks at midnight and I wished the staffs had told us so I cold stay up. I woke up to the loud noise and only caught part of it. It takes time to wear 5 layers of clothes so I watched part of it from my window. Also wish there is a northern light sounding system. Would be nice if they had offered some food on NY day. Reception informed all restaurants were closed except a nearby hotel was open for dinner. Thankfully I brought cup noodles. Overall, other than the lovely dining and housekeeping staffs that made the accommodation alive and welcoming, there’s nothing wow here. Although majority of residents in Salvard are from other countries, I felt they are ambassadors to visitors. I will try other accommodation in future when I visit this beautiful country again.

Location was perfect! Staff was very friendly & helpful throughout my stay! Would highly recommend Svalbard Hotell Polferen to any traveler!

Very helpful staff. Pristine room.

Fantastic hotel right on the Main Street. Plenty of options for food, drinks and shops.

The hotel was the perfect choice. Good size room, everything was nice and clean. Location was perfect right on the main street with the restaurants and shops, couldn't have been better. Also right by where the airport bus stops. Breakfast was great with a good selection, very pleased I stayed here

Very good value. Well kept property.

All the staff are great especially the Filipino staffs are very helpful, polite and kind

Personally my rating 10/10 specially the staff they’re so helpful and courteous. Overall perfect! Coming back to Longyearbyen, Svalbard for another trip I won’t hesitate booking again to this hotel and would recommend to my friends who are travelers too.

The hotel has a great location and staff was really nice. Breakfast was really good and they had hot drinks available all day long. The room was really clean.

Everything was perfect !