Big Hotel

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8.1
/10
Very Good
498 reviews

What Guests Say About Their Stay

EFRAIM E. T.

9.4
/ 10
Efficient service at affordable price. Nice design and artwork accents. Food was good especially for its price. Ambiance was amazing.

Syrudia A Macasil

10.0
/ 10
Very accessible to malls and restaurants

Jennifer Galendez

8.5
/ 10
Beautiful and nice hotel. For me it was the best and accommodating staff

Rosemarie Zorilla

10.0
/ 10
Perfect place to relax. Good rooms. Good food.

Ashley S.

10.0
/ 10
We had the best stay at the most reasonable price! Kudos to the staff!
In the Area
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A.Seno St. , Tipolo, Mandaue City, Cebu, Philippines, 6014

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Big Hotel is a hotel is located at Tipolo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Big Hotel

A.Seno St. , Tipolo, Mandaue City, Cebu, Philippines, 6014
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Lobby Big Hotel
Lobby 2 Big Hotel

Discover More About Big Hotel

The Charm of Big Hotel in Cebu

Planning your next getaway to the Philippines and looking for a comfortable and convenient base in Cebu? Look no further than the Big Hotel, a popular choice for travellers seeking a blend of modern amenities and a prime location. Whether you're a seasoned explorer or a first-time visitor to this vibrant island, the Big Hotel offers a welcoming atmosphere and excellent service to make your stay memorable. Rates at Big Hotel start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Big Hotel

Situated in the bustling Mandaue City, a key commercial and industrial hub in Metro Cebu, the Big Hotel boasts a strategic location that appeals to many travellers. Specifically, it's located at A.Seno St., Guizo North Reclamation Area, Tipolo, Mandaue City, Cebu, Philippines, 6014. This area offers a dynamic urban experience, with easy access to a variety of shops, restaurants, and business centres. For those arriving by air, the hotel is conveniently located approximately 30-45 minutes from Mactan-Cebu International Airport, depending on traffic conditions. While Mandaue City doesn't have its own train or tram system like some Australian cities, it is well-connected by a network of public utility jeepneys and buses, offering an authentic local transport experience. For greater convenience, taxis and rideshare services are readily available. The hotel's location provides a good starting point for exploring the wider Cebu region, with major thoroughfares easily accessible for day trips.

Guest Facilities and Services at Big Hotel

Guest facilities at Big Hotel are designed to cater to the needs of both leisure and business travellers, ensuring a comfortable and hassle-free stay. You'll find essential amenities that are highly valued by Australian travellers, including reliable free Wi-Fi throughout the property, perfect for staying connected. The hotel typically offers a helpful 24-hour front desk, ready to assist with any queries or requests you may have, day or night. For those who enjoy starting their day with a good meal, the hotel often provides breakfast options, and the availability of a café or restaurant on-site means you can enjoy a convenient start to your day. Secure luggage storage is also a common feature, allowing you to explore freely before check-in or after check-out. While specific details on fitness centres or other recreational facilities can vary, the focus is generally on providing a comfortable and functional environment for all guests. Please contact the hotel directly for current prices and business hours for any specific services.

Room Information and Stay Experience at Big Hotel

The Big Hotel offers a range of accommodation options designed to suit different traveller needs. The room types of Big Hotel are typically configured to provide a comfortable and restful environment. Guests can expect clean and well-maintained rooms, featuring essential amenities for a pleasant stay. A key consideration for many travellers, especially from Australia, is effective climate control, and the Big Hotel generally provides air-conditioning to ensure a cool and comfortable atmosphere, regardless of the Cebu weather. Bedding is usually arranged for comfort, with clean linens and supportive mattresses. Bathrooms are kept to a high standard of cleanliness, offering a refreshing space to start and end your day. While specific room names, exact square meter measurements, and detailed pricing for each room category are best confirmed directly with the hotel, the overall experience aims to be one of comfort and convenience.

Recommended Nearby Dining and Cafes around Big Hotel

Mandaue City, and the wider Cebu area, is known for its vibrant culinary scene, and the Big Hotel is well-positioned to let you explore it. Within easy reach, you'll discover a variety of dining options, from local eateries serving authentic Filipino dishes to more contemporary restaurants. For those who appreciate a good coffee and a relaxed brunch, the area around the hotel is dotted with cafes that offer a taste of the local café culture. You can expect to find everything from hearty Filipino breakfasts to international fare. Exploring the local food markets can also be a rewarding experience, offering a chance to sample fresh produce and local delicacies. Whether you prefer a quick bite or a leisurely meal, the dining landscape near the Big Hotel is diverse and sure to satisfy your palate.

Popular Attractions and Activities near Big Hotel

Mandaue City and its surrounding areas in Cebu offer a wealth of attractions and activities for visitors. Here are a few popular spots you might consider exploring: * **Magellan's Cross:** A significant historical landmark in Cebu City, marking the spot where Ferdinand Magellan is said to have planted a cross upon his arrival in the Philippines. * **Basilica del Santo Niño:** Located near Magellan's Cross, this is one of the oldest Roman Catholic churches in the Philippines, housing the revered image of the Santo Niño de Cebu. * **SM City Cebu:** A large shopping mall offering a wide range of retail, dining, and entertainment options, providing a modern urban experience. * **Cebu Taoist Temple:** A colourful and intricate temple offering panoramic views of Cebu City, showcasing Chinese philosophy and culture. * **IT Park (Cebu IT Park):** A modern business district that has also become a hub for dining, entertainment, and recreational activities, with many restaurants and cafes. If you are looking for other activities around Big Hotel, check out the best deals on Traveloka: Recommended activities in Cebu!

How to Get to Big Hotel from the Airport

Navigating your journey from Mactan-Cebu International Airport (CEB) to the Big Hotel is straightforward, with several convenient options available. Understanding how to get to Big Hotel will ensure a smooth start to your trip. * **Airport Link Trains/Buses:** While there isn't a direct train line to Mandaue City from the airport, there are often airport shuttle bus services that connect to major points within Metro Cebu, from where you can take a local bus or taxi to reach the hotel. * **Public Metered Taxis:** Metered taxis are readily available at the airport's designated taxi stands. This is a reliable option for a direct journey to the Big Hotel. * **Rideshare Services:** You can also opt for rideshare services, which can be booked via your smartphone. These services offer a convenient and often cost-effective way to reach your destination. For a seamless travel experience, consider pre-booking an Airport transfer service.

Summary of Why You Should Choose Big Hotel

For travellers heading to Cebu, the Big Hotel presents a compelling choice for several reasons: * **Convenient Location:** Situated in Mandaue City, it offers good access to key areas and transport links. * **Comfortable Accommodation:** Expect clean, well-equipped rooms with essential amenities for a pleasant stay. * **Helpful Service:** A 24-hour front desk and general focus on guest comfort ensure a welcoming experience. Ready to experience the Big Hotel for yourself? Check room availability at Big Hotel and Book Big Hotel today through Traveloka for great deals. Book budget hotels in Cebu and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Big Hotel

Bar, Cafe and Lounge Big Hotel
Bar, Cafe and Lounge
Entertainment Facility Big Hotel
Entertainment Facility
Functional Hall Big Hotel
Functional Hall
Common Space Big Hotel
Common Space
Lobby Big Hotel
Lobby

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Snacks

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Banquet
  • Family room
  • Non-smoking room
  • Smoking area

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Shower
  • TV

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Transportation

  • Garage
  • Secure parking

Things to Do

  • Garden
  • Massage

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Big Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

General Check-in Instructions

Present any Valid ID together with your Booking Voucher
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Big Hotel
143
Number of floors in Big Hotel
7
Another facilities in Big Hotel
Coffee/tea in lobby, Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked questions about Big Hotel

What are available facilities at Big Hotel?
There are top facilites at Big Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Big Hotel?
The standard check-in time at Big Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Big Hotel provide breakfast?
Yes, Big Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Big Hotel?
Big Hotel has a 3.0-star rating.
How many floors does Big Hotel have?
Big Hotel has 7.
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Big Hotel reviews and ratings

Overall Ratings & Reviews Big Hotel

Traveloka (267)
Other sources (231)
8.5
Very Good
From 267 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.1

Location

8.9

Service and Facilites

8.3

People often mention about Big Hotel
All
Room Space (2)
Distance to City Center (1)
Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Ambiance (1)
Hotel Area (1)
Variety (1)
In-house Restaurant (1)
Sort by
Most Recent
Format
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Preferences
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Traveller Reviews Big Hotel

Number of reviews per page
20
40
Customer reviews
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
If I have friends that are coming here in Cebu, I can recommend this hotel.
Find this review helpful?
Aulia m. E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 59 week(s) ago
the hotel it's really in heart of everywhere... near mall also.. everything it's excellent, but only concern in restaurant, the meal selection not to much for bfast and also they cut really small pieces 1 pastry bread for 8 small portion, and for the omelette station it little chaos, because when u order and tell the chef to come back to pick up you order, the chef make the new order for the person who standing there, and my experience the giving first the order to crew and not for guest first.. but overall it's all good.. I spend 2 days in the hotel
Read More
Find this review helpful?
Sunisa A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 156 week(s) ago
Nice and helpful Staff/Need to improve a bit of cleanliness/Convenience location.
Find this review helpful?
Michael
icon-origin-TRAVELOKA
9.7
/10
Reviewed 203 week(s) ago
The room is spacious. Good buffet breakfast. Polite hotel staffs.
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Lloyd Y.
icon-origin-TRAVELOKA
5.2
/10
Reviewed 304 week(s) ago
Unsatisfying. Untidy room. No mini ref. No coffee maker. TV is unfunctional.
Find this review helpful?
Mark L. D.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 339 week(s) ago
Rooms are spacious. Although I requested for a large queen bed since I am alone, the room has two single bed. Breakfast was okay.
Find this review helpful?
Famy A Alfad
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 383 week(s) ago
This is my first time to stay at Big Hotel. As usual, there are pros and cons. For the positive ones, I like that the room was so big considering the affordable price. My room was upgraded to Business Suite instead of the Executive Room for free. There’s a dining table, sofabed, and a very long study table. Second, I like that it comes with a little kitchen and walk-in closet. Third, the hotel is strategically located near Parkmall, City Square and renowned hospitals in Cebu. It’s also about 20-25 minutes to the airport. Fourth, the bathroom is clean and the water flow is strong. Lastly, the breakfast that comes along with the booking is also okay (since I’m not really choosy with my food). As for the negative ones, they are indeed strict when it comes to their check-in time. 2 PM IS 2 PM. So I had to roam around the mall first and wait for the check-in time. Second, wi-fi connectivity is really bad anywhere in the hotel. Third, there is only one functioning elevator. Despite this, I still recommend this hotel for those who love big rooms in an affordable price.
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+2
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Maya M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 383 week(s) ago
Very accommodating and breakfast is delicious.
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Karyl R.
icon-Family
Family
icon-origin-TRAVELOKA
10.0
/10
Reviewed 386 week(s) ago
Clean and and big spacious room. Yummy food too.
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May B.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 391 week(s) ago
The other guest was so annoying. And sad to say that the staff cannot control.
Find this review helpful?
Jiramet L.
icon-Family
Family
icon-origin-TRAVELOKA
6.3
/10
Reviewed 394 week(s) ago
Too bad wifi. Service bad I need to change tower because I wake up in afternoon. I call to the housekeeper. He told to wait a minute. At last he not come. Air conditioner louder. Hard to sleep. With the price I pay for this room, is bad.
Find this review helpful?
Baltazar Acuesta Jr
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 399 week(s) ago
Everything was good. Thank you!
Find this review helpful?
Phoebe R. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 400 week(s) ago
Value for money without compromising cleanliness. Clean and white sheets. Accessible location. Good to know their bar/resto is open 24/7. I suggest to provide heater/kettle for every room, for us to have hot water without requesting it from the housekeeping. Thanks
Find this review helpful?
Shanna M. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 400 week(s) ago
My room got upgaded into a penthouse. Thanks!
Find this review helpful?
Ma Kristina d. l. V.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
10.0
/10
Reviewed 402 week(s) ago
Most friendly and helpful receptionist ever, so lovely and great first impression of hotel. The restaurant staff were just lovely and the food was amazing I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.
Find this review helpful?
Rebekah V. D. M.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 403 week(s) ago
I had an excellent stay at Big Hotel. Thanks to Traveloka, I was able to book Big Hotel's Executive Room at only 1799 per night. It was such a steal! The room was definitely BIG, it had everything I need--a comfy bed, a TV, phone, a nice lounge chair, working desk, toiletries, hairdryer, slippers, hangers, and even a balcony. Breakfast was delicious and had just the right number of choices. The location is perfect--you could take a MyBus from the airport and get off at Big Hotel. I also love how it's in front of ParkMall. The yummy Cebu lechon restaurant in front of the hotel is amazing! To say it has great value for money is an understatement. If there's anything I could suggest, it would be for the front desk staff to be a bit more accommodating. The housekeeping staff were all super nice, though. Just had minor hiccups with the front desk people on the phone when I tried booking a massage sesh. Nonetheless, I will definitely stay in Big Hotel again the next time I visit Cebu.
Read More
Find this review helpful?
Ma Carey B.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 403 week(s) ago
I do not recommend this hotel due to the following reasons: 1. Check in - I went there 1:30 pm to check in but the receptionist told me that their check in time is strictly 2 pm. I waited since it really shows in the voucher that check in time is 2 pm. It was already 2:05 when I went back to the receptionist and asked them to have me checked in already. They said they are not yet done cleaning the room. I booked business suite and that is the most expensive room. It's not my f***ing problem if the room is not yet cleaned. They should have known that check in time is really 2 pm. I was able to go to my room around 2:30. Fucking 30 minutes was wasted, I still need to do my makeup at that time because I have an event to attend to. No compensation was given for the inconvenience. 2. Receptionist - have been giving me a grumpy face throughout the entire check in process. If you don't like your job, please resign! 3. Wifi - it never worked throughout my stay in the hotel. 4. Business suite inclusions - towels were dirty, no safe box, no refrigerator. How can you even call that a suite? Please find another hotel than booking this one!
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Natchaya S.
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
9.7
/10
Reviewed 403 week(s) ago
receptionist Porter, waiter, all staff are very well taken care of. There are only a few people who do not pay attention to the room. Clean, soft pillows, spacious, comfortable sleep, safe. There are food and beverage rooms available. Unfortunately, not having breakfast at the hotel because of the late waking up. The downside is that there is no soap and shampoo place in the shower and the shower water is not strong. No warm water.
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Ma Kristina d. l. V.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 408 week(s) ago
We loved our stay! We felt very comfortable, safe, and it was very clean. The location was great, too. We just loved every minute of our visit.
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Gladys M. B.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 409 week(s) ago
Check-in took longer than expected and faucet on the sink did not work at all, we had to use the shower faucet. However it was an overall pleasant-ish experience because of the location, accessibility to various locations and the room type.
Find this review helpful?
Number of reviews per page
20
40

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Lobby 4 Big Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Big Hotel

Traveloka (267)
Other sources (231)
8.5
Very Good
From 267 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.1

Location

8.9

Service and Facilites

8.3

People often mention about Big Hotel
All
Room Space (2)
Distance to City Center (1)
Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Ambiance (1)
Hotel Area (1)
Variety (1)
In-house Restaurant (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Big Hotel

Number of reviews per page
20
40
Customer reviews
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
If I have friends that are coming here in Cebu, I can recommend this hotel.
Find this review helpful?
Aulia m. E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 59 week(s) ago
the hotel it's really in heart of everywhere... near mall also.. everything it's excellent, but only concern in restaurant, the meal selection not to much for bfast and also they cut really small pieces 1 pastry bread for 8 small portion, and for the omelette station it little chaos, because when u order and tell the chef to come back to pick up you order, the chef make the new order for the person who standing there, and my experience the giving first the order to crew and not for guest first.. but overall it's all good.. I spend 2 days in the hotel
Read More
Find this review helpful?
Sunisa A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 156 week(s) ago
Nice and helpful Staff/Need to improve a bit of cleanliness/Convenience location.
Find this review helpful?
Michael
icon-origin-TRAVELOKA
9.7
/10
Reviewed 203 week(s) ago
The room is spacious. Good buffet breakfast. Polite hotel staffs.
Find this review helpful?
Lloyd Y.
icon-origin-TRAVELOKA
5.2
/10
Reviewed 304 week(s) ago
Unsatisfying. Untidy room. No mini ref. No coffee maker. TV is unfunctional.
Find this review helpful?
Mark L. D.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 339 week(s) ago
Rooms are spacious. Although I requested for a large queen bed since I am alone, the room has two single bed. Breakfast was okay.
Find this review helpful?
Famy A Alfad
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 383 week(s) ago
This is my first time to stay at Big Hotel. As usual, there are pros and cons. For the positive ones, I like that the room was so big considering the affordable price. My room was upgraded to Business Suite instead of the Executive Room for free. There’s a dining table, sofabed, and a very long study table. Second, I like that it comes with a little kitchen and walk-in closet. Third, the hotel is strategically located near Parkmall, City Square and renowned hospitals in Cebu. It’s also about 20-25 minutes to the airport. Fourth, the bathroom is clean and the water flow is strong. Lastly, the breakfast that comes along with the booking is also okay (since I’m not really choosy with my food). As for the negative ones, they are indeed strict when it comes to their check-in time. 2 PM IS 2 PM. So I had to roam around the mall first and wait for the check-in time. Second, wi-fi connectivity is really bad anywhere in the hotel. Third, there is only one functioning elevator. Despite this, I still recommend this hotel for those who love big rooms in an affordable price.
Read More
+2
Find this review helpful?
Maya M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 383 week(s) ago
Very accommodating and breakfast is delicious.
Find this review helpful?
Karyl R.
icon-Family
Family
icon-origin-TRAVELOKA
10.0
/10
Reviewed 386 week(s) ago
Clean and and big spacious room. Yummy food too.
Find this review helpful?
May B.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 391 week(s) ago
The other guest was so annoying. And sad to say that the staff cannot control.
Find this review helpful?
Jiramet L.
icon-Family
Family
icon-origin-TRAVELOKA
6.3
/10
Reviewed 394 week(s) ago
Too bad wifi. Service bad I need to change tower because I wake up in afternoon. I call to the housekeeper. He told to wait a minute. At last he not come. Air conditioner louder. Hard to sleep. With the price I pay for this room, is bad.
Find this review helpful?
Baltazar Acuesta Jr
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 399 week(s) ago
Everything was good. Thank you!
Find this review helpful?
Phoebe R. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 400 week(s) ago
Value for money without compromising cleanliness. Clean and white sheets. Accessible location. Good to know their bar/resto is open 24/7. I suggest to provide heater/kettle for every room, for us to have hot water without requesting it from the housekeeping. Thanks
Find this review helpful?
Shanna M. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 400 week(s) ago
My room got upgaded into a penthouse. Thanks!
Find this review helpful?
Ma Kristina d. l. V.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
10.0
/10
Reviewed 402 week(s) ago
Most friendly and helpful receptionist ever, so lovely and great first impression of hotel. The restaurant staff were just lovely and the food was amazing I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.
Find this review helpful?
Rebekah V. D. M.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 403 week(s) ago
I had an excellent stay at Big Hotel. Thanks to Traveloka, I was able to book Big Hotel's Executive Room at only 1799 per night. It was such a steal! The room was definitely BIG, it had everything I need--a comfy bed, a TV, phone, a nice lounge chair, working desk, toiletries, hairdryer, slippers, hangers, and even a balcony. Breakfast was delicious and had just the right number of choices. The location is perfect--you could take a MyBus from the airport and get off at Big Hotel. I also love how it's in front of ParkMall. The yummy Cebu lechon restaurant in front of the hotel is amazing! To say it has great value for money is an understatement. If there's anything I could suggest, it would be for the front desk staff to be a bit more accommodating. The housekeeping staff were all super nice, though. Just had minor hiccups with the front desk people on the phone when I tried booking a massage sesh. Nonetheless, I will definitely stay in Big Hotel again the next time I visit Cebu.
Read More
Find this review helpful?
Ma Carey B.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 403 week(s) ago
I do not recommend this hotel due to the following reasons: 1. Check in - I went there 1:30 pm to check in but the receptionist told me that their check in time is strictly 2 pm. I waited since it really shows in the voucher that check in time is 2 pm. It was already 2:05 when I went back to the receptionist and asked them to have me checked in already. They said they are not yet done cleaning the room. I booked business suite and that is the most expensive room. It's not my f***ing problem if the room is not yet cleaned. They should have known that check in time is really 2 pm. I was able to go to my room around 2:30. Fucking 30 minutes was wasted, I still need to do my makeup at that time because I have an event to attend to. No compensation was given for the inconvenience. 2. Receptionist - have been giving me a grumpy face throughout the entire check in process. If you don't like your job, please resign! 3. Wifi - it never worked throughout my stay in the hotel. 4. Business suite inclusions - towels were dirty, no safe box, no refrigerator. How can you even call that a suite? Please find another hotel than booking this one!
Read More
Find this review helpful?
Natchaya S.
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
9.7
/10
Reviewed 403 week(s) ago
receptionist Porter, waiter, all staff are very well taken care of. There are only a few people who do not pay attention to the room. Clean, soft pillows, spacious, comfortable sleep, safe. There are food and beverage rooms available. Unfortunately, not having breakfast at the hotel because of the late waking up. The downside is that there is no soap and shampoo place in the shower and the shower water is not strong. No warm water.
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Ma Kristina d. l. V.
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Backpacking
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8.5
/10
Reviewed 408 week(s) ago
We loved our stay! We felt very comfortable, safe, and it was very clean. The location was great, too. We just loved every minute of our visit.
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Gladys M. B.
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6.9
/10
Reviewed 409 week(s) ago
Check-in took longer than expected and faucet on the sink did not work at all, we had to use the shower faucet. However it was an overall pleasant-ish experience because of the location, accessibility to various locations and the room type.
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