Big Hotel

Hotels
8.1
/10
Very Good
495 reviews

What Guests Say About Their Stay

EFRAIM E. T.

9.4
/ 10
Efficient service at affordable price. Nice design and artwork accents. Food was good especially for its price. Ambiance was amazing.

Syrudia A Macasil

10.0
/ 10
Very accessible to malls and restaurants

Jennifer Galendez

8.5
/ 10
Beautiful and nice hotel. For me it was the best and accommodating staff

Rosemarie Zorilla

10.0
/ 10
Perfect place to relax. Good rooms. Good food.

Ashley S.

10.0
/ 10
We had the best stay at the most reasonable price! Kudos to the staff!
In the Area
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A.Seno St. , Tipolo, Mandaue City, Cebu, Philippines, 6014

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Big Hotel is a hotel is located at Tipolo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Big Hotel

A.Seno St. , Tipolo, Mandaue City, Cebu, Philippines, 6014
Discover More Places
Lobby Big Hotel
Lobby 2 Big Hotel

Discover More About Big Hotel

Discover Big Hotel: Your Gateway to Cebu's Charms

Welcome to Big Hotel, a premier accommodation choice for travellers seeking comfort, convenience, and a touch of Filipino hospitality right here in Cebu. Room rates at Big Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking! Whether you're here for business or a well-deserved holiday, Big Hotel offers a welcoming atmosphere and excellent amenities to make your stay truly memorable.

Big Hotel Location

Nestled in the vibrant Mandaue City, Big Hotel is strategically positioned to offer the best of both worlds. Located at A.Seno St., Guizo North Reclamation Area, Tipolo, Mandaue City, Cebu, Philippines, 6014, it's just a short drive from the bustling heart of Cebu City, making it an ideal base for exploring the region. The hotel's proximity to major transport links means you're never far from where you need to be. Experience the lively atmosphere of Mandaue, known for its dynamic commercial scene and friendly locals, all within easy reach of your comfortable abode.

Big Hotel Facilities & Services

Facilities for guests at Big Hotel are designed to cater to every need, ensuring a relaxing and enjoyable stay.
  • Enjoy a refreshing dip in the outdoor swimming pool, perfect for unwinding after a day of sightseeing. Operating hours are from 7:00 AM to 9:00 PM daily.
  • Stay active at the well-equipped fitness centre, available from 6:00 AM to 10:00 PM.
  • Indulge in a rejuvenating experience at the on-site spa, offering a range of treatments to soothe your senses. Operating hours are from 10:00 AM to 8:00 PM, with treatments starting from AUD $50.
  • Families will appreciate the dedicated children's play area, providing a safe and fun space for the little ones.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • On-site parking is available for guests, with secure parking options for added peace of mind. Fees may apply.

Big Hotel Room Types

Discover a range of thoughtfully appointed rooms designed to suit every traveller's needs. The room types of Big Hotel offer comfort and style, ensuring a restful night's sleep.
  • Deluxe Room:

    These well-appointed rooms offer a comfortable retreat, often featuring city views. All rooms are strictly non-smoking.
  • Executive Room:

    For those seeking a little extra space and comfort, Executive Rooms provide enhanced amenities and often a more expansive view.
  • Suite:

    Experience the pinnacle of luxury in our spacious Suites, offering separate living areas and premium furnishings. Some suites may feature a bathtub for added indulgence.
  • Family Room:

    Perfect for families travelling together, these rooms are designed to accommodate multiple guests comfortably.
Please note that all rooms at Big Hotel are strictly non-smoking. While pet-friendly options are not standard, please inquire directly with the hotel for any specific arrangements or potential fees.

Big Hotel Dining & Restaurants

Savour a delightful culinary journey at Big Hotel's dining venues.
  • The Main Restaurant:

    Offering a diverse menu of local and international dishes, this restaurant is perfect for breakfast, lunch, and dinner. Breakfast is typically served from 6:00 AM to 10:00 AM, with lunch and dinner service extending throughout the day. Estimated price per person for a main course ranges from AUD $15 to $30.
  • The Lobby Lounge:

    A relaxed setting for coffee, light snacks, and evening drinks. Open from 10:00 AM to 11:00 PM.
  • Rooftop Bar:

    Enjoy breathtaking city views along with expertly crafted cocktails and light bites. Open from 5:00 PM to 12:00 AM.

Big Hotel Nearby Attractions and Activities

Explore the vibrant surroundings of Big Hotel with these popular attractions and activities in and around Mandaue City.
  • Magellan's Cross:

    A significant historical landmark in Cebu City, marking the spot where Ferdinand Magellan is said to have first planted a cross upon arriving in the Philippines.
  • Cebu Taoist Temple:

    A colourful and intricate temple offering panoramic views of the city and a glimpse into Chinese culture.
  • Ayala Center Cebu:

    A premier shopping and lifestyle destination, offering a wide array of retail stores, dining options, and entertainment.
  • Colon Street:

    The oldest street in the Philippines, steeped in history and offering a bustling local market experience.
  • SM City Cebu:

    One of the largest shopping malls in the Philippines, providing extensive shopping, dining, and entertainment facilities.
If you are looking for other activities around Big Hotel, check out the best deals on Traveloka: Recommended activities in Mandaue City!

How to Get to Big Hotel from the Airport

Navigating your way to Big Hotel from the airport is straightforward, with several convenient options available. The airport transfer service of Big Hotel ensures a smooth arrival.
  • Airport Taxi:

    Metered taxis are readily available at the airport. The journey to Big Hotel typically takes around 30-45 minutes, depending on traffic, and may cost approximately AUD $15-$25.
  • Ride-hailing Service:

    You can book a ride through a popular ride-hailing service via your smartphone. This offers a convenient and often cost-effective way to reach the hotel. Prices are comparable to taxis.
  • Hotel Private Transfer:

    For a seamless and comfortable experience, you can arrange a private airport transfer directly with Big Hotel. This service can be booked in advance and offers door-to-door convenience. Contact the hotel for pricing and booking details.
  • Public Transport:

    While less direct, local bus services operate from the airport towards Mandaue City. This is the most budget-friendly option but requires more navigation.
For a hassle-free journey, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Big Hotel

Big Hotel stands out as an excellent choice for your Cebu adventure, offering a blend of comfort, convenience, and value. With a prime location in Mandaue City, you're perfectly positioned to explore the best of the region. The hotel boasts a comprehensive range of facilities, including a refreshing swimming pool, a well-equipped fitness centre, and a relaxing spa, ensuring your downtime is well spent. Room availability at Big Hotel is generally good, but booking in advance is always recommended, especially during peak seasons. Here are the key reasons to choose Big Hotel:
  • Prime Location:

    Easy access to Mandaue City's commercial hubs and close proximity to Cebu City's attractions.
  • Excellent Facilities:

    From leisure amenities like the pool and spa to essential services like Wi-Fi and parking, your needs are well catered for.
  • Comfortable Rooms:

    A variety of room types to suit different preferences and group sizes, all designed for a restful stay.
  • Dining Options:

    Enjoy diverse culinary experiences on-site, from casual lounges to restaurants offering local and international flavours.
  • Value for Money:

    Big Hotel provides a high standard of service and amenities at competitive rates.
Ready to experience the best of Cebu? Booking Big Hotel is simple and convenient. Take advantage of special offers and secure your ideal room today. Book budget hotels in Cebu and make your travel plans seamless. Easily book domestic and international flights at low prices to get you to your destination.

All facilities in Big Hotel

Bar, Cafe and Lounge Big Hotel
Bar, Cafe and Lounge
Entertainment Facility Big Hotel
Entertainment Facility
Functional Hall Big Hotel
Functional Hall
Common Space Big Hotel
Common Space
Lobby Big Hotel
Lobby

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Snacks

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Banquet
  • Family room
  • Non-smoking room
  • Smoking area

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Shower
  • TV

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Transportation

  • Garage
  • Secure parking

Things to Do

  • Garden
  • Massage

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Big Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

General Check-in Instructions

Present any Valid ID together with your Booking Voucher
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Big Hotel
143
Number of floors in Big Hotel
7
Another facilities in Big Hotel
Coffee/tea in lobby, Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked questions about Big Hotel

What are available facilities at Big Hotel?
There are top facilites at Big Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Big Hotel?
The standard check-in time at Big Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Big Hotel provide breakfast?
Yes, Big Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Big Hotel?
Big Hotel has a 3.0-star rating.
How many floors does Big Hotel have?
Big Hotel has 7.
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Big Hotel reviews and ratings

Overall Ratings & Reviews Big Hotel

Traveloka (267)
Other sources (228)
8.5
Very Good
From 267 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.1

Location

8.9

Service and Facilites

8.3

People often mention about Big Hotel
All
Room Space (2)
Distance to City Center (1)
Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Ambiance (1)
Hotel Area (1)
Variety (1)
In-house Restaurant (1)
Sort by
Most Recent
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Traveller Reviews Big Hotel

Number of reviews per page
20
40
Customer reviews
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
If I have friends that are coming here in Cebu, I can recommend this hotel.
Find this review helpful?
Aulia m. E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 52 week(s) ago
the hotel it's really in heart of everywhere... near mall also.. everything it's excellent, but only concern in restaurant, the meal selection not to much for bfast and also they cut really small pieces 1 pastry bread for 8 small portion, and for the omelette station it little chaos, because when u order and tell the chef to come back to pick up you order, the chef make the new order for the person who standing there, and my experience the giving first the order to crew and not for guest first.. but overall it's all good.. I spend 2 days in the hotel
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Sunisa A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 149 week(s) ago
Nice and helpful Staff/Need to improve a bit of cleanliness/Convenience location.
Find this review helpful?
Michael
icon-origin-TRAVELOKA
9.7
/10
Reviewed 196 week(s) ago
The room is spacious. Good buffet breakfast. Polite hotel staffs.
Find this review helpful?
Lloyd Y.
icon-origin-TRAVELOKA
5.2
/10
Reviewed 297 week(s) ago
Unsatisfying. Untidy room. No mini ref. No coffee maker. TV is unfunctional.
Find this review helpful?
Mark L. D.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 333 week(s) ago
Rooms are spacious. Although I requested for a large queen bed since I am alone, the room has two single bed. Breakfast was okay.
Find this review helpful?
Famy A Alfad
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 376 week(s) ago
This is my first time to stay at Big Hotel. As usual, there are pros and cons. For the positive ones, I like that the room was so big considering the affordable price. My room was upgraded to Business Suite instead of the Executive Room for free. There’s a dining table, sofabed, and a very long study table. Second, I like that it comes with a little kitchen and walk-in closet. Third, the hotel is strategically located near Parkmall, City Square and renowned hospitals in Cebu. It’s also about 20-25 minutes to the airport. Fourth, the bathroom is clean and the water flow is strong. Lastly, the breakfast that comes along with the booking is also okay (since I’m not really choosy with my food). As for the negative ones, they are indeed strict when it comes to their check-in time. 2 PM IS 2 PM. So I had to roam around the mall first and wait for the check-in time. Second, wi-fi connectivity is really bad anywhere in the hotel. Third, there is only one functioning elevator. Despite this, I still recommend this hotel for those who love big rooms in an affordable price.
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+2
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Maya M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 377 week(s) ago
Very accommodating and breakfast is delicious.
Find this review helpful?
Karyl R.
icon-Family
Family
icon-origin-TRAVELOKA
10.0
/10
Reviewed 380 week(s) ago
Clean and and big spacious room. Yummy food too.
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May B.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 384 week(s) ago
The other guest was so annoying. And sad to say that the staff cannot control.
Find this review helpful?
Jiramet L.
icon-Family
Family
icon-origin-TRAVELOKA
6.3
/10
Reviewed 388 week(s) ago
Too bad wifi. Service bad I need to change tower because I wake up in afternoon. I call to the housekeeper. He told to wait a minute. At last he not come. Air conditioner louder. Hard to sleep. With the price I pay for this room, is bad.
Find this review helpful?
Baltazar Acuesta Jr
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 392 week(s) ago
Everything was good. Thank you!
Find this review helpful?
Phoebe R. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 393 week(s) ago
Value for money without compromising cleanliness. Clean and white sheets. Accessible location. Good to know their bar/resto is open 24/7. I suggest to provide heater/kettle for every room, for us to have hot water without requesting it from the housekeeping. Thanks
Find this review helpful?
Shanna M. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 394 week(s) ago
My room got upgaded into a penthouse. Thanks!
Find this review helpful?
Ma Kristina d. l. V.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
10.0
/10
Reviewed 396 week(s) ago
Most friendly and helpful receptionist ever, so lovely and great first impression of hotel. The restaurant staff were just lovely and the food was amazing I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.
Find this review helpful?
Rebekah V. D. M.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 397 week(s) ago
I had an excellent stay at Big Hotel. Thanks to Traveloka, I was able to book Big Hotel's Executive Room at only 1799 per night. It was such a steal! The room was definitely BIG, it had everything I need--a comfy bed, a TV, phone, a nice lounge chair, working desk, toiletries, hairdryer, slippers, hangers, and even a balcony. Breakfast was delicious and had just the right number of choices. The location is perfect--you could take a MyBus from the airport and get off at Big Hotel. I also love how it's in front of ParkMall. The yummy Cebu lechon restaurant in front of the hotel is amazing! To say it has great value for money is an understatement. If there's anything I could suggest, it would be for the front desk staff to be a bit more accommodating. The housekeeping staff were all super nice, though. Just had minor hiccups with the front desk people on the phone when I tried booking a massage sesh. Nonetheless, I will definitely stay in Big Hotel again the next time I visit Cebu.
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Find this review helpful?
Ma Carey B.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 397 week(s) ago
I do not recommend this hotel due to the following reasons: 1. Check in - I went there 1:30 pm to check in but the receptionist told me that their check in time is strictly 2 pm. I waited since it really shows in the voucher that check in time is 2 pm. It was already 2:05 when I went back to the receptionist and asked them to have me checked in already. They said they are not yet done cleaning the room. I booked business suite and that is the most expensive room. It's not my f***ing problem if the room is not yet cleaned. They should have known that check in time is really 2 pm. I was able to go to my room around 2:30. Fucking 30 minutes was wasted, I still need to do my makeup at that time because I have an event to attend to. No compensation was given for the inconvenience. 2. Receptionist - have been giving me a grumpy face throughout the entire check in process. If you don't like your job, please resign! 3. Wifi - it never worked throughout my stay in the hotel. 4. Business suite inclusions - towels were dirty, no safe box, no refrigerator. How can you even call that a suite? Please find another hotel than booking this one!
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Natchaya S.
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
9.7
/10
Reviewed 397 week(s) ago
receptionist Porter, waiter, all staff are very well taken care of. There are only a few people who do not pay attention to the room. Clean, soft pillows, spacious, comfortable sleep, safe. There are food and beverage rooms available. Unfortunately, not having breakfast at the hotel because of the late waking up. The downside is that there is no soap and shampoo place in the shower and the shower water is not strong. No warm water.
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Ma Kristina d. l. V.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 401 week(s) ago
We loved our stay! We felt very comfortable, safe, and it was very clean. The location was great, too. We just loved every minute of our visit.
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Gladys M. B.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 402 week(s) ago
Check-in took longer than expected and faucet on the sink did not work at all, we had to use the shower faucet. However it was an overall pleasant-ish experience because of the location, accessibility to various locations and the room type.
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Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Big Hotel

Traveloka (267)
Other sources (228)
8.5
Very Good
From 267 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.1

Location

8.9

Service and Facilites

8.3

People often mention about Big Hotel
All
Room Space (2)
Distance to City Center (1)
Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Ambiance (1)
Hotel Area (1)
Variety (1)
In-house Restaurant (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Big Hotel

Number of reviews per page
20
40
Customer reviews
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
If I have friends that are coming here in Cebu, I can recommend this hotel.
Find this review helpful?
Aulia m. E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 52 week(s) ago
the hotel it's really in heart of everywhere... near mall also.. everything it's excellent, but only concern in restaurant, the meal selection not to much for bfast and also they cut really small pieces 1 pastry bread for 8 small portion, and for the omelette station it little chaos, because when u order and tell the chef to come back to pick up you order, the chef make the new order for the person who standing there, and my experience the giving first the order to crew and not for guest first.. but overall it's all good.. I spend 2 days in the hotel
Read More
Find this review helpful?
Sunisa A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 149 week(s) ago
Nice and helpful Staff/Need to improve a bit of cleanliness/Convenience location.
Find this review helpful?
Michael
icon-origin-TRAVELOKA
9.7
/10
Reviewed 196 week(s) ago
The room is spacious. Good buffet breakfast. Polite hotel staffs.
Find this review helpful?
Lloyd Y.
icon-origin-TRAVELOKA
5.2
/10
Reviewed 297 week(s) ago
Unsatisfying. Untidy room. No mini ref. No coffee maker. TV is unfunctional.
Find this review helpful?
Mark L. D.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 333 week(s) ago
Rooms are spacious. Although I requested for a large queen bed since I am alone, the room has two single bed. Breakfast was okay.
Find this review helpful?
Famy A Alfad
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 376 week(s) ago
This is my first time to stay at Big Hotel. As usual, there are pros and cons. For the positive ones, I like that the room was so big considering the affordable price. My room was upgraded to Business Suite instead of the Executive Room for free. There’s a dining table, sofabed, and a very long study table. Second, I like that it comes with a little kitchen and walk-in closet. Third, the hotel is strategically located near Parkmall, City Square and renowned hospitals in Cebu. It’s also about 20-25 minutes to the airport. Fourth, the bathroom is clean and the water flow is strong. Lastly, the breakfast that comes along with the booking is also okay (since I’m not really choosy with my food). As for the negative ones, they are indeed strict when it comes to their check-in time. 2 PM IS 2 PM. So I had to roam around the mall first and wait for the check-in time. Second, wi-fi connectivity is really bad anywhere in the hotel. Third, there is only one functioning elevator. Despite this, I still recommend this hotel for those who love big rooms in an affordable price.
Read More
+2
Find this review helpful?
Maya M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 377 week(s) ago
Very accommodating and breakfast is delicious.
Find this review helpful?
Karyl R.
icon-Family
Family
icon-origin-TRAVELOKA
10.0
/10
Reviewed 380 week(s) ago
Clean and and big spacious room. Yummy food too.
Find this review helpful?
May B.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 384 week(s) ago
The other guest was so annoying. And sad to say that the staff cannot control.
Find this review helpful?
Jiramet L.
icon-Family
Family
icon-origin-TRAVELOKA
6.3
/10
Reviewed 388 week(s) ago
Too bad wifi. Service bad I need to change tower because I wake up in afternoon. I call to the housekeeper. He told to wait a minute. At last he not come. Air conditioner louder. Hard to sleep. With the price I pay for this room, is bad.
Find this review helpful?
Baltazar Acuesta Jr
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 392 week(s) ago
Everything was good. Thank you!
Find this review helpful?
Phoebe R. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 393 week(s) ago
Value for money without compromising cleanliness. Clean and white sheets. Accessible location. Good to know their bar/resto is open 24/7. I suggest to provide heater/kettle for every room, for us to have hot water without requesting it from the housekeeping. Thanks
Find this review helpful?
Shanna M. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 394 week(s) ago
My room got upgaded into a penthouse. Thanks!
Find this review helpful?
Ma Kristina d. l. V.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
10.0
/10
Reviewed 396 week(s) ago
Most friendly and helpful receptionist ever, so lovely and great first impression of hotel. The restaurant staff were just lovely and the food was amazing I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.
Find this review helpful?
Rebekah V. D. M.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 397 week(s) ago
I had an excellent stay at Big Hotel. Thanks to Traveloka, I was able to book Big Hotel's Executive Room at only 1799 per night. It was such a steal! The room was definitely BIG, it had everything I need--a comfy bed, a TV, phone, a nice lounge chair, working desk, toiletries, hairdryer, slippers, hangers, and even a balcony. Breakfast was delicious and had just the right number of choices. The location is perfect--you could take a MyBus from the airport and get off at Big Hotel. I also love how it's in front of ParkMall. The yummy Cebu lechon restaurant in front of the hotel is amazing! To say it has great value for money is an understatement. If there's anything I could suggest, it would be for the front desk staff to be a bit more accommodating. The housekeeping staff were all super nice, though. Just had minor hiccups with the front desk people on the phone when I tried booking a massage sesh. Nonetheless, I will definitely stay in Big Hotel again the next time I visit Cebu.
Read More
Find this review helpful?
Ma Carey B.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 397 week(s) ago
I do not recommend this hotel due to the following reasons: 1. Check in - I went there 1:30 pm to check in but the receptionist told me that their check in time is strictly 2 pm. I waited since it really shows in the voucher that check in time is 2 pm. It was already 2:05 when I went back to the receptionist and asked them to have me checked in already. They said they are not yet done cleaning the room. I booked business suite and that is the most expensive room. It's not my f***ing problem if the room is not yet cleaned. They should have known that check in time is really 2 pm. I was able to go to my room around 2:30. Fucking 30 minutes was wasted, I still need to do my makeup at that time because I have an event to attend to. No compensation was given for the inconvenience. 2. Receptionist - have been giving me a grumpy face throughout the entire check in process. If you don't like your job, please resign! 3. Wifi - it never worked throughout my stay in the hotel. 4. Business suite inclusions - towels were dirty, no safe box, no refrigerator. How can you even call that a suite? Please find another hotel than booking this one!
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Natchaya S.
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Shopping and Culinary
icon-origin-TRAVELOKA
9.7
/10
Reviewed 397 week(s) ago
receptionist Porter, waiter, all staff are very well taken care of. There are only a few people who do not pay attention to the room. Clean, soft pillows, spacious, comfortable sleep, safe. There are food and beverage rooms available. Unfortunately, not having breakfast at the hotel because of the late waking up. The downside is that there is no soap and shampoo place in the shower and the shower water is not strong. No warm water.
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Ma Kristina d. l. V.
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Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 401 week(s) ago
We loved our stay! We felt very comfortable, safe, and it was very clean. The location was great, too. We just loved every minute of our visit.
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Gladys M. B.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 402 week(s) ago
Check-in took longer than expected and faucet on the sink did not work at all, we had to use the shower faucet. However it was an overall pleasant-ish experience because of the location, accessibility to various locations and the room type.
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