Harolds Hotel CEBU

The staff are very good. Just a suggestion my only request is to put a freshener in your elevator coz the guests can smell something stinky like trash or canal or something like a plumbing problem. Put a steady freshener that spray every 60 seconds like a glade freshener on top of the elevator. Thats my only concern. We stayed 3 times from May -June

I had a couple of issues with the staff there not communicating things properly. Specifically, I had asked the front desk staff about the closest pharmacy. The staff said they would go get the medicine for me, but I was left waiting with no update, until I finally checked on it about an hour later. Turns out, it's against hotel policy to go run an errand like that. Completely understandable, but as soon as they were told they could not follow through on what they told me they would do, I should have been informed so I could go get the medicine I needed for myself. This was the biggest issue I had. If you stay here, you have to go enjoy the roof top restaurant/bar. Sometimes, they have live music and it's a really nice experience, including great food and drinks.

accessible and very friendly staff

Great and friendly hotel staff.

Very nice moderate price hotel. Rooftop restaurant very nice. Buffet breakfast generous

Run down rooms and building. Limited dining options

Room service was horrible and losts of issues with the wifi on the first day.

My stay with Harolds is pretty decent. I was a little bit disappointed because I booked a Superior Room, 1 King Bed but the room looked dated. The flooring near the desk was damaged and was a tripping hazard. The room did not have a blowdryer and hair conditioner which is what I believe to be a norm in hotels. The room was spacious enough to accommodate all my belongings and the AC was really cold, which is super ideal. Staff members were quick to respond to requests - very commendable. Also, the breakfast options were really good and tasty. Overall, it was a good experience and I will consider Harolds next time I visit Cebu.

Breakfast and the staff were great. The property is in good condition.

Nice hotel and vety clean spacious room. The area around the hotel is not the greatest. Not many dining options once walking outside the hotel. Great acoustic music on roofdeck but ONLY on Sat nights. On Friday night VERY LOUD music with a band playing volume unnecessarily too high.

Had an amazing stay in Harold’s! Helpful staff, clean up to date. Will definitely come back here and recommend some friends and family 😊👍

Very Friendly And welcoming staff

The only downside was the breakfast, not too much options, I hope they can improve this. Overall, it was a perfect staycation. Highly commended the staff and the free Sinulog tshirt!

Really nice place, furniture and carpet was a little old and has stain

Stayed 17 to 21 Nov on 11th floor. Great hotel and excellent customer service from all customer facing staff. My room needs a refresh though as room was a bit worn , some wood varnish , a lick of paint perhaps but after I stayed the first evening it felt like home. The staff are excellent and genuinely friendly and hardworking and I recommend you use their rooftop bar- fabulous views and the food is of high quality and very affordable - I dined there every night. My only ONE negative point is my booking came with an in-room safe but there was none when I checked in. After I rang reception they said the room came with no safe but when I explained I booked with one, she promptly sent a maintenance manager and two other people carrying a safe to my room. It wasn’t secured to anything but I used it to store my papers etc. my only suggestion is for the hotel to permanently screw in the safe to the furniture. To get around Cebu use the Grab taxi app or ask concierge and they will flag a car for you. The breakfasts were great. I will stay at the hotel again if I revisit Cebu . I’m giving them 9/10 - knocking off 1 point for the issue at check in with the lack of a Safe which should have been there as per my booking.

Breakfast was very good

Being a passenger and the busy vehicles entering the entrance is small

Staff was very nice and accomodating, tended to all of our needs in a timely manner. The restaurant staff were also very nice to talk to.

Breakfast was amazing - very many options available. Comfortable beds Bath tub was a nice treat in the Philippines

As a hotel within the city, it is impressive! It is clean, comfortable & felt luxurious for its location. The rooftop bar was such a plus, and worth going to.