Hotel Mercante

The property provided excellent service and is very accessible to areas that we wanted to visit as well as to the bus station.It was also very easy to locate.

The property is in the colonial part of the city. The property is old and tired and needs work. The staff tries its best to clean but it requires more than cleaning to make anything feel fresh. The structure of the building is based on an old model wherein there's a central space carved out of the center of each floor in the four stories. This means that noise travels up and down through this vertical corridor, and some people simply don't care how loud they are. You will care, because it's noisy. AC works, TV not so much, the one evening I tried to take a shower I could get no hot water. This is just how it is, I've stayed in about 12 hotels over the last 23 days and four star has a different meaning here. Wi-Fi is so so.

The property was close to dining and site seeing options. Staff were great

I didn't like the service.Before we left early in the morning I requested the front desk to have our room cleaned because it got messy when everybody took a shower around 7 am.When we returned so tired and feel so sticky because of the heat around 3 pm, the room was still a mess with wet towels I placed on the floor and the room was not cleaned yet.I asked the staff in the front desk, she said we have to wait because the cleaners will clean the vacant rooms first, the ones with occupants even though we requested was last priority.I got mad because I feel so sleepy already and the room was a mess because I had three teenagers with long hairs and their towel were so wet so it made the room smell.That's the only time they clean so we have to endure the smell of the chemicals they used.Their service needs improvement and they should take care of the people staying there.From 7 am to 3 pm is quiet enough time for them to clean the room especially when we really requested it to be clean.I can still remember this very well because it was an important visit I made to that place.

Their policy of no refund for cancellation made me worry as my trip to Vigan was cancelled. However, when I sent them a message, they generously allowed a rebooking instead within a period of 6 months. Thank you to the management.

This property has excellent, friendly staff. It is right in the heart of historic Vigan City, close to the vibrant town plaza, yet it is tucked in a less crowded location. It has limited parking and is ideal for tourists and guests visiting Vigan on tour buses and commercial transportation. Its restaurant serves popular Filipino dishes with creative localized names and flavors- at reasonable prices.

Excellent service

Good stay. Location was excellent and near Calle Crisologo. Good breakfast. Unli Tea and coffee till 10pm for hotel guest. Charming lobby. Would recommend.

Awesome place.few steps from Calle Crisologo. breakfast buffet was the best. The staff was superb, the Pinoy hospitality is commendable.Parkingbis kot a problem, because they have an offsite gated parking .

Friendly staff, free breakfast and closer to restaurant and souvenirs shop

Such a nice and clean property. The staff were so accommodating and friendly. I will recommend the property to others and I will stay there again.

I am from Toronto Canada, upon checked in the room itself is in good condition the only thing I don’t like is the bathroom especially the present of mold/dirty around the shower wall/floor, the second room the bathroom had a strong smells pet urine and moldy/dirty shower stall also, before we get satisfied they move us 3 times…Overall after those moving we were satisfied. Staff were very helpful and accommodating.

The hotel is beautiful! The whole stay was excellent.

Staff are very helpful, from receptionist staff who made a makeshift envelope to the bellboy and restaurant staff. Will stay there again and will recommend to my famiky and friends.